My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... Se mere
Virksomheden har svaret
Only giving one star as I have to. This company is terrible. After purchasing a Lyca medium plan for $150 it was impossible to transfer my number across so I asked for a refund which they did unfortu... Se mere
Virksomheden har svaret
Meine Fragen wurden schnell und korrekt beantwortet und mir wurde sofort geholfen. Der Mitarbeiter war sehr nett- wie immer. Herzlichen Dank
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Kontaktoplysninger
1080, Vienna, Storbritannien
- www.lycamobile.at
2,5
Under middel
340 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Portierung funktioniert nicht
ich warte seit 7 Wochen darauf dass meine Nummer portiert wird. Es kommen immer standartiesierte Emails als Antwort. " Binnen 3 Werktagen wird es erledigt" Es scheint niemanden zu interessieren. ich bereue es einen Jahresvertrag abgeschlossen zu haben !
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Sehr geehrter Kunde,
es tut uns sehr leid, dass es bei der Rufnummernmitnahme zu Verzögerungen kommt. Wir verstehen, wie frustrierend das sein muss, insbesondere nach den wiederholten Standardantworten.
Dies entspricht nicht unserem Anspruch. Wir möchten Ihre Rufnummernmitnahme umgehend prüfen und Ihnen ein klares Update geben.
Bitte teilen Sie uns Ihre Lycamobile-Nummer, die zu portierende Rufnummer, Ihre Lycamobile-Nummer, Ihre E-Mail-Adresse und alle Referenznummern über unseren privaten Kanal mit.
Ein Mitglied unseres Teams wird sich persönlich mit Ihnen in Verbindung setzen und das Problem schnellstmöglich lösen.
Sie können uns auch jederzeit eine E-Mail an trustpilotreview@lycamobile.com senden. Wir helfen Ihnen gerne!
Mit freundlichen Grüßen,
Ihr Lyca Mobile Trustpilot-Team
I've been trying to contact their customer care team
I've been trying to contact their customer care team for over A WEEK now! I called a few times a day, morning and afternoon, but no one answered!! The longest wait time was 50 mins, still no one picked up!! I just simply need to do an eSim swap for a new phone. I've also tried to do it online but kept getting a red error with no explaination what it was, and can't get pass that screen! Terrible experience! If Lyca mobile still cares, please help me out!!
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Hi Daniel,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Lycamobile taking money!!!!
I purchased a SIM card from lycamobile, registration of the SIM card did not work after inserting and the company has charged me 3 times the regular amount and continue charge me monthly. Customer support has not answered one phone call or email query.
AVOIDD!!!!!
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Hi Simon,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel.
One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
DO NOT USE THIS COMPANY!!!!!!
DO NOT USE THIS COMPANY!!!!!!! I tried to cancel my contract within the cooling-off period, but there was ZERO reply from them, and now they have been trying to charge me for the last three months despite MULTIPLE attempts to get them to cancel. Now I've just received a 'pre-legal' notice saying that my account has been passed on to debt collectors. What a disgusting excuse for a company.
28. december 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Hi Michael,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Complete scammers
Complete scammers, payment taken. No confirmation received. Phoned their CS to be told my email address doesn't exist. Emailed and been told to use their CS who do not help. No esim received, no confirmation of order or account. Nothing.
13. december 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Dear Ashleigh,
We are sorry to hear about your experience and understand how concerning it is to have a payment taken without receiving confirmation or service. This is not the experience we want for our customers.
We’d like to investigate your order and payment as a priority. Please contact us at trustpilotreview@lycamobile.com with the payment reference, date of purchase, and the email address used at checkout so we can locate your order, confirm the status of the eSIM, and resolve this for you.
Thank you for bringing this to our attention — we’re here to help clarify and fix this matter.
Regards,
Lyca Mobile operations
Big waste of time and effort
TLDR: Don’t bother with Lycamobile, it’s a total pain in the neck!
