I absolutely love Scratch and Patch to be honest. I never expected to make a claim for my pet, but something unexpected happened and that was beyond my control. Scratch and Patch turned out to be a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Se mere
Virksomheden har svaret
good price , easy application very quick. the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm... Se mere
Virksomheden har svaret
Denied my claim when my dog had a non healing eye ulcer, linking it to conjunctivitis & allergies my dog had previously, before taking out my policy with them. Sadly the ulcer occurred 15 days after... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Scratch & Patch
Skrevet af virksomheden
|
|||||
|
At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
|
Kontaktoplysninger
124 City Road, EC1V 2NX, London, Storbritannien
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Fremragende
2 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Service
Great Service. My claim was dealt swiftly in a professional manner
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Ferran,
Thank you for taking the time to leave us a review. It’s always great to hear when our customers receive the support and service we pride ourselves on delivering.
We hope your beloved pet is on the way to a speedy and successful recovery.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
I absolutely love Scratch and Patch
I absolutely love Scratch and Patch to be honest. I never expected to make a claim for my pet, but something unexpected happened and that was beyond my control. Scratch and Patch turned out to be a great choice for pet insurance. I can say this again and again.
Submitting 2 claims (one after another with rough total of £1,800) online were straightforward and easy, as long as all the documents were ready. Scratch and Patch kept me updated throughout the process, and as soon as the claims were finalised, I was informed right away and money in bank account within days. Scratch and Patch is completely hassle-free, and I will definitely continue insuring my pet with them. Happy customer.
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Ed,
Thank you so much for taking the time to share this, it really does mean a lot to us.
We know making a claim is never something you plan for, so it’s genuinely great to hear that when something unexpected did happen, everything felt straightforward and easy to deal with. Being able to submit multiple claims without any stress and feel supported along the way makes such a difference.
It’s also really reassuring to hear you felt kept updated throughout and that everything was settled quickly once finalised. That kind of clarity and speed can take a lot of the pressure off when you’re already dealing with enough.
We really appreciate you trusting us to be there when it mattered, and for taking the time to share your experience.
If you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
poor customer service
unfortunately a complete scheister company. i put in a claim (very modest) for £100 for diet food for my dog. the policy schedule they sent me stated we would cover £100 for diet food. they then argues that no this was only for kidney stones and it would not be applicable despite no wording in any of the documemnts they had sent me. Then many months pass by after initially submitting my claim, escalated and various service and complaints teams reply stating that its very clear on page 13 of the policy booklet which i dont seem to have a copy of and cannot access online. finally after 5months of asking for details and where this policy document lived i got a hyperlink and indeed it does state this, however i took the policy out based on the 3 documents i have in my customer portal. poor show from a Yank company. will be cancelling my policy pronto.
and thanks to Scruth and Pooth for their nice corporate reply. and no there is no need to escalate to your complaints department as they have sent me a reply which didnt answer my initial question or solve it. After finally searching through all my emails and there have been many I can finally find the wording you refer to. Went to my junk email. unfortunately this ALL WORDING document is not viewable in the customer portal which is where I was looking for the information. it took both the customer service and the complaints team many many months to work this out and give me a decision (laughable at best) which did not take into account the 3 documents I could view. for the sake of £100 and a really crud review the company will worm its way out of paying. terrible customer service. literally 7months to get an answer despite multiple emails. poor show
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Stu,
Thanks for taking the time to share your review.
We’ve looked into the concerns you’ve raised and we’re sorry to hear you feel this way about your experience.
Having checked your policy setup, we can see your full documentation — including your welcome email and policy wording — was issued at the point of sale. This is a standard step for all policies, regardless of when cover is set to begin.
In terms of cover, diet food is only included where it is prescribed by a vet to dissolve bladder stones or urinary crystals. This is outlined within your policy wording under Section A – Veterinary Fees and Alternative Treatment (page 11).
As also detailed in the policy, general diet food and supplements are not covered unless they fall within this specific criteria.
Your claim itself was assessed and finalised within normal processing times. Any delays you’ve experienced would likely relate to the complaint raised following the decision, as this would have been passed to our Complaints Team for a more detailed review, which can take up to 8 weeks in line with FCA guidelines.
We do appreciate this isn’t the outcome you were hoping for, and we’re sorry we haven’t met your expectations on this occasion. If you’d like us to review anything further or talk this through, please feel free to contact us directly via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Trialed Moneysupermarket and the…
Trialed Moneysupermarket and the additions to the policy compared to others swung my vote
1. maj 2026
Besvarelse fra Scratch & Patch
Hi Mike,
Thank you for taking the time to leave a review!
It’s great to hear you took the time to compare your options and that what’s included in the policy helped make your decision. It’s important to feel confident in the cover you’re choosing, so it’s really nice to know we stood out for you.
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Besvarelse fra Scratch & Patch
Hi Ellen,
Thank you for taking the time to leave a review!
