Disappointing experience
Disappointing experience – First and last time ordering from SWT Active
I am a customer from Sweden, and this was my first time ordering from SWT Active. The workout clothes looked beautiful in the pictures, so I decided to order a package with several different items to try them on. Unfortunately, the sizes were too small, so I placed a second order to try different sizes and compare two similar tops before deciding what to keep.
When I wanted to return my items, I discovered that I only had 10 days to be eligible for a refund, even though the return period is 30 days. I find this policy extremely unreasonable and misleading. What makes it even worse is that the return portal displayed a completely different date, giving me the impression that I still had time to return my items for a refund. The information was confusing, and I had no reason to believe that the refund deadline had already passed.
On top of that, SWT Active’s clothes are far from cheap. The prices are already high, and when you add potential shipping costs and customs fees for customers in Sweden, the total cost becomes even more expensive. At that price point, I expect good quality, transparent policies and, above all, decent customer service. Instead, this experience has made me question why I ordered from them in the first place. Nothing went as expected, and the poor customer service only made an already frustrating situation even worse. It genuinely feels like one disappointment after another.
I contacted customer support multiple times, but the response time was terrible. After repeatedly trying to get help, I was simply told that nothing could be done and that they would not make an exception. I find this incredibly disappointing, especially considering that I was a first-time customer who was simply trying to return items that did not fit. There was no real effort to help resolve the situation or provide a reasonable solution.
I regularly shop from Exercere, and my experience with them has been significantly better. In my opinion, their clothing, quality and customer service are much better. After this experience, I would much rather spend my money on a company that values its customers and provides a better overall experience.
The way SWT Active has handled this situation has left me feeling misled, disappointed and unfairly treated. Expensive products combined with confusing refund policies and unhelpful customer service are simply not worth it.
This was my first and last order from SWT Active. I will not be ordering from them again, and I will be taking my business elsewhere. I would strongly advise other customers, especially those ordering internationally, to carefully check the refund policy, shipping costs and potential customs fees before placing an order.