Illuminated Mirrors Anmeldelser 

I dealt with joby,she was extremely helpful iwill definitely use this company again thankyou

We bought a bathroom cabinet mirror from Illuminated Mirrors. It unfortunately came chipped from the shipping. We explained the situation and they were very helpful, they asked us to send some photos, which is perfectly understandable, but did not make any fuss about sending us a replacement for the broken pieces, that we could then easily install ourselves. Joby in particular was very kind and helpful. The cabinet itself is great, with bluetooth and sensor based lighting.

We highly recommend.

Ordered a mirror costing over £600 based on the delivery lead times advertised at point of sale. These showed the item would be with me in 2 working days every time I viewed online. At the point of purchase, it actually showed next day, but I took that with a pinch of salt. The next day I received an email saying the lead times were wrong, and gave me a delivery date of 1 week thereafter.

Their "explanation" was as follows

"Due to a technical glitch on our website affecting the delivery-date calculation, your order was received without the correct delivery information showing at the time.
I can now confirm that your delivery is scheduled for 24 June 2026."

On receiving that email, I went to their website to see what the published delivery date was if I ordered the same item that day as a new customer. It gave me a delivery date of 22nd June not the 24th with no warning that the date is wrong.

As a company selling online, if you have a known technical glitch giving incorrect information to customers (and upon which they make their purchasing decisions), then fix it. It isn't difficult.

At this point I'm committed and have pushed my electrician back to install in line with what they now tell me is the scheduled delivery date (allowing a couple of days grace).

Next contact from them is the 23rd June when they write to tell me that "Due to exceptionally high demand for our popular items, our production team is experiencing temporary constraints, which has caused a slight delay in dispatching your order."

According to them, the "The good news is that your item is already scheduled in our production plan and is moving into its final stages. We’ve scheduled dispatch no later than Friday, 10-Jul‑2026"

On the 1st July, I then get another email to let me know that they can't produce the mirror ordered " as the shaver sockets required for this model are currently out of stock."

They then offer me two options - wait even longer until the sockets come in to stock (7th July expected) or pick an alternate mirror. The alternate mirror being smaller - if i'd wanted a smaller mirror i'd have ordered a smaller one.

I asked if they could produce the mirror without the shaver socket to expedite, as to be honest I'd not even realised it had that feature and didn't need it.

Fast forward to the 7th July and I get notification the item has been dispated.

I rebook my electrician to install - the earliest he can come is the following week. The item is stored where it was delivered, in its packaging because my home is a building site.

This experience goes from bad to worse.

The mirror which has remained in its original packaging since delivery because I do not have space to store and unpacked and highly breakable item, safely.

The mirror sports a huge chip in the back of the mirror, some sort of glue all over the front and a £600 piece of unsightly mirror that can't be used. I send them pictures of the chip, the corresponding corner of the packaging (which you can see some sort of green mark indicating its been pressed against something in that area and the internal "frame" has failed) asking them what can be done.

Their response. NOTHING. The mirror was installed (because I had no choice, i'd had two failed electrician bookings due the ongoing delays) and it was clear as day from the packaging that it had failed. I understand the T&Cs state somewhere in there that you have 30 days to inspect blah blah blah and I missed that not to install. A month on from something that should have been delivered the next day I needed something on the wall that wasnt a hole with electrical wire poking out.

So yes, I messed up after a month of being ran around, and yes they are off the hook and i have a piece of junk on the wall that needs to go in the skip - but that's MY fault.

Perhaps I'd have been more on the ball if they had advertised correctly, not lead me up the garden path gave ever changing delivery dates and ever changing "reasons" for delay.

Oh and the resolution for the glue that was all over the mirror? They would send me out "special steel wool" - erm, no thanks. I'm not going to DIY fix a £600 mirror that has arrived covered in glue. On what planet is that even reasonable?

