The ability to buy the tiles is individual items was great as well as being able to collect the items. The only reason not 5 Stars was the date available to collect was a longer lead time than expecte... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The service& delivery was first rate & when it was supposed to be. More importantly the tiles were beautiful & fit into my kitchen scheme with finesse. My decorator said these were such easy tile... Se mere
A huge thank you to Celeste for her super customer service. She went above & beyond to reassure me of my tile choice! Celeste also took the time to find grout & tile samples & send me photos. Than... Se mere
After visiting the store, I proceeded to order the tiles online which was an easy process and the delivery was fast. Tiles look beautiful and I’m very happy with them. Taking one star off as the store... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Mandarin Stone are one of the largest suppliers of natural stone tiles in the UK. With our first showroom opening in Bath back in 2000, we now have 16 inspirational tile showrooms across the UK. These are located in Bath, Bristol, Cambridge, Cardiff, Cheltenham, Exeter, Fulham Road, Harpenden, Harrogate, Marlow, Monmouth, Petersfield, Primrose Hill, Tunbridge Wells, Weybridge, and Wilmslow. We offer a range of high-quality and authentic tile collections suitable for walls and floors, including limestone, marble, porcelain, ceramic, and patterned tiles. From contemporary and traditional to bold and simple, our wall and floor tiles can be used to create a multitude of looks depending on your style. We love how each of our tiles are completely unique, all with varying finishes, colours and textures that can bring any space to life. Whilst many of our tiles are suitable for transforming indoor areas, we also stock a comprehensive selection of outdoor tiles that turn any garden or patio into a functional living space. Browse Mandarin Stone tiles online or visit your nearest showroom. Our showrooms offer unlimited interior inspiration, with appealing lifestyle and gallery displays to help you find your perfect tiles. For more information about our stone tile collections, get in touch today by calling +44 (0)1600 715444 or sending an email to info@mandarinstone.com.
Kontaktoplysninger
Wonastow Road, NP25 5JA, Monmouth, Storbritannien
- 01600 715444
- info@mandarinstone.com
- www.mandarinstone.com
4,6
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
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Extremely helpful staff and always good…
Extremely helpful staff and always good advice. I have visited Harpenden and Monmouth showrooms and the outlet store in Monmouth. Everyone was great.
2. maj 2026
Besvarelse fra Mandarin Stone
Hi Keri, we’re thrilled to know that you had such positive experiences visiting both our Harpenden and Monmouth showrooms, as well as our Monmouth outlet. We’re delighted that our teams were able to help. Best regards – MS
Great tiles delivered ahead of…
Great tiles delivered ahead of schedule, communicative staff, nice selection.
21. juni 2026
Besvarelse fra Mandarin Stone
Hi there, it’s fantastic to hear that your tiles arrived ahead of schedule and that the team could help. Best regards – MS
70sqm Garden Project
Great service, delivery and product. Competitive pricing versus other suppliers.
11. juni 2026
Besvarelse fra Mandarin Stone
Hi James, thank you for your 5* review. It’s brilliant to hear that you had a great experience. Best regards – MS
Order queries
When I had a problem with my order (my fault) the office were extremely helpful and ensured the extras needed were added and delivered at the same time.
Further queries were dealt with quickly, efficiently and all staff were very friendly and helpful.
The tiles too are fabulous!
18. juni 2026
Besvarelse fra Mandarin Stone
Hi Jane, we’re delighted to know our team was able to make the ordering and delivery process as smooth as possible. It’s wonderful to hear that you love your new tiles! Best regards – MS
Excellent customer experience
Highly personalised service and excellent professional advise from Jo A when selecting our tiles. She listened to all of our requirements and made suggestions of tiles that we loved. Delivery was timely - delayed upon our request. Delivery driver was friendly and very helpful. An excellent customer experience from start to finish and beautiful tiles for our home.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Hi Jo, thank you for your fantastic review. We’re thrilled to hear that Jo A could help you find the perfect tiles. It’s wonderful to know that you had a positive experience from start to finish and that you love your new tiles. We’ll be sure to pass on your kind words. Best regards – MS
Beware of returning anything
**THEY MAKE IT BOTH IMPOSSIBLE AND EXPENSIVE FOR YOU TO RETURN ANYTHING*
Mandarin Stone has good quality tiles and we are overall quite content with the service provided. BUT the process of returning unused tiles has left a sour taste behind, other customers ought to know about.
First, Mandarin Stone has a showroom in places, the one in London is at Primrose Hill. They have their main warehouse in Wales. You can get samples from london showroom but not much more.
Second, we ordered for two bathrooms and one water closet. A relatively large order. In some places we've had a bit too much, and in others we've quite a bit left. In total we have about 6 unopened boxes across the house.
In attempting to return these heavy tiles we are told (a) we have to return them to Wales(!) and (b) there is a 20% restocking charge! Almost a quarter of the price goes to administering the return. To say nothing of what it would cost to return incredibly heavy tiles to from London to Wales. The cost of all this is close to £400 - to return unopened boxes of tiles?
This is a very poor service for customers spending thousands of pounds with you.
