Jacamo Anmeldelser 

I placed an order, there was an item missing from the parcel with a note to say parcel to follow for the missing item. I waited the required amount of time for the missing item to arrive, logged on to my account only to see they've cancelled the item without any communication whatsoever but have still taken the money from my bank account. I emailed them, they recommended chat support for urgent queries. I did this, waited half an hour to be first in the queue, waited as first in the queue for forty minutes, then their chat support closed without ever getting to chat with anyone. I had problems when I placed an order a year ago but just thought it was a one off. I hadn't placed another order until this one and having problems again. Honestly don't waste your time, they're a nightmare to deal with, contradictory and unreliable, basically the most abysmal customer service I've ever encountered in my 56 years on this planet.

Very very poor customer service. I paid extra £6 for next day delivery and it didn’t come the next day. When contacting them they wouldn’t even refund me the delivery cost they just said they’ll give me 5% off next order. Then when I ordered some more stuff again for next day delivery again it didn’t come the next day. What a waste of £12! And they won’t even refund that delivery cost when they failed to deliver next day. Won’t be shopping from them ever again!

despite seeing most peoples negative reviews i actually ordered something from here a pokemon ETB i had no issues if anything it came way quicker than i thought had no issues with them at all. Will be ordering from them again sometime

5/5

Trying to return. No qr sent and no way of finding a customer service number or chat.

paid for next day delivery a suit for a funeral, should have arrived on Weds but got an email from evri to say sorry but wouldnt be delivered but come by 9pm next working day nit now saturday and it is still not here and no further communication at all. Customer service offered 25% off next order…i just want to receive this order!!

My first order T00HGA0581859593 was due to be delivered 2 days ago. The Evri App stopped sending messages then too. I asked Jacamo what's happening and received an AI message saying contact Evri. I contacted Evri who said they would call back. That was 8 hours ago and still no call or emails. The App still shows an exclamation mark in the delivery slot, what does that mean??!

Its now Monday and I received this from Evri:Update
251128-013000
Dear Michael,
I've checked on your parcel this morning and I can see that this is now on its way back to the shipper. This could be for several reasons such as missing address details, the courier has made several attempts to deliver, or the parcel has become damaged in transit. At this point we would be unable to rearrange the delivery.
This can take up to 7 days to return, the shipper will let you know once they have received it to discuss the next steps
I trust this resolves your enquiry
Kind regards,
Claire"

I still have received NOTHING from Jacamo !!

Its now Wednesday and Evri Update is:Update

251128-013000

Hi Michael,

Thank you for your reply regarding parcel reference t00hga0581859593.

I'm sorry to hear your parcel still hasn't been located and I have escalated this with the courier's manager to be investigated and to ensure this doesn't happen again. We will try to retrieve the parcel however at this stage it is likely the parcel is unfortunately lost.

I'm sorry that this has happened, we will liaise with the sender to inform them of this outcome. I would recommend you also contact them as it is within their gift to discuss next steps and consider the options available to you.

Once again, I'm sorry for the inconvenience regarding your parcel delivery.

Kind regards,
Evri Customer Services

I still have not received ANY MESSAGES from Jacamo !!

paid for named day delivery, the day after it was supposed to be delivered it is still in the Jacamo warehouse. Chatbot & customer service agents mostly useless, dis-appear halfway through the chat.

PLEASE PLEASE PLEASE …. STOP using Evri for your deliveries . I am going on holiday tomorrow and I ordered clothes to take with me . I was on next day delivery and they have NOT arrived today.
This is NOT the first time this has happened it has been several times in the past.
They are useless …. STOP USING THEM.

I returned an order but am still being chased for the money on the item. So i called Customer services after having no luck with the customer portal.

Customer services are now located offshore.
Initially i struggled to be understood or understand what i was being asked. I escalated to a person that was also struggling. The person spoke broken English, could not understand me or what i was asking.

I called the UK head office, who transferred me back to the offshore company.

There is no-one in the UK who will take accountability for their offshore partners. Such a shame. Great UK company but not interest in how their customers are being treated

Went to purchase some trainers in the (supposed) black Friday sale whilst at work. When I went back a few hours later they'd put the price up!!

Complained to customer services providing screenshots who said thus can happen and they couldn't do anything!

Really poor customer service and a misleading deceptive company.

