LE CHÂTEAU 

Just don t, i took off the price and leather went off with it

I bought a dress online for Christmas party on Nov 14. I didn’t get the package until I back from vacation two weeks later. I tried the dress but is too small for me. I brought it to store to exchange, the store manger said you need to provide me a shipment notice from online store. I started searching my emails and realized LeChateau didn’t send me any emails. So I login to my online account and showed them my online order. They refused any exchange and return. The dress is brad new with tags on. They said this is their policy... I asked them “ You prefer to lose a customer rather than just simply exchange the dress to your customer. This is such excellent business skill!!!” I don’t know how do they run the business by this stupid managers..

So, this dress is garbage to me. I will not buy from them again, I will also tell all of my friends and coworkers about my experience with Le Chateau. Good job in business 🙃

I was in fitting room. asked help for a different size, waiting, waiting, waiting. The staff didn't come back. I put on my clothes and came out of the fitting room. she was carrying 2 boxes. I said" I think you forgot me there." she said no there were no medium size you wanted. I found 2 medium. the person who looked older said we are very busy. I said if she had said sorry I forgot you was completely OK. but the person didn't want to accept that she should apologize at least. Just" we are very busy."

I shop online a lot. I have several favorite stores that give awesome customer service. This is my first time trying Le Chateau for online shopping. I ordered 3 pairs of shoes and and an evening bag. Two pairs of shoes looked like they'd been kicked around on the floor. They were scuffed and used looking! If I wanted second hand shoes, I'd go to a thrift store!! I tried to return to store but they would only accept one pair - the other shoes were from their "Outlet" and have to be mailed back at my cost. Silly me, not noticing I was shopping at two different websites... like they make that clear. The clerk refused to acknowledge the poor condition of the shoes. My worst online shopping experience - might shop in store again, but NEVER online.

Stopped in on the weekend to find something for my son to wear for his high school grad pics. Not easy to please a teenager but Zabby managed to do it. She was pleasant and attentive and definitely knew what she was talking about. Matthew is going to look fantastic and I have Zabby to thank for it.

Purchased a bracelet for $40. First time I’m wearing it the elastic snaps and it falls apart. They will not let me return it. I tried to return it at the store and several emails with customer service. The receipt says all jewelry is final sale, but the receipt also says accessories can be exchanged or a store credit given. They have yet to explain why their receipt contains contradictory info. Very disappointed and will not be shopping there again. Also was directed to their return policy online which is laughable - it’s not like when I’m shopping in a store I go online and google a return policy before purchase - or ask for a copy of the receipt so I can read the back before I purchase either. Very bad customer service.

very very very disappointed with the shoes. I ordered 2 pair of shoes both of them looks used and the color is off from the sides looks like they are used few times I ordered them to give my friends as a gift. Now I can't spend extra 10 dollars to send them back online but I just wasted my money and time on le chateau. Never buy again from this store.

Very disappointed. Ordered from Le Chateau for the first time the other day and as I went to finalize my payment it said there was an error and to go back and retry. As I went back and added all of my information again everything was fine, only to see they charged me twice and sent me two pair of shoes. The worst thing about this is Le Chateau does not accept refunds in store on sale items so now after spending 20 minutes in the phone with their help desk I have to spend an additional $10 on shipping to send them back. Something that was not even my fault. Will never be shopping here again.

Le Chateau has great styles but the poorest quality I've seen, I try so many times to buy something hoping it won't fall apart and sure enough 100% of the time it does. Literally 100% of the time I waste my money there, the last skirt I loved it so I kept it but I'll get my seamstress to fix it and suck it up and never, ever go there again.

I went this morning to Le Chateau Entrepot located on the autoroute 440 in Laval to buy a pair of high heels on sale. I had on hand a copy of the advertising of the sale. But the store did not want to respect the price advertize. Well, they lost a good customer because I use to buy often there, but its finish I won’t return to that store.

