Meaco (U.K.) Limited Anmeldelser 

No way of ordering ac units without AI bots rinsing stock first. An unfair customer service as it’s very obvious their units have not been sold to genuine customers.

After following updates for a while on when stock for portable AC’s will be released, only for 3 days in a row these were swiped by bots within minutes even though I was able to add to cart. You had a chance to rectify the issue after the first day and allow for a hold in the cart while people entered their details and went through at least 3 captchas. Now they are being sold on eBay for £1000. The fact you didn’t do anything to allow genuine people to purchase shows exactly the companies integrity. Even though these will come back into stock in the autumn and the demand will be a lot lower, Meaco will not be a supplier I will consider buying from at all.

Awful experience - a company out of its depth in communication and sales. Calls not answered, slow replies to email, an online ordering system not fit for purpose with bots buying up stock immediately, no support for vulnerable customers having trouble with the system - really disappointing

I thought Meaco was a good company, having bought fans from them during the may heatwave.
On wednesday i duly followed the companys instructions and attempted to buy an air con unit.
I got lucky, so i thought , one in my basket and superfast checkout by me using paypal.

The pending transaction even showed up on my online bank for many minutes after.
Then a few minutes later the paypal pending payment disappeared as if it had never happened

How on earth can an item be stolen from my checkout like that.

Meaco were made aware of the problems. I pleaded with them to take phone orders instead to at least give ordinary people a chance

No they made the same mistake again over the next two days as i learned to my cost
Today i also got one in the basket and in a checkout queue which then disappeared and all sold out.
Yet again loads on ebay being sold on. Meanwhile i have to tell my 86 year old neighbour that i have failed her.

This company is a joke. I tried both yesterday and today to buy a Portable Air conditioning unit from them, they put me in a checkout queue, I reached to the stage where I can input my payment details just within seconds for my page to be refreshed and told the product in my basket is out of stock. Probably all they srock is on the new eBay listings.

I bought a 1056 circulator fan from Meaco around 4 or 5 years ago that a sharp piece of sheer metal came off of while I was gently cleaning it and cut me. This is the circular metal plate in the middle of the fan behind where the remote magnetically sits.

I was gently wiping the plate with a wet wipe when it split in half and came off of the fan's plastic housing. The piece that came off was extremely sharp and cut my finger.

I was lucky not to sustain more serious injury.

I have the original email correspondence regarding this query and the photo was sent to Meaco at the time via their web form. This review is authentic.

I chose of my own volition to adapt this from my previous review as the safety issue or pertinent to potential customers than an already well-documented poor customer service and communication around stock of other products.

Avoid - absolutely wasted hours of my time this week, following false claims of new stock which never came. It’s not the fact that they were sold out that’s the problem - it’s the way that they handled the stock release, providing false information, having a backwards checkout system, and being dishonest. There are other more reputable companies that I’m sure will profit of Meacos ethics.

⭐ ONE STAR — CONGRATULATIONS, MEACO: YOU HAVE TURNED BUYING AN AIR CONDITIONER INTO A FARCE

I have now wasted enough time trying to give this company my money.

This is the third time I have been ready at the advertised stock-release time. Correct page open. Account ready. Payment ready. Everything prepared.

And twice the result has been the same ridiculous scramble, followed by SOLD OUT.

What exactly is a genuine customer supposed to do? Develop superhuman reflexes? Build an automated purchasing system? Camp outside the server room?

A normal customer should not need military-grade planning simply to buy a domestic air conditioner.

The sales process appears spectacularly good at generating frustration and spectacularly poor at giving ordinary customers confidence that they have a fair chance to buy the product.

And now comes the part that really infuriates me: I fully expect to see brand-new units appearing for resale at inflated prices.

If that happens again, perhaps Meaco should stop pretending this is a reasonable buying experience and simply hand the stock directly to the eBay sellers. Let them double the price and save genuine customers the wasted hours, repeated refreshing and absurd checkout race.

I have written directly to the Managing Director asking what measures Meaco takes to prevent multiple purchases by resellers, why stock is not briefly reserved once a genuine customer enters checkout, and whether the company intends to review this farce of a sales process.

I am allowing five working days for a proper response.

I do not want a corporate template telling me that demand is high. I already know demand is high. That is precisely why a competent sales process should be designed to deal with it.

I do not want special treatment.

I do not want a free air conditioner.

I do not want an apology written by a computer.

I want an answer to one simple question:

How can a genuine customer be ready at the advertised time, repeatedly do everything right, and still find the buying process virtually impossible — while brand-new units subsequently appear for resale elsewhere at inflated prices?

Meaco may make excellent air conditioners. I wouldn’t know.

THEY WON’T LET ME BUY ONE.

I will update this review with the Managing Director’s response.

Assuming, of course, that a response does not also go OUT OF STOCK before it reaches me.