Whilst I tried to explain all the above to people at Mandarin, no one was ultimately prepared to see the logic of not charging these disproportionate sums.
In short, order much less than you need and top up, do not attempt to be efficient by ordering more than you need, or accept any advice to do so. It would appear there's a neat business model behind it.
UPDATE: The poor and tone deaf reply brings this rating down to two stars.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Thank you for taking the time to leave your review.
We are sorry to hear that you are disappointed with our returns process.
This order was placed under our trade account terms and supplied at discounted trade pricing as part of a business-to-business transaction.
The products supplied were exactly as ordered and were not faulty or incorrectly delivered.
Despite this, we were happy to accept the return. As with many suppliers in the construction and building materials industry, accepted returns are subject to the goods being returned to our central warehouse for inspection before they can be checked, processed, and returned to stock.
Unfortunately, returning multiple, heavy boxes to our high street stores poses a health and safety risk to yourselves, our staff and clients whilst we await collection for their onward return to our warehouse in South Wales. We don't have storage facilities in our high street stores for larger returns.
A restocking charge is applied to cover the genuine costs associated with returning goods to our warehouse, handling, inspecting, processing a refund and restocking the returned goods.
We appreciate that this may not be the outcome you are hoping for, but we believe the approach we offer is fair and consistent.
We make our returns policy and restocking fee clear prior to purchase on our website and our team discuss this in store when asked -
https://www.mandarinstone.com/help-support/returns-information/
We value your custom and remain happy to assist should you wish to proceed with the return in accordance with those terms.
Thanks again for leaving your review.
The quality of the stone was excellent, quality of delivery was dreadful
The quality of the stone was excellent, albeit very expensive and the customer services and ordering process was very efficient throughout. Delivery was dreadful though. Young guy whovadmitted it was his last job of the day on a Friday refused to drive his van down our driveway, despite it being easily wide enough. As a result, myself and the two guys I had laying the stones had to carry our entire order of 64 slabs from kerbside 400m to my garden on one of the hottest days of the year. Very poor service indeed when you spend this much money.
22. juni 2026
Besvarelse fra Mandarin Stone
Thank you for taking the time to leave your review.
We're delighted to hear that you were pleased with the quality of the stone and that you found our customer service and ordering process to be efficient throughout. We really appreciate those comments.
We are, however, very sorry to read about your delivery experience. We completely understand how frustrating it must have been to have to move 64 slabs such a considerable distance, particularly on such a hot day.
Our deliveries are made to the nearest accessible point, with the final delivery location determined at the driver's discretion based on site access and health and safety considerations. While we appreciate this can sometimes be disappointing, these decisions are made to ensure deliveries are carried out safely for both the vehicle, our customers, and our drivers.
Thank you again for your comments, and we hope you enjoy your finished project.
Helpful team and useful sample service
We buy tiles from them regularly, and the team are always so helpful with any technical or style questions we have. Samples are sent quickly and safely, and tile quality is excellent.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Hi Amy, we’re delighted to hear that you continue to choose us to help support with your projects. It’s wonderful to hear that the team has always helped with the process of finding the right tiles. Best regards – MS
Top place for tiles of all kinds
Responsive, good value, timely delivery. Have shopped from them a few times and always a good experience
19. juni 2026
Besvarelse fra Mandarin Stone
Hi there, thank you for your continued support. It’s brilliant to know that you’ve always had a great experience with us. We look forward to welcoming you back again soon. Best regards – MS
Besvarelse fra Mandarin Stone
Hi Tracy, thank you for your 5* review. We hope you love your new tiles! Best regards – MS
Brilliant company and service
Brilliant company and service. Role quality is great. Received a few cracked tiles. All tiles were replaced in a timely manner. Staff were very helpful. Would definitely recommend Mandarin Stone.
19. juni 2026
Besvarelse fra Mandarin Stone
Hi Gurpreet, it’s fantastic to hear that you love your new tiles. While we’re sorry that a few tiles arrived damaged, it’s great to know that the issue was resolved quickly. We appreciate your recommendation. Best regards – MS
The tiles are brilliant
The tiles are brilliant! I have ordered previously and was extremely pleased. This time I had so many problems and inconvenience over several days with the delivery, I couldn't justifiably give more than three stars. However, everything was finally sorted and I have no complaints, and am very much looking forward to getting the tiles laid.
12. juni 2026
Besvarelse fra Mandarin Stone
Thank you for your review and for your kind comments about the quality of our tiles. We're delighted to hear you've been pleased with both your previous order and the products you've received this time.
We're very sorry that your delivery experience fell short of the standard we aim to provide. We appreciate how frustrating delays and inconvenience can be, and we'd like to apologise for the issues you encountered.
We're pleased that everything was eventually resolved and that you now have your tiles. We hope they look fantastic once they're installed and that you'll be delighted with the finished result.
Thank you again for your feedback. It helps us continue to improve our service, and we hope to have the opportunity to provide you with a much smoother experience next time.
Excellent experience
I've had an excellent experience with Mandarin Stone, and I can't recommend them highly enough. The quality of their products is outstanding, but what really sets them apart is their exceptional customer service.
