The ability to buy the tiles is individual items was great as well as being able to collect the items. The only reason not 5 Stars was the date available to collect was a longer lead time than expecte... Se mere
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Se, hvad kunderne siger
The service& delivery was first rate & when it was supposed to be. More importantly the tiles were beautiful & fit into my kitchen scheme with finesse. My decorator said these were such easy tile... Se mere
A huge thank you to Celeste for her super customer service. She went above & beyond to reassure me of my tile choice! Celeste also took the time to find grout & tile samples & send me photos. Than... Se mere
After visiting the store, I proceeded to order the tiles online which was an easy process and the delivery was fast. Tiles look beautiful and I’m very happy with them. Taking one star off as the store... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Mandarin Stone are one of the largest suppliers of natural stone tiles in the UK. With our first showroom opening in Bath back in 2000, we now have 16 inspirational tile showrooms across the UK. These are located in Bath, Bristol, Cambridge, Cardiff, Cheltenham, Exeter, Fulham Road, Harpenden, Harrogate, Marlow, Monmouth, Petersfield, Primrose Hill, Tunbridge Wells, Weybridge, and Wilmslow. We offer a range of high-quality and authentic tile collections suitable for walls and floors, including limestone, marble, porcelain, ceramic, and patterned tiles. From contemporary and traditional to bold and simple, our wall and floor tiles can be used to create a multitude of looks depending on your style. We love how each of our tiles are completely unique, all with varying finishes, colours and textures that can bring any space to life. Whilst many of our tiles are suitable for transforming indoor areas, we also stock a comprehensive selection of outdoor tiles that turn any garden or patio into a functional living space. Browse Mandarin Stone tiles online or visit your nearest showroom. Our showrooms offer unlimited interior inspiration, with appealing lifestyle and gallery displays to help you find your perfect tiles. For more information about our stone tile collections, get in touch today by calling +44 (0)1600 715444 or sending an email to info@mandarinstone.com.
Kontaktoplysninger
Wonastow Road, NP25 5JA, Monmouth, Storbritannien
- 01600 715444
- info@mandarinstone.com
- www.mandarinstone.com
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AVOID
AVOID
We have had a really bad experience with this company. Just don’t use them. They advised us on ordering and over ordered huge amounts and now will not accept returns. This is because it was ‘advice only’ and they take no responsibility. Well thank you Mandarin Stone you really are a fraud. I have been blocked from writing our experiences on instagram - I get what this firm really is no customer care.
FYI my comments on instagram have been removed by them and I have been blocked. I wonder how many others out there have been taken down and removed??
What a long response- always a bad sign to justify their actions.
I’d like to know who finishes a landscaping project in 30 days from ordering of stone.
We took your advice in good faith.
This has been a very stressful and very uncomfortable experience. I don’t want anyone else to have to go through the pain it’s been dealing with Mandarin Stone.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Thank you for your review. We are sorry to hear that you are unhappy with your experience, although we feel it is important to clarify the circumstances.
Firstly, have you seen our most recent correspondence dated 14th August? Far from simply refusing to assist, our email explained that, provided you can supply us with a full and accurate breakdown of the material remaining, including the product, size and quantity of each item, together with confirmation of how it is currently packaged, we are prepared to review this against the batches we currently hold in stock to consider a return.
We would also like to point out your request is to return goods purchased over six months ago. This sits well outside our standard 30-day returns policy and is certainly not the norm within our industry given ever-changing batches.
As with all tile suppliers, we ask customers to confirm quantities with their installer before placing an order. In this case, we specifically asked you to do this via email and explained that the quantities we provided were only a rough estimate based on the measurements you supplied.
We are therefore disappointed by the suggestion that we are "frauds" or that we take no responsibility. We have been trading for nearly 40 years and pride ourselves on offering fair and consistent terms, alongside a high level of customer service which was provided in our Harpenden store. While we cannot accept responsibility for surplus material ordered without installer confirmation, we have nevertheless offered to review the remaining goods against our current stock to see whether there may be a way we can assist.
We hope this clarifies the position.
