I was pre-approved this afternoon, then approved after that. I then proceeded to make an order with £500 credit. At 6.30 tonight I received an email saying I'd been turned down due to something on my... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
A lot of negative reviews on here, so I thought it only fair to give a positive review having had a relatively seamless experience. Products good, delivery process via Evri worked as expected so all... Se mere
Originally received a letter, thanking me for opening my account. This was incorrect as i NEVER DID apply for an account. So, i emailed them to tell them & to close the account. No more response. Toda... Se mere
Jacamo has an easy to use website and app. Buying from them is easy, returning items could do with some improvement but what really lets them down is there customer service. Jacamo like so man... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Jacamo is the easy, hassle-free way to shop for menswear. We've got everything the modern man needs, and it's all in small to 5XL.
Kontaktoplysninger
Storbritannien
- www.jacamo.co.uk
2,6
Under middel
6 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 44 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Shocking response service I have emails…
Shocking response service I have emails five times in two weeks about my order which was ordered four weeks ago.
Thanks for the reply, are you going to give an email address? I am not putting all that personal information on here, the fact you have asked for it here is alarming.
13. december 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi. David
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with your order. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
This is the worst company I have had…
This is the worst company I have had the misfortune to deal with.
It is 18 days since I placed my order and paid.
I have not received my order and they don't reply to my emails. I've been chasing them regularly for over a week.
Appalling service. Be warned and avoid
Update- it's now 21 days since I placed my order. The courier has confirmed they lost my stuff but Jacamo have yet to refund me.
There is zero customer service with Jacamo. The courier had the decency to apologise - but my transaction was not with them.
Jacamo are a disgrace
Edit - 23 days now and no refund from Jacamo. I sent Abigail my details within an hour of her request below but have heard nothing since. Shocking
Edit - on day 24 I got a refund. Credit where it is due and all that. So if something goes wrong you might get your money back after 3 to 4 weeks, but it's not known whether contacting them has any impact on that. If that sounds ok to you go for it. As for me, I will not be ordering again
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Jo,
I sincerely apologise for the delay in receiving your order and the lack of response to your emails.
This is not the service standard we strive to provide.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Liars
Liars!
Cancelled my order saying it was a bank issue, lies.
The item is out of stock. Really great for xmas, thanks.
40 odd people in queue to complain via online chat says it all. They took no responsibility and gave no explanation and then started talking about credit checks to deflect (direct debit payment, I've made loads over black Friday, no issue, now it's my fault and nothing to do with being out of stock).
Will be first and last experience, their inability to take responsibility is pretty embarrassing.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Dan,
I apologise for the frustration and disappointment caused by the cancellation of your order.
I understand the inconvenience this situation has caused, especially during the holiday season.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Shop elewhere!
I ordered a Jacket on the Jacamo website; their partner / supplier, JD Williams, sent me the wrong item. I returned the item to JD Williams, and they confirmed receipt of the item on November 17th. I have been chasing my refund from Jacamo for weeks now, and I have yet to receive it. I have provided the evidence supplied by JD Williams that they have received the goods I returned, and Jacamo is claiming they haven't been returned. Absolutely awful service - not worth the hassle, shop elsewhere if you can.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi James,
I apologise for the inconvenience you've faced in obtaining your refund.
This is certainly not the level of service we aim to provide, and I understand how frustrating this situation must be.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Jacamo Team :)
1st time purchase
1st time ordering with this company and I was very anxious due to all the negative reviews . Evri were slow to deliver but arrived in perfect order. Will definitely buy again.
9. december 2025
Uopfordret anmeldelse
Rubbish
Rubbish I will never be buying of you again .
You state what customer has brought off you.
Just send a nasty text .
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Anne,
Thank you for sharing your feedback and bringing this issue to our attention.
I apologise for any distress or inconvenience caused by the communication you received.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Jacamo Team :)
DO NOT order from this company
Order was claimed to have been delivered by Evri who just left it on the street and took a photo!!! Jacamo refuse to enter into any conversation other than auto generated responses. Evri are beyond useless and do not want to know either. Don't waste your money on this company, they should be shut down for stealing peoples money.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Greg,
Thank you for bringing this serious matter to our attention.
I apologise for the distress and inconvenience caused by this situation.
It's entirely unacceptable for your order to be left unsecured, and I understand your frustration with the responses you've received.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Placed an order on the 30th of…
Placed an order on the 30th of November. Received no tracking information - nothing. Spoke to jacamo numerous times who keep fobbing me saying ‘some suppliers don’t give tracking information’. I just want to know where my order is and if it’s even coming. Otherwise I want a refund.
30. november 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi. Danielle
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with your order. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Complete rip off
Complete rip off, my item wasn’t delivered by Evri who have said they returned to the supplier, complained twice and asked for my monies back yet they still keep sending emails saying “We hope your order is to your satisfaction”. This company is now a con, do not be fooled.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi. Pete
Thank you for the feedback.
I understand the frustration concerning the non-delivery of your item by Evri and the subsequent communication errors regarding your order status. This is clearly not the experience we wish for our customers, and I regret any inconvenience this may have caused.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Absolutely appalling experience
Absolutely appalling experience, ordered a sweatshirt on the website , they delivered a jumper (not the correct item ) , tried again and yet again they delivered the wrong item . Ok tried to call them, 1 hour still not getting through, a online chat is a absolute Joke. so last resort I will email them . Two emails now and not one reply , I tried to do a return but due to returning the 1st wrongly sent item the system will not let me send the 2nd wrongly sent out item .. I STRONGLY ADVICE YOU TO THINK BEFORE YOU ORDER, The worst online shopping experience ever.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi. Robert
Thank you for the feedback.
