I ordered two pairs of glasses from Lexxola from the EU. They were held up at customs, and it was clear from the start that they could not be delivered: the customs office and the trade supervis... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I purchased the Mini Jet from Lexxola over six months ago and absolutely loved using it while traveling. Not only is it adorable, but it's also incredibly practical for packing on trips. Unfortunately... Se mere
Virksomheden har svaret
I received a pair of sunglasses as a Christmas gift, but unfortunately they broke after just a couple of wears. I reached out to customer service and was helped by Emily, who went above and beyond.... Se mere
Virksomheden har svaret
I had purchased two pairs of sunglasses and unfortunately one of them came scratched so I reached out to customer support & they gave me GREAT options to choose from. I really appreciate how they take... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Eyewear built for city life. Shipping Worldwide.
Kontaktoplysninger
Storbritannien
- customerservice@lexxola.com
- www.lexxola.com
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
10/10 would buy again
Fast shipping, great quality, and even better customer service.

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Attention to all those who would like…
Attention to all those who would like to order on their site and have the products returned to Europe, in my case, France. The brand does not tell you that you will have a customs tax of €40 to pay to the delivery person upon receipt in my case, for a product at €100. Extremely disappointed.

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Incredibly helpful quick and friendly…
Incredibly helpful quick and friendly customer service who made organising an exchange completely stress free.

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Great customer service
Emily was so helpful with my return, this is one of the best customer service experiences I’ve had with an online business! The glasses were lovely and nice quality but didn’t suit me so I’ll be buying another pair and shopping here again in the future.

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Lost my glasses and got the best help from them!
I loved the packaging and the glasses themselves, truly was so devastated when I lost them but I reached out to the company and they were able to help out and get me squared away in less than 24 hours!

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Amazing
Amazing products and customer service experience to match. I had an issue with my order and Lexxola were extremely quick to resolve this, the products are also beautiful and well worth the money. Very pleased 😌

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This brand is a scam
This brand is a scam. I ordered it after seeing it on Matilda Djerf's stories, the glasses were to small so I put in a request for a refund - they won't allow a refund of your money if you buy it on sale. This is against UK law, but they are somehow still in operation. I'm raising this to legal authorities, but want to warn people before buying

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Super honest and swift responsive to my…
Super honest and swift responsive to my questions. The product's superior quality matches the service and care exhibited by the company. They definitely get their customers!

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Excellent service
The customer service is second to none!!! I received a response to an issue within minutes and the problem was solved within a few days. I couldn't ask for a better experience and I must say this is the first time I've received such a quick resolution when I contact product suppliers. Very impressive

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Customer service went above and beyond…
Customer service went above and beyond to solve my issue. Couldn’t be more happy with the service and the brand they’re so helpful and sweet!! Best customer service experience ever!!

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Absolutely obsessed with the product &…
Absolutely obsessed with the product & customer support! I ordered a pair of glasses through Lexxola that didn't work out the first go around (my lenses were too thick for the frames). I was worried because I'm based in LA and feared that I wouldn't make the exchange window to get a new pair. Emily from the Community team was extremely helpful and guided me through the whole process. I finally got my new pair of frames and am completely obsessed. I feel sexy and confident in them (they're the Alba Carat's in Leopard). Overall, I'm the primarily happy that this exchange process was pleasant rather than a headache.

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Really amazing customer service
Really amazing customer service! Thank you to the Lexxola team for getting back so promptly and solving my issues.

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What a company!
Their customer service is incredible! The best of any company I've experienced, an all round great product, from the items they sell to the brand and company they are.

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Top, Quick and Best Service Ever!!!
We bought the jordy sunglasses for our daughter’s birthday. At first I am kind of unsure if it will look good on her. But when she wore them, looks chic and perfect on her. She is obsessed with it :)! Even if she is just wearing a simple outfit, it is still very stylish. Anyways, the shipping outside UK is definitely fast that we never had a problem at all. Speaking with Emily from the service team helped me all the way with all my questions, concerns and etc. Top quality and great customer service ever! Customers satisfaction is definitely Lexxola’s main priority. Thank you big time Lexxola and Emily :)! ‘Twas a great experience.

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Excellent sunglasses
Excellent sunglasses. I’m in love. Great customer service as well.

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The Best Support Team I’ve ever seen.
The Best Support Team I’ve ever seen.
Thanks Lexxola!!

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Emily from customer service is FAB…
Emily from customer service is just brilliant. We needed to exchange our glasses for another style and she made the process so smooth and easy. I will definitely be purchasing again. Thank you :)

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Replacing Broken Sunglasses
I reached out to Lexxola's customer service team about a broken pair of sunglasses I purchased last year and I received incredibly kind and understanding customer service from Emily on their team. I explained how much I love Lexxola, and was devastated to not be able to repair my sunglasses independently. Emily promptly offered to replace them for me with a variety of color options. These glasses arrived in one day and I'm so happy with my new pair. Lexxola and Emily went above and beyond to satisfy this long time fan / supporter which is more than appreciated. Great glasses, design, and care for their customers! Support independent businesses like Lexxola!

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The team were beyond helpful in helping…
The team were beyond helpful in helping me with an exchange. Really efficient, positive and helpful - super easy to work with. Sometimes with b2c models its hard to speak to advisors but the Lexxola community were wonderful and reassuring.

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Amazing customer service & the coolest…
Amazing customer service & the coolest frames, have bought 3 pairs over the last few years and all have lasted so well. Thanks Lexxola x

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Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