Details: Had a terrible time trying to get one of Lycamobile’s eSIMs to work. Purchased from the website, went through the steps to activate it, scanned the QR code, and never received a mobile number. Also no email confirmation received from Lycamobile. Money was taken though! Spent over an hour on hold on their customer service line being told to use their AI chatbot, which didn’t know what I was talking about. Finally spoke to a real person, who couldn’t find the email address I had registered with, and could only suggest emailing for a refund. It’s only $6 (if something is too good to be true it probably is) but I’m concerned I’ve been roped into auto top up, so I’ll give it a go! Best avoid this company and go for a more reputable one.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Hi Joanne,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
‼️‼️ SCAM - AVOID AT ALL COSTS
I'm not sure how they're even legally allowed to do business in Australia. There's zero customer service. Like many others here, they took my money and ghosted. I can't activate my simcard even though all my documents are in date. No one ever answers the phone. No one ever comes onto the live chat. I've submitted a complaint to the Telecommunications Ombudsman.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Hi Christopher,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
Can't find my details , refund needed
I signed up and they said they can't find my sign up email or name, but full $110 money came out of my account. Never received any sign up activation emails . Call them up the send email us still no response. Sent a email to 3 email address of theres including the trust pilot reply email still no reply. Been waiting 3 weeks
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Hi Jeza,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
SCAM ALERT!
SCAM ALERT!
Lyca Mobile Australia is a Complete Joke - DO NOT BUY!!
I regret ever giving Lyca Mobile Australia a cent. I bought a prepaid SIM earlier this month, and from the moment I tried to register, it's been nothing but a circus of incompetence. The app spits out the same useless ERROR every single time.
Their so-called "customer support" might as well not exist. I tried calling hours on hold, listening to fake apologies while no one ever answers. Emails? I sent multiple over a week ago and got absolutely nothing back. Their CHATBOT LIA is the cherry on top: a mindless, scripted loop that can't solve even the simplest issue.
It honestly feels like they take your money and vanish. The contrast with Lyca in Europe is embarrassing, over there, they actually care. They were quick and helpful. Here in Australia, it's like they don't even pretend. It's disappointing, and frankly infuriating to see a company run with this level of negligence. WHAT A JOKE!!
Lyca Mobile Australia is a waste of time, a waste of money, and a guaranteed source of stress. AVOID THEM!
Record short video review
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Hi Deepthy,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
Mir wurde von meinem Prepaid Guthaben…
Mir wurde von meinem Prepaid Guthaben fast jeden Tag Beträge abgeschrieben, obwohl ich krank im Bett lag. Auf meine vielen Reklamationen kommt immer die gleiche Antwort. Ich fragte nach den Ombudsmann, nie eine Antwort bekommen. Ich machte den Vorsclag, wenigstens 20 Franken gutzuschreiben, nix ist passiert. Ich werde mir einen neuen Provider suchen.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Hallo Helga,
Es tut uns sehr leid, dass Sie diese Unannehmlichkeiten hatten. Wir verstehen vollkommen, wie ärgerlich das sein muss. Vielen Dank, dass Sie uns Ihre Informationen mitgeteilt haben. Ein Mitglied unseres Teams wird sich in Kürze persönlich mit Ihnen in Verbindung setzen, um die Angelegenheit zu klären und sicherzustellen, dass Ihr Anliegen vollständig gelöst wird.
Sie können uns jederzeit direkt per E-Mail an trustpilotreview@lycamobile.com erreichen. Wir sind für Sie da.
Viele Grüße, Ihr Lyca Mobile Team
Thank You
Thank You, to customer service MIKA who patiently listened to my query and solved my issue with the SIM card activation. I am a senior, anxious and technically not vert savvy customer. She got frustrate at the end hanging up ,so I could not tell her how much I appreciated her time.
6. november 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Dear Renate,
We appreciate your feedback and are glad we resolved your SIM activation issue. We regret that the call ended abruptly and that you felt that way. We'll address this to improve our service. Thank you.
Regards,
Lyca Mobile Operations
Gute Tarife - langsamer und schlechter Kundenservice
Gute Tarife, aber grottenschlechtes Kundenservice.
Solange man kein Problem hat sicher ein akzeptabler Telefonanbieter, aber wehe man braucht etwas.
Rufnummernübertragung - braucht ewig ( noch immer nicht durchgeführt - 3x Mails mit allen Formularen - seit 20 Tagen) - Keine Rückmeldung - keine Bekanntgabe des Durchführungsdatum
Antwort auf Mails frühestens nach 2 Tagen - ohne Hilfestellung
Telefonisches Kundenservice - Callcenter Mitarbeiter ohne jegliche Berechtigung , können nur 0815 Auskunft geben - keine Hilfestellung
App ist ganz OK
24. september 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Lieber Jack,
Es tut uns sehr leid, dass Sie solche Schwierigkeiten mit unserem Kundenservice und der Nummernportierung hatten. Wir verstehen, wie frustrierend es ist, wenn ein Portierungsprozess so lange dauert und keine Antwort erfolgt.
