I absolutely love Scratch and Patch to be honest. I never expected to make a claim for my pet, but something unexpected happened and that was beyond my control. Scratch and Patch turned out to be a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Se mere
Virksomheden har svaret
good price , easy application very quick. the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm... Se mere
Virksomheden har svaret
Denied my claim when my dog had a non healing eye ulcer, linking it to conjunctivitis & allergies my dog had previously, before taking out my policy with them. Sadly the ulcer occurred 15 days after... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Scratch & Patch
Skrevet af virksomheden
|
|||||
|
At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
|
Kontaktoplysninger
124 City Road, EC1V 2NX, London, Storbritannien
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Fremragende
2 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy to use website with good…
Easy to use website with good competitive prices. Did an online chat just to double check something before I went ahead with the policy and the customer adviser was very good
30. marts 2026
Besvarelse fra Scratch & Patch
Hi Louise,
Welcome to the family!
Thank you for taking the time to share your experience. It’s great to hear you found the website easy to use and that our team were able to support you via live chat before setting up your policy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Quick and easy to set up
29. marts 2026
Besvarelse fra Scratch & Patch
Hi Mr Buckmaster,
Thank you for taking the time to leave us a review.
It’s great to hear you found everything quick and easy to set up, and that you were able to choose the cover that suited you. We’re really pleased to have you with us — welcome to the family!
If you ever need anything, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Taking this to the FCA
Given the sham nature of the review of my claim, I will now put this matter in the hands of the Financial Conduct Authority. I am hoping they will apply a more balanced assessment of my genuine claim.
Still looking for every reason NOT TO PAY a 100% genuine claim. I challenged the original claim decision, but without presenting any new evidence they rejected the claim again. They spent all of their time highlighting policy small print without making any further CLINICAL investigations. So they are continuing to make an ASSUMPTION regarding a pre-existing condition without having any proof whatsoever. The assumption suits them because it allows them to renege on their duty to pay.
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Claire,
Thank you for your review.
As per our response to your previous review, we assess claims based on the clinical history and information recorded by your vet at the time of consultation and diagnosis. This helps us determine how the policy terms apply, including whether a condition falls within the definition of a pre-existing condition.
We appreciate this isn’t the outcome you were hoping for and understand how frustrating this can feel. Our decision has been made based on the clinical information available and how this aligns with the policy terms.
If you have any further queries, you can contact us via https://scratchandpatch.co.uk/contact/
Kind Regards,
Scratch & Patch🐾💙🧡
Good service.
Very good at keeping me informed with my claim and a "no quibble" claim settlement.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Mary,
Thank you for taking the time to leave us a review of your claims experience — it’s really appreciated.
We’re really pleased to hear everything was handled smoothly and that you felt kept informed throughout. We hope everything went well at the vets and that your pet is recovering well.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Good efficient service and quick payment of claim
My french bulldog unfortunately was diagnosed with IVDD. This required an MRI scan to confirm and surgery once it was. I found the scratch and patch adviser on the the phone very helpful, friendly and knowledgeable. The phone system to get through to an advisor was very chaotic but I got there eventually. You have to claim online which was straightforward but did take some time. I had to make multiple claims for the treatments at various times. I was kept informed via email at each stage and my claim was paid into my bank in a week which I was amazed at but I did have all my receipts & vets information to hand. This is the first time that I have had to make a pet insurance claim and have been very impressed with the service from start to finish.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Rob,
Thank you for taking the time to share your experience with us — especially given everything you and your Frenchie have been through. IVDD is never an easy situation to face, and we really do hope they’re making a good and steady recovery.
It’s great to hear that the team were able to support you when you needed it most, and that once everything was submitted, your claim was handled quickly and kept moving without any added stress. That’s exactly what we aim for during what can be a worrying time.
We do appreciate your honest feedback around getting through to us and the claims process, it’s something we will take onboard as we are always working to improve our claims journey for our customers, so it’s genuinely helpful to hear.
Thanks again for your kind words, and for trusting us to be there when it mattered.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very competitive price went on uswitch…
Very competitive price went on uswitch and Scratch & patch was best value for money and very easy to sign my dog up to help with vet fees if ever needed also excellent customer service highly recommend
23. marts 2026
Besvarelse fra Scratch & Patch
Hi David,
Welcome to the family!
Thank you for taking the time to leave us a review. It’s great to hear you found us good value and that getting your dog set up was nice and straightforward.
It’s great to hear our customer service team provided the information you needed to make the right choice when setting up your cover. I’ll be sure to pass your comments on — they always enjoy hearing they’ve made a difference to someone’s journey.
We really appreciate the recommendation — it means a lot.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Simply affordable and easy
There was a lovely simplicity to getting this insurance. It was clear and crucially affordable. I'm very happy with the service so far! Thanks
24. marts 2026
Besvarelse fra Scratch & Patch
Hi Susan,
Thank you for taking the time to leave such a lovely review — it’s great to have you on board with us.
Really nice to hear how straightforward you found everything, and that you’re happy with the service so far.
If you ever need anything, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Besvarelse fra Scratch & Patch
Hi Samantha,
Thanks for taking the time to share your experience
Really glad to hear you found everything easy to use and that the excess options worked well for you — it’s great to have you with us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Claim paid promptly without any hassle
Claim paid promptly without any hassle. Would highly recommend Scratch and Patch
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi there,
Thanks for taking the time to leave us a review about your claim experience — we know making a claim can feel daunting, especially when you’re already dealing with a poorly or injured pet, so it’s great to hear everything was paid quickly and without any hassle 😊
It means a great deal to know you’d recommend us to others and trust Scratch & Patch.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Handled quickly
Only a small claim as far as vet’s charges are concerned but handled quickly. Was quite surprised that some of the claim was omitted due to the vet charging over 100% markup on one of the drugs. Will know in future to ask the vet. Just shows how we as loving pet owners are being ripped off by vet’s charges.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Steve,
Thanks so much for your review — really glad to hear your claim was handled quickly 😊
We understand your comments around medication costs — they can vary quite a bit between practices. It’s always worth checking with your vet, as you’ve said, just so you know what’s being charged.
