LE CHÂTEAU 

Well for ch 48$ with a gift card , I bought a little blue purse. Looked good in picture ( still wondered why is 48$+) but it isn’t even leather and very very very cheap looking. For another 40$ I could’ve bought a Guess hand bag etc etc. Luckily for Le Chateau I had a gift card to burn. Super unhappy with the product. The gold plate on it came scratched.! And it feels like the strap will break any moment. Not impressed. But they will never do anything to fix the issue or care about resolving the issue. Just warning the rest of the consumers! Save your money and buy name brand, which Le chateau is not,!

Never ordering from them again- did not get package and nor did i get my money

I was looking for a dress in a specific color and they had what i was looking for at the kingsway mall location in Edmonton i decided to wait and get it the next day when i had a little more $ and time.The dress was priced at 69.99 went back the next day the guy working rang the dress though and told me it's 236.00! I said no the price on the tag said 69.99.his response was oh the dress isn't on sale now.There were two staff on a guy and a dark skinned girl and they were both very rude and honestly shouldn't be working with people.My mother phone the store asking if their dresses were still on sale and the same guy working answered the phone stumbling on his words and said oh i think the manager is changing the prices on the dresses now.I will never ever shop at le chateau in the future nor will my family after this experience. the staff are dishonest and probably change the prices quite often.I don't believe for a minute the dress was on sale at 69.99 the day before and the next day back to 236.00!

I was a first time buyer at Le chateau online. I read the bad reviews from numerous sites but decided to give them a chance anyways. I bought a jacket and was sent an entirely different jacket. The return process was easy but the jacket I wanted sold out and I wanted to do an exchange so I was left with a jacket in a size I did not want. Weeks later it became available in the size I wanted only to receive the jacket with a rip at the bottom of the jacket and some small tears in other places. I decided I would sew up the areas and keep the jacket as it is a nice jacket but poor quality and overpriced. I wonder if the people in shipping do not check items before shipping to customers. I will definitely NOT be buying from them again. I will opt for H&M, Zara, Boohoo etc. for buying clothes.

I would have given no stars the worst store I ever went to the manager was racist the customer service was terrible the girl helping me was rude and had the worst attitude and the worst quality as soon as I walked into there store they kept looking at me like I was going to steal something I ended up buying an exspensive dress that I wanted to return because of the terrible quality and I wasn't able to return it they were so unwelcoming and rude the worst store I 1000000% advise u to not get anything from there especially the store in the St vital mall Winnipeg terrible

As someone who has shopped there several times, my experiences have been both positive and negative. I once bought a shirt and when to return it within the allotted timeframe and the Associated tried to tell me that since it was on sale now I could only get back how much they were currently selling it for. I disputed saying that I'd paid full price and I was still within my rights to return it for a full credit - she performed the return; I was unimpressed but satisfied. Over the years I've had similar experiences and have yet to meet a pleasant Associate.
Yesterday I went to look for an outfit for a wedding I'm attending. I wasn't sure exactly what I wanted so I bought a few different things including a dress, two pairs of heels, a shirt, and a couple pairs of pants. The total of my spree was $405. As I was trying on the shoes (both pairs being on sale) I very explicitly asked the sales associate if sale items were final sale. There were a few things I was iffy about and wanted a second opinion on. She told me that they were available for return for store credit. So I continued to shop and figure out which shoes would be best. As I was contemplating, I said to her again, "well if I don't like one of them I can get store credit", to which she replied "yes, absolutely". Well today I go back to return the shirt, one pair of pants and one pair of heels and the man working today tells me that all sale items are final and I can't get store credit. I explain to him that I very clearly asked that prior to purchasing and he said "well I don't believe that she would have said that, and she even circled it on the receipt".
So now you're implying I'm lying and that I can't get store credit. It blows my mind. I wasn't asking for my money back; the company still gets to keep it even if they were to issue store credit. But now they've lost a customer entirely. I won't go back and shop there again after I was mislead and then implied a liar.
Shame on me for not reading their return policy and just trusting the Associate but I also feel like I should be able to trust someone to know the policy and not mislead me.
I've seen a lot of these stores shut down in my city and I hope they continue to do so.

Bought 2 ties, a dress shirt, and a cardigan. Quality of every item was much lower than it appeared in the pictures, especially the shirt. The material feels cheap and the sizing is truly awful. They even have a size guide which says that my small, tailored fit shirt would have a 15-15.5" collar, and the shirt I received was a 15.5-16" collar. Waist fit was okay but sleeves are too long for a small as well, and have enough material to fit a bodybuilder. I'm a slim guy (5'9", 135lb) but if a small is really big on me, you've got to rethink your sizes. It was on clearance (final sale) but I called anyway since the collar size was not as advertised, and was told that I could only get a refund if I sent pictures proving the size was wrong. I didn't bother as they said I couldn't return it to a retail location and I don't care enough to ship it back.

The cardigan was disappointing as well. Fabric is not soft and it appears to have a blotch behind the right armpit as if something was spilled on it during the dyeing process. Sizing runs large again, and the stitching down the sides of the torso and down the inner arms has been done in a way which makes the garment appear to be inside out. This "fashion choice" is not made apparent in the online pictures. That being said, I got it for $10 after clearance and discounts so it is what it is.