Bitte senden Sie uns Ihre Kundendaten und die bereits eingereichten Formulare oder die Referenznummer direkt an trustpilotreview@lycamobile.com, damit wir den Vorgang vorrangig prüfen und Ihnen ein klares Update zum Status geben können.
Mit freundlichen Grüßen
Lyca Mobile Operations
Aktivierung der SIM-Karte unmöglich…
Aktivierung der SIM-Karte unmöglich weil angeblich die Auswahl von Gender (Geschlecht) fehlt.
Und der Servicemitarbeiter labert irgend etwas und versucht noch nichtmal das Problem zu verstehen. Im Shop bekommt man die Aussage das die Website schon länger ein Problem hat.
Also Finger weg!!!!
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Lieber Kunde,
Wir entschuldigen uns sehr für die Unannehmlichkeiten bei der Aktivierung Ihrer SIM-Karte. Wir verstehen, wie frustrierend das sein muss.
Um Ihnen weiterhelfen zu können, senden Sie uns bitte einen Screenshot des angezeigten Fehlers an trustpilotreview@lycamobile.com. Unser Team wird ihn prüfen und Ihnen helfen, das Aktivierungsproblem so schnell wie möglich zu beheben.
Mit freundlichen Grüßen,
LycaMobile Operations
Ich werde null Sterne geben ich hab…
Ich werde null Sterne geben ich hab zwei mal versucht internet zu kaufen hab es nicht geschafft ich hab schon bezahlt aber immer noch kein Guthaben oder internet
13. august 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Lieber Sami,
Es tut uns sehr leid, dass Sie für den Internetdienst bezahlt haben, aber weder eine Gutschrift noch Zugang erhalten haben.
Bitte kontaktieren Sie uns unter trustpilotreview@lycamobile.com mit Ihrem Zahlungsnachweis und der Bestellbestätigungs-E-Mail von Lyca Mobile. Wir werden den Fall umgehend prüfen und dafür sorgen, dass der Dienst entweder aktiviert wird oder gegebenenfalls eine Rückerstattung erfolgt.
Mit freundlichen Grüßen
Lyca Mobile Operations
Ms.Romero was a kind person
Ms.Romero was a kind hearted person she was patient and calm person she help me find the problem of the finding of the puk code.
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Hi Queen,
We're happy to hear that the person was patient and helpful in resolving the issue. We appreciate you taking the time to share your positive experience.
Regards,
LycaMobile Operations
Ein Leistungsanbieter der besonderen…
Ein Leistungsanbieter der besonderen Art, große Werbe-Blasen ablassen, in der Praxis unqualifizierte und nutzloses Gelabere erzeugen, den Services, sollte man eigentlich in FunkStille umbenennen, ist eine Beleidigung möglicher Nutzer. Hier sollte die Netzagentur schnellstens den Stecker ziehen und den mündigen Bürger vor solchen Spezies schützen.
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Liebe Hanna,
Es tut uns sehr leid, dass Sie mit unserem Service unzufrieden sind. Wir nehmen Ihr Feedback sehr ernst; es hilft uns, Schwachstellen zu erkennen und Verbesserungen vorzunehmen.
Wir möchten den Ursachen Ihrer Unzufriedenheit gezielt auf den Grund gehen. Bitte senden Sie eine kurze Beschreibung Ihres Anliegens zusammen mit der Lyca Mobile-Nummer an trustpilotreview@lycamobile.com, damit wir Ihren Fall individuell prüfen und Ihnen gezielt helfen können.
Mit freundlichen Grüßen
Lyca Mobile Operations
Lycamobile Is a Scam – Dishonest, Dodgy, and Utterly Useless
Lycamobile is hands down the worst telecommunications company I’ve ever dealt with, and I strongly urge anyone considering them to look elsewhere. My experience was nothing short of infuriating and felt more like a scam than a legitimate service.