I understand your frustration with receiving the incorrect item on two separate occasions. It's disheartening to hear about the difficulties you've faced in trying to contact us and resolve the situation. This is not the level of service we endeavour to provide, and I am deeply sorry for the issues you've encountered.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
My parcel should of been delivered…
My parcel should of been delivered weeks ago by Evri it never arrived Evri said go to jacamo and tell them your parcel is lost Jacamo has no customer service at all it’s now saying the parcel was delivered and they will take my money Evri has not delivered this parcel they marked it delivered at 11.28pm just recently and no parcel or person showed up on my security camera the service between Evri and Jacamo is appalling they need to be closed down
I can see Jacamo has replied but I’m not putting sensitive information on this platform that’s just not acceptable to think in this climate that it’s something you would ask me for
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi.
Thank you for the feedback.
I understand your concerns regarding the delivery from Evri and the subsequent challenge in reaching out to us. It is unacceptable that you have not received your parcel and yet it has been marked as delivered. We take these matters seriously and are here to assist you in resolving this situation.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Worst customer service ever
They’ve got to be the worst company for customer service I’ve ever had to deal with sent 5 emails to try and sort out an issue when trying to use a promo code. In the end I gave up & told them I’d buy elsewhere. Just couldn’t get a straight answer or one that made sense. Won’t be using their site again.
8. november 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi. Lynne
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with our customer services team. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Relentlessly bad service
After Jacamo failed to deliver my paid “next day delivery” order and wasted an entire day of my time, their customer service was dismissive, unhelpful, and incapable of providing even a basic apology. I was told that next-day delivery “isn’t guaranteed,” despite happily charging me for it.
But the final insult came later: Jacamo’s idea of an apology was a 25% voucher for a future order, packed with terms, conditions, and exclusions. In other words — not compensation, not accountability, but a sales promotion disguised as an apology.
No refund of the delivery fee (beyond a token £1), no recognition of the wasted day, no ownership of their poor service — just a cynical attempt to generate another sale from an unhappy customer.
This company does not value customers, does not honour paid services, and does not take responsibility when things go wrong. Easily one of the worst online retail experiences I’ve ever had.
Avoid. Avoid. Avoid.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi. Steven
Thank you for the feedback.
I have contacted you and asked for further information. Once you have responded with this we will be able to assist you further.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team
They use Evri!
They use Evri!
I ordered from Jacamo on 28th November, Evri had my parcel on Sunday.
The parcel had not arrived by Thursday 4th December, so I contacted support.
I requested that a complaint was registered as Evri have been ridiculous for months now and something needs doing.
After a few hours I received a response which was a template "Here are some things to help and please allow 5 working days".
So Jacamo didn't even bother to read my complaint/request, and then just insulted me by sending a generic junk email.
The package was eventually delivered on Friday the 5th, which is pathetic for a "Next Day Delivery".
To rub salt in the wound, I paid for the delivery.
I don't often order from Jacamo (maybe 2-3 times per year) but I am now considering other alternatives until they get rid of Evri and until they are able to read and acknowledge customer complaints.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi. Dan
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with the delivery service. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Shocking customer service
Shocking customer service, delivered to wrong address. Along with Evri they make your life hell trying to find it. Stuck waiting in chat for over an hour number 1 in que. Then you get someone and they take 5 mins to send a reply. Wont order again.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi. Daniel
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with your order and our customer service. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Terrible experience 1st time buying and…
Terrible experience 1st time buying and definitely the last. Purchased pair shoes and requested delivery to local post office. They use Evri unfortunately for the delivery. Tracking showed they were unable to deliver it one day. The tracking was never updated and for some reason order page showed they had been delivered. Went to post office to check and they had not been delivered. I was told I would also need qr code from evri to say they had arrived.
Waited week and nothing messaged jacamo and told to wait another few days.
No update so messaged for one. Received an enail to say it appears to be all sorted for some reason even though no change to evri tracking.
Further messages sent to eventually get refund sorted.
To rub salt into the wound they send an email with the following
"Making a false statement could lead to further action."
Unbelievable.
So after a couple of months and collecting another parcel from drop off it appears the items were delivered at some point after i had gone in and checked.
Unfortunately the item would need to be returned by the store. Looks like more an issue with evri rather than jacamo.
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi.
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with the shoes that you purchased. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Abysmal - CONMEN
Abysmal. Avoid.
Waiting 2 weeks now for a delivery and they dont give a toss. Why should I chase their piss poor courier?
No communication just a AI email telling me to wait.
These conmen dont care, they have your cash. AVOID.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi. Ste
Thank you for the feedback.
I am sorry to hear about the issues and lack of communication you've faced with your order, as well as the long wait for delivery. This is not the level of quality or service we aim to provide, and I apologise for the delay in resolving your query.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Went to order a Christmas jumper on…
Went to order a Christmas jumper on 29th November.well inside my credit limit, always paid by direct debit. Been with them a number of years.no problems,then I get an email that my order had been cancelled.plus my credit limit had completely disappeared.with no explanation.my payments are up to date.rang jacamo twice got nowhere no explanation nothing.no response to my email either.so I've cancelled my direct debit & will pay monthly I've always paid well above the minimum payment,now they will get the minimum each month they request.as they can't give me a straight answer & just give me the run around.obviously they no longer want my custom.reason why, I've absolutely no idea.being treated unfairly without knowing why?
29. november 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi. Carl
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with your recent order and your credit limit. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.