Mirror ordered 3 weeks ago, paid £235 so not exactly cheap. Told it would be dispatched within 14 days when we ordered it, still says “awaiting dispatch” on the order tracking. Zero proactive contact... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very pleased with my gorgeous mirror. It’s just as it looks . Also very fast delivery and its progress was checked often. I appreciated the support of Jody Alguiera who kept in touch and had clearly u... Se mere
Virksomheden har svaret
I ordered a new bathroom mirror and initially it appeared that the delivery was delayed. I contacted the company and received a great response from Joby, who sorted out the delivery and kept in touch... Se mere
Virksomheden har svaret
There was an initial delay on my order despite the website saying that my chosen item could be delivered quickly. I then got a second email informing me of a further delay. I wrote an email expressi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Light Mirrors, a unit of ALANNAH ROSE LTD, we provide the finest selection of illuminated bathroom mirrors, and all of our products have been designed to fit perfectly within the home. Our mirrors are expertly crafted to extremely high standards, and we only use the very latest manufacturing techniques to achieve the stunning look our products are well known for. You need look no further than Light Mirrors when you want to decorate your bathroom with beautifully illuminated mirrors.
Kontaktoplysninger
Penleigh Mill Farm, Fairwood Road, BA13 3SN, Westbury, Storbritannien
- support@lightmirrors.co.uk
- www.lightmirrors.co.uk
4,3
Fremragende
410 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
5 Stars!
Bought the mirror and realised I needed it quick. Alelie moved heaven and earth to get it out to me in record time. Was up, fitted and working well in a matter of days, despite it being just before Christmas. The whole experience from start to finish was great. The quality of the frame behind the mirror which you can’t see at all, is a bit rough but makes no difference to the functionality or aesthetic appearance of the mirror. It hung square and looks fantastic.
Thank you!
16. december 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you so much for your wonderful review!
We're thrilled to hear that Alelie was able to expedite your order and ensure it was up and running before Christmas. It's great to know that you're happy with the overall experience and the functionality and appearance of the mirror.
Your feedback about the frame quality is appreciated, and we'll take it into consideration for future improvements.
Thanks again for your support, and we hope you continue to enjoy your mirror!
The mirror is fantastic
The mirror is fantastic. It looks great in our bathroom. The sensor to turn on the light works perfectly as does the shaving socket. It was also easy to put up and wire in.
Big thanks to Joby for the speedy delivery.
10. december 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you so much for your fantastic review!
We're delighted to hear that the mirror looks great in your bathroom and that all its features, including the light sensor and shaving socket, are working perfectly. It's wonderful to know that the installation was easy for you.
Joby and the team are thrilled to have provided speedy delivery. We appreciate your kind words and look forward to serving you again!
Bad customer service
Received a mirror from them. Nightmare from beginning to end. Delayed delivery. Unpacked the item and was shocked at the quality. For a large mirror, it had no backing board. Just a mirror and a frame. Frame looked cheap and was poorly made. Looked very handmade with pencil marks all over the back of the glass. Requested a return due to poor quality and no backing board. Had to pay the postage fee of £13.30 despite it being their issue. Then they've deducted £15 from the refund as a restocking fee. Disgusted. I've lost out on £28.30 & have nothing. The website should have informed me that it had no backing board. Need to review their product quality too. Won't buy from them again!
18. december 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for your feedback. We apologize for the inconvenience you experienced with your purchase.
The mirror model you purchased is an ultra-slim design with a profile of less than 20mm, which we have ensured maintains both a slim profile and structural integrity for wall mounting. We clearly state on our website that if the product does not meet your requirements, you are welcome to return it within 14 days of receiving the unit.
Regarding your return, as per our policy, there is a £45.00 non-negotiable re-stocking fee for custom upgraded items. However, in your case, we only deducted £15.00, which was in your favor. We understand your frustration with the postage fee and the overall experience.
We appreciate your feedback and will use it to improve our services. If you have any further concerns, please feel free to contact us directly.
Very prompt service and delivery
Very prompt service and delivery. Great communication from Joby to advise of delivery. Mirror well packaged and arrived in perfect condition. Many thanks.
12. december 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for your fantastic 5-star review!
We're thrilled to hear that you were satisfied with our prompt service and delivery. Joby will be pleased to know his communication was helpful. We're also glad the mirror arrived well-packaged and in perfect condition.
Many thanks for your kind words and for choosing us!
I had a positive response from Alelei…
I had a positive response from Alelei when inquiring about my delivery. I was reassured my delivery was going to arrive and it did, all was good
12. december 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for your wonderful 5-star review!