A special thank you to Lizzie, who I always deal with. She has been absolutely fantastic from start to finish—friendly, knowledgeable, incredibly efficient, and always quick to respond. Nothing is ever too much trouble, and she consistently goes above and beyond to make the whole process smooth and stress-free.
It's rare to find someone who provides such genuinely exceptional customer service, and Lizzie is a real credit to Mandarin Stone. I wouldn't hesitate to recommend both Mandarin Stone and Lizzie to anyone looking for beautiful products backed by first-class service. Thank you!
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Hi George, thank you for your fantastic review. We’re delighted to hear that you had such a great experience. It’s wonderful to know that Lizzie helped make the whole process smooth and stress-free. We’ll be sure to pass on your kind words to her. Thank you for your recommendation, and we hope to welcome you back in the future. Best regards – MS
Lovely quality porcelain tiles
Lovely quality porcelain tiles. They look great. All arrived intact with no chips / breakages. Nice delivery company.
One tip Mandarin Stone - would be great if your post sales service included recommended grouts, spacing for the tiles and layout suggestions. I picked gorgeous tiles and then let it down with how my builder set them up!
11. juni 2026
Besvarelse fra Mandarin Stone
Hi Lee-Anne, thank you for your review. We’re delighted to know that your new porcelain tiles look great in your space. We also appreciate your feedback regarding grout, spacing and layout guidance. We provide a range of installation advice on our website, but we’ll certainly take your suggestions on board. Best regards – MS
Recommend
Dealing at point of order, scheduling two orders together, delivery was good. St Abois looks amazing. A few wall tiles were smashed but they are sending replacements straight away - great service and product.
11. juni 2026
Besvarelse fra Mandarin Stone
Hi Angela, it’s wonderful to know that your St Abois tiles look amazing in your space and that our team was able to replace the damaged tiles quickly. We appreciate your kind feedback. Best regards – MS
Broken tiles delivered and had to fight…
Broken tiles delivered and had to fight to be believed. Still haven’t received the refund
Still battling to get advice on what product to use to lay the tiles from a supplier they stock
Great initial contact with local store m
11. juni 2026
Besvarelse fra Mandarin Stone
Thank you for taking the time to leave your feedback. We're pleased to hear that your initial experience with your local showroom was a positive one.
With regards to the damaged tiles, we asked whether the 5 chipped tiles could be used as cuts where a full tile was not required or whether you’d like them replaced. We can confirm that your refund has been processed.
In relation to your request for installation advice, we are still awaiting further information from you regarding your chosen Flo-Floor screed. Once we receive those details, our technical team will be able to review the specification and provide fully considered guidance on the most suitable installation products from our range.
We appreciate your patience and look forward to resolving this with you as soon as we have the information needed.
Excellent experience all around from Claire in Harrogate
Excellent experience all around - starting with a great vibe and product range in the Harrogate showroom - always a warm welcome and a very professional service from Claire who’s no pressure service backed with great product knowledge and attention detail make it a great experience - thanks again - we will be back soon for more !
28. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Hi Neil, thank you for your review. It’s brilliant to hear that you had such a positive experience at our Harrogate showroom. It’s wonderful to know that Claire helped make the process so enjoyable. We’ll be sure to pass on your kind words. Best regards – MS
Hugely expensive and fundamentally just…
Hugely expensive and fundamentally just a marketing company who use the ridiculous customer cost to pay for glossy magazine advertising and when the tiles arrive they are bought from an Italian factory. Their delivery model is woefully inadequate too. Do not believe the delivery date and certainly not the times given. Not at all to be trusted. Sub contractors by the dozen.
16. juni 2026
Besvarelse fra Mandarin Stone
Thank you for our review.
We would however like to clarify that we have never claimed to manufacture our own tiles. For almost 40 years, Mandarin Stone has specialised in sourcing, importing, stocking, and distributing high-quality natural stone and porcelain from carefully selected suppliers around the world. This has always been our business model, and we are proud to work with leading manufacturers, including those in Italy, to offer our customers an extensive and carefully curated collection.
As a family-run business, we have built our reputation over nearly four decades on quality, expertise, and customer service. Our marketing reflects our passion for great design, but it is only one part of our business and does not come at the expense of the products or service we provide.
We're sorry to hear that you were disappointed with your delivery experience. While we do work with specialist logistics partners, as many businesses in our industry do, we appreciate that this can be frustrating when timings do not go to plan. We continually review our delivery processes with our partners to provide the most reliable service possible.
We appreciate your feedback, even though we're disappointed to read it, and we wish you all the best with your project.
Brilliant product
Brilliant product, swiftly responded to queries pre-order. Delivery first class.
16. juni 2026
Besvarelse fra Mandarin Stone
Hi Margaret, we’re thrilled to hear that our team was able to help, and we hope you enjoy your new tiles! Best regards – MS
Delivered on time and great quality
Delivered on time and great quality tiles that look very good.
6. maj 2026
Besvarelse fra Mandarin Stone
Hi Tony, we’re delighted to hear that you had a great experience and we hope you love your new tiles. Best regards – MS
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