Winter Wonderland Anmeldelser 

Incredibly expensive, complex booking and entry requirements and tacky and disorganised inside.

Very bad experience, i been there just for the Santa Grotto,i promised my daughter of 2 years old she was going to met Santa for her first time,I been there at 11.30 am with my daughter of 2 years
old and my son 1 month old, 1 hour travelling by transport and 5 degree, we been directly to Santa Grotto and we find the entrance close(when in front the Grotto was write Santa opening time 10am- 6pm ,12.30pm -1.30pm break), a girl working there came to me to told me it was close and she told me it was open 10am to 13pm,and me I told her it was just 11.30am,but she answers me there was already family in the queue,5 in total, and when them they was going to meet Santa the waiting time was already going at 12.30 and she close the entrance. In the ticket and also on the website its not write about this,so my daughter starts to cry and i asked her please to let me go inside because it was just 11.30am and my daughter at 12.30 sleep plus with my son of 1 month old and 5 degree it was not possible to wait till 1pm to open again, and anyway we been there just for that and i choose the entrance ticket 10 -12 for my daughter meet Santa because she sleeps at 12.30,she is just 2 years old. But that girl was very rude and we go in home after 5 minutes inside winter wonderland. We spend money for tickets,transport, 2 hours to go and back for what,just make my daughter sad and cry because she didn't met Santa for the first time,and we was there at 11.30 when winter wonderland open just at 10am!!! Don't go,they just stolen your money ant they are so rude!!!

Bavarian village hall closed between 5-6.30pm!!! Staff not letting anyone in.
Eventually got in and they only have one bar for spirits which takes forever to get served.
Really rude staff member passing the drinks out called Jordana (or something similar - glasses and a beanie hat on), no eye contact and really stroppy. Get some customer service skills, or another job!!

Rude staff from the entrance to the the exit .
Over price is very bad experience

Awful experience from start to finish. Went with family plus grandkids of 6 and 3.

Entrance process was a car crash took forever and once in WHAT A RIP OFF ON PRICES.

It’s a real shame but at every opportunity prices were extortionate

Do yourself a favour - don’t go

Overpriced pile of tosh. Accessibility about as useful as an ashtray on a motorbike

Some ride staff barely speak a word of English

I asked a ride assistant for help getting the wheelchair back from the ride entrance because my partner can’t walk. He said “ he doesn’t care” and “what the f* do you want me to do about it?” I was in Absolute shock. Absolutely disgusting. Putting in formal complaint.

No staff helped me or my partner get his wheelchair back to I resorted to pushing back through the queue and getting it.

The flooring is awful for wheelchairs. Mud, water and cracks/steps everywhere.

Just avoid!

Alwful experience today. Spent £150 on rides and tokens to find out you can only used them at the far end of the park with children only rides. Even my children couldn't use them as most *ucking rides that included are not able to even stand them as scanner not working. Spend hours arguing on each rides. Had the worst/ evening in my life. Rude customer services , useless. Better off paying g £7.50 entrance than trying to use the prebooked tickets for food or rides !!!! Been coming since the opening back in 2008/2009 and tonight is my last visit !!! NEVER GONNA COME AGAIN !!!

Not so wonderful service. Really rude security, zero smiles. We were bringing hot tea and asked one security personnel if it was okay to bring and said yes. Went further up and got refused by the security just before the barriers - he was like “do you see me with a hot drink” after saying the other security guy said we can bring it in. Just destroyed my mood. With prices this ridiculous expensive you’d expect a much more pleasant experience and hospitality but no.

Winter wonderland 2022 - the official muddy KILLER of Christmas spirit!!!

Everything is outrageously expensive, the tiles they've put on the ground may unexpectedly collapse in the ground and eject mud and muddy water an ruin your whole night, the live performances of "singers" are just needless and ridiculous.

£8 for a fried potato on a stick, £5 for 200ml hot chocolate, that isn't hot or tasty at all, rides that were £3-£4 last year, this year (2022) they cost £8-£9... this place is made to rob you, get you muddy and make you regret every minute you are there.
There nowhere to sit, warm up and rest unless you want to pay silly money for entrance. You have the choice to sit outside, but again you won't find anywhere to do so, because there just isn't anywhere to sit. I can go on and on about this giant SCAM, but I think this is enough to make you think again... YOU WILL GET ROBBED OF YOUR MONEY, YOU WILL GET MUDDY AND YOU WILL FREEZE, WHAT A PLACE TO BE!!!

Perfect for those that wish to experience Christmas spirit.

I was about to book but spotted they do not offer fast track on rides for people with disabilities who are unable to queue. Never mind I will just book somewhere else.