We're delighted to hear that Alelei provided you with a positive response and reassurance about your delivery. It's great to know that everything arrived as expected.
Many thanks for your kind words and for choosing us!
Great service
Great service. We were unable to complete the order online, however Alelei helped out and we got the light quickly. Alelei Kept us up to date on progress until the light was delivered, thanks again for a great service
5. december 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for your fantastic review!
We're delighted to hear that Alelei provided great service and helped you complete your order. It's wonderful to know that you received your light quickly and were kept informed throughout the process. Your satisfaction is our priority, and we appreciate your kind words.
If you need any further assistance, please don't hesitate to reach out.
Thanks again!
Joby has been absolutely fantastic
Joby has been absolutely fantastic! There was a technical issue and she has gone above and beyond to help and check in with me. Thanks so much
6. december 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for your wonderful review!
We're thrilled to hear that Joby provided exceptional service and went above and beyond to assist you with the technical issue. Your satisfaction is our top priority, and it's great to know that Joby made a positive impact.
If you need any further assistance, please don't hesitate to reach out.
Thanks again for your kind words!
Fast delivery and great customer…
Fast delivery and great customer service by Alelei. Alelei was really helpful throughout the whole process.
And the mirror looks great!
29. november 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our fast delivery and customer service.
Alelei will be delighted to know that their assistance made a positive impact.
Enjoy your new mirror!
Great purchasing experience led by…
Great purchasing experience led by Joby. Fantastic communication all round and the mirror is perfect.
13. november 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for your fantastic review!
We're thrilled to hear that you had a great purchasing experience with Joby and that the communication was fantastic. It's wonderful to know that your mirror is perfect. Your satisfaction is our top priority.
If you need any further assistance, please don't hesitate to reach out.
Enjoy your new mirror!
Great service
Great service. I even received a phone call from Joby to tell me the order was on its way, as well as an email, and then an email after the mirror arrived to check everything was OK.
27. november 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for your wonderful review!
We're delighted to hear that you received great service and that Joby kept you well-informed throughout the process. It's fantastic to know that you appreciated the phone call and emails. Your satisfaction is our top priority.
If you need any further assistance, please don't hesitate to reach out. Enjoy your new mirror!
Great quality product and amazing…
Great quality product and amazing customer service from Alelei. Would recommend.
27. november 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you so much for your wonderful review!
We're thrilled to hear that you are pleased with the quality of our product and the customer service provided by Alelei.
Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.
I thought a had a problem with my…
I thought a had a problem with my mirror but it was me not mounting it correctly, any contacted Light mirrors they were on the ball I mean that literally wow what a service Solomon went through with everything, and Low and behold I had mounted mirror to low for the sensor, with Solomon’s help working perfectly.
22. november 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you so much for your 5-star review!
We're delighted to hear that Solomon was able to assist you effectively and resolve the issue with your mirror. It's great to know that everything is now working perfectly.
Your feedback is greatly appreciated, and we're always here to help if you need anything in the future.
Great service from Alelei at Light Mirrors!
Great service from Alelei when the original delivery didn't go to plan. Clear and concise communications throughout the whole process.
The mirror itself is well made and very easy to install - all at a very reasonable price.
19. november 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you so much for your kind words and 5-star review!
We're thrilled to hear that Alelei provided great service and clear communication throughout the process. It's wonderful to know that you're happy with the quality and ease of installation of the mirror, as well as the reasonable price.
Your feedback means a lot to us, and we look forward to serving you again in the future!
Excellent mirror
Excellent mirror, great price looks fabulous on the wall
22. marts 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you so much for your 5-star review!
We're thrilled to hear that you are pleased with the mirror and that it looks fabulous on your wall. It's great to know you found it to be an excellent product at a great price.
Your feedback is greatly appreciated, and we look forward to serving you again in the future!
Seems very dodgy
Seems very dodgy -
Reported to my credit card company.
5. maj 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We apologize for any concerns you may have regarding your experience with us.
Our TrustPilot account was not accessible, contributing to the delay in our response.
Please be assured that LightMirrors.co.uk is a legitimate company, and we are committed to resolving any issues you may have encountered.
If you could provide us with more details about your order at sales@lightmirrors.co.uk, we will investigate the matter promptly and ensure it is resolved to your satisfaction.
We appreciate your patience and understanding.
