I was pre-approved this afternoon, then approved after that. I then proceeded to make an order with £500 credit. At 6.30 tonight I received an email saying I'd been turned down due to something on my... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
A lot of negative reviews on here, so I thought it only fair to give a positive review having had a relatively seamless experience. Products good, delivery process via Evri worked as expected so all... Se mere
Originally received a letter, thanking me for opening my account. This was incorrect as i NEVER DID apply for an account. So, i emailed them to tell them & to close the account. No more response. Toda... Se mere
Jacamo has an easy to use website and app. Buying from them is easy, returning items could do with some improvement but what really lets them down is there customer service. Jacamo like so man... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Jacamo is the easy, hassle-free way to shop for menswear. We've got everything the modern man needs, and it's all in small to 5XL.
Kontaktoplysninger
Storbritannien
- www.jacamo.co.uk
2,6
Under middel
6 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 44 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very Poor Service
Very Poor Service , this is the third time a delivery hasn't been delivered yet I pay the next day delivery. Evri are so bad, but at the end of the day you employ them. The last delivery didn't turn up at all after 10 days I said don't deliver it now. Sadly I don't intend to order any more items and will continue to pay off my account, I was told this was going to be investigated yet no one got back to me, just poor service.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi. James
Thank you for the feedback.
I am sorry to hear about the delay in delivery. This is not the level of quality or service we aim to provide.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Daniel - Jacamo Team :)
I bought a cooker from
I bought a cooker from. Jacamo 4 years ago now the oven worked once and stopped working wasn't happy got refunded and never had a problem since , good catalogue in my opinion , customer service always been very good to me no issues at all , I got a good credit limit too , thanks jacamo
7. november 2025
Uopfordret anmeldelse
Give you a credit account then take it away from you
I applied for a credit account on the 26th September got approved for a credit limit of £300 my credit rating ain't great.
I ordered a few things and was delivered fine.
A few days ago I ordered a few more things and spent £93 i also paid my payment on time aswell.
Then yesterday I went to purchase a gift card for £25 and it got cancelled and they removed my credit account how the hell can you give someone credit let them spend then take it away.
I have made a complaint and I will be contacting the financial ombudsman its absolutely disgusting
5. november 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi,
Thank you for bringing this matter to our attention. I am sorry for the frustration and inconvenience you have experienced with your credit account.
We understand how unsettling it can be to have your credit account adjusted without clear communication, and we are committed to resolving this promptly.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Don’t order while they use Evri
Ordered a suit for a funeral, was quoted 3-5 business days, my order was placed 10 days ago, last I heard from their delivery partner Evri it was due to arrive 2 days ago, no update since, I now have 1 day to find a replacement as they haven’t confirmed whether I will receive it by tomorrow
5. november 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Aaron,
Thank you for informing us about the delay with your order. I am sincerely sorry for the inconvenience and stress caused by not receiving your suit on time for such an important occasion.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Awful company, avoid, avoid, avoid
Awful company. Amongst the worst, joined, made an order, next day delivery, item went missing after 10 mins in the van. Told me to wait five days to get in touch, after telling them item was likely stolen, haha, who do they think they are? Account opened and closed in less than 24 hours.
Spend your money elsewhere.
4. november 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Mark,
Thank you for sharing your feedback. I am truly sorry to hear about your negative experience with your recent order. It is disappointing to learn that your item went missing, and that our initial response did not meet your expectations.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I apologise for any inconvenience caused, and thank you for bringing this to our attention.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Ordered a Super King size bed but…
Ordered a Super King size bed but instead received a King size and have been struggling for over a week to get it collected and returned. To add a bit of humour, my local postman called for it on Thursday but wouldn’t fit in his little van. Every time I get in touch all I get back is ‘allow 3 days for us to get back to you’. Going round in circles and it’s in the way and I want to be refunded. Disgusting customer service.