I ordered a dress online and paid for express shipping. Once the dress was delivered I noticed significant pilling throughout the material. I followed the instructions requested by the call centre agent and emailed photos of the poor quality. 3 days later i was sent a return slip, refund would be provided on the dress only ( not including the express shipping) once i shipped the item back. There was no offer for a replacement. When i called the phone center back to advise i wasnt happy with the resolution i was advised i should be grateful i was provided the paid return shipment and that a refund would be offered.

look over the dress’s carefully! some are completely ruined and shouldn”t even be on the floor only noticed one pull so i bought the dress tired it on when i got home and there were extra pulls all over the back of it that the manager at south gate didnt point out! very disappointed was treated with pour customer service and when i called them to try to resolve this problem they told me it was my problem la chateau it that worst place in edmonton to buy a dress

The shoe qualities are so bad, it hasn't even been a month and my shoes already broke. Ugh learned a lesson, never coming back 😒

I'm just adding to my previous review as I'm very disappointed with la chateau. Whats the point in having the option to buy online if all the sizes are inconsistent and odd not only compared to their own clothes and shoes but other companies and you cant even return in store or by mail without paying return shipping!!! Even if you know your size for la chateau shirts for example you cant order that size universally for all their shirts you need to try on. HOWEVER you cant try on by ordering and then returning with tags if it doesnt fit to your nearest store...if you bought online you have to return by mail. But be careful because you only have 15 days and you have to pay for shipping....cost me $25 to return from vancouver to quebec plus I got insurance on it...and my order was $109...curious if they will refund the entire amount or take off the shipping and I will get refunded less than $109...leaving me short more than the $25 I paid to return ship. Total bs. If you are sure of your size with la chateau you might still want to be careful in case its defective or you dont like it because if its final sale or clearance item they will not accept it back by mail or in store. If you shop in store you only have 15 days to return as well and I believe alot of items you only get store credit not your money back. I wont support this store ever again it's a RIP OFF. Also their clothes are touted as made in canada but they are made in 3rd world countries like everywhere else and had their tags or a final touch added once shipped to a canadian factory..."made in canada".

Ordered a dress online and it didn't fit. Tried to return it to the store, but was told I couldn't because it was a sale item, that I would have to ship it back. Total BS! When I get home I call the company to ship it back and find that I have to pay for shipping costs to return the dress, on top of the $5 on line shipping fee for having it delivered in the first place. Poor customer service IMO! You just lost a customer.

When my ordered arrived with the incorrect item, customer service made it right. The correct item was promptly shipped at no additional charge to me and prepaid shipping label sent to me to return the incorrect item. I was impressed by the trust they gave in their customer to ship a second item at no charge. Merci! Thank you!

Le Chateau's customer service rep Roberta kindly fixed my bridesmaid dress issue. She was very professional and understanding.
Thanks Roberta

Tried a bridesmaid dress in store, ordered my size to ship to my house. I thought all was fine until the wedding day, I saw that my dress was defective when compared to the other bridesmaids. My straps were sewed on backwards. I had no choice but to wear the dress and Le Chateau refuses to refund me for the DEFECTIVE product they sent to my house because I already wore it.

If anyone who works for the company reads this PLEASE RESPOND TO MY EMAILS or I will continue to spread the story of my major inconvenience and the neglegence that has followed.

Extremely disappointed, especially now that its wedding season and I won't be shopping here, unless something is done to rectify it.

BEWARE! Purchased shoes on promotion at Vaughan Mills location, asked cashier 529010 of the return policy. She said return within 15 days for a refund. Didn’t mention that exchange or store credit only on promotional items. So when I returned the item after 6 days, Cashier 55008 at VM was very rude in dealing with me, non-apologetic & even told me that I should know their return policy. She was so inconsiderate. It was a very disappointing experience.

I got a cardigan from Le chateau and after the first wash (obviously cold wash!!) it shrank!!!!! Its height and sleeves are short for me now!! Such a disappointment from Le chateau!!!!!!!