Lexxola Anmeldelser 

105
•
TrustScore 3.5 ud af 5

3,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I ordered two pairs of glasses from Lexxola from the EU. They were held up at customs, and it was clear from the start that they could not be delivered: the customs office and the trade supervis... Se mere

Bedømt til 5 ud af 5 stjerner

I purchased the Mini Jet from Lexxola over six months ago and absolutely loved using it while traveling. Not only is it adorable, but it's also incredibly practical for packing on trips. Unfortunately... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I received a pair of sunglasses as a Christmas gift, but unfortunately they broke after just a couple of wears. I reached out to customer service and was helped by Emily, who went above and beyond.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I had purchased two pairs of sunglasses and unfortunately one of them came scratched so I reached out to customer support & they gave me GREAT options to choose from. I really appreciate how they take... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Solbrillebutik

Skrevet af virksomheden

Eyewear built for city life. Shipping Worldwide.


Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

105 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,7

Alle anmeldelser

(105)

15 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

10/10 would buy again

Fast shipping, great quality, and even better customer service.

1. december 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Keven,

Thanks for your support, we appreciate it and hope you're enjoying your new glasses! Look forward to seeing you again soon :)

Olivia from the Lexxola Team x

Bedømt til 1 ud af 5 stjerner

Attention to all those who would like…

Attention to all those who would like to order on their site and have the products returned to Europe, in my case, France. The brand does not tell you that you will have a customs tax of €40 to pay to the delivery person upon receipt in my case, for a product at €100. Extremely disappointed.

25. november 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Paul,

Thanks for taking the time to leave us a review. We’re really sorry for any frustration caused by the customs fees. Orders to Europe may be subject to customs charges set by your local authority, which are outside of our control. We mention this on our FAQ page, but we’re sorry if you missed it or felt it wasn’t communicated clearly enough.

If there’s anything else we can help with, please let us know via customerservice@lexxola.com.

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Incredibly helpful quick and friendly…

Incredibly helpful quick and friendly customer service who made organising an exchange completely stress free.

15. november 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Laura,

Thanks so much for taking the time to leave us a review, we look forward to seeing you again soon :)

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Great customer service

Emily was so helpful with my return, this is one of the best customer service experiences I’ve had with an online business! The glasses were lovely and nice quality but didn’t suit me so I’ll be buying another pair and shopping here again in the future.

31. oktober 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Natalie,

Thanks for your lovely review, we really appreciate it. We're happy to hear Emily could help and hope to see you again soon!

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Lost my glasses and got the best help from them!

I loved the packaging and the glasses themselves, truly was so devastated when I lost them but I reached out to the company and they were able to help out and get me squared away in less than 24 hours!

31. oktober 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Gabriella,

Thanks for taking the time to leave us a review, we really appreciate your support and are happy to have reunited you with your glasses!

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Amazing

Amazing products and customer service experience to match. I had an issue with my order and Lexxola were extremely quick to resolve this, the products are also beautiful and well worth the money. Very pleased 😌

18. oktober 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Hnesp,

Thank you for taking the time to leave us a review. We're so happy to hear you're loving our glasses, and we hope to see you again soon!

Olivia from the Lexxola Team x

Bedømt til 1 ud af 5 stjerner

This brand is a scam

This brand is a scam. I ordered it after seeing it on Matilda Djerf's stories, the glasses were to small so I put in a request for a refund - they won't allow a refund of your money if you buy it on sale. This is against UK law, but they are somehow still in operation. I'm raising this to legal authorities, but want to warn people before buying

20. september 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Nur,

Thanks for taking the time to leave a review, we're really sorry to hear you've had a negative experience with Lexxola.

All items purchased from our Last Chance Sale are subject to refund in the form of store credit, gift card, or a product exchange. We apologise if this wasn’t communicated clearly enough. However, our team has been in touch with you to arrange a return for a refund, which will be processed shortly after we receive your return.

I apologise once again for any inconvenience caused. If you require any further support, please get back in touch with our customer care team, and we will be more than happy to assist you.

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Super honest and swift responsive to my…

Super honest and swift responsive to my questions. The product's superior quality matches the service and care exhibited by the company. They definitely get their customers!

18. september 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Stan,

Thanks for your lovely review, we hope you’re loving your Lexxolas and we look forward to seeing you again soon :)

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Excellent service

The customer service is second to none!!! I received a response to an issue within minutes and the problem was solved within a few days. I couldn't ask for a better experience and I must say this is the first time I've received such a quick resolution when I contact product suppliers. Very impressive

4. september 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Heidi,

Thank you for your support, we really appreciate you taking the time to leave us a review. We look forward to seeing you again soon!

