Meaco (U.K.) Limited Anmeldelser 

Angegebene Lieferzeit wurde bei weitem nicht eingehalten., Daher Auftrag widerrufen. Trotz Widerruf wurde Ware 2 Tage später versendet. Bislang keine Antworten auf meine inzwischen vier Mails und keine Rückzahlung erhalten.

Niklas J.

Great fan delivered the day after I ordered. Really pleased with my purchase and impressed by customer service

Appalling customer service. So far 4 calls following delivery of incorrect item. Average wait time 45 mins before an answer from Customer Services. Each time a promise of resolution. Radio silence follows.

Am liebsten würde ich null Punkte geben. Telefonisch nach x versuchen und 45 Minuten Warteschlange keine Lösung erreicht. Per Email keine Rückmeldung. Ich warte seit 16 Tage auf eine Rückzahlung.

Excellent manufacturer. I've got a Meaco Dehumidifier (mine is 5.5 years old and still working well), five Meaco fans and a Meaco portable air-con.

I was lucky to get my Meaco air con from Currys during the current heat wave and it is wonderful. All stores and manufacturers are having trouble with scalpers and Meaco is not alone in needing to find betters
ways to spread their stock across more customers.

After a very stressful search for a portable air conditioner during the recent hot weather, I wanted to leave a review to thank the Meaco team.
Their customer service has been exceptional from start to finish. They took the time to respond personally and were kind, understanding and professional throughout.
The level of customer care they showed during what must have been an incredibly high pressure time for the company was beyond anything I could have expected, and unlike anything I've ever experienced from a company before. It is clear that they genuinely care about their customers, even when demand is overwhelming.
I'd especially like to thank Chris, Heidi and the rest of the team for their kindness and compassion. They treated me with respect throughout the process and restored my faith that there are still companies that put people first.
Based on my experience, I wouldn't hesitate to recommend Meaco. Excellent customer service is just as important as a great product, and they have certainly earned my trust.

Einfach unterirdisch, ich habe einen Ventilator bestellt, der nicht geliefert wurde. Keine Reaktionen auf meine Emails, kein telefonischer Kontakt möglich. Telefon wurde einmal abgenommen , nachdem ich etwas sagte einfach aufgelegt. Ich habe eine Email geschickt und bat um Stornierung der Bestellung da sie noch nicht geliefert wurde. Keine Reaktion. Dann habe ich meine Bestellung widerrufen, ebenfalls keine Reaktion. Der schlechteste Service den ich je erlebt habe. Mir fehlen hier die Worte. Ich kann niemanden empfehlen hier zu kaufen. Bei solch einem Anbieter sollte niemand kaufen. Glücklicherweise habe ich auf Rechnung gekauft. Jetzt am 15. stand das Paket vor der Tür, ohne Versandbestätigung, ohne Ankündigung von dpd, ohne Abstellgenehmigung. So das ich keine Chance hatte, die Annahme zu verweigern. Ich habe Meaco jetzt per Einschreiben und per E-Mail eine Frist gesetzt um mir ein kostenloses Rücksendeetikett zu schicken. Heute kam dann eine Versandbestätigung von Meaco. Mir fehlen die Worte. So etwas habe ich noch nicht erlebt. Das ist ein Fall für die Verbraucherzentrale. TB. ...............................................................Update, was soll denn jetzt die Antwort von Meaco....genau das ist ja das Problem, es wird einem dort nicht geholfen.

Customer support is shocking, i reported a fault under warranty (as its not even 2 years old and have a 5 yr warranty) with my arete two 20l dehumidifier via their site form, had no reply for 2 weeks so i called them, went through the usual info and they said i would get a call back within 3 days (NO CALL BACK), so called them again today ( 6 days later) and now being told they have esculated my fault and they will call back with in 5 days, i dont hold out much hope but we will see, i will update if they actually do call me back within that time, but funny how when they esculated it, it actually takes them longer to get in touch.

I am impressed by how quickly and efficiently my case was resolved and how quickly I received an answer ...

We already had a dehumidifier, and last summer added some fans to replace older Dyson models. The improvement in quality and performance was noticeable. Last week we were lucky enough to secure a portable air conditioner, the 12000 model. It was ordered on Wednesday and we checked out without issue. It arrived the next day via DPD. We cannot overstate how brilliant it is. It’s easy to manage via the App or Alexa. And cools our living room easily and efficiently. Would highly recommend and thank Meaco for making the heatwave manageable.

I managed to get myself a 12,000btu cooling only model on Wednesday.
Thanks to the company releasing daily updates on Instagram about stock releases, I knew what time to check. I logged on, and occasionally checked after release time (not constant refreshing, but once every couple minutes) - i saw they were in stock at 10:06am, added one to my cart and checked out using Apple Pay.

All was incredibly smooth, and I received it the next morning. Such a fast delivery time.

The airconditioner is also fantastic for my living room. Works quite well!

I purchased the Meaco 10inch pro desktop fan on Saturday 20th June 5.30pm. At that time the website clearly said next day delivery if ordered before 6pm 7 days a week (and no notes anywhere that it may take longer).