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Lesley,
I am really sorry to hear that you have still not received the bed you ordered. I also apologise for the experience you have had with our customer services team, this is not the standard of service we aim to uphold.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Lost in Warehouse, False Returns & Lies from Claims Team — DO NOT TRUST
I’m furious with Jacamo’s handling of my recent order. I placed a high-value order in mid-October and the tracking clearly showed the parcel never left their warehouse. After more than two weeks of waiting, the tracking was changed to show a “stop/return” even though the item had not been dispatched that change makes no sense and looks like a cover-up.
I’ve phoned repeatedly since the 19th and been given conflicting information and empty promises. I was told their “claims department” was investigating and was given a ticket number, yet I have received no written acknowledgement or meaningful update from that team. Their frontline staff repeatedly gave me incorrect information and kept promising a refund that never arrived.
Based on the tracking and the behaviour I’ve seen, it appears Jacamo are trying to avoid responsibility and delay refunds for high-value orders. Whether intentional or due to incompetence, this is unacceptable. I have kept all evidence (emails, screenshots, call notes) and will escalate to Citizens Advice, Trading Standards and my bank (Section 75/chargeback) if this is not resolved immediately. I will also be publishing my full timeline publicly until I receive a full refund.
Do not order expensive items from Jacamo until they fix this process
19. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Tom,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced with your order. It's imperative that we address your concerns promptly and accurately.
I understand your disappointment given the lack of communication and the delays you've encountered. This is not the experience we aim to provide, and I assure you that we're taking your feedback seriously.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
I had to return everything I ordered…
I had to return everything I ordered due to the way I was trey by there customer service. I was very disappointed with the quality of the items and the price isn't a reflection of the quality otherwise I would have expected top quality because I was charged enough. This is just another online shop offering credit but making you overpay for it. The 40% off or 20% discounts are only applicable to the items you're probably not going to buy but I found it decieving as I was under the impression that the discount was for any item in that specific section.
Owned by JD Williams and partners with Fashion world, if you want quality and value then this definitely is not the place for you or a great disappointment will ensue.
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Raymond,
Thank you for reaching out. I'm sorry to hear about your experience with our customer service, the quality of our items, and the pricing concerns you've encountered. This isn't the level of service we strive to provide.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Wrong item turned up
Wrong item turned up
Completely empty he wrong colour and brand
If Jacamo sort it out I will update my review
How can your order a grey checked blazer and a blue checked blazer turned up and the wing brand ?
I will say Lady on the phone has been great so let’s see what happens either way a wrong delivery
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Alex,
Thank you for your feedback, I am sorry to hear that you did not receive the correct item that you had ordered. I understand your frustration regarding this.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Horrible
Terrible customer service charge you for stuff you don't receive
Parasites
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Dougie,
Thank you for reaching out, and I'm very sorry to hear about the issues you've experienced with your order, including being charged for items you did not receive.
This is not the level of service we strive to provide. So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
very easy to use and understanding call…
very easy to use and understanding call handler.
24. oktober 2025
Uopfordret anmeldelse
ABSOLUTE DOG SH1TE!!!!
ABSOLUTE DOG SH1TE!!!!
DO NOT USE/ORDER FROM HERE!!!
Requested order to be delivered to my local drop off shop, received updates from Evri that this was out for delivery, then it had arrived at the drop off point.
No issues so far.
Picked up parcel which only had 1 item in and a note stating the other item was being dispatched separately.
Waited for a further email to confirm parcel was at the drop off point, NOTHING!
When checking on My Orders on Jacamo they take no responsibility for deliveries and pass you straight onto Evri.
Evri site confirmed first day of enquiry that it was out for delivery THAT DAY! (Screen shot taken)
second day confirmed it was being returned???
Phoned Jacamo and eventually managed to speak to an actual human who said they would quickly look at my delivery progress. HUNG UP ON ME!!!
Tried several times to call back but constantly cut off on the phone line.
Absolute joke!!
Disgusting customer service
Company is a disgrace
Daylight fraud/robbery
Still trying to sort out and request a refund as I certainly do not have any faith in them trying to resend!!
