Hospitalityline Anmeldelser 

We have had a family emergency resulting in us unable to meet our current booking of this Friday.

Katie was thoughtful, kind and accommodating and quickly resolved a problem for us. She understood immediately our extenuating circumstances and quickly sorted out a response.

We were very thankful for her quick and phenomenal customer service in resolving our issue

The agent clearly understood my needs and helped me to plan our day in Edinburgh

Purchased a fabulous Virgin Experience days package, put an enquiry in for the booking and everything was quick and easy. All done with Katie via email who was great with answering all the questions very quickly, and gave me the confidence with my booked experience that everything was confirmed. Thank you Katie!

I’ve had great costumer service from Katie when trying to arrange my booking via the website as I was having some trouble. She was professional, very helpful and came across very friendly. Will definitely be recommending to friends and family.
Thankyou again Katie

I can't praise the help and support I received from Katie G enough. Her help and support when I was unable to go to my event at the last minute was second to none. She dealt with the situation thoughtfully and promptly and created a resolution that I was very happy with. She also followed up on this several times to ensure that the process was completed properly and to my satisfaction. I am extremely grateful to her.

I Booked an experience recently and then I misplaced my confirmation email, not to worry, it was sorted out in no time thanks to Katie who was amazing.Excellent Service.

Dee was fantastic! Managed to change our booking for the Elvis exhibition at short notice. No fuss, no hassle- fantastic!!

Dee was so very helpful. Quick response. Kind, and professional. An absolute credit to your company. Thank you so much Dee. Wonderful customer service. AAA+

I have tried for a month to redeem my Harry Potter theatre tickets voucher purchased from Virginexperiencedays. I’ve used the contact form, two emails, even phoned the main company who said the gift experience team don’t have a phone line but someone would be in touch. I’ve now resorted to asking Virgin to cancel the voucher and return my £320 credit so I can choose a company who wants my business.

On Friday 23rd February I telephoned Hospitality Line with a query about our booking at Mamma Mia the Party, and spoke to Katie Goodhew. Katie quickly assessed the problem and then resolved it for us, swiftly booking us another date. The tickets arrived by email within minutes. We're very grateful to Katie for her help in resolving our query, we;re now looking forward to the show! Thank you Katie. Andrew and Vail.

I booked a Virgin Experience through this company but needed to change the times of the experience because a sitter had let us down at the last minute. They replied the day before the experience that they could not change anything. They did offer to contact the restaurant but not the other part of the experience.
I had already easily changed the restaurant time myself and asked if they could give me a contact number for the other bit of the experience.
I received a reply after the experience had happened to say they could not do anything. Katie's response was 'my hands are tied'. Rotten customer service. I won't use them or Virgin Experience again.

I booked an experience using Virgin and they caused me nothing but hassle, selling me something that was totally sold out! Katie was my point of contact at Hospitality Line and she was incredibly helpful and supportive during the process, really there wasn’t much she could do but that support I received from her compared to Virgin was incredible! Thank you so much for your help, you’re an absolute star Katie!

After having issues redeeming my Virgin Experoence voucher for Mama Mia The Party, I spoke to a very helpful lady by the name of Katie Goodhew.

Not only did she persevere on my behalf to book the event, she maintained contact with me - keeping me updated and always calling when she said she would.

Katie didn’t have to take the actions that she did, as it was all out of her control - however, she obviously cares about giving the best customer service.

thank you again Katie- you have restored my faith - there are people ( like yourself) who believe that customers are important.

You are a credit to your company - Thank You

The effort and time I was given to get my seats changed for my show was amazing, all sorted through about 8 emails but all within 20 mins, fantastic 👍👍👍👍👍

Katie was great to deal with. Really helpful would definitely recommend. Can’t wait to attend my experience

I have been trying to book the Harry Potter Studio tour with 1 Night Stay, Dinner and Breakfast (over £300) since January 16th. I requested from the dates the Hospitality Line provided (April) they replied on the 18th saying that date wasn't available, so I replied, same day, and again requested from the dates they provided (May) I then didn't hear back until the 23rd January to say this date was unavailable, I AGAIN chose a new date from these provided (June) and requested that they prioritise my request as with so much time passing between replies, the HP tour was obviously getting booked up. I got no reply, so on the 24th I called them to explain, they said they couldn't help over the phone but would email the 'team' to prioritise for me. I still didn't hear back, so called again on the 25th and was told (again) they couldn't help, but would email the team that could and to call back if I'd not heard by 3pm. I called back at 5pm and was told (for the third time) someone would be in touch. I'm still waiting for either confirmation of my booking, or even just acknowledgement of my emails/calls. Virgin have now confirmed my booking for June but I've still not heard back from Hospitality Line, so I'm dubious. I have another experience booked for the Sunday which is why I'm aggy!

Katie was Wonderful!!!! Helpful, polite, patient as well as funny (ish) I cannot thank Katie enough for actually calling me and taking the time to sort out my predicament!
Thank you again

Excellent service, me and my friend had an issue with the booking and Katie goodhew sorted it all out, can’t thank her enough she really went out of her way for us, responded very quick and was so friendly 5 stars for her
Thank you so much xx

Had a technical error with my booking but the lovely Dee went above and beyond to help me rectify the issue and make my booking, absolutely amazing customer service!

Dee was so helpful and support and very proactive I can't thank her enough for her help.