Let me be clear that I take no pleasure in writing this review. I just feel horribly let down, and this isn't just about the break - its about what I see as dishonest communication, false claims made at point of sale, and ever moving goal posts with no real accountablity.

They can break the agreement in those ways - but as a customer you need to follow the rules to the letter or be left high and dry.

I ordered a mirror and the customer service has been fantastic, Joby did a fantastic job in responding to all my queries quickly and has always kept me informed of the status of my order, the item quality is fantastic and I would recommend highly, thank you Joby for your fantasic service!

The positive first:
Product was dispatched straight away and received in refreshingly good time.
Package was of very well considered quality and protected the item very well
Bathroom Mirror Itself
-Light nice and mirror looks crisp
-Mirror fitting and electric connection closer to a very cheap high street franchise. It has to be slotted on 4 screws which makes it hugely challenging. Too close to the wall and you have to grind the tile to get the holes slot in. Too lose and when you wipe the mirror you risking of unslotting it. Cable to connect is exposed to the bathroom humidity rather than contained in a box. Seriously in terms of design and assembly would put Zero
-Theoretically it has a 10 year warranty

Installed now and god knows if a family member breaks it unintentionally when they wipe the mirror

Great bathroom mirror that really elevates the look of my new wetroom. I love the asymmetric pebble shape, which works perfectly under a sloping ceiling. Definitely recommend. My mirror was somewhat delayed but the team - and especially Joby - were excellent in communicating with me and keeping me informed of the situation all the time.

Ordered mirror for bathroom ,however it did not arrive on date stated and was concerned as builders had finished bathroom.I emailed customer service and Joby responded very quickly and chased this order for me.He kept me updated and was very efficient ,friendly and right through the end,he made sure my order arrived as quick as.So thanks Joby

Product was broken in transit which is clearly not ideal, but not the senders fault. They were very attentive in resolving the issue and sending a replacement. Product seems well made and sturdy now it is fitted

Utterly useless company.

Kept my money for 5 weeks (earning nice interest for them) before they accepted they didn't know where my order was or if DX Delivery had collected it for delivery.
They blamed staff shortages and gave me multiple apologises. As others have said don't believe the good reviews, don't believe the glossy website, buy elsewhere.

Messed me about chasing them for over a month.

I don't know what business they think they're in but making and delivering LED mirrors doesn't appear to be one of them.

Placed an order for 2 mirrors on 1st Jun, with next day dispatch advised. Two days later, one of the mirrors turned up. No information at this time on the rest of the order.

Later that day, I received an email advising of a 9 day delay, until 10th Jun, for the 2nd item. This caused me issues, as was now outside of the time when I had work being done and would have an electrician on site. I was told they would do what they could and try to help and bring forward by 1 day. However, nothing happened but I was assured that the item would still ship "no later than" 10th June for delivery by 11th June. So I paid extra for the electrician to stay for an extra 1/2 day and fit when it did turn up.

This was then followed by a message at the end of the day on 10th Jun, that there would be a further delay of at least 2 weeks until 26th Jun. No offer to help, no good will gesture, nothing. Basically just "whoops, we can't get our workshop to do what they need to do, so we're going to inconvenience our paying customers".

The positive: the one mirror that did turn up is nice. The lighting works well and it feels well built. But for the service this company offers, there are other companies out there that offer similar quality and functionality but also with reliable service.

My advice? Avoid this company, they are very disorganised and will give bad information to string you along.

Joby provided excellent customer service and made purchasing my bathroom mirror as smooth and stress‑free as possible. Although there were a few small bumps along the way, he kept me fully informed with friendly, professional updates throughout. I genuinely feel he is an asset to the company. I’m also delighted with the mirror itself, it’s exactly what I hoped for and will look perfect in the new bathroom.

Very, very poor experience - and I still don't have a mirror!