One of the ties came with creases and lumps. Neither tie is great quality but I'm no expert. I'll wear them but wouldn't order from here again.

Le Chateau has got nice retail stores and I own a decent cardigan of theirs, but sizing runs large and online is really not the way to go for sizing, quality, and return policy. I had been ordering a lot from Tip Top in the previous couple weeks and had much better experiences in all three categories.

I should have checked the customer reviews first. Now I'm experiencing the bad customer service and pathetic online return policy. This would be my first and last. Never again on this store!!!!! If I can give a negative rating I would.

Lechateau has worst return policies. First of all, you cannot return their online purchases in stores. In case you have to return them, these have to be shipped back to their Quebec Warehouse. Which costs you to pay $8 for returns.

Secondly, you will have to keep calling them several times for getting the refund on your returns. And this is not the 1st instance, they have done this but almost 2nd or 3rd time. This time I returned the products 3-4 weeks back. When I did not get the refund in 2 weeks I called them but the agent processed the refund for only 1 product instead of 2. I called them again last week and they asked me to wait for 2-3 days. I called them today again and the customer service agent said that the previous agent should have sent an email to the warehouse but they didn't and all that he can do is send an email to them. By this time I was really upset and requested a call back once the refund is processed but the agent is like, he can only send an email.

I seroiusly don't understand how can the refund be processed for only one product when both the products were shipped in same packet. They need to groom their agents to handle the escalations and most importantly reengineer warehouse and shipping operations as they either miss to send the product or give you a refund.

Never again will I purchase from Le Chateau! Their service sucks, very unprofessional. This experience makes me so upset.

I'd give them 0 stars, if I could!!!
So I had bought a really nice jacket from there last year, and I had put it away for the season. I went to take it out and wear it, only to discover that it was all ripped!!! I have the tag still on it, but have no clue when I bought it!!!!??? It's an $80 jacket, but I got it on sale for $30. I didn't realize that you couldn't return or exchange something if it still had the tag on it! (Like 90% of places!) This is BEYOND frustrating, and makes me not want to ever shop there again! Not just because they can't exchange something, but because of the EXTREMELY poor quality of an expensive jacket!!!! (If an $80 jacket is so poorly made, then the quality of their other clothes is probably worse!!!)

Omg beyond terrible customer service, I do not recommend anyone even attempting to shop online! I’ve had an issue placing multiple online orders, I contacted customer service and was told that I will hear from a from the technical team in 2 weeks? They don’t seem to care about retaining customers! Poor management!

I ordered online and got a damaged item.
I was gonna give it as a present. I emailed but didn't get a reply!

If I could give a zero I would. No customer service at the Edmonton outlet store and their shoes suck. Despite the low prices they suck.

Had a Terrible experience at Le chateau Halifax shopping center on boxing day. We were treated so bad by the manager and one of the staff with pink hair. They treated us like we went to break the store, not purchase their stuff. We were looking at some clothes on the sale rack and the blazer that I was going to buy had a ripe and I asked her for 10% off in a nice way. Her response was, it looks like you and your friend want everything for free and no!! you're not getting it!! The lady with pink hair also raised her voice to my sister, saying if the dress has a damage just leave it in a very rude way!! I will never go back there when I know those two are going to be there. So unprofessional, they should be ashamed of themselves...I'm surprised they have a job!!

I bought a belt as a Christmas stocking stuffer and asked the clerk BEFORE I bought it if the belt could be returned or exchanged as I believed I had the right size. 3 days later I found out it was too small. I tried to return the belt and the clerk said there is no returns on accessories. I told her that I had inquired BEFORE purchasing, The price tag and black hanger were still attached to the belt, clearly never worn, but she said no to returns. I asked to see their policy on this. She said it is on your receipt. Great, I had inquired BEFORE the purchase, and the receipt contradicts what I was told. Oh, she also pointed to their little sign that explains the policy. I am not happy and will try anywhere and everywhere but at Le Chateau.

I’m trying to return my items and there are no actual people to talk to. I’ve been on hold for 2 days and get hold of an actual human being.
Their customer representatives are difficult to get hold of. Once I did, she was great.
Needs better customer service standards

Do not order online. If you purchase an outlet item they will not take it back at their stores. They do not provide a return sticker so you have to pay to ship them back. I tried to obtain a return sticker thru the email that had been sent when I ordered the items. Unfortunately, it would not acknowledge my order number, so I could not obtain a return sticker. I contacted the head office thru an email explaining my situation and it stated that I would be contacted withing 2 business days. When I did not hear back I went to the post office and sent the items back. I am hoping they will reimburse me, but I will not order online again.

very good customer service at southcentre lechateau Calgary

Dont buy online. I wanted to support a company with Canadian roots. They sent me the wrong size and now I have to pay shipping to return it. Is this 1999?

Also, You can't return online items instore in they were on sale.
Done with them. No wonder Zara and H&M are hurting le chateau