Meaco (U.K.) Limited Anmeldelser 

I love Meaco fans. The quality of the product is superb, I own two but you can't ignore what had happened with supply issues recently and how the supply chain has been destroyed by bots - Meaco are sadly culpable and their trustpilot score reflects that failure.

If you're looking for the best quality fans out there look no further, but if customer service forms part of that decision making process, you may want to look elsewhere

Purchased a Cirro 12000 Air Conditioner on the 8/7. Out of the box it had a problem with fan speed, it would not work at max and would drop back, unit protecting itself. Contacted Meaco on the 13/7 told repairs would contact me in 1-2 days, nothing! Rang on 15/7 to be told I should have been told 3-5 days. Answer phone message on 17/7 saying returns labels being sent and replacement unit to be supplied. I have previously been told they hold no warranty machines. Shortly afterwards received an email from the same person saying they wanted a video of the fault? Dreadful all I want is my money back and not to be pushed from pillar to post by a company that cannot cope!

Faulty products and non existent customer service. Has been said multiple times already. Highly advise going to another brand for any AC requests.

Terrible customer service. I purchased an air circulator at the beginning of July, the plug of which runs super hot when in use. This poses a real fire risk. The first customer service rep I spoke to promised to send me a 3amp adaptor, but three weeks later, I am still waiting. I have called back a further two times and was told on both occasions that the issue would be dealt with. The second rep said that maybe there were no adaptors left in stock and that she would forward my concerns. The third customer service reps seamed suspicious that I had been offered an adaptor, was unable to answer any questions and completely unhelpful as regards the functioning of the fan. They promised to 'escalate' my concerns and that someone from head office would call me. I am skeptical and wish I had never bought the fan in the first place. I wish I had bought from a more reputable company.

Having received an email from Conor Sugrue, CEO MEACO, apologising for the companies performance in customer service, delivery and ordering, I had hoped for a quicker satisfactory outcome. Sadly the company has failed in every respect. Emails ignored, phone calls, impossible to reach. Then an email a week ago assuring me the item was being delivered to our nominated DPD point…..and someone would phone me shortly….still waiting a week later and left wonder just what **** is going on with this company. Their products are getting good reviews (if only I had one to review myself). Customer service is absolutely abysmal. Sadly I would advise anyone looking to purchase from MEACO to think twice until they sort their mess out.

Great fans, attended a webinar as a “VIP” customer obtained 20% discount as a result. System only allocates discount via a call to a human. Perfect if it’s not a heatwave! Cut off offer date was June 30th made countless calls via AI Jo, no system to deal with this. Human you eventually speak to can’t handle query, someone will call/email……never happened, will escalate to an advisor…nothing. After AI Jo has offered a few platitudes you have no means of speaking to a human who can do anything. No system, no human, now no fans in stock. Hopeless.

Faulty product and ignored e-mails to resolve. The fans' on off button is really unresponsive and often just doesn't work at all. I have sent a number of emails but all I receive is a standard reply how busy they are. I bought the fan a month ago. Very poor service.

I bought a second hand Sefte fan. The blade broke - despite having no proof of purchase, or warranty, the kind folk at Meaco sourced me a replacement fan blade and sent it out to me free of charge when I enquired about purchasing a replacement. Couldn't ask for better service

THIS IS ABSOLUTELY RIDICULOUS!!! JUST SPOKEN TO "CUSTOMER SERVICES " AGAIN AND THEY HAVE NO RECORD OF ANY OF MY 4 CALLS OVER THE PAST 2 WEEKS!!!! I HAVE NOW BEEN WITHOUT MY £200 AIR CIRCULATOR FOR 2 WEEKS DURING A HEATWAVE. UNBELIEVABLE LACK OF SERVICE. THEY JUST PASS THE BLAME ON TO SOMEONE ELSE THAT YOU CAN'T SPEAK TO. IF MEACO ARE READING THIS. PLEASE ARRANGE COLLECTION AND REFUND OF THIS ITEM ASAP OR I WILL DO A CHARGEBACK VIA MY BANK

I love the fan itself. It's incredibly quiet, which is exactly why I bought it for nighttime use, and it performs brilliantly.

Unfortunately, the customer service has been extremely disappointing. The plug started getting very hot, so I've had to stop using the fan until I receive a replacement. It's now been 10 days and several phone calls since I first contacted Meaco, and I'm still waiting – during a heatwave!

The fan has also recently developed a slight clicking noise as it oscillates, which happens each time it reaches one side of its rotation. It's not loud, but it's noticeable, especially at night when the room is otherwise silent.

For a company selling a premium product costing nearly £200, this level of after-sales support is unacceptable. Every time I call, I'm told Customer Services will "escalate" the issue because I can't contact the replacements team directly. I asked for my case reference so I could get an update, but was told Customer Services don't have access to that information because only the replacements team can see it. I was also told that customers cannot contact the replacements team directly by phone or email, and that Customer Services can only contact them by email themselves.

As a result, there seems to be no way for a customer to find out what's happening with their own replacement request. I've repeatedly been told to "call back tomorrow", but each time I'm given exactly the same response and no progress.

I've now told them that if the replacement plug doesn't arrive immediately, they can collect the fan and issue a full refund. I expected far better after-sales service from a company with such a good reputation.

The fan itself is excellent, but the quality concerns and poor customer service have seriously let the company down.

Meaco air conditioners sold out BUT ebay is FULL of scalpers selling new boxed meaco air conditioners for double the price (no wonder meaco has sold out) masses of scalpers thinking they can make a quick profit and exploit people during the heatwave
Trading standards will have a field day if they knew !!!