Bit on the expensive side but worth the trip. So much to do and see… London is a beautiful place. So much to do & see

I absolutely love this place for some reasons:Angel Market,walking and drink hot chocolate, take stunning photos,and yep Swiss food on December and live music was so good...And if you wonder I could enjoy even not spending more than 20£ to enjoy festive season 😋 😀 😉 😊 👌 😜 😋 😀

I booked to go here for a nice day trip on New Years Day as I’ve never been and was shocked to find when checking my emails that the confirmation never arrived. When speaking to ‘customer service’ this was all bots who couldn’t understand my concerns and no email addresses or numbers to call were available. In order to obtain a further confirmation email you needed an order reference which was in the email that never arrived… I escalated this via PayPal to get my money back - a mere £22 which is not detrimental to my life but it’s the sheer principal they did not deliver on a service they had promised. Their response was a screenshot of their server stating my email had arrived or sent successful from there end, there was no offers to move dates or anything like that a simple ‘we can’t do anything for you now soz’ seemed to be the response. I think the whole place is an absolute rip off and I’m disgusted they can treat people the way they do and still manage to run a business. I will be taking this further as it’s not fair treatment at all.

It is a scam. They cancelled the event but only part refunded me. Their policy is non refundable events which is fine I get that but not when they cancel on me!
I feel cheated as I couldn’t exchange neither as the event is now closed.
No reply from the helpful customer service so all in all lost money
Never again

I broke 6 ribs on the ice skating rink and spent 13 days in hospital, most of the time having to be on intravenous medicine, an epidural and anaesthetic machine.

When the accident happened just under a month ago I remember a steward saying I didn’t need medics and that I could walk. I was told afterwards that other stewards seemed to want to laugh. It made me feel that I was exaggerating as they looked amused and unbothered apart from one caring steward and a nice medic.

I also remember being told by one steward that I was only winded.

I have tried to find a way to complain but cannot find any. It was raining and very slippery and most of the stewards had a bad attitude. It’s not worth it. I’m still having to take opioids for terrible pain and the injury is expected to take 6 weeks to heal.

I’m very upset with Winter Wonderland. If anyone knows a way to make an official complaint I would be grateful for the information please.

Thank you

I had a very bad experience in dealing with their horrible Customer Service. I lodged a complaint and yet still waiting to hear from them. My complaint was as follows:
Subject: Complaint about misleading / mis-selling tickets
Dear Sir or Madam,

I bought tickets online from your website on Monday 20 Dec 2021 under the booking reference of XXXXXXXX. I paid £77 the total amount for entry of two adults and 3 children, as well as the value of £60 Games Tokens. When I went to Winter Wonderland on the same day to use my Games Tokens, I was surprised that I couldn't use my Games Tokens for rides.

I spoke to the customer service and explained to him the situation, and asked him to exchange for me the Games Tokens for Rides Tokens. I tried to explain to him that it was innocent mistake and that the information on your website was confusing and that it was not clear that I cannot use the Games Tokens for rides. The customer service reply was rude, not understanding, not helpful and not considerate. He said that it was my fault and that there is no refund for tickets. I told him that I didn't want refund and that I wanted exchange of my Games Tokens for Rides Tokens. He said that he can't do anything regarding it. I asked him to speak to the customer service manager, he claimed that he is the customer service manager.

I went to speak to another customer service representative called Joshua, he was more understanding and considerate; but he could not resolve my issue on this occasion.

In spite of this bad experience, I didn't ruin the day for my little kids and went on to play the other rides using my bank card. But my kids didn't want to play the Games Tokens and they could use only £10 from the £60 Games Tokens, so there are still £50 unused tickets remaining.

As I feel that the information describing the tickets on your website are vague and not well clear, I am asking you to compensate me for the difference in value between what I paid and what I used in Games Tokens. I am requesting £50 refund.

I have enclosed a copy of my tickets' bundle attached to this email. I hope you resolve this issue gracefully and look forward to hearing from you soon.

Yours faithfully,

Absolutely gutted to see yet another rip off Britain !! Why do we do it. We over charge and simply rip everyone off. £12 for a hot dog ? I mean get in the real world. Every ride was a rip off. To top it all the fantastic most amazing ice skating rink that was more like a swimming pool and was the most dangerous thing I’ve ever seen. It ruined peoples entire day if they fell and got soaking wet.
Person after person was falling like dominoes and no one at the rink had thought of closing it and putting it right.
The owners off winter wonderland need to take a look at the prices charged and think if it was there family or friends would they pay the ridiculous prices !!! I doubt it.
People don’t go simply.

We had previously visited winter wonderland and had a great experience. It has gone downhill and now masquerades as a money grabbing soulless event. Everything is ridiculously expensive (£6 for a two minute bumper car ride)?! This is on top of a £5 entry fee. The ice skating was more like a lake than an ice rink. To make matters worse I originally had to postpone going due to my husband contracting covid. SEE tickets refused to issue a refund or re-issue tickets for a different day despite us following government and their own company covid rules! Winter wonderland haven’t bothered responding to my complaint. If you want Christmas magic there are countless other things to do in London that are far more special and far less expensive.