After running out of data, I attempted to top up and upgrade to a larger bundle through the Lycamobile app. But every time I tried, the app kept throwing up error messages and would not process the purchase. This all happened outside of Lycamobile’s so-called “customer service hours”, meaning I had no way of getting help.
Meanwhile, Lycamobile burned through my top-up credit automatically, charging me for tiny, useless amounts of data — without giving me a chance to apply the credit to the actual bundle I wanted. I essentially lost my money for nothing.
The next day, after being on hold for an absurd amount of time, I finally spoke to a rude and unhelpful customer service rep who simply said “bad luck”. No refund, no fix, and zero accountability.
The app is broken and unreliable, making it impossible to manage your account properly. It’s hard to believe this is an actual telecommunications company — everything about Lycamobile feels dodgy, disorganised, and deliberately misleading.
Their business model seems to rely on people giving up chasing small amounts of lost money. Their customer service is a complete disgrace, and their technical systems are not fit for purpose.
0/5 – Avoid this company at all costs. They are not just incompetent, they are dishonest.
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Dear Customer,
We appreciate you bringing this to our attention. We are sorry to hear about the issues you faced with topping up, the app, and the support you received. We'll investigate these concerns to improve our services and prevent similar experiences in the future.
Please share the Lyca Mobile number so that we can check and get back to you. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
been waiting for a refund for 29.80 € for over 9 weeks time
been waiting for a refund for 29.80€
for a overcharge ( been charged 3 times for 1 bundle)
I have contacted the customer service and what I received is the same automatic Email over and over again.
now in the last 2 weeks I'm getting responses that my bundle expired so we can't process the refund....some useless people are working there... I don't recommend to any new people to join this network as the sign is not working in a lot of places.( you will have to pay to join 5G and some networks are giving you 5G for free)
worse network ever
UPDATE:
still haven't sort out my problem.. still waiting
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Dear Customer,
We sincerely apologise for the prolonged delay and the frustration caused regarding your €29.80 refund request.
We completely understand how disappointing this experience has been, especially after being charged multiple times for the same bundle and receiving repeated responses that didn’t resolve the matter. Please rest assured, this is not the experience we intend to deliver.
To help us re-escalate and resolve this as quickly as possible, we kindly request you to share your Lycamobile number and email address associated with the account by writing to us at trustpilotreview@lycamobile.com.
Your feedback is very important to us, and we’re committed to getting this sorted for you.
Regards,
LycaMobile Operations
miserables Internet und Kundensupport
Ich kann mich den anderen Kommentaren nur anschließen miserables Internet und der Kundensupport ist auch nicht existent. Sperrt den Laden zu! Lycamobil nutzt das schlechte Netz von A1. Das sagt alles. Wenn man vom Vertrag binnen 14 Tagen zurücktritt dauert es 3 Wochen bis am Geld zurückerhält und sowas passiert im Jahr 2025.
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Lieber Patrick,
Es tut uns leid, dass Sie mit der Internetverbindung und unserem Kundenservice unzufrieden waren. Auch die Verzögerung bei der Rückerstattung nach der Vertragskündigung entspricht nicht unseren Standards für schnellen und transparenten Service.
Wir verstehen Ihren Frust, insbesondere wenn Sie sich auf ein funktionierendes Netz und zuverlässigen Support verlassen haben. Wir nehmen Ihr Feedback sehr ernst und leiten es an die zuständigen Abteilungen weiter, um unsere Prozesse zu verbessern – insbesondere in Bezug auf Rückerstattungen und Netzqualität.
Sollte Ihre Rückerstattung noch nicht vollständig bearbeitet sein oder Sie weitere Informationen benötigen, kontaktieren Sie uns bitte unter trustpilotreview@lycamobile.com mit Ihren Vertragsdetails. Wir kümmern uns um eine schnelle Prüfung.
Mit freundlichen Grüßen
Lyca Mobile Operations
Useless. Doesn't work
No data and cant contact customer services. Life is too short for this aggravation. Will get a prepaid sim from a better network and write this off.
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile AT
Dear Richard,
We’re sorry to hear that you're unable to access data and have had trouble reaching our customer service.
We’d appreciate the opportunity to understand what went wrong and see how we can make things right. Please contact us at trustpilotreview@lycamobile.com with your Lyca Mobile number and a brief summary of your concern so we can assist you further.
Regards,
Lyca Mobile Operations
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.