On Ebay just search meaco air conditioners new

And look how many there are its insane

0 score for trying to remove reviews! Trustpilot I am happy to send screenshots.

This is a good fan. My son was heading off for a stay in a place with no air-conditioning so I bought a MeacoFan Sefte® 6" Portable Battery Air Circulator with Storage Bag. What appealed to me was that it could be used with mains power or with a fully charged battery. I didn’t have terribly high hopes but it surpassed my expectations. It is easy to figure out and extremely quiet. It actually IS genuinely portable and easy to carry round. I am very happy with it and so was he. He had a completely undisturbed and pleasant night’s sleep in a roasting hot room. It would be ideal if you were going somewhere where there was no mains connection since it can be used seamlessly in both battery or mains mode.

I ordered a replacement remote control for my Meaco Pro 10" air circulator.
It was entirely my silly error, but when I ordered I entered an incorrect post code.
Thus DPD were unable to find my address and deliver the item.
DPD advised that only Deaco could correct the post code as it was they that created the delivery.
I contacted Deaco customer services by phone.
After being placed on hold for several minutes, I was told 'this is something the despatch team deal with and they will be in touch soon'.
I asked how they would would be in touch and how long 'soon' would be?
The reply was that it would be in the 'next few days' and by email.
When I complained that this seemd rather a long time, I was told 'well that's how it is' or words to that effect.
The whole experience was wooly and vague and most unsatisfactory!

Die Geräte sind (sehr) gut, wenn auch leicht überteuert. Aber ok, kann ja jeder selbst entscheiden so wie ich es nun zum 7. Mal tat. Alles gut, aber wehe man will was zurücksenden. Ich bekam eine meine Lieferung so verspätet, dass mir (in dem Fall) der Ventilator nichts mehr nützte. Ok, Widerruf verfasst und Retoure beantragt.

JETZT KOMMT'S: Komplizierte Retourenanmeldung nur per E-Mail. Für eine Reaktion nimmt sich Meaco lt. E-Mail-Antwort bis zu 72 ARBEITSTUNDEN (das sind bis zu 9 Arbeitstage) Zeit. Ich hab nach 12 Wochentagen immer noch keine Antwort. Die Frist läuft ab. Hab versucht sie auf 3 Wegen in 10 Tagen zu kontaktierien. HIGHLIGHT: Hab am Donnerstag, um 10:46 angerufen. AB: "Leider sind wir derzeit außer Haus. Unsere Öffnungszeiten sind Mo-Fr, 9-17 Uhr". Scherzkekse!

Ich versuche noch bis heute Abend jemanden zu erreichen, danach buche ich meine Geld per PayPal zurück.

Merke: War dann mein letzter Kauf (zumindest direkt) bei denen. Keine Geschäft mehr mit Britten, die In China produzieren lassen.

Products are good, but return process one of the worst I have encountered. Have spent the last two months trying to get a refund paid back to me but Meaco are refusing to issue it claiming they have not received the return despite it being over a month ago since they received it and DPD has confirmed it. Emails are extremely slow and keep repeating the same conversation yet getting nothing done. Woefully amateur and unprofessional company.

Part missing.- my fault for not checking the box when it arrived in August 2020!

I only realised we I decided to start using the unit that the unit connector was missing.

I had to call the company before ordering online, as I could not find the spare part. When I did, I was not sure which one to order. I eventually got to speak with someone after waiting over 30mins.

The part arrived quickly, but did not fit the unit. I called again on 10/07/2026 to report this and I had to wait nearly 45mins before I could speak to someone. It was after 1700hrs on a Friday, and I was informed that an email has been sent to head office, and things will be dealt with on Monday 13/07/2026.

I had no response by Tuesday evening, so I sent an email to follow up. Still no response, so I called again just before 1630hrs on Wednesday 15/07/2026, to be informed the issue will be handled!

Very disappointed with the speed of response to the matti!

I ordered a Sefte Pedestal( via Amazon). Unfortunately it didn’t work.
Took about 2 weeks , ( probably due to heatwave) to resolve but I’m very pleased to say my replacement arrived today .. I was a bit nervous putting it together in case it also wouldn’t switch on but thankfully it beeped immediately and works a treat!
Thank you so much staff at Meaco.. shows it’s worth investing in a very reliable and reputable company .

Surely more could have been done to prevent the bots/scalpers?
I get demand is through the roof but when I see page after page of Meaco units on ebay at ridiculous prices it makes my blood boil.
Out of principle I will purchase a delonghi in Autumn, not that you will care 😂

Placed an order 23 june with Meaco.com to be sent to me in France; delivery 2-3 days. heard nothing . payment taken. Zero communication. Found out eventually myself the DPD tracking number. It had been sent to a collection point not my home. Went to the collection point and it had been returned to Meaco. Tried emailing many times, rang and got a message saying we are busy.
i know they are busy because of the heatwave but this is TERRIBLE service

DO NOT BUY FROM THIS COMPANY!
Purchased a Sefte 6” air circulator on the 5th June, was received the following day.. very impressed. Set it up but the fan was faulty, the blades didn’t rotate. Contacted customer service the following day which was the 7th June who said they would arrange a returns label to be sent, 2 weeks went by and after several phone calls eventually received one. Product was received by them 21 days ago and I am still waiting for a refund, the date being 15th July! Reviews said to purchase directly from Meaco and not Amazon. Big mistake! Disappointed especially as it’s a UK company. Excuse being the hot weather, it wasn’t even hot when I bought it and sent it back!