Mirror ordered 3 weeks ago, paid £235 so not exactly cheap. Told it would be dispatched within 14 days when we ordered it, still says “awaiting dispatch” on the order tracking. Zero proactive contact... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Mirror ordered 3 weeks ago, paid £235 so not exactly cheap. Told it would be dispatched within 14 days when we ordered it, still says “awaiting dispatch” on the order tracking. Zero proactive contact... Se mere
Virksomheden har svaret
Very pleased with my gorgeous mirror. It’s just as it looks . Also very fast delivery and its progress was checked often. I appreciated the support of Jody Alguiera who kept in touch and had clearly u... Se mere
Virksomheden har svaret
I ordered a new bathroom mirror and initially it appeared that the delivery was delayed. I contacted the company and received a great response from Joby, who sorted out the delivery and kept in touch... Se mere
Virksomheden har svaret
There was an initial delay on my order despite the website saying that my chosen item could be delivered quickly. I then got a second email informing me of a further delay. I wrote an email expressi... Se mere
Virksomheden har svaret
At Light Mirrors, a unit of ALANNAH ROSE LTD, we provide the finest selection of illuminated bathroom mirrors, and all of our products have been designed to fit perfectly within the home. Our mirrors are expertly crafted to extremely high standards, and we only use the very latest manufacturing techniques to achieve the stunning look our products are well known for. You need look no further than Light Mirrors when you want to decorate your bathroom with beautifully illuminated mirrors.
Penleigh Mill Farm, Fairwood Road, BA13 3SN, Westbury, Storbritannien
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Looked at different suppliers and chose to go with Light Mirrors. Initially a little disappointed when I had to chase delivery to be told no stock.
After further emails, Joby Aguilera from customer services took control of the situation and sorted the issue and mirror was delivered.
Nice product, looks great in bathroom.

Besvarelse fra Light Mirrors
Product exactly as described, slight delay in production but informed and updated by customer services (Thanks Joby). Use DX for shipping and delivered in Timescale agreed. Excellent customer service and product-

Besvarelse fra Light Mirrors
There was a slight delay with our order but it was over Christmas so not really a problem. Joby kept us up to date throughout the process and stayed close to the delivery updates. Mirror arrived and looks great

Besvarelse fra Light Mirrors
Ordered an LED backlit mirror for a client, good communication throughout and updates on the order frequently. 5* for Joby

Besvarelse fra Light Mirrors
The communication from this company has been excellent. Joby kept me informed of the progress of my mirror until arrival. I would definitely recommend them!

Besvarelse fra Light Mirrors
Exceptional service and communication from Joby - took responsibility to ensure I was updated regularly on status of order and chasing delivery so I received it promptly.

Besvarelse fra Light Mirrors
Joby ensured that the mirror was couriered to me keeping me informed of progress after there was a short delay. Joby then checked to make sure the mirror had arrived safely and was in good condition. First rate service and very good value for money bathroom mirror - thanks

Besvarelse fra Light Mirrors
Well impressed with joby from light mirrors
Everything I expected and more. great communication
From beginning to end. top quality item at a very reasonable price 10/10 don’t go anywhere else

Besvarelse fra Light Mirrors
Many thanks to Joby from Customer Support for her excellent customer service. When a production delay meant that our mirror might not arrive in time for our bathroom installation, Joby was fantastic and sorted out the problem with no fuss, keeping us informed at all times. We are delighted with our mirror, which looks great in our new bathroom.

Besvarelse fra Light Mirrors
When I received my mirrors, I was emailed by Joby to check that all was well, and I was delighted with the personal service of care and concern to make sure that, once installed, the mirrors worked as they should. Thoroughly recommend the company and especially Joby's customer concerns.

Besvarelse fra Light Mirrors
Massive shout out to Joby for saving our bathroom renovation.
We received an email to say our delivery would be delayed by over a week due staff shortages…. Meaning the mirror would not arrive until after our builder had left the project.
I emailed the company and Joby got on the case and had the mirror with me within 3 days.
Thanks so much for going above and beyond 🙏

Besvarelse fra Light Mirrors
What an absolute scam of a company with endless excuses! Paid for a mirror on 28th Nov was given a dispatch date of 2nd Dec and on the dispatch date was moved back a week to 9th Dec. First excuse was we are having staffing issues, a week later no dispatch yet still showing stock on the website! Chased then several times still no delivery date this time the excuse was "the couirers have temporary stopped delivering in your postcode"! I live in Sheffield not Iraq! So i cancelled the order on the 9th Dec now on the 16th and still no refund so i've had to pass this on to my credit card company! They are blatant liers and also trade under other mirror companies so avoid them all!!!!!

Besvarelse fra Light Mirrors
Mirror delivery was delayed but after contacting Joby, who was extremely helpful, It was soon back on track and mirror arrived a few days later is now up and working brilliantly.

Besvarelse fra Light Mirrors
Great mirror, much cheaper than similar products. Works well, Joby in customer support was amazing at resolving a delivery issue outside of their control. Thank you Joby! Would recommend

Besvarelse fra Light Mirrors
Ordered two backlit mirrors - although delivery was later than originally communicated was kept fully informed by Joby on the order and both mirrors arrived as rescheduled in perfect condition.
Look forward to getting them installed now!

Besvarelse fra Light Mirrors
Good products and excellent customer service. Joby kept me informed of progress with my order and delivery and followed to ensure I was happy with my purchases. Friendly and efficient communication makes all the difference when purchasing online and I appreciate the service Joby provided. Would recommend for both products and experience.

Besvarelse fra Light Mirrors
Initially a small delay on my delivery but was made aware as soon as it became apparent after ordering and was promptly resolved with what felt like personal service to ensure it was then on track for the revised delivery date, thanks to Joby. Many thanks, Jonny

Besvarelse fra Light Mirrors
Alelei responded to my query about a lost delivery within hours of my email and was attentive, informative and kept me updated regularly.
She gathered information that helped identify that the delivery had been made to a specific individual which allowed me to trace it.
It was such a pleasure to have such personal, human contact with a business in the UK.

Besvarelse fra Light Mirrors
The first mirror that we received was great however the IR activated switch don’t work in high ambient light conditions. Light Mirrors offered to replace or send a new switch that I could replace myself. I opted for the switch. When I followed the guide to replace it unfortunately blew the electrics in the mirror.
Light Mirrors kindly sent out a replacement mirror.
As much as the initial failure was frustrating. I can’t fault their customer services.

Besvarelse fra Light Mirrors
I've recently purchased a bathroom mirror from Light Mirrors the delivery of which was more drawn out than expected owing to problems with the delivery firm completely out of the control of Light Mirrors. The support I received from the Customer Support Team was first rate throughout. My thanks go to the whole team, with a particular mention for Alelei Umali, who very much made it a personal quest to ensure that any and all problems were resolved and to Joby Aguilera for arranging the particulars of the successful delivery. Oh! And the mirror, once delivered, is great.

Besvarelse fra Light Mirrors
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.