Mirror ordered 3 weeks ago, paid £235 so not exactly cheap. Told it would be dispatched within 14 days when we ordered it, still says “awaiting dispatch” on the order tracking. Zero proactive contact... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Mirror ordered 3 weeks ago, paid £235 so not exactly cheap. Told it would be dispatched within 14 days when we ordered it, still says “awaiting dispatch” on the order tracking. Zero proactive contact... Se mere
Virksomheden har svaret
Very pleased with my gorgeous mirror. It’s just as it looks . Also very fast delivery and its progress was checked often. I appreciated the support of Jody Alguiera who kept in touch and had clearly u... Se mere
Virksomheden har svaret
I ordered a new bathroom mirror and initially it appeared that the delivery was delayed. I contacted the company and received a great response from Joby, who sorted out the delivery and kept in touch... Se mere
Virksomheden har svaret
There was an initial delay on my order despite the website saying that my chosen item could be delivered quickly. I then got a second email informing me of a further delay. I wrote an email expressi... Se mere
Virksomheden har svaret
At Light Mirrors, a unit of ALANNAH ROSE LTD, we provide the finest selection of illuminated bathroom mirrors, and all of our products have been designed to fit perfectly within the home. Our mirrors are expertly crafted to extremely high standards, and we only use the very latest manufacturing techniques to achieve the stunning look our products are well known for. You need look no further than Light Mirrors when you want to decorate your bathroom with beautifully illuminated mirrors.
Penleigh Mill Farm, Fairwood Road, BA13 3SN, Westbury, Storbritannien
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A complete scam, they take your money and there it ends. No acknowledgement of order, no communication other than a read receipt for an email sent cancelling and requesting a refund. The name on their PayPal account does not belong to their business, when I spoke to that business it was clear that they get a lot of calls for these crooks
SCAM COMPANY - AVOID!
I ordered a mirror several weeks ago. Money was taken from my account, but the order is 'processing'. Nobody answers emails or the phone and the voice mailbox is full. I've asked my credit card company to refund.
Suspect this is a fraudulent company. Exactly same experience as many below - ordered mirror w. next-day delivery, money left my acct, last I've heard from LightMirrors.co.uk. Have left phone messages, when possible (almost always get pre-recorded "This mailbox is full. Goodbye.") and several emails, but no reply, ever. Just managed miraculously to reach somebody at an alternate number I found, said she was working from home, was "just the Overflow Manager" and couldn't access order info. I asked for refund & she hung up on me. Definitely, absolutely avoid. Have formally reported as fraud/scam to my bank.

Besvarelse fra Light Mirrors
I placed an on-line order using my android upon payment stage the browser froze while refreshing the payment process was lost.
since I received no email confirmation of the order, I assumed the order didn't go through! therefore I placed another order.
I noticed two payments were taken out of my account so I chased it up by phone to customer services and specify mentioning It’s next day delivery so I don't want to end up with two mirrors, she confirmed the message will be marked URGENT, I also explained the situation followed by an email after ending the call with them. So I have written evidence.
The following day I had received a response stating the order couldn't be stopped in time, in order for them to arrange collection for refund I would have to pay £25 to insure breakage.
I don't understand how is that customer's problem the fact company failed to deliver information on time so the order doesn't leave the warehouse for next day delivery.
I sent them an email refusing to pay and saying it’s not my problem the information wasn't delivered on time.
Later on another email came through advising that they will be arranging date and time for collection. In my personal experience, I would avoid using such companies.
I would understand the circumstances if there wasn’t enough notice provided but it was discussed on phone and confirmed by email.
I am still awaiting for someone to call me. I have not heard anything back. It doesn't look like I will
The mirror is very good quality and looks great in the bathroom. It was well packaged and arrived on time.
ordered a mirror which stated next day delivery. been over a week since order, absolutely no contact. i emailed to ask where the order is, guess what, no reply since 2 days. AVOID this company.
Good looking and nicely made mirror. Good communication and delivered when promised.
Absolutely fabulous. The guys went above and beyond to get our mirror delivered in time for our electrician. It looks fabulous too
Easy to shop online, good communication, fast delivery.
Very pleased with product.
Excellent service.
Reliable delivery and helpful assistance over the phone
Really pleased with my purchase. The cupboard is extremely well built and the fixings are very good too. Very well packed in multiple layers of protection and with some of the best instructions I have ever seen on a mass produced product. I will recommend without hesitation.
Love this bathroom mirror ! Such good quality for the money. Would definitely recommend this product
Two Cube mirrors for our bathrooms. Excellent quality, the automatic anti mist function is a revelation. They look really good too. Quick delivery with really good packaging.
Amazing.. we love love love our mirror.
The delivery was quick and the product was well packed. If you are thinking of buying one don't hesitate, well worth the money. It looks very classy in our bathroom.We have had so many compliments, "Ooh looks like a posh hotel" was one. We are extremely happy with our purchase.
Like many others - Paid £600 - Mirror arrived - Bluetooth did not work. At my own expense, they wanted me to deinstall the mirror and send back and they would not contribute to the costs of doing this apart from arranging a pickup. They would send me a replacement part alternatively and I would need to find somebody to replace it at my own expense. The kept on sending me scripted emails which leads me to think this happens a lot. Very poor workmanship that us going to cost me at least £100 more - if you order it, and in the likely event something goes wrong (I would say a 1 in 10 chance based on these reviews), you will not get any joy. All I can say is AVOID, AVOID, AVOID as they do not check any of the extras is working before shipping and it will be up to you to cover extra costs involved to rectify. I will be taking this to small claims court to cover the cost of repair and reinstall once I have it fixed
Delivered quickly and well packaged. Very good quality mirrored cabinets and as described. Would recommend.
We have been delighted with the beautiful backlit mirror purchased from lightmirrors, A slight problem occurred which was dealt with very quickly and seemingly effortlessly with next day response and a replacement part - fabulous, thank you very much
I am an electrician of 25 years - I have installed a lot of mirrors over the years. The mirror I purchased from Lightmirrors is by far the best quality mirror I have installed.
After fully renovating our bathroom, we needed the "last touch". The round backlit bathroom mirror from Lightmorrors was the winner: elegant, high quality and with all the right features (without cheap gimmicks).
Fast delivery, good communication from the vendor, joy to install and use.
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