Really appreciate you sharing your experience, and we hope your pet is doing well after their treatment.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Very easy to set and been with before
24. marts 2026
Besvarelse fra Scratch & Patch
Hi David,
Welcome back! It’s great to have you with us again 😊
Glad to hear everything was nice and easy to set up — we really appreciate you choosing us again.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
I wanted to find a pet insurance which…
I wanted to find a pet insurance which covered my older dog. My previous company put the price up so much Ineeded to find new cover. It was so easy to look at what Scratch & Patch had to offer and choose a policy that was suitable for my dog.
19. marts 2026
Besvarelse fra Scratch & Patch
Hi Fiona,
Thank you for your lovely review! We know how frustrating it can be when prices suddenly jump — especially when all you want is to keep your older dog covered without the hassle.
It’s great to hear you found everything easy to look through and were able to pick something that felt right for you and your dog — that’s exactly how it should feel.
We really appreciate you taking the time to share your experience 😊
Your Scratch & Patch Family 💙🧡
Great customer service on set up
Just setting up pet insurance and the customer service person was excellent. Really helpful and really clear on the policy wording etc.
23. marts 2026
Besvarelse fra Scratch & Patch
Hi there,
Thank you for your lovely review! It’s great to hear that your experience setting up cover was such a positive one, and that the team were able to support you clearly through the policy wording.
We’ll be sure to pass your kind feedback on to our customer service agent — they’ll be really pleased to hear they’ve helped you.
We know how important it is to make things easy to understand from the start, so it’s great to know that came through.
Thanks again for taking the time to share your feedback.
Your Scratch & Patch Family 💙🧡
Easy to understand and set up insurance…
Easy to understand and set up insurance cover. Very good insurance package. Exactly what I needed! Thank you.
22. marts 2026
Besvarelse fra Scratch & Patch
Hi there,
Thank you for your lovely review! It’s great to hear that you found everything easy to understand and set up — that’s exactly how it should be.
We’re really pleased the cover fits what you were looking for and that the package met your needs so well.
Thanks again for taking the time to share your experience.
Your Scratch & Patch Family 💙🧡
Besvarelse fra Scratch & Patch
Hi Wayne,
Thanks for your great review! We’re really pleased to hear that our pricing stood out for you, and that having a choice of excess helped you find cover that suits your needs.
Giving customers flexibility and value is something we focus on, so it’s great to know that came through in your experience.
Thanks again for taking the time to share your feedback.
Your Scratch & Patch Family 💙🧡
Very helpful and easy to chat about…
Very helpful and easy to chat about cover for our dog via wassapp and as our pet is over 10 it was very nice not to have a coop payment for the excess plus an affordable quotation for the policy would highly recommend
17. marts 2026
Besvarelse fra Scratch & Patch
Hi Julie,
Thank you so much for your lovely review! It’s great to hear that you found the process easy and that chatting with us on WhatsApp worked well for you — we know how important it is to make things simple and accessible.
We’re also really pleased we could offer cover that suits your dog, especially at 10+ where options can sometimes feel limited. Making sure things remain clear, fair, and affordable is exactly what we’re here for.
Your recommendation truly means a lot — thank you again for taking the time to share your experience.
Your Scratch & Patch Family 💙🧡🐾
Easy process
I added another pet dog. Well, actually I just applied for insurance for my new dog. I don't think it ever asked if I had one already, so no discount as far as I can see. Process was quick and easy as I recall, not too much extra stuff to fill in.
18. marts 2026
Besvarelse fra Scratch & Patch
Hi Yvonne,
Thank you so much for your 5* review and for taking the time to share your experience — it’s great to hear the process was quick and easy for you.
To help enhance your experience even further, we just wanted to let you know that in order for our multi-pet discount to apply, all pets need to be held on the same policy. This is what triggers the 20% discount across your cover.
Not to worry though — we’ve taken a look at your policy and we should be able to work something out for you on this occasion. I’ve arranged for a member of our customer services team to reach out to you tomorrow to talk you through the options and make sure you’re getting the very best from your policy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 💙🧡🐾
They exclude almost 50% of the costs of…
They exclude almost 50% of the costs of emergency pet treatment from their gold policy
12. oktober 2025
Besvarelse fra Scratch & Patch
Hi John,
I’m sorry to read that we’ve been unable to meet your expectations this time.
We understand how important it is to feel confident in the level of cover you’ve chosen. While our policies are designed to provide comprehensive support, there are certain terms, limits and exclusions that apply, which are outlined in the policy documentation provided at the start of cover.
If you’d like us to review your concerns in more detail or talk through how your policy works, our team would be more than happy to help.
You can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Besvarelse fra Scratch & Patch
Hi there,
Thank you for taking the time to leave us a 5-star review! We’re really pleased to hear that you’ve had a great experience with our customer service team and that you found our pricing competitive — that’s exactly what we aim to deliver.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 💙🧡
So far so good
Easy to sign up, fairly decent monthly cost and let’s see how it goes if and when I need to claim.
15. marts 2026
Besvarelse fra Scratch & Patch
Hi Jasmin,
Welcome to the family! 🐾
Thank you for taking the time to leave us such a great review! We’re really pleased to hear that you found the sign-up process easy and that the monthly cost feels like good value — making things simple and accessible is really important to us.
And if you ever need to use your cover, we’ll be here to guide you through it with care and support.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 💙🧡
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.