Very disappointed with Meco being a previous good customer i expected better. im disabled with severe lung disease so one of their aircon units would of really helped me cope with this heat.
I know stocks are short but i managed to get one in my basket twice but each time i tried to check out it flashed up out of stock so i telephoned them and waited over an hour to finally get through where i explained im not the fastest with a keyboard and could i order it over the phone but it just fell on deaf ears.
To make things worse there were all new listings of them on Ebay at double the price.

What an absolute joke of a company.

If you’re going to announce that stock will be released at 10:00am on a specific day, then at the very least your website should work fairly. I joined as soon as stock went live, added the item to my basket and was then placed into a queue. Like most people, I assumed that once the item was in my basket it had been reserved while I waited to complete payment.

Instead, after waiting in the queue, I was told the item had sold out.

What’s the point of letting customers add products to their basket if they can simply be taken away while they’re waiting? It creates a frustrating and disappointing experience and wastes everyone’s time.

To make matters worse, it’s incredibly disheartening to see these products appearing on resale sites such as eBay almost immediately afterwards for two or three times the original price. Whether that’s due to insufficient anti-bot protection or the way the sale is managed, genuine customers are the ones who lose out.

The whole process feels poorly designed and leaves loyal customers with little chance of buying at the advertised price. I expected far better from a company of this size.

3 days in a row I have been on website for 10am to buy my mother with bad multiple sclerosis a aircon unit as she is very much struggling with these heatwaves. All 3 days I have added to basket gone through all measures to get to checkout for it to say sold out. Not even 2 minutes after sold out they’re all on bloody eBay for double or even TRIPLE the price! Sort out the bot issues as this is ridiculous, so many people are mad but yet you continue to ignore everyone who comments or messages. AWFUL company

Impossible to purchase. Bots scalp them immediately. Completely useless.

3 days attempting to buy a product. The company social media has been evidenced deleting comments and deliberately removing posts of their own which gave misinformation about stock replenishment to buyers which allowed eBay scalpers to list the products for bewteen double to triple the RRP. Meanwhile they have ignoring the issue and many people who have been trying to contact them about warranty claims during the heatwaves. This does not instill confidence in the company even if the items themselves have favourable reviews.

I have a Meaco Arete Two 25L Dehumidifier. Went looking for air con for this heatwave and came across Meaco, who also do Air-Cons.
They were open and advised when stock would drop.
Initially tried get 12,000btu cooling only on the 8th. No luck - I know demand is high.
Then made more preparation for the 16,000 BTU. After a delay they said due to technical issues being released tomorrow, then 5 mins later released it on their website and removed all evidence from Facebook and Instagram.
Today tried to get 14,000 at 10:04, got into the queue with 3 mins waiting, then Out Of Stock.

I have now seen on eBay that people are reselling MULTIPLE units of 16,000 and 12,000. So they are not doing any limiting and enabling botters and scalpers to get all the stock, who will try and sell for £900+

I've realised now they are an unethical company.

Unreliable company who lies - promising stock release the next day then releases it 10 mins later on the sly. After wasting 2 hours of people’s time. Can’t be trusted. Also the next day the news stock sold in 10 seconds? Doubt it something is fishy here

Possible scalper operation

All their stock goes to ebay scalpers. They posted lies about stock release timings that enabled bots to buy up all the units; I've found no human who's saying that they actually managed to buy one across 3 social media platforms. Their solution to this was to slap a capcha on their site which bots famously just bypass while humans have to fill it out, meaning that every human was slowed down to the point of having no chance.

This is not a consumer facing business, it's a wholesaler for scalpers. Don't support this company, don't buy on ebay.

I own several Meaco products from fans, to a dehumidifier, to an air conditioning unit purchased at the start of June this year.

Each of these appliances has been great quality and I've had no issue with any of them. Several friends and family I've recommended to have also purchased and are now firm converts.

There are a lot of people review bombing this company right now because of simple supply and demand plus the fact that if people can make a quick win, they will.

I bought my air conditioner after the previous heatwave in May when demand wasn't quite as extreme as this week and I couldn't be happier with my purchase.

Don't review bomb a company when it's human nature that's the issue.

Awful company with no protection for real buyers at all.
The bots are snapping these up and listing them on eBay for double!!
I had 4 computers open I got one added in each basket (I wasn’t buying them all just see what I could get first) then literally 30 seconds later all sold out!
Awful! I won’t be buying my purchase in the winter ready for next year from this company.

Had many customers like myself on hold for two weeks with promises of stock, day and night, i was told stock in 10am on the 10th, i had air-con in my basket and then sold whilst it was in my basket waitining to pay- MASSIVE CON - I WILL NEVER BUY FROM HERE AGAIN!

So disappointing, their customer service is dreadful. They’re just ignoring everyone! Please don’t buy from them.