Hospitalityline Anmeldelser 

The service from this company is less than diabolical. They never respond to emails. I have a genuine complaint about the experience which is clearly being ignored by them and the provider.

Takes weeks to reply to a message.

Website broken so unable to book experience, when they do reply they tell you to give them dates and times and they'll book for you. Didn't mention any lead times or how busy the experience is and given their communication it'll take weeks to get it booked anyway!

Sent original email requesting full refund 17th March 2020, had absolutely no response from this terrible company. My family could not come to the UK because of covid to celebrate my birthday. I have emailed the info dept and contact me, also one of the directors Mr Mark Street who hides behind an answer phone. This company has no morals no standards and treats, I could imagine, most people with utter contempt.
The company are still trading, and im sure taking numerious bookings. I WANT MY MONEY BACK, and interest as my money has been sitting in your account for 2 years.

Very bad service, they aren't helpful when contacted and offered no solution to our issue, tried speaking with their rep Adam who wasn't very helpful or understanding
It is unfortunate knowing this now and that we would be dealing with this company. Initially booked an experience through Virgin Experience days we then were passed through to this company who handled the actual date itself. It's a shame I didn't book directly with the experience company itself.

I have been trying to contact this company for over 5 weeks to book a two night paris break which cost over £650
I have sent several emails and tried calling the number they advertise, only to be disconnected.
I have been in contact with Virgin and all they can do is email the same email address that never responds.
This was purchased as a 40th birthday gift. I appreciate the company may be busy and looks as though many people are struggling with getting any form of communication. This is the worst customer service I have ever experienced. This is really causing me distress as there doesn’t seem to be a way for me to book this and I am at risk of loosing allot of money. Please hospitality line get in touch with me.

Service is terrible. After making my booking via Activity superstore, hospitality line took over and that's where i never heard anything again!!!!

I still have 1 child booked for one activity even though its for 2 kids for 2 activities, I had made other bookings for other venues/hotels/trains etc as our activity is quite far away and we wanted to make the trip worthwhile. Now its just cost me a load of money and I am yet to find out whether we have a booking!

Do not use this company!!!! Absolutely awful service from start to finish. Experience bought and given to me a couple of years ago by my husband. Unfortunately just before the Covid pandemic broke. I finally managed to book it to use it this month and the whole family contracted Covid preventing us from going due to self isolation. After numerous emails explaining the situation we eventually managed to cancel our day and was promised by Adam in Customer Services that we could re-book, we just had to supply a new date. This was completed and followed up with two subsequent emails chasing a response from them and still have heard nothing. You are not able to call them and the only way to make contact is via email, which they don't respond to!!!!
I am starting to think they are no longer going to deliver on the promise of re-booking and my husband will be defrauded of the money he paid for the experience.
Appalling customer service especially given the unavoidable and disappointing circumstances!!!!!!

Their customer service is really poor, can never seem to get a reply and when I do they are trying to arrange dates that are not available , I book time off work only to be informed that we need to choose other dates once they have confirmed a booking! Then no response again for weeks... I wouldn't trust them to arrange anything.

After a bit of back and forth between Virgin experience, hospitalityline and the actual experience itself we managed to make a booking. I now understand the hoops hospitalityline have to go through! Thanks to Mark for helping us!

Customer service is non existent with this company. They claimed that my booking with The Shard was non refundable and could not be rescheduled. There is absolutely nothing that lets customers know this. They then ignore any contact from the customer
So your response is a fee of £15 applies to alter a booking and it cannot be cancelled without the suppliers agreement. My request has always been to extend the voucher, for which I know there is a fee. You are full of excuses which are nothing to do with my request

AVOID AT ALL COSTS

Absolutely terrible customer service
It took weeks for a response to validating a gift voucher to find out the day before that it has not been booked! Thanks for ruining my experience. Waste of time and money

STAY AWAY

Would have given no stars if I could.

My parents gifted us a two night break to Paris, bought via a well known website (who are also very unhelpful) and unfortunately the experience has to be booked via hospitality line. Our original date was cancelled due to covid and the voucher extended to 31st October 2021. We have now made numerous attempts to contact this company to rebook our experience (via three different emails and Facebook as there is no working phone number for hospitality line) and we have not received a response or any help regarding redeeming our voucher which is due to expire. This experience cost my parents £1200, which was paid instantly at the time of booking, we expect the same courtesy in return by way of receiving the goods/service that have been paid for. The lack of correspondence from hospitality line feels like nothing short of theft.

Just hoping we too get a response from this review

I just want to know if my booking from being cancelled from the first lockdown can still be used. I did ot send a date back from the original cancellation because we could all see this virus being ongoing, and it was. I can not speak to anyone on the phone or leave a message. My email from July was not responded to. I'm just hoping that this review may get a response.

I will keep it short and sweet. Avoid this company. I have emailed Hospitality Line multiple times since the end of July to try and book my London Eye and river boat cruise. For some reason, they don't like replying to my emails and as 15 th Sept, I still don't have a date for it. My voucher will expire in the not too distant future. Is this what they want to happen? It certainly feels like it.

Bought a ticket for two at the Shard (viewing) and when I turned up there was no booking and I was subsequently refused entry. This was for my girlfriend’s birthday so clearly disappointing for us both. No one was available on the phone line for Hospitality Line and when I emailed, I didn't get a response until the following day, which was naturally too late. The Shard refused to get involved with the third party reseller which was also frustrating.

Hospitality Line's response (the next day after I was omitted) was that they sent e-tickets to my email address (not received at all and checked all spam folders). Even so the Shard advised nothing was booked through them, so this clearly this was not done.

I wasn't expecting an email with an e-ticket or any alternative information as there was no clear literature to confirm this. I was assuming my event would all be sorted when I booked the date and my money was taken.

Anyway, some 13 days later I am currently on my 4th email chasing up a refund and some engagement by phone to discuss.

Really, really poor from this company and the customer service/engagement is an embarrassment to them.

This is the first negative review I have ever left but as I feel extremely frustrated by the pure unprofessionalism and ability to complete a service they are offering I thought others should be made aware not to risk their money.

My experience with them is only negative. We purchased a London Eye experience through Buy a Gift which was then facilitated Hospitality Line. I attempted to amend the booking but the email they contacted me from on the confirmation email wasn't monitored, they didn't provide an alternative email address on the email, only when clicking through multiple links I found a tel number, which was not manned, and only then was I provided with an email address. You shouldn't have to go through all this to find a contact for them.

By the time they received my email it was too late, and they refused to amend my booking. Which I find so frustrating since they were the ones which didn't give me an email address or tel number in their booking confirmation- I shouldn't have to dig through terms and conditions just to find the right contact email.

They haven't responded to my last 2 emails and now I'm out of pocket with no experience. So while I'm suffering financial setback thanks to covid, they've taken my money and are not replying to my emails. Thanks.

For a company named 'Hospitality Line' their service is the worst. Don't buy any experiences through Buy a Gift which are facilitated by them is my advice