Meaco (U.K.) Limited Anmeldelser 

After weeks of being told you had stock that would be available on 9th & 10th July, I have been online to your company non stop. I have complex health issues and need an air conditioning unit urgently. You allowed me to put a unit in my basket, told me I had a 5 minute queue to check out as website was busy ano then as the 5 minutes came to an end you took that unit and sold it to someone else. How could you give someone all that hope and then snatch it away?
Would you take it out of my arms if I had been standing in a shopping line in a shop to give to someone you liked better? I am going to share this everywhere as I think this was a huge con and you have now made an unwell person even more unwell and so upset I am in floods of tears. Shame on you and your company for doing this to people. Definitely a massive scam going on here to build your company.
I am reporting to trust pilot too and I hope everyone else does who you did this to today and any other day.

À fuir.

Première et dernière commande chez Meaco.

Mon ventilateur n'a jamais été livré. DPD prétend être passé alors que j'étais présent, puis le colis est reparti à l'expéditeur.

Et là, plus personne. Le numéro de téléphone de Meaco ne fonctionne pas, les e-mails restent sans réponse et on vous laisse vous débrouiller avec le transporteur.

Quand il faut encaisser le paiement, tout va bien. En revanche, dès qu'il y a un problème de livraison, il n'y a plus personne.

Si vous espérez un service client réactif en cas de souci, passez votre chemin.

Ordered a 16000 ciro A/C. Unit was not cooling, rang customer service after finally getting through was advised to fill in return form on the website. Advisor also said she would email head office with the details. Received an email saying I would be refunded minus £50 . I responded explaining that the unit was returned due to being faulty and I expect to receive a full refund. Over a week since the unit was collected by DPD and I have had 0 communication. As with every other negative review on here, if you have a problem then customer service is extremely poor.

I couldn't buy the item which was in my stock already, I was very quick when I saw the iteam is avaiable, but than they just said it is no longer avaiable. They need to have better way of selling to people who actually need it, instead of people who buy and sell it in ebay

Kann hier allen zustimmen, die zurecht, ihre Wut zum Ausdruck bringen! Warte seid Wochen. Ich will nur noch mein Geld zurück. Werde rechtlich gegen dieses Unternehmen vorgehen. Ein Skandal!

Superfast service. Faulty dehumidifier ,under warranty was collected,repaired and returned all withinn 4 days.

After the chaotic stock release and poor communication, I’ve now noticed that many of the Google reviews relating to this incident are no longer visible.
My own factual review can no longer be updated. And everybody else’s review has also been removed. They regained 0.3 rating due to this!
Combined with the copy-and-paste responses to criticism and the removal of Instagram posts and comments, this has done nothing to restore confidence. The entire situation has been handled very poorly.

Really poor customer service. I ordered the 1056 fan to use for my 5 month old son prior to the then next heatwave. The item never arrived. I contacted Meaco to find out the ETA and not only did they not respond to my message, they cancelled my order with no prior warning or communication. This left me with no time to find an alternative powerful fan to use during the heatwave we are currently experiencing!
I contacted Meaco again to find out why this happened and I still haven’t received a response - 1 week on!

Bought 10” Table fan after reading reviews . Best fan I’ve ever owned . Keeping me and my dog extra cool in this heatwave. Worth the money easily.

Sent the below to them by email but i guess why would they care if us normal folk or bots buy the products, they get their cash. It shows that they dont care morally or they would alter the buying system or crack down on this practice

Dear Team,

I attempted to purchase a Cirro air conditioning unit today and was able to add one to my basket. However, after waiting in the queue for around 20 seconds, the unit had already sold out. Naturally, this was very disappointing.

I previously worked for a ticketing company that handled high-demand product releases, and we actively monitored and cancelled listings on eBay where people were reselling items for profit. Those cancelled orders were then reallocated to genuine customers. It can be done where there is a willingness to tackle the issue.

As you can see from the attached examples, eBay is already full of people attempting to profit from your products. Meanwhile, genuine customers like me—who need these units for legitimate reasons, including helping vulnerable or poorly pets stay cool during hot weather—are left unable to buy one. Frankly, I find that unacceptable.

Your social media channels suggest that you do not tolerate this type of behaviour. With that in mind, I would appreciate a clear explanation of what practical action you intend to take to address the problem. I am interested in hearing about the measures you will implement, not just general statements of intent.

I look forward to your response.

I ordered a small fan from this company and am astonished by not only the product but the terrific follow up they do. The product is so quiet that on lower speeds cannot be heard and at higher speeds is a quiet hum. Love the product and the company. I would definitely buy from them again.

Ordered a new fan on the meaco web site with free next day delivery. That was 17 days ago and still have not received delivery and have had no response from customer service. The delivery tracking number I was given is wrong it is not recognized by DPD.

I spoke with Meaco customer support and they acknowledged there had been an issue with dispatch even though their system had the order as fulfilled. They said they would escalate the problem. But I have not heard back from them despite several attempts via email and chat to get an update.

Eventually I disputed the payment with my bank and received refund from bank because Meaco did not respond to any requests for updates on delivery or for refund.

Raised a warrant claim over 6 weeks ago and they are still yet to resolve the issue.

