Mirror ordered 3 weeks ago, paid £235 so not exactly cheap. Told it would be dispatched within 14 days when we ordered it, still says “awaiting dispatch” on the order tracking. Zero proactive contact... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very pleased with my gorgeous mirror. It’s just as it looks . Also very fast delivery and its progress was checked often. I appreciated the support of Jody Alguiera who kept in touch and had clearly u... Se mere
Virksomheden har svaret
I ordered a new bathroom mirror and initially it appeared that the delivery was delayed. I contacted the company and received a great response from Joby, who sorted out the delivery and kept in touch... Se mere
Virksomheden har svaret
There was an initial delay on my order despite the website saying that my chosen item could be delivered quickly. I then got a second email informing me of a further delay. I wrote an email expressi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Light Mirrors, a unit of ALANNAH ROSE LTD, we provide the finest selection of illuminated bathroom mirrors, and all of our products have been designed to fit perfectly within the home. Our mirrors are expertly crafted to extremely high standards, and we only use the very latest manufacturing techniques to achieve the stunning look our products are well known for. You need look no further than Light Mirrors when you want to decorate your bathroom with beautifully illuminated mirrors.
Kontaktoplysninger
Penleigh Mill Farm, Fairwood Road, BA13 3SN, Westbury, Storbritannien
- support@lightmirrors.co.uk
- www.lightmirrors.co.uk
4,3
Fremragende
410 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lovely mirror but delayed delivery
Lovely mirror, but the whole experience was let down by delays. I originally ordered on 18th August and expected delivery within a few days (as promised on the site). Then I was told the item would be delayed, but dispatched the following week on 26th Aug. I was okay with this, however due to another delay, I didn’t receive the item until 3rd Sept.
Joby in customer services was very sympathetic and helpful but unfortunately, due to the delays, I incurred additional costs as the original workmen who had been booked to refurbish and install various items at my property all through August, had left by September, so I had to pay for the mirror to be installed by a separate tradesman and incurred extra costs.
3. september 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for your honest feedback. We're truly sorry for the delays and the inconvenience they caused. While we're glad Joby could support you, we understand this experience fell short of expectations. Your comments are noted and will help us improve our delivery commitments moving forward.
Excellent Experience and Customer Service with My Round Halo Edge Bathroom Mirror (Shaver)
I received my Light Mirrors order on time and in perfect condition. I haven’t installed the mirror yet, so I can’t comment on its functionality for now, but I am very satisfied with the excellent customer support I received from Alelei. The assistance was prompt both before and after delivery, and I was even asked to share updates once the mirror is installed and I can test its electrical features. Overall, a very positive experience so far! Thanks a lot Alelei
24. september 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're glad your order arrived safely and that Alelei could support you throughout. Thanks for the lovely feedback!
Great service from start to finish
Great service from start to finish from Joby. My first order wasn't suitable so I had to return it. And although it took some time (usual refund timescale)I was able to get a reply and update to every email! Lovely personal service.
The mirror I ordered as a replacement is great and looks lovely in our new bathroom.
Great products and even better service
Thank you
22. september 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you! We're happy Joby could assist with both your return and replacement. Delighted the new mirror suits your space!
I have to say a big thank you to Joby…
I have to say a big thank you to Joby who kept me updated on my order throughout the whole process up until delivery. This was the final piece for my new bathroom so a special purchase for me. The experience was made all the better with such great customer care. I would highly recommend Light Mirrors. The mirror itself is out of the world - I love it!
11. september 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're thrilled Joby could make your final bathroom piece feel extra special. Thanks for the glowing review!
Outstanding Customer Service
I would like to commend the company on their unusually good customer service. My mirror had a small fault and had to be returned. Alelei dealt with me throughout the process and was immediately and consistently responsive, keeping me informed throughout, reaching out when redelivery was delayed a couple of times. It was a very refreshing experience and despite these hiccoughs I was always kept in the loop and was confident that it would get sorted. Lovely mirror too. Thank you Alelei
27. august 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for your thoughtful words. We're pleased Alelei could guide you through the process and keep things on track.