It’s great to hear that you found the site so easy to use — we’ve put a lot of focus into keeping things simple and straightforward, so you can get everything sorted without any hassle.
Thanks again for sharing your experience — it really helps other pet owners when they’re deciding on their next insurance policy.
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
In 20 years of owning cocker spaniels I…
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out within 7 days. Their customers services team were also very helpful each time I called. It has made a difficult time far less stressful. Thank you Scratch and Patch.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Kath,
That’s quite something , over 20 years without ever needing to make a claim.
We’re really sorry to hear how unwell your pet was, but it’s great to know that when the time did come, we were able to handle everything smoothly and get your claim paid quickly. We know how stressful those situations can be, especially with the added worry of vet bills, so it’s reassuring to hear we could take some of that pressure off.
It’s also lovely to hear that the team were there to support you each time you got in touch — I’ll be sure to pass your kind words on to them, they’ll really appreciate it.
Thank you again for sharing your experience, it does really help other pet owners consider us when looking for their next insurance policy.
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
A good site all round
30. april 2026
Besvarelse fra Scratch & Patch
Hi Jacqueline,
Thank you for taking the time to leave us a review – we really appreciate it.
It’s great to hear you found everything good all round. We always aim to keep things simple, clear, and easy to use, so it’s lovely to know that came across in your experience.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Highly recommend Scratch and Patch
Highly recommend Scratch and Patch. I insure my three cocker spaniels with them and now my two rescued cats. Thankfully I’ve only made one claim and they were faultless. Wouldn’t use any other firm for my pets.
30. april 2026
Besvarelse fra Scratch & Patch
Hi Jennifer,
Thank you so much for taking the time to leave such a lovely review – it really does mean a lot to us.
It’s great to hear you’ve trusted us with both your cocker spaniels and your rescue cats, and even better that your claim experience was smooth and straightforward when you needed us. That’s exactly what we aim for when it matters most.
We really appreciate your recommendation and your continued support – it genuinely helps other pet owners feel confident choosing us to protect their pets too.
If you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Excellent service customer service provided
Excellent customer service provided , quick and efficient
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Mrs Little,
Welcome to the family!
Thanks so much for taking the time to leave us a lovely review – we really appreciate it. It’s great to hear you found the service quick, efficient and helpful.
If you ever need anything at all, just get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
They helped with kind efficiency
I signed up for a policy, then less than a week later, my cat went into health crisis and after... the policy was no longer needed. The people at Scratch & Patch kept the process simple and expressed their condolences. It was appreciated.
I would really consider using them should I ever need to again.
23. april 2026
Besvarelse fra Scratch & Patch
Hi Lana,
Welcome to the family!
Thank you for taking the time to leave such a thoughtful review. We’re really sorry to hear about your cat – that must have been such a difficult time.
We’re glad the team were able to make things a little easier for you and handle everything with care and simplicity when you needed it most. It really means a lot to hear that.
If you ever need us again in the future, we’ll be here.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Everything was easy to understand and…
Everything was easy to understand and helpful the price was very very good and the service on line was excellent
29. april 2026
Besvarelse fra Scratch & Patch
Hi Linda,
Welcome to the family!
Thanks so much for taking the time to leave us such a lovely review – we really appreciate it. It’s great to hear everything was easy to understand and that you found the price and online service spot on.
That’s exactly the kind of experience we want people to have when joining us, so it’s brilliant to know it came across that way for you.
If you ever need anything at all, just give us a shout via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Great company
Easy to set up, prices are amazing, haven't had to claim yet but got peace of mind that they will be helpful whenever and if ever I need to claim
31. januar 2026
Besvarelse fra Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us such a lovely review. We’re so pleased to hear you found the setup process easy, the prices great value, and that your policy has given you peace of mind.
Knowing you feel reassured that we’ll be here if you ever need to claim means a lot to us. We always want pet owners to feel confident they have the right support in place.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Good quote
Good quote . Seems to cover all we need for our little doggy. Easy to setup on line . Down loaded the app for the policy . Hoping I’m not going to have to call on them during the year but hope the experience will be as good and easy as the joining the insurance service .
27. april 2026
Besvarelse fra Scratch & Patch
Hi Kathy,
Welcome to the family!
Thank you for taking the time to leave us such a lovely review. We’re so pleased to hear you found a quote that suited your needs and that setting up your policy was quick and easy.
It’s also great to know you’ve downloaded the app and have everything ready to go. We always aim to make things as simple and straightforward as possible, both when joining and throughout your time with us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Bad experience
Denied my claim when my dog had a non healing eye ulcer, linking it to conjunctivitis & allergies my dog had previously, before taking out my policy with them. Sadly the ulcer occurred 15 days after the policy started, so I have cancelled my policy as what’s the point in having insurance with them??
They were very quick to reject my claim
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Jason,
Thank you for taking the time to leave us a review of your experience.