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Customer service went above and beyond…

Customer service went above and beyond to solve my issue. Couldn’t be more happy with the service and the brand they’re so helpful and sweet!! Best customer service experience ever!!

29. august 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Charmaine,

Thank you so much for your kind review, we really appreciate it. We look forward to seeing you again soon :)

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Absolutely obsessed with the product &…

Absolutely obsessed with the product & customer support! I ordered a pair of glasses through Lexxola that didn't work out the first go around (my lenses were too thick for the frames). I was worried because I'm based in LA and feared that I wouldn't make the exchange window to get a new pair. Emily from the Community team was extremely helpful and guided me through the whole process. I finally got my new pair of frames and am completely obsessed. I feel sexy and confident in them (they're the Alba Carat's in Leopard). Overall, I'm the primarily happy that this exchange process was pleasant rather than a headache.

12. august 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Kristin,

Thank you so much for taking the time to share this lovely review. We are so happy to hear you love your Alba Carat's and that Emily could help with your exchange. We hope to see you again soon! :)

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Really amazing customer service

Really amazing customer service! Thank you to the Lexxola team for getting back so promptly and solving my issues.

30. juli 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Tina,

Thank you for your support, we really appreciate you taking the time to leave us a review. We look forward to seeing you again soon.

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

What a company!

Their customer service is incredible! The best of any company I've experienced, an all round great product, from the items they sell to the brand and company they are.

9. august 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Connor,

Thanks so much for your support, we really appreciate it. We look forward to seeing you again soon!

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Top, Quick and Best Service Ever!!!

We bought the jordy sunglasses for our daughter’s birthday. At first I am kind of unsure if it will look good on her. But when she wore them, looks chic and perfect on her. She is obsessed with it :)! Even if she is just wearing a simple outfit, it is still very stylish. Anyways, the shipping outside UK is definitely fast that we never had a problem at all. Speaking with Emily from the service team helped me all the way with all my questions, concerns and etc. Top quality and great customer service ever! Customers satisfaction is definitely Lexxola’s main priority. Thank you big time Lexxola and Emily :)! ‘Twas a great experience.

10. juli 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Desiree,

Thank you for taking the time to share this lovely review. We're so happy to hear that your daughter loves her Jordy's and that Emily could help. We're excited to see what pair she gets next!

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Excellent sunglasses

Excellent sunglasses. I’m in love. Great customer service as well.

16. juli 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Tiff,

Thank you for the lovely review, we're so glad to hear you're loving your glasses!

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Emily from customer service is FAB…

Emily from customer service is just brilliant. We needed to exchange our glasses for another style and she made the process so smooth and easy. I will definitely be purchasing again. Thank you :)

18. juli 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Daisy,

Thank you for your support, we really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon! 

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Replacing Broken Sunglasses

I reached out to Lexxola's customer service team about a broken pair of sunglasses I purchased last year and I received incredibly kind and understanding customer service from Emily on their team. I explained how much I love Lexxola, and was devastated to not be able to repair my sunglasses independently. Emily promptly offered to replace them for me with a variety of color options. These glasses arrived in one day and I'm so happy with my new pair. Lexxola and Emily went above and beyond to satisfy this long time fan / supporter which is more than appreciated. Great glasses, design, and care for their customers! Support independent businesses like Lexxola!

3. juli 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi MJ,

Thank you for taking the time to share this lovely review! We are so happy to hear Emily could help and that you’re enjoying your glasses. We hope to see you again soon!

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

The team were beyond helpful in helping…

The team were beyond helpful in helping me with an exchange. Really efficient, positive and helpful - super easy to work with. Sometimes with b2c models its hard to speak to advisors but the Lexxola community were wonderful and reassuring.

24. juni 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Emily,

Thanks for your lovely review, we really appreciate it. We hope you’re loving your Lexxolas and look forward to seeing you again soon :)

Olivia from the Lexxola Team x

Bedømt til 5 ud af 5 stjerner

Amazing customer service & the coolest…

Amazing customer service & the coolest frames, have bought 3 pairs over the last few years and all have lasted so well. Thanks Lexxola x

14. juni 2024
Uopfordret anmeldelse
Lexxola-logo

Besvarelse fra Lexxola

Hi Alexandra,

Thanks for your lovely feedback, we're so happy to hear you're loving your Lexxolas, and we're excited to see what pair you'll get next!

Olivia from Lexxola Team x

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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