Absolutely useless company if anything goes wrong with the device.

They will ask useless questions and take weeks to reply hiding behind heat wave excuses how can multiple million pound company be so useless.

UPDATE: After zero response from standard customer service, my escalation emails regarding reference 7087742641 finally forced senior management to act. Because they lost my original 10,000 BTU unit in the DX courier network and faced severe stock shortages, they were legally forced to upgrade me to a brand-new 12,000 BTU model (MC12000CHRPRO) at no extra cost. The physical resolution is excellent, but the administrative journey to get here was shocking. Stand your ground under the Consumer Rights Act if you are facing delays.

Original 1* review:
I first contacted Meaco on 23 June regarding a warranty issue. It took them weeks just to arrange a courier. A DX courier finally collected my machine 10 days ago, and I have the email proof of collection.Since then, Meaco has provided zero updates. I have spoken to frontline agents and raised multiple complaints. I was repeatedly promised call-backs from Head Office, but nobody calls. To make matters worse, I have just received another email saying they have scheduled another collection for the 13th.
The collection was successfully completed under Meaco reference 7087742641. Your internal systems are failing to link this consignment ID to a live DX tracking number, which is why your automated system is erroneously trying to book a new collection for the 13th. Find this consignment in your system immediately, please. Their internal systems are in such a mess that they don't even know they already have my machine.
Under the Consumer Rights Act, warranty repairs must be done within a reasonable time and without significant inconvenience. Three weeks of incompetence is a total breach of this. Meaco, locate my machine immediately or send me a brand-new replacement. Case reference: 78537

Telefonisch seit Tagen zu keiner Zeit erreichbar! Außerdem warte ich seit Tagen auf mein Rücksende Etikett welches ich per Kontaktformular angefordert habe. Super Produkte allerdings miserabler bzw. kein vorhandener Service. Wer ein Meaco Produkt kaufen möchte sollte es lieber bei einem anderen Händlern bestellen.

Similar to many of the other reviews, a Meaco product under warranty has broken (dehumidifier), and I have contacted customer services on several occasions since June 10th. The phone team said I had to email. The emails are only replied to with automated messages saying they are busy. I get it, but after a month this is not good enough! Please get in touch.

I spent three consecutive days trying to buy a portable air conditioner after the company announced that new stock would be available on 8, 9, and 10 July from 10:00 a.m.

Each day, I managed to add the product to my basket, but after waiting to check out, I was told that the item had already sold out. It was an incredibly frustrating and time-consuming experience.

The products disappeared within just a few minutes, which makes many customers wonder whether bots are snapping up the stock before genuine buyers have a fair chance. After seeing similar complaints on the company’s Facebook page from day one, it’s disappointing that the management doesn’t appear to have reviewed or improved the purchasing process.

I hope more sensible suppliers enter the market soon and offer the same products with a fairer purchasing system that gives genuine customers a realistic chance to buy.

Awful company. They could not care less about their loyal customers. We have brought multiple fans for them over the years and this week, with the release of their air conditioning units, we had one in our basket. Within 20 seconds of us inputting our payment details, it had vanished. No bot prevention systems. No timer allowing you to pay for something you want. I DM’d via instagram and got generic replies and reassurance that they had bot protection, but day after day the same thing happens when they release units. Utter ineptitude and frankly disgraceful and disgusting behaviour not to listen to their customers.

I have an older AC model from Meaco, purchased from them because I think their fans are outstanding. The fans look beautiful and are almost silent - brilliant design. However, a warning to all customers with an extended warranty - this company's after sales/customer service is beyond terrible. It is soooo frustrating trying to get a repair to this AC unit. Mine is limping along like it is 90 years old, sounding like a jet engine about to take off and with ducting that arrived crinkled and faulty and that is now taped in place. I've spent over 2 hours on hold to customer service, finally getting through and speaking to a very disinterested agent who did nothing. Emails have gone backwards and forwards with days in between them then lo and behold I get an email telling me that based on my videos and photos, a replacement unit is on its way - please return the old one in the new's one's packaging! Fantastic I think - they've finally pulled their finger out and looked at the videos. But no - I wait a week for the delivery then I email back to ask for the tracking and I get a response saying "I misspoke" - we haven't actually sent another one at all. Now bearing in mind that this company has no stock whatsoever of anything and that their after sales experience has been appalling, I am not going to just hand this AC over to DPD in a heat wave and hope for the best. I have no faith whatsoever that it will come back sounding and working better or that it will even come back at all! DPD lost it/broke it etc etc. It is beyond a shame that a British company cannot take more pride in offering a good service - the higher-ups need to read these reviews and roll a few heads, not least the Director of Customer Service, who should be ensuring that all communication is timely, accurate and professionaly written. I do not think there is any excuse for such shoddy service - afterall, they can't use the excuse that they are in bad moods because they have no air conditioning, can they?

I had posted a review about Meaco and their customer service or lack thereof.
As I stated previously the products are well
Made however when there is a problem and I attempted to contact them via Amazon they failed to respond or acknowledge. So Meaco it all very well you asking TP to take down my review but when it comes to CS you guys absolutely from my experience really need to up your game. If you want a civil response then
Kindly consider treating customers whom have issues with some respect