I have ordered from Mandarin Stone…
I have ordered from Mandarin Stone before and this time, like the last, was an excellent customer service experience. Celeste went out of her way to source the tiles I wanted and was very efficient, coming back to me swiftly everytime. From the outset, I felt utterly confident, that I could rely on her professionalism.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Hi Clare, thank you for your continued support. We’re delighted to hear that Celeste once again helped source the perfect tiles for your project and provided such efficient service throughout. We’ll be sure to pass on your kind words to her. Best regards – MS
Excellent service from Sue at…
Excellent service from Sue at Cheltenham
We visited the Mandarin Stone Cheltenham showroom on Saturday and Sue was fantastic. She was extremely helpful, knowledgeable and patient, giving us great advice without any pressure to buy. The range is impressive and Sue made what could have been an overwhelming choice much easier. A real credit to the showroom — highly recommended.
Richard
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Hi Richard, thank you for your fantastic review. We’re thrilled to hear that Sue made your visit to our Cheltenham showroom such a positive experience. We’ll be sure to pass on your kind words to her, and we appreciate your recommendation. Best regards – MS
Fabulous Company
Fabulous Company. Great communication, delivered when they said they would, wonderful delivery LADY!
A company that does what it says it will do is all too rare. Well done
5. august 2026
Besvarelse fra Mandarin Stone
Hi Betsy, it’s wonderful to hear that you had a great experience and the delivery was efficient. We hope you love your new tiles! Best regards – MS
Easy to use website and timely delivery
Easy ordering process and quick and efficient delivery.
5. august 2026
Besvarelse fra Mandarin Stone
Hi there, thank you for taking the time to leave a 5* review. Best regards – MS
A great product
The products are lovely and well presented, but there is always a wait for the items as nothing is held in stock, and the delivery charge feels expensive.
27. juli 2026
Besvarelse fra Mandarin Stone
Thank you for your review and for your positive comments about our products and service. We really appreciate your feedback.
Just to clarify a couple of points, we keep over 90% of our product range in stock and available for immediate dispatch. Occasionally, particularly with very popular products or when larger orders are placed, stock can sell through extremely quickly and a lead time may apply. We completely appreciate that waiting for stock can be frustrating and apologise for any inconvenience this caused.
With regard to delivery charges, these reflect the cost to us of transporting heavy, palletised goods safely throughout the UK. We regularly review our charges and believe they are competitively priced when compared on a like-for-like basis with other pallet delivery services.
We appreciate that some companies advertise free delivery; however, the cost of transporting heavy goods still has to be covered and is often incorporated into the price of the products themselves. As we also offer customers the option to collect directly from our Head Office, we prefer to keep our product and delivery costs separate and transparent, so customers only pay for delivery when they require it.
Thank you again for your feedback and for choosing Mandarin Stone.
Brilliant customer service
Brilliant customer service, I was short on tiles and they helped me get them asap which was so helpful! Tiles are beautiful.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Hi Livia, it’s fantastic to hear that our team was able to help you get the extra tiles you needed so quickly. Wishing you the best of luck with your project! Best regards – MS
Lovely tiles, could do better with customer service
We used Mandarin Stone tiles through 3 bathrooms and a guest wc. The people on the shop floor were lovely, the tiles are lovely, however the post sales customer service is lacking, especially considering they’re at the higher end of tile purchases.
From being very shirty towards my fitters and me when we thought the wrong quantities had been sent, despite us trying to say accidents happen - to them then actually sending wrong items, which we were understanding about. They insisted we pay again for a second order for the items they should of sent in the first place, but then wouldn’t refund the incorrect tiles they sent in error until they were back in their warehouse, which took almost a week. We strongly felt they should’ve refunded us as soon as the tiles were collected, as the mistake was on their behalf. And lastly, out of the 4 bags of grout we ordered, only two were the correct blend, as per our original order for the first two bags, but they refused to refund the two incorrect bags. We don’t like to complain but we spent an awful lot with Mandarin Stone and definitely expected a higher end supplier to treat their customers better and thought others should know.
2. august 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Thank you for taking the time to leave your review. We are pleased to hear that you were happy with the tiles and with the service you received from our showroom team.
Unfortunately, we are unable to comment fully on the specific issues you have raised as we have been unable to link an order to your name. We have also contacted all 17 of our showrooms to see whether any of our teams recognise the circumstances described, but regrettably, we are still none the wiser.
We would genuinely welcome the opportunity to investigate this properly and understand what happened. Please contact us at info@mandarinstone.com with either the name the order was placed under, your order number, or the delivery postcode, and we will be very happy to look into the matter further.