Almost impossible to return something. Need your order number to use the "returns portal" they dont bother to give you your order number on the invoice. Communication with the firm is almost impossible to find out your order number. wont order from them again

Easy to set up and make payments

Absolutely dreadful - got sent a pair of shoes that I didn't order and, being an honest person, tried to return them.

After multiple problems with Evri not collecting the item when they said they would, I spent over 45 mins (and nearly £10 on my phone bill) trying to sort it out.

No apologies from staff and no good will gesture for all the time, money and hassle it has caused me.

Edit - a reply from Jacamo asking me for personal details after I already gave them the order number - I'm not going to post confidential information on a public review so how do I contact you?!

Had to do it 3 times for it to work not sure if there is an issue with website site

What a nasty horrible company. I wanted to place an order. Whilst a 25% offer was in place But it said I needed 2fa log in, and that it had “emailed a code” I never got anything. The app kept crashing an then locking so I couldn’t log in or out. I tried the website and it just kept saying it’s sending codes that only last 15 min,

I phoned customer services. Who were extremely unhelpful. Told me I was BLOCKED as a customer because it’s been too long since I last ordered. Which is a Ridiculous policy for a shop to have.
I asked to speak to a manager where I was initially refused. Then told the manager is too busy dealing with LOADS OF COMPLAINTS. And that they would phone me back, 4 days later and NOTHING, so I called back demanding a manager. And a man who was so rude with a very very strong accent I was struggling to understand. Kept telling me it’s policy and it’s TOUGH . He would open me a new account. 35 min on the call account setup. 2fa log in.. but still the apps not letting me log out to log in. Then I mentioned the 25% offer. (Now expired) If they hadn’t blocked me. I would have got that offer. He said “TOUGH LUCK” I argued. And he said the only way he would honor it. Is if I gave him personally all my bank/card details. And he would personally order it for me. I explained that in 2025 there is no way on earth I’m giving him over the phone my personal card details so he said “bye then” And now Not only have I been REFUSED a publicly offered discount. Refused to buy from a shop the items we wanted are now out of stock, so I’ve been completely and unfairly treated in fact. I’m confident this is massively against consumer rights. Nasty nasty company. Nasty staff, no empathy no customer service. No consumer rights. So I’m left Can’t log in can’t buy can’t have the offer @trading standards @citizens advice should seriously investigate this company

Excellent always happy to help

Because it is so easy to make a payment online

I've made 2 orders in the last 2 months that both have had major issues.

I cannot fault the website, the products are good, they come in a great range of sizes and there's always good promotions going on.

HOWEVER, the fact the Jacamo insist on using Evri as a courier makes me not want to use them. I've had nothing but issues beacuse of this.

There were several orders I made this year that were cancelled with not notification or warning because the Jacamo packing team couldn't find the address to send it to. Despite it being my place of work and the address being correct.

Becuase of this I started getting packages delivered to post offices or Evri drops local to my work instead. Which worked the first few times then discovered they delivered to my local post office which is on my way home. I've had pacakges delivered there without issue but these 2 have been a nightmare.

First of all it was delivered and then they said there was an issue. I went to the post office to speak to them and they had the package but wouldn't give it to me as it was to be returned to Evri. It was then delivered and taken back 3 more times and then disappeared. I got a refund at first then Jacamo charged me again as it was delivered but when I went to pick it up it had been collected by Evri again. The package seemed to get lost in the end which is annoying as I saw it at the post office with my own eyes. The whole thing dragged out for about 4 weeks.

I ended up having to reorder the items and luckily managing to get them delivered next day at my expense.

The same things has now happened again with this order. It was out for delivery and now there have been no updates for 2 days. The Evri Bot is absolutely no help as all it does is tell you the status and that just says its going to be delivered today (2 days ago). No one from Evri contacts you about these issues. When you contact Jacamo they tell you to check your tracking or wait 5 days as this is when it is "out of window" and becomes an issue. I'd definitely say there is an issue if there is no update in 48 hours.

I just wish they would use Royal Mail or someone else other than Evri for their deliveries.

Update 27/11/25 Evri have confirmed the package is lost and I had to reorder the items again. One of the items came in a separate package which also went missing but when I went to pick up the first package they had both there and I was able to pick up both packages. The other one is still missing but I got a full refund.

Scam company avoid... money laundering going on..will call watchdog