Excellent product
Excellent product - excellent knowledge about adaptation of light to connect to room PIR and really excellent customer service. These guys get it! Particular standout customer service from Joby who went above and beyond to resolve mirror broken (by courier). Would totally recommend.
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're so pleased Joby could help resolve the issue and offer expert advice. Thanks for recommending us!
It was a pleasure to buy my bathroom…
It was a pleasure to buy my bathroom mirrors from light mirrors, very professional service, especially Joby made sure I received my order in time and followed up to ensure I was satisfied with my purchase.
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you! We're glad Joby ensured a smooth experience and that you're happy with your purchase.
Brilliant Customer Service
Alelei gave instant help and assistance from initial technical query right through to delivery. Over and above customer service. Highly recommend!
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're delighted Alelei could support you from start to finish. Your recommendation means a lot to us!
It was very easy to shop online
It was very easy to shop online. Lots of choice and the customer service from Joby was brilliant!
11. september 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thanks for the kind words! We're glad you found the process smooth and that Joby could assist.
We love the mirror
We love the mirror, looks great in our new bathroom. The product was delivered efficiently and our questions were dealt with quickly by Joby who was very helpful. Will buy from them again.
5. september 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're so happy to hear that! Thanks for your feedback and for choosing us again.
Very quick delivery
Very quick delivery. Good customer service from Alelei when I had a query. Still to hang mirror but looks good quality and would definitely shop here again.
5. september 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you! We're glad Alelei could help and that you're happy with the mirror so far.
Joby was really helpful
Joby was really helpful, my mirror was delayed but communication was fantastic and they soon sorted it ☺️
5. september 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're sorry for the delay but glad Joby could resolve it quickly. Thanks for your patience and kind review!
Alelei was really helpful and prompt…
Alelei was really helpful and prompt with my enquiries and even checked I was satisfied when I received the mirror. Thank you so much and the mirror is lovely and was very well packaged.great customer service.
25. august 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're pleased Alelei could assist and follow up. Thank you for the lovely feedback!
Superb customer service and products
Joby provided an excellent level of customer service, somthing to be honest I wasnt expecting. There was no problems from order to fitting but Joby kept checking in on my order until we were completely finished. Great service and product would recommend
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're glad Joby exceeded expectations and kept everything running smoothly. Thanks for recommending us!
Great service
Great service; excellent product - arrived safely and intact. Delivery was delayed but I was always kept updated by Joby, who was very responsive and helpful via email. Would definitely recommend.
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you! We're happy Joby kept you informed and that the mirror arrived safely.
When human interaction shines in an online world!
Despite some glitches with online payment,Alelei took on the order and ensured that everything went smoothly. Most of all she kept us fully informed every step of the way. Restored my faith in online purchasing by providing a human interaction. Well done!
22. august 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you for your patience. We're glad Alelei could step in and make things right.
Fantastic mirror
Fantastic mirror great quality I am so happy with my purchase.
I would definitely recommend this company a big shout out for the great communication from Alelei who assisted me throughout my purchase she is a credit to this company
5 stars ✨
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're thrilled you're happy with the mirror and grateful for your kind words about Alelei.
Alelei went above and beyond to get me…
Alelei went above and beyond to get me what I wanted, and followed my order all the way through to delivery. First class customer service and an excellent product as well.
18. august 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you! We're so pleased Alelei could ensure everything went smoothly for you.
Very professional customer service
Very professional customer service. Delivered on time thanks to Alelei, who managed my order speedily and in time for my electrician to install. Excellent product very pleased with the mirror, would highly recommend this company. Thanks again.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
We're glad Alelei could coordinate everything in time for your installation. Thanks for the recommendation!
Joby was very helpful!
16. august 2025
Uopfordret anmeldelse
Besvarelse fra Light Mirrors
Thank you! We're happy Joby could assist and appreciate your feedback.
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