We take feedback of this nature seriously and would much prefer to investigate the specific circumstances rather than respond without having the full facts.
We look forward to hearing from you.
Besvarelse fra Mandarin Stone
Hi Pablo, it’s wonderful to know that you found our website easy to use and that the delivery was efficient. Best regards – MS
Amanda ( Mandy ) was absolutely…
Amanda ( Mandy ) was absolutely wonderful and helped me with my Garden project in the wilmslow showroom . The tiles are absolutely Devine ❤️ thanks for making the experience so lovely 🥰
21. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Hi Je, we’re thrilled to hear that Mandy made your visit to our Wilmslow showroom so enjoyable and helped you with your garden project. We hope you love your new tiles! Best regards – MS
Review of Marlow branch
Review of Marlow branch. Purchased almost £1500 worth of tiles, grout, trims and silicone. Ordered some marble as part of the order. On delivery some of it was cracked - on picking one piece up carefully, it broke in two. Tiler was not happy to use so requested a replacement - I had to travel to the Marlow branch to collect. Was not offered a home delivery. At the store, replacement pieces slightly better but didn’t have the nice veining that the original batch had. Was going to use as niche cheeks. I asked if I could have one extra piece to what I had purchased so that I could get the most out of the veining. My request was flatly refused and I was told the defect pieces would go back into their normal stock to sell… After the inconvenience I couldn’t believe they would not give me one small extra tile that probably cost them a couple of pound. I was told I would have to pay extra so obviously I didn’t on principle. I was then told if I didn’t use the tiles (as I still wasn’t sure the tiler would be happy to use them), I could return them. As it turned out, the tiler didn’t want to use the tiles. Fast forward a few weeks - I phoned to arrange an in store return (exchange actually, as I was planning to order some tile sealer that was almost double the cost of the tiles I was to return). I was then told on the phone I wasn’t allowed to return them due to not being within 30 days. I was not told this in store when the shop assistant said I could return them previously. I was 2 weeks past this date. I was also planning to spend another £1500 on bathroom tiles which we are refurbishing in May and thought I would start looking in store again for my next lot of tiles. How short sighted of them. For the sake of about £30, they have now lost another large sale and I’ll go elsewhere. Hope they can reflect on their business strategy.
Update. In response to your reply - the point I’m making is I was not told I had to return the tiles within a short time / 30 day period. Due to this, some flexibility should have been given on principle especially as I was asking to exchange for some tile sealant not a direct refund. Just to note veining and the cracks running through the tile front to back are two different things.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Thank you for taking the time to leave a review. We feel it is important to clarify the circumstances behind your comments.
The Calacatta Amber marble you purchased is a natural stone and the markings you identified as deep cracks were, on inspection, natural quartz veining within the stone. We explained this at the time and, despite the material not being defective, offered to exchange all six pieces as a gesture of goodwill. The quickest way to facilitate the exchange was by bringing goods from our head office into our Marlow store, just a few miles from your home.
During your visit, you requested an additional piece so that you could select the veining you preferred. As you had already received a full six-piece exchange, this additional tile was correctly offered for purchase rather than given free of charge.
More importantly, when you later contacted us to return the replacement tiles, this was more than six weeks after the exchange and approximately two and a half weeks outside our 30-day returns period. Our colleague explained this policy and, while we fully sympathised with the personal circumstances you mentioned, we were unable to make an exception.
Our returns policy is in place to ensure that we apply the same terms fairly and consistently to all customers. We are sorry that this has led to disappointment, particularly as you were considering a further substantial purchase.
However, we cannot reasonably accept that declining a return outside the stated period represents poor business strategy or a lack of customer care.
Throughout this matter, we have endeavoured to assist, including offering a full exchange of material that we had confirmed was not defective. We hope you are pleased with your completed project, and should you change your mind regarding your next, our team would be happy to assist you.
Easy to order, great tiles.
Easy to order, nice tiles. Just laying them, really pleased with what we got. Thank you.
Delivery company driver was a bit tricky. The gent was very polite but kerbside front door is literally it. I asked if he would deliver round the back (Lorries with drags regularly use it) and there was no chance. He informed me there was no where for him to turn if he went down there....what would I know, I only live there and know there is a large yard where Lorries with drags and artics turn.