May as well change their company name to Bonnie Blue as they definitely like screwing people over!!!
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Emma,
We sincerely apologize for the distress and frustration you've experienced with your recent order and our customer service.
It's clear that the service you received did not meet the standards we strive to uphold. We understand how disappointing it is when there are issues with deliveries, and you encounter difficulties in resolving them. Your experience is important to us, and we are committed to addressing these issues promptly.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Useless
Utterly useless
Staff on the phone are not helpful at all on delayed orders
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Jasbeer,
We apologise for the unhelpful experience you had with our phone support regarding your delayed order.
We understand the frustration delays can cause and we really appreciate your feedback.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Jacamo unlimited what a joke
Jacamo unlimited is not what it says it is, so you pay for next day deliverym your item gets to the local evri depot and says they will let you know when it's out for delivery,do a few hours later evri email to say it's been delayed and they will try and deliver the item next working day , so contact jacamo on instant chat where 1st the bot tells me to contact evri,not my job so then get a sort of agent as the only thing this person did was send scripted replies to questions and things like well if evri are busy you may not get your item next day,so why do you push jacamo unlimited when your customer service are basically saying next day is not guaranteed.
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Dazzer,
We apologise for the inconvenience and frustration you've experienced with our Jacamo Unlimited service.
We understand your disappointment when next-day delivery does not meet expectations, we strive to provide reliable and timely delivery.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
What’s the point in advertising next day delivery !!!
Placed orders on the 17th Oct and the 19th Oct for next day delivery . It’s now the evening of the 21st Oct and there’s no sign of my clothes . I fly out on holiday early 23rd so I’m not very happy with this garbage service . Contacted customer support and got zero help . Told to contact evri . If a big company is advertising next day delivery at least use a courier company that’s reasonably reliable . I ordered some clothes from another company on the 17th and it was sent by Royal Mail . Got those items yesterday .
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Michael,
I am really sorry to hear about the delay you have had with the delivery of your items, especially as you needed these clothing items for your holiday. I completely understand your frustration in relation to the circumstances.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
My parcel was never delivered and is being returned for no reason awful customer service
I ordered a Polo Ralph Lauren Striped Rugby and was told it had been dispatched to my l Evri ParcelShop.
In two days, the tracking showed my parcel was being returned to Jacamo even though I never requested a return.
I contacted Jacamo customer service, but all I’ve received are automatic replies with no real explanation or help.
It has now been over 5 working days, and I still have no parcel, no update, and no proper response.
This is unacceptable service.
If you can’t deliver an item, at least communicate properly with your customers.
Extremely disappointed and will be reporting this to consumer protection authorities if it’s not resolved soon.
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
HI,
I'm very sorry to hear about the issues with your recent order of the Polo Ralph Lauren Striped Rugby and the lack of clear communication from our side. This is not the level of service we aim to provide, and I completely understand your frustration.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Bought shoes and paid extra for next…
Bought shoes and paid extra for next day delivery as they offer. Bought in time. No shoes next day. Explanation from customer service was that according to their policies they don’t guarantee that and can’t be held accountable. Tracking number shows item hasn’t been collected by delivery company on third day after payment made and it was supposed to be next day delivery. They have offered me £1 compensation to cover extra cost fee:)) Absolute joke.
17. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi,
I sincerely apologise for the experience you’ve had with your recent order, particularly concerning the next day delivery service. It's clear that our service did not meet your expectations, and I understand the disappointment this has caused.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Cancelled and awaiting refund avoid
Upset and This is disgusting
Why i have to click whole day to get x1 box for my son
Will never buy anything again from this site
Please if you cant fulfil my simple one order
Send me refund with confirmation
Now my son is without the order
Thank you then
18. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Jacamo
Hi Michael,
I am really sorry to hear about the difficulties you have had with your order and apologise for any inconvenience caused.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Quick and easy
17. oktober 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.