Mirror ordered 3 weeks ago, paid £235 so not exactly cheap. Told it would be dispatched within 14 days when we ordered it, still says “awaiting dispatch” on the order tracking. Zero proactive contact... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very pleased with my gorgeous mirror. It’s just as it looks . Also very fast delivery and its progress was checked often. I appreciated the support of Jody Alguiera who kept in touch and had clearly u... Se mere
Virksomheden har svaret
I ordered a new bathroom mirror and initially it appeared that the delivery was delayed. I contacted the company and received a great response from Joby, who sorted out the delivery and kept in touch... Se mere
Virksomheden har svaret
There was an initial delay on my order despite the website saying that my chosen item could be delivered quickly. I then got a second email informing me of a further delay. I wrote an email expressi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Light Mirrors, a unit of ALANNAH ROSE LTD, we provide the finest selection of illuminated bathroom mirrors, and all of our products have been designed to fit perfectly within the home. Our mirrors are expertly crafted to extremely high standards, and we only use the very latest manufacturing techniques to achieve the stunning look our products are well known for. You need look no further than Light Mirrors when you want to decorate your bathroom with beautifully illuminated mirrors.
Kontaktoplysninger
Penleigh Mill Farm, Fairwood Road, BA13 3SN, Westbury, Storbritannien
- support@lightmirrors.co.uk
- www.lightmirrors.co.uk
4,3
Fremragende
410 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Prompt delivery
Prompt original delivery of our mirror, however it was delivered damaged. Excellent customer service from Joby Aguilera to arrange delivery of a replacement within a quick time period.
29. april 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We’re sorry to hear that your original delivery arrived damaged.
We’re glad to hear that Joby Aguilera provided excellent customer service and was able to arrange a quick replacement for you. Your experience with the delivery service has been raised with your account manager, as we are always looking to improve our processes and ensure a smoother experience in the future.
Thank you for your feedback and for giving us the opportunity to make things right. We appreciate your support!
Alelei is very helpful for my queries…
Alelei is very helpful for my queries on the delivery and did prompt follow up.
17. april 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're delighted to hear that Alelei provided helpful support and prompt follow-ups for your delivery queries.
We appreciate your support!
Great point of contact
Joby was fast to respond and efficiently managed the process from ordering to delivery.
10. april 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're delighted to hear that Joby provided fast and efficient service from ordering to delivery.
Ensuring a smooth experience for our customers is our priority, and we appreciate your feedback.
We look forward to serving you again!
Great service from Joby!
Joby helped make sure my two mirrors arrived after there was a delay with delivery. She emailed very regularly and tracked them herself even calling me to make sure everything had arrived ok. The mirrors were very well packaged so no issues. Would buy again. Thank you Joby!
9. april 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're so glad Joby was able to provide such dedicated support and ensure your mirrors arrived safely despite the delay.
Keeping our customers informed and delivering well-packaged products is a top priority, and we truly appreciate your kind words.
We look forward to serving you again!
Excellent customer service
I have recently corresponded with Alelei in customer service who has always been very helpful and responded quickly, and will not hesitate to purchase again in the near future. Great customer service is not always a priority these days so once again thank you Alelei
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're grateful for your continued trust and kind words. Alelei will be happy to hear this!
Thank you to Alelei Umali in Customer Support for excellent service
I would like to thank Alelei Umali in Customer Support for the excellent assistance given during my online purchase of a Halo Tall LED Light Bathroom Mirror (Shaver). I had many questions with regards to the specification of the mirror and Alelei was patient, polite and extremely helpful. When the mirror didn't arrive on the expected date, Alelei came to my assistance and liaised with the delivery company to ensure my mirror was expedited quickly after an unfortunate delay by the delivery company. I have great admiration for the Alelei's knowledge of the product and the lengths undertaken to assist me. The mirror is lovely.
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for sharing your wonderful experience with Alelei Umali in Customer Support!
We're thrilled you’re enjoying your beautiful mirror.
Thank you for choosing us!
Thank you Joby
Thank you Joby, your customer service was outstanding and we would definitely buy from light Mirrors again.
This is the second lovely Customer Service Asst who has helped us
You are a credit to the company Joby, sorting us a replacement mirror quickly when the delivery service smashed the first one. Well done 👏
9. marts 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're thrilled with your positive experience with Joby’s excellent service.
We appreciate your support and look forward to assisting you again!
Prompt delivery
There was a slight problem with the shopping, but Alelei followed up proactively on the shipment to make sure it was delivered safely and not broken. Looks good!
25. marts 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We’re so glad Alelei was able to proactively assist and ensure your shipment arrived safely.
Your kind words mean a lot to us, and we’re thrilled you’re happy with your purchase!
I have had a great expereince dealing with Alelei from Customer Services
I have had a great expereince dealing with customer services. Alelei helped me to partial cancel an order and reorder in a swift and professional manner. She was pleasant and nothing was too much for her, above and beyond is the way I felt. Thank you again Alelei and looking forward to receiving my bathroom mirror when they are delivered. Fingers crossed. Sarah
10. marts 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We’re thrilled to hear about your great experience with Alelei’s swift and professional assistance.