29. juli 2026
Besvarelse fra Mandarin Stone
Hi Ceri, we’re delighted to hear that you found the ordering process straightforward and that you love your new tiles. While we’re sorry to hear about your delivery experience, we appreciate you taking the time to share your feedback. Best regards – MS
Celeste, star of Mandarin Stone
Celeste in the head office was incredibly helpful. My order was for very particular marble tiles - she got hold of them, arranged a very good price and speedy delivery. And all the time kept me informed. I couldn't be more pleased.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Hi Graham, thank you for your wonderful review. We’re delighted to hear that Celeste was able to source the marble tiles you were looking for and keep you informed throughout the process. We’ll be sure to pass on your kind words to Celeste. Best regards – MS
Tiles are beautiful...but...
Tiles are beautiful. But...
My first lot arrived smashed to bits, over half a box damaged. They had come taped to a pallet with the box falling apart - far too weak for the weight of the Tiles. Mandarin resolved this promptly via webchat and sent replacements, but they are slightly different in colour despite my giving the batch number. I did have to upload images which was fair enough but also had to delay my tiler which was annoying. The replacements arrived fine.
I then ordered more of the same tiles and requested on the phone that they be sent securely; arrived via DHL with a massive hole in one of the boxes but thankfully all intact! The tiles themselves are beautiful and just what I wanted.
So a star off for the inconvenience and mismatched batch but overall customer service was good and I love the tiles.
24. juli 2026
Besvarelse fra Mandarin Stone
Hi Charlotte,
Thank you so much for your review. We’re delighted to hear that you love your tiles, but very sorry for the inconvenience you experienced along the way.
Receiving damaged goods is understandably frustrating, but we’re pleased that our team were able to arrange replacements promptly, and we really appreciate your understanding when it comes to the natural shade and tonal variation that can occur between individual tiles, even when supplied from the same batch.
We’re also disappointed to hear that the packaging of your subsequent order arrived damaged, particularly given your previous experience, although thankfully the tiles themselves arrived safely.
We really appreciate your patience throughout and your kind comments about the service you received. Thank you again for choosing Mandarin Stone, and we hope you enjoy your beautiful new tiles! Best regards – MS
Natalie from Petersfield saves the day !
I was short of 1 tile and Natalie at the Petersfield branch made numerous phone calls and got tiles on their van delivery for the next day … and saving my day ! She was so helpful !
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Hi Suzanne, it’s fantastic to hear that Natalie at our Petersfield showroom was able to help you get the extra tile you needed so quickly. We’re delighted that she could keep your project on track, and we’ll be sure to pass on your kind words. Best regards – MS
Besvarelse fra Mandarin Stone
Hi Irene, we’re delighted to hear that you loved the tile samples. We wish you the very best with your project! Best regards – MS
Amazing customer service I wanted a…
Amazing customer service I wanted a tile that was only available on back order and the team promptly got in touch with me and managed to arrange a delivery to store the same week. Thank you Hannah!
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Hi Sofia, it’s brilliant to know that Hannah was able to help arrange your back-order tiles so quickly. We’ll be sure to pass on your kind words to her, and we hope you love your new tiles. Best regards – MS
Really recommend!!
It was so good and all the tiles were beautiful that I had so many options too. I chose one and now my new house looks beautiful. The lady was so kind and caring in our opinions
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Hi Nelia, we’re delighted to know that you love the tiles in your new home and that the team could help make the experience so enjoyable. Best regards – MS
Just to say a huge thank you to all of…
Just to say a huge thank you to all of the people I had help with at Mandarin Stone for my renovation project.
Every single person has been nothing but brilliant, diligent and has made my building works a little less stressful!
Please pass on my kind regards to the team at Primrose Hill and support staff on the phones.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mandarin Stone
Hi Natasha, it’s fantastic to hear that our Primrose Hill showroom team could help with your renovation project and make it less stressful! We’ll be sure to pass on your kind words to the team. Best regards – MS
Highly Recommend!
Excellent customer service in the Primrose Hill store -- design advice on everything from tile combinations to grout and silicone to matching fittings. Beautiful and abundant options, great people, great and speedy delivery.
8. juli 2026
Besvarelse fra Mandarin Stone
Hi Adele, we’re thrilled to hear that our Primrose Hill showroom team could help with all aspects of your project. We hope you love your new tiles, and we’ll be sure to pass your kind words on to the team. Best regards – MS
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