I placed my order on 4th April and was given a delivery date of 16th April which seemed reasonable

On the 15th April I received a mail saying there was a delay and the delivery date would now be 22nd April due to some staff outages

On the 22nd April another email saying the date would now be 8th May

Then the mirror arrived - shattered into multiple pieces (the packing was basic to say the least)

I was then informed a replacement would be sent on 20th May

On 20th May I received an email saying the date would now be 28th May

On the 27th May I received an email saying the date will now be 12th June

So... all in all a broken mirror and (so far) and six different delivery dates. If the mirror arrives on the current promised delivery date (which I doubt) it will be nearly 10 weeks afer placing the order

Everything else in the bathroom that the mirror's going into was done weeks ago

I strongly advise anyone to think twice about buying from Illuminated Mirrors - they simply cannot fulfil their orders on time, or anywhere near on time

What is doubly frustrating is that each mail informing of the delay states that all will be good this time and there's a strong chance of the mirror arriving before the new date

This is then followed up by another mail saying that the date has moved but again, there's a strong chance of the mirror arriving before the new date

It's clear that they have no idea when the mirror will be sent and just generate these mails each time the despatch date comes round - as well as the automated mails I've had multiple mails from one of their agents assuring me each date will be met, clearly they just say that with no idea whether it's true or not
----
Update following Illuminated Mirrors' response below
- after posting this review I was offered an alternative mirror as a replacement (not the same model I ordered)
- I declined this on the day (last Friday) and requested a refund instead
- I haven't yet received confirmation of that refund and fully expect to have to chase for it

Alile, in one word ,the customer care was second to none and so so polite ,happy with my cabinets ,just going to get them put up tomorrow,these are the 4th pair I have had in 9 years ….one replacement and one for a third bathroom I’m having installed. Would recommend

Jamie and his team at Illuminated Mirrors did a superb job with our bespoke large mirrors, which look amazing and give us extra valuable storage. It took a bit of waiting but all good things take time as they say, and these mirrors are just fantastic in and out. Came with great chat and professional installation. Could not recommend highly enough, if you can be patient.

Absolutely delighted with two backlit mirrors for our bathroom and cloakroom. They look fabulous. The customer service from the MD Jamie, to customer service staff is the best I’ve ever encountered.
Would most definitely recommend this company.

I am extremely pleased with the two Julius demist cabinets. They're really well built, look stylish too and are extremely functional. And furthermore they're competitively priced, in fact almost half the price of some bigger names for much the same product. I had a mishap while redecorating and had to replace two of the doors. Alelei was quick to respond and was able to produce some replacements in very quick time and again at a reasonable price. In fact the after sales service was as good as it gets, so thank you Alelei. In summary it has been great dealing with Illuminated Mirrors and I'm very happy with the product.

The customer service was exceptional and Alelei keeping me informed, my mirror arrived on time and packed very well. My electrician fitted the mirror, it looks amazing and I'm so delighted with it, it's made my new bathroom look very luxurious. I am so pleased, looks fabulous with the light on too.

I ordered a mirror on the "Light Mirrors" website, which should've been delivered on Tuesday (5/5/2026). I got an email on Tuesday, saying there were delays, and it wouldn't be delivered for another week or so. I contacted the company to cancel the order as my bathroom fitter was finishing this week. I then ordered a mirror from "Illuminated Mirrors" thinking it was a different company, which should've arrived on Thursday. On Thursday, I received the same email to say there were delays and it wouldn't be delivered on time. In both cases there should be a warning on the websites to accurately reflect expected delivery times, and in both cases they could've emailed me sooner than the delivery date to advise of delays. I'm now going to have to pay extra for my fitter to come back. I asked for compensation but they refused.

Wow! So impressed with this company! Amazing customer service throughout the whole process which made ordering reassuring and secure for a high value purchase. The item was despatched on the date they promised and delivered the next day. This was solely down to Alelei who I cannot recommend highly enough for her excellent customer service and professionalism. She is a wonderful asset to this company - thank you so much Alelei!

Joby kept me informed on the status of my order. His regular updates made the whole experience of buying from Illuminated Mirrors a pleasant experience