Fingers crossed for your bathroom mirror’s delivery—we’re sure it will look fantastic!
Fab pre sale customer service
Fab pre sale customer service from Alelei Umali and the mirror itself looks fab. Arrived without any damage and looks great.
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're delighted to hear that Alelei Umali provided exceptional pre-sale customer service and that you're happy with your mirror.
Your satisfaction means a lot to us, and we truly appreciate your support.
I am a multiple purchaser from this co.
I've purchased four or five mirrors / mirrored cabinets in the last six months for my customers. All the products have been superb value for money since the quality is easily comparable with similar products from other brands which cost double even triple these.
Further, I had a little issue with the latest product entirely of my own making and it was sorted by JOBY AGUILERA with very little fuss and very much knowledge in a couple of days.
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're thrilled to hear that you've found our mirrors and mirrored cabinets to be exceptional in quality and value, especially when compared to other brands.
We're also delighted that Joby Aguilera was able to resolve the issue you faced efficiently and knowledgeably.
Thank you again for your support!
Lovely mirror
Lovely mirror, exactly what I was looking for (my specifications were very particular and I'd been unable to find what I wanted anywhere else)
Delivered promptly, great communication and after sales service from Joby who was really keen to help and check we were happy with everything and kept us informed of delivery schedule.
14. februar 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're thrilled to hear that the mirror met your exact specifications, especially given how particular your requirements were.
We're also delighted that Joby provided excellent communication and after-sales service, ensuring you were informed and satisfied throughout the process.
Thank you for choosing us!
Great customer service and incredible quality
I am really pleased with the mirror cabinet I bought from lightmirrors.co.uk. I had a few questions during the purchase process and Alelei from Customer services responded promptly to my enquiries.
The cabinet is really good quality - a bit more expensive than some cheaper alternatives available on Amazon but you can really tell it's well made and it complies with UK electrical regulations. This company seems to trade through various different brand/company names but lightmirrors had the lowest prices.
The packaging was also pretty impressive - there's probably no risk of these things getting broken in transit which saves lots of messing around.
Overall I'm really impressed and will recommend them to others.
18. februar 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
It's fantastic to know that Alelei from our Customer Services team was able to assist you promptly and effectively during the purchase process.
Thank you for recommending us to others.
We truly appreciate your support and look forward to serving you again in the future!
Lovely mirror and excellent customer service
The mirror is lovely and a good size. The sensor works well and has 2 colour options (cool and warm) for the backlight.
We did initially have a cracked mirror on delivery but the process to get this replaced was super easy and our contact Joby gave us regular updates on when the new one will be with us - which was super quick.
Great to see a small company putting the customer at the heart of their business and looking after them whilst producing quality products.
9. december 2024
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for your wonderful 5-star review!
We sincerely apologize for the initial issue with the cracked mirror, but we’re glad to hear that the replacement process was smooth and efficient. Joby and the rest of our team strive to provide the best customer service possible, and your kind words are truly appreciated.
Thank you for recognizing our commitment to putting customers at the heart of our business and for acknowledging the quality of our products. We look forward to continuing to serve you and hope you enjoy your mirror for many years to come.
Great Customer Service
For a customer, it is important to feel that a company genuinely wants to help. I found Soloman at LightMirrors was always there to help and responded quickly to my emails
22. januar 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're thrilled to hear that Solomon was able to provide you with the support you needed. At Light Mirrors, we strive to ensure every customer feels valued and taken care of. It's wonderful to know that Solomon's dedication to excellent service made a positive impact on your experience.
If you ever need further assistance, we're always here to help!
Everything as Expected
The right goods delivered on the right. The ordered mirror was as described.
Thank you
14. januar 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're delighted to hear that your order was delivered as expected and that the mirror met your expectations. Your satisfaction is our top priority, and it's great to know we could provide the service you deserve.
Great communication from Joby about the…
Great communication from Joby about the order and delivery. Great mirror too!
9. januar 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for your fantastic review!
We're delighted to hear that Joby provided excellent communication about your order and delivery. We're also thrilled to know that you love the mirror.
Great product and price. Good customer service
Great product and very good price. Customer Service,Joby, was very helpful and quick to respond to our query.
9. januar 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for your kind words!
We're glad to hear you found our product great and at a good price. We're also delighted that Joby was able to assist you quickly and effectively.
Your feedback is greatly appreciated and helps us continue to improve our service.
Besvarelse fra Light Mirrors
Your feedback means a lot to us, and we're grateful for your support.
If you need any further assistance, we're here to help.
Thanks again!
Alelei was great to deal with an let me…
Alelei was great to deal with an let me change our order at the last minute!
2. januar 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you so much for your wonderful review!
We're thrilled to hear that Alelei was able to assist you with your last-minute order change. We strive to provide excellent customer service, and it's great to know that Alelei made your experience a positive one.
We look forward to serving you again in the future!
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