By Monday pm, it was getting hot and I had no fan and no communication. I thoroughly regret this decision (with the hindsight I have now) but I cancelled. I did so by messaging on instagram and by calling but there was ZERO information about how long delivery might be. I then went to Argos and bought the same model but in the 8 inch as Argos didn't stock the 10inch pro - I wanted the battery feature so I could take it to work and use without plugging it in.

Ultimately, I felt the 8 inch wasn't doing what I needed, which I emailed Meaco about after a couple of days as my refund wasn't processed yet, but I go no reply. I even considered buying the 10inch pro again but it seemed silly since they still had £120 off me for one I had cancelled.

They did half way through the heat wave update the website finally to say delivery was taking around 3 days. I wish I had known this and that I only needed to wait one extra day.

Later, I had no choice as the 10 inch sold out. I appreciate by then there was nothing they could do. Contacting them was extremely difficult. After 9 working days my refund was STILL not processed, so I emailed them with all the information including what had happened, evidence of buying their fan from Argos, that I am a teacher brining this fan to and from school every single day for my classroom but I am struggling to carry it without the bag (that you DO get it you buy from directly from Meaco).

I asked them to complete my refund and I appreciated they have been extremely overwhelmed during this heatwave, but asked if they would send the bag for the 8 inch for good will (to recognise the disappointment caused, disruption and breakdown in brand trust, etc).

The reply I got several days later said the refund had been made! However, they emailed it to accounts to clarify. I have finally got a refund today - 15 days after I made the cancellation.

Really disappointed. I wish I had the larger fan but there's nothing to be done now. I just think most brands would try to offer something for the inconvenience caused and I didn't think requesting they post the bag was an unreasonable ask for compensation.

What kind of company release a new range of air conditioner at the start of summer and then has no stock. Their management needs to wake up and react to the market demands. The only ones benefitting are the few who bought the £600+ air conditioner and reselling in ebay for up to £2000.
Those genuine customers like me have no chance!
A poorly managed company!!

Managed by pure luck to get the Cirro 14000 btu a couple of weeks ago and it's an amazing machine, quiet, quick to cool so able to sleep! I know it's been madness trying to get one due to demand...I was there during the PS5 release years ago, exactly the same! From my experience would recommend this machine.

I am writing this review as a last resort because Meaco has completely ignored my attempts to contact them for months.

I ordered an air conditioner on 22nd May, which arrived on 23rd May. It was faulty out of the box, and I reported this via email on 24th May, just one day after delivery.
Despite complying with every single request they made, I have been entirely ghosted since mid-June.

24 May: Emailed to report the fault (1 day after delivery).

29 May: Chased via phone call.

3 June: Meaco replied asking for troubleshooting/photos. I completed and sent these the same day.

8 & 9 June: Chased via phone call.

14 June: Meaco requested the serial number to process the return. I sent this the same day. This is the last time I heard from them.

30 June: Chased via phone call.

6 July: Chased via email.

I have now made four phone calls and sent multiple emails with absolutely no response. It has been a month since I provided the serial number they asked for to process my return.

This is incredibly poor service for an expensive appliance. I am now forced to escalate this with my payment provider to get my money back. Buyers beware! If your unit arrives broken, do not expect Meaco to help you.

Unglaublich schlechte Erfahrung mit dem Kundenservice!!!
Am 23.6. über Saturn Marketplace den Meaco Sefte 10 Pro Tischventilator bestellt und am gleichen Tag vom Saturn die Info bekommen, dass der Händler den Kauf bestätigt hat, geschätztes Lieferdatum: 25.06.2026 bis 29.06.2026.
18 Tage später habe ich über Paypal das Geld zurückgeholt, weil keine Lieferung erfolgt ist und alle meine Mails ignoriert wurden.

Die DPD Sendungsverfolgungsnummer hatte ich nur rausbekommen, weil ich es einmal zu einem Mitarbeiter in der Hotline geschafft habe. Seit mindestens 11 Tagen hängt die Lieferung im DPD Zustellzentrum fest und DPD sagt, nur der Versender kann die Suche nach dem Paket auslösen. Diese Info habe ich Meaco gemailt, aber keine Reaktion. Als ich es noch mal bei der Hotline versucht habe, gleiche Erfahrung wie viele hier: noch während ich die Bestellnummer durchgegeben habe, hat mich die Mitarbeiterin angeblich nicht mehr gehört und aufgelegt... nach 25 Minuten in der Warteschleife unglaublich frustrierend.

Update 13.07.2026: wider Erwarten habe ich das Gerät (Klimagerät) heute dann doch erhalten, und es funktioniert sehr gut.
Trotzdem nur 3 Sterne aufgrund der sehr schlechten Kommunikation des Kundenservice.

No support after sales. Fans great, but been waiting for a week for a reply to an email, no one answers the phone, no one on the chat. Basically no one to help

Ordered 2 fans, only one delivered. No has got back to me about this despite repeated emails/messages/phone calls. Their AI call centre didn't even know the product existed despite being a best seller. On hold for hours etc. Shop somewhere else.

Keiner reagiert auf Anfragen, werder über das Kontaktformular, noch per Mail und auch nicht telefonisch.
Es meldet sich auch keiner zurück, bestellte Ware kommt auch nicht an.