We’re very sorry to hear about your experience and the outcome of your claim. We have managed to locate the claim in question and have asked our claims team to carry out a further review of the decision based on the concerns you have raised and the information available on file.
Once the reassessment has been completed, a member of the claims team will be in touch with you directly to update you on the outcome of the reassessment and any next steps that are needed.
We do apologise that your expectations have not been met on this occasion. Please leave this with us and we will look into this further for you.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
good price
good price , easy application very quick.
the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm everything then have to good to another page to check this i think some people could get caught out by this.
23. april 2026
Besvarelse fra Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us a review and for sharing your feedback.
We’re really pleased to hear that you found our prices competitive and the application process quick and easy. It’s great to know getting your cover in place was a smooth experience overall.
We also appreciate you highlighting your thoughts around the excluded breeds information. Customer feedback like this is incredibly valuable, and we’ll make sure your comments are passed on to the relevant team for review as we’re always looking at ways to improve the journey for our customers.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Dog insurance
Talked to a very helpful person regarding my dogs insurance, and helped me set up my new policies. Very straightforward and easy. Great to speak to a person.
22. april 2026
Besvarelse fra Scratch & Patch
Hi Anna,
Welcome to the family!
Thank you for taking the time to leave us a lovely review about your experience.
We’re so pleased to hear that our team came across as helpful, professional and caring, as providing that personal support is something we’re truly passionate about. It’s wonderful to know we were able to help you get set up with the right policies for your needs and make the whole process straightforward and easy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Quick, Friendly and Reliable Service
The claim process was quick and straightforward and payment was arranged promptly. Every member of staff we spoke to on the phone was incredibly friendly, helpful and professional. A great experience overall.
1. februar 2026
Besvarelse fra Scratch & Patch
Hi Bengu,
Thank you for taking the time to leave us such a lovely review.
We’re so pleased to hear that your claim process was quick and straightforward, and that payment was arranged promptly for you. We know how stressful it can be when an unexpected trip to the vet is needed, so it’s wonderful to know we were able to make things that little bit easier during that time.
It’s wonderful to hear such kind words about our team too. I’ll be sure to pass your feedback on to them – they’ll be delighted to know their friendly, helpful and professional support made such a positive difference.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Poor Customer Service
Based on the TrustPilot score, I guess I am just unlucky. The level of service via the online chat was more akin to a virtual shrugging of shoulders. I wanted some guidance on whether specific tests at the vet are covered by my policy. The response was along the lines of, "computer says no". Then we have the 24/7 Vet Care Line. I thought I might give that a go. Connected to a nurse who requested pictures of my dog's condition, which I sent. She promptly closed the chat without any further communication. Very poor all round.
**UPDATE: Went back to this mob today with detailed, itemised quotes from my vets - still a case of "Computer says no". What's more, they were bloody rude to my vets who called on my behalf to try and see what could be done. The lesson here, to which I hold my hands up, is simply not to go for the cheap option. You get what you pay for....so time to switch.**
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi there,
Thank you for taking the time to leave a review.
We're sorry to read that your recent experience has left you feeling disappointed. That is never the impression we want to give, and we appreciate you bringing this to our attention.
We wanted to let you know that we are looking into the concerns you have raised and reviewing the interactions referenced so we can fully understand what happened.
Once we have completed our review, we will come back to you directly.
Kind regards,
Scratch & Patch 🐾💙🧡
!!** UPDATED REPLY **!!
Hi there,
Thank you for your further update. We are sorry to hear you remain unhappy with your experience.
We have noted your additional comments regarding pre-authorisation and the service received. To clarify, we do not currently offer a pre-authorisation service, as claims can only be assessed once treatment has taken place and the relevant supporting documents have been received. This allows all claims to be reviewed fairly and consistently.
We have completed our review of the concerns raised and asked our Customer Care Manager to contact you directly with the outcome.
Kind regards,
Your Scratch & Patch Family 🐾💙🧡
Easy to use website and very clear.
23. april 2026
Besvarelse fra Scratch & Patch
Hi Pamela,
Welcome to the family!
It’s great to have you on board with us. Thank you for taking the time to leave us a review. We’re so pleased to hear that you found our website easy to use and that you were able to set up your policy quickly and efficiently with us.
We know how important it is to make things simple and straightforward, so it’s great to know that came across in your experience.
If you do have any further questions, please get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
I am very impressed with the service…
I am very impressed with the service that is provided in a friendly and efficient manner.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Theresa,
Thanks for leaving us another great review, we really do appreciate it. Thank you as well for taking the time to share your experience with us again.
Reviews like yours really do help other pet owners who may be considering moving to Scratch & Patch and deciding who they can trust to protect their beloved pets.
We’re so pleased to know our service was able to make the whole experience and journey that much easier for you, and that you found everything friendly and efficient throughout.
If you do have any more questions, please get in touch with us here: https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.