Appears to be a fake site
After reading the reviews before purchasing I researched the websites address which appears fake: Address: Penleigh Mill Farm Fairwood Road, Dilton Marsh, Westbury, England, BA13 3SN.
If you look up the address it is a house, value £1.7m, and is up for sale.
Thery also seem to have another address at Enterprise House Ocean Village Southampton United Kingdom SO14 3XB?
If you call the number 01395331645 there is no answer...
I was going to buy but have now decided not too.
16. april 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We have recently faced some technical issues with our phone lines and email system, which have now been resolved. Our TrustPilot account was also not accessible, contributing to the delay in our response.
Please be assured that LightMirrors.co.uk is a legitimate company. Our registered address is Penleigh Mill Farm, Westbury, BA13 3SN. We are committed to resolving your issue promptly.
If your issue is still unresolved, kindly share the details with us at sales@lightmirrors.co.uk, and we will ensure it is addressed immediately.
We appreciate your patience and understanding.
Avoid this company at all costs
Avoid this company! This is the same company as Illuminated Mirrors and if you check their reviews they are also terrible. I assume they have so many and reviews they opened another company. Please note as well this is not a UK company even though they claim to be. Customer service is non-existent and off-shored.
I purchased a mirror which arrived broken. The packaging was awful (it looked like a child had wrapped it up). Also, the courier threw it down the side of my house (it was meant to be signed for).
I filled in a form online for a refund and for them to pick the mirror up. They emailed me asking for photos, claiming they couldn't open the one I sent online. Almost a week has gone by and it still hasn't been resolved. Each time I call they claim it is with the 'head technician' who is reviewing this very complex situation. I'm not sure how long it takes to review a photo of a broken mirror but I think this company is going for the world record! Please do not purchase anything from them - they should be shut down for lying!
27. marts 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We sincerely apologize for the negative experience you have had with our company. We take all customer concerns very seriously and are committed to resolving this issue promptly.
Firstly, we want to clarify that LightMirrors.co.uk is a UK-based company, and we strive to provide the best possible service to our customers.
We have recently faced some technical issues with our phone lines and email system, which have now been resolved. Our TrustPilot account was also not accessible, contributing to the delay in our response.
We are sorry to hear about the condition in which your mirror arrived and the issues with the packaging and courier service. This is certainly not the standard we aim to uphold.
Regarding your refund and the broken mirror, we apologize for the delay in resolving this matter. The request for photos was to ensure we have all necessary information to process your claim accurately. We understand your frustration and are expediting the review process with our head technician.
Please provide any additional details or photos to sales@lightmirrors.co.uk, and we will ensure this issue is resolved as quickly as possible.
We appreciate your patience and understanding.
Lights failing, mirror corroding
The lights in the mirror started to turn yellow one by one over a few months. The mirror has also started to corrode around the edge. Looks like they use cheap electronics in the mirrors and sloppily constructed.
19. august 2023
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We sincerely apologize for the issues you've experienced with your mirror. This is certainly not the quality we aim to provide.
We have recently faced some technical issues with our phone lines and email system, which have now been resolved. Our TrustPilot account was also not accessible, contributing to the delay in our response.
We are concerned to hear about the lights turning yellow and the corrosion around the edge. Our products are designed to meet high standards, and we regret that this was not your experience. We would like to investigate this further and find a solution for you.
Please contact us at sales@lightmirrors.co.uk with your order details and any photos of the issues.
We are committed to resolving this matter to your satisfaction.
Contact number is unobtainable.
Just to let people know that their contact telephone on website is not listed now, so that doesn't bode well. Didnt place my order because of it. I couldnt fairly mark them lower or higher, just wanted to share this information.
23. februar 2023
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We apologize for any inconvenience caused by the missing contact telephone number on our website.
We have recently faced some technical issues with our phone lines and email system, which have now been resolved. Our TrustPilot account was also not accessible, contributing to the delay in our response.
We are currently updating our contact information to ensure better accessibility for our customers.
If you have any questions or need assistance, please feel free to reach out to us at sales@lightmirrors.co.uk.
We appreciate your understanding and hope to serve you in the future.
Responsive Customer Service
I bought 2 mirrors about 2 years ago. They have worked flawlessly until one of the shaving transformers failed recently. I contacted customer service who responded very quickly. I had to complete a warranty claim form, but it was very straightforward. I just wanted the spare part and had the repair done locally because of the environmental impact of having to replace an entire mirror. They sent the part I needed via courier within 48 hours. Couldn't have asked for more and still loving the mirrors.
3. februar 2023
Uopfordret anmeldelse
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