Have been with Healthy Pets many times over the years. Have always found them up there with the most competitive quotes for the cover provided. I do move away every year or two as with all insurance c... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good service. Their cat insurance policy prices are presently cheaper than many other insurers at the moment. Their customer services are easy to get hold of if I have any queries. They process clai... Se mere
Virksomheden har svaret
I was impressed how quick Healthy Pets sorted my case. I had such a bad experience with Argos Pet insurance about dental plan, and then I changed for Healthy pets because they are one of the only insu... Se mere
Virksomheden har svaret
Easy to start a policy, haven’t had to claim yet so unsure how helpful that process is, hope my moggy missy will never need too. 🙏
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Kontaktoplysninger
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, Storbritannien
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4,5
Fremragende
4 t anmeldelser
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Helpful staff
31. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you for taking the time to leave your feedback on Trustpilot. We're delighted to hear that our staff were helpful during your interaction with us. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Very easy to purchase
Very easy to purchase over the phone. My previous dog was covered by this insurance, they were very good with all the problems he had. I like the fact that they only cover cats and dog
26. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that purchasing over the phone was easy for you and that our coverage supported your previous dog through their health challenges. We truly believe in providing focused care for cats and dogs, and it's wonderful to know that this aspect resonates with our valued customers like you.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Value for money.
What attracted me to Healthy Pets was I thought it was good value for money. It was substantially cheaper than my previous insurer. It was also easy to complete the formalities for starting the policy.
27. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you for sharing your feedback about us. We're delighted to hear that you found the policy to be good value for money and that the process to start your policy was easy and straightforward. Providing our customers with affordable and hassle-free insurance is very important to us.
If you have any questions or need further assistance with your policy, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Besvarelse fra Healthy Pets Insurance
Thank you for your feedback. We're delighted to hear that you found the process easy and clear.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Easy to join and reasonable deal
22. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you for your kind words and positive feedback about joining Healthy Pets. We're delighted to hear that you found the process easy and the deal reasonable. If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Friendly and informative staff.
Friendly and informative staff.
Was able to get a competitive quote
23. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you for your kind feedback! We're delighted to hear that our staff were friendly and informative, and that you were able to get a competitive quote with us.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
I done a quote online and renewal was…
I done a quote online and renewal was more expensive than a new quote (30 % more expensive). Call customer service : they were not able to offer the same. It always the case i have a customer for 8 years.:(
24. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you for taking the time to leave us some feedback. I am sorry to hear that the price was higher than you expected it to be for your renewal.
We would like to investigate the issue you have raised within this review.
If you could email us at customercare@healthy-pets.co.uk so we can investigate this further, we would be very grateful.
Kind regards,
Michelle @ Healthy Pets
It was very easy to arrange online.
It was very easy to arrange online.
Obviously I can't give a review on the whole as I haven't made a claim, reviews would be more appropriate after any claim was dealt with.
Hopefully I won't have to make ANY claims on my cat.
20. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you very much for your feedback and for letting us know that arranging your policy online was easy. We understand that the true test often comes when making a claim, and we sincerely hope your cat remains healthy, so you won't need to make any claims.
Should you ever need any assistance or have questions about your cover, please don’t hesitate to reach out. We're here to help you and your pet every step of the way.
Kind regards,
Michelle @ Healthy Pets
Was easy to navigate
25. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you so much for your kind feedback! We're delighted to hear that you found our service easy to navigate. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Terrible company
Terrible company. Took four weeks to even respond to the claim submission despite being chased. Another submission was delayed when submitted at the same time as the initial claim. Refused to pay out despite my dog not being diagnosed before the commencement of policy. Communications and customer service is terrible. Avoid like the plague!
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Healthy Pets Insurance
Thank you for sharing your feedback with us. I’m truly sorry to hear about the delays and difficulties you experienced with your claim submission. We strive to provide efficient and clear communication, and I apologise that we fell short in your case.
We would like to look into this further for you. I have sent you a request for further information so we can refer this to the relevant department.
Update: 27/03 - Thank you for providing your details. One of our team will give you a call today to discuss your concerns further.
Kind regards,
Michelle @ Healthy Pets
New customer
Have only just signed up so no experience of claiming. Sign up process was straightforward and cover appears adequate for my needs
25. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you for choosing Healthy Pets and for sharing your feedback. We're delighted to hear that you found the sign-up process straightforward and that the cover meets your needs. If you ever have any questions about making a claim or need assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
Michelle @ Healthy Pets
sensible price for key cover
Easy to purchase, sensible price for key cover without unnecessary services tacked on for show. Haven't tried to claim yet (hope I don't have to)!
16. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you for taking the time to share your feedback on your purchase. We're delighted to hear that you found the key cover easy to purchase and priced sensibly without unnecessary extras. We hope that you never have to make a claim, but please know that if you do, we're here to assist you every step of the way.
If you have any questions or need further assistance, feel free to reach out.
Kind regards,
Michelle @ Healthy Pets
Straight forward professional help and…
Straight forward professional help and assistance with my inquiry
23. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you for your kind words and for taking the time to share your feedback on Trustpilot. I’m delighted to hear that you found our assistance straightforward and professional. Should you have any further questions, please do not hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Was easy to find the cover I wanted for…
Was easy to find the cover I wanted for my cat at a reasonable price.
22. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you for your kind words! We're delighted to hear that you found the cover for your cat easily and at a price that suits you. If you have any further questions or need assistance, feel free to reach out.
Kind regards,
Michelle @ Healthy Pets
website was very easy and a great price…
website was very easy and a great price for the cover I needed
13. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you so much for your kind feedback! We're thrilled to hear that you found our website easy to use and that you were happy with the price of the cover. If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Besvarelse fra Healthy Pets Insurance
Thank you so much for your kind words!
We're delighted to hear that you found our service helpful and efficient. At Healthy Pets, we always strive to provide the best customer experience, and your feedback means a lot to us.
If you need any further assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Healthy Pets
Besvarelse fra Healthy Pets Insurance
Thank you for your feedback.
We're delighted to hear that you found the process to take out cover clear and simple. If you have any other questions or need further assistance with your Healthy Pets cover, please don't hesitate to reach out.
Kind regards
Chelsea @ Healthy Pets
Great customer service
Great customer service. Spoke directly to someone who could help.
16. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you so much for your kind words. We're delighted to hear that you had a positive experience and were able to speak directly with someone who could assist you. At Healthy Pets, we're always here to help.
If you need anything further, please don't hesitate to get in touch.
Kind regards,
Michelle @ Healthy Pets
Easy to follow all information and easy…
Easy to follow all information and easy to pay process. Clear instructions and simple process to complete.
16. marts 2026
Besvarelse fra Healthy Pets Insurance
Thank you so much for taking the time to share your positive experience. We're delighted to hear that you found the information easy to follow and the payment process simple and clear.
If you ever need any assistance or have questions in the future, please don't hesitate to reach out. We're here to help!
Kind regards,
Michelle @ Healthy Pets
Besvarelse fra Healthy Pets Insurance
Thank you so much for your kind words and for being a loyal customer of Healthy Pets over the years. We're delighted to hear that you continue to find our prices great. If you ever need any assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Healthy Pets
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