I absolutely love Scratch and Patch to be honest. I never expected to make a claim for my pet, but something unexpected happened and that was beyond my control. Scratch and Patch turned out to be a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Se mere
Virksomheden har svaret
good price , easy application very quick. the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm... Se mere
Virksomheden har svaret
Denied my claim when my dog had a non healing eye ulcer, linking it to conjunctivitis & allergies my dog had previously, before taking out my policy with them. Sadly the ulcer occurred 15 days after... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Scratch & Patch
Skrevet af virksomheden
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Kontaktoplysninger
124 City Road, EC1V 2NX, London, Storbritannien
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Fremragende
2 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quick and easy even on line.
8. april 2026
Besvarelse fra Scratch & Patch
Hi Natalie,
Welcome to the family!
It’s great to have you on board, and thank you for taking the time to leave us such a lovely review. We’re really glad you found everything quick and easy to set up, especially using our online platform — that’s exactly what we aim for.
It means a lot that you’ve shared your experience, as it helps other pet owners feel confident choosing us and becoming part of our ever-growing family.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Be careful when insuring your pet with…
Be careful when insuring your pet with this company.
My dog was 12 years old and we thought he was healthy having had regular check with the vets every year.
He suddenly collapsed and we rushed tot he vet only to find he had cancer of the liver that had burst causing a massive internal bleeding and very sadly he had to be put to sleep.
Cost £600 claimed on our insurance to find out that with all the stipulations and because he was over 10 years old we received £19.
Make sure you read the small print as the insurance was next to useless. A waste of money.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Bryan,
Firstly, we are very sorry to hear about the loss of your beloved pet, and we’re sorry that your recent experience has added further frustration at what is already a difficult time.
Please could we ask you to provide us with more information through the Trustpilot request we have sent to you. We will then be able to locate and investigate your claim, and review your experience further before coming back to you.
If you have any questions or concerns we can help with in the interim, please don’t hesitate to contact us: https://scratchandpatch.co.uk/contact/
Kind Regards
The Scratch & Patch team
** Response Update**
Hi Bryan,
Thank you for your patience while we looked into your specific case.
We understand how frustrating this must feel, particularly when you’ve taken steps to ensure your pet was well cared for. Insurance policies can vary depending on the level of cover chosen, with different allowances and limits applying to certain types of treatment and outcomes — and a pet’s age can also impact how a claim is settled, including the excess and any applicable contributions.
Having reviewed your claim, we can confirm that it has been assessed in line with the terms and conditions of your policy, taking into account the relevant limits, excess and any age-related allowances that apply.
We truly appreciate you taking the time to share your experience. We’re very sorry that our product hasn’t met your expectations on this occasion, and your feedback is important to us as we continue to review and improve what we offer.
If you do need any further clarification around your claim decision, you can always speak to one of our agents via https://scratchandpatch.co.uk/contact/
Warm regards,
Scratch & Patch 🐾💙🧡
Great value
Great value for money, hassle free to sign up and relevant coverage, instead of add-ons that are not really needed.
29. december 2025
Besvarelse fra Scratch & Patch
Hi Marisa,
Thank you for your kind review! It’s great to hear that you found everything hassle free and relevant. Exactly how it should be!
We’re also really pleased the cover fits what you were looking for and and has provided value for money.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 💙🧡
Used you before for my current dog…
Used you before for my current dog Manx(Maxi) so happy to use again for my cat Sox
7. april 2026
Besvarelse fra Scratch & Patch
Hi Alan,
Thank you for your review.
It is great to hear that, after some time with Manx on cover, you have also chosen to trust us with Sox 😊.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Easy website to use
Easy website to use and application process was simple. Good value price
31. marts 2026
Besvarelse fra Scratch & Patch
Hi,
Welcome to the family, and thank you for your review!
It’s great to hear you found the website easy to use, and it is reassuring that the application process was also simple, which is exactly what we aim to deliver.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Besvarelse fra Scratch & Patch
Hi Patricia,
Welcome to the family!
Thanks so much for your review — really glad to hear getting your new pet insurance set up was nice and easy. That’s exactly how it should feel from the start, and it’s great to have you as part of our ever-growing family.
If you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Besvarelse fra Scratch & Patch
Hi Paul,
Welcome to the family!
Thank you for your review — we’re really pleased to hear you’re happy with both the service and the price. Keeping things straightforward and fairly priced is really important to us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Besvarelse fra Scratch & Patch
Hi Beanie,
Welcome to the family!
Thank you for your review — it’s great to hear you found everything easy to set up and, just as importantly, easy to understand. We know insurance can sometimes feel a bit confusing, so making things clear and straightforward about what’s covered is something we really focus on.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Dog insurance taken out
Dog insurance taken out, the app is easy to navigate, the price was reasonable, as yet not needed to use the insurance but dealing with them so far has been great.
26. september 2025
Besvarelse fra Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us such a lovely review — it’s great to hear you found the app easy to navigate, the price reasonable, and that your experience with us so far has been a positive one. We work hard to keep things simple and fairly priced from the start, so it’s really nice to know that’s come through.
Should you ever need us, our dedicated claims team will be here to support you every step of the way. You can also make use of your Vetcareline service, available 24/7, if you ever want a bit of guidance before deciding on a vet visit.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Easy choice selection.
Easy to choose with clear information on line. Plenty of 'read this', before proceding, written in plain language. Hope that in the event of a claim, they are as good.
31. marts 2026
Besvarelse fra Scratch & Patch
Hi Mr S C,
Welcome to the family!
Thank you for your thoughtful review — it’s great to hear you found the process easy to follow and the information clear and written in plain language. That’s something we put a lot of care into, so it’s really good to know it’s coming across as intended.
We completely understand your comment around claims, and if you ever need a bit of guidance, you can make use of our Vetcareline service, available 24/7, to help you decide on the next steps before a vet visit.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very competitive price and app is easy…
Very competitive price and app is easy to navigate.
Documents received immediately.
3. april 2026
Besvarelse fra Scratch & Patch
Hi there,
Welcome to the family!
Thank you so much for taking the time to leave us such a great review. It’s great to hear you found our pricing competitive and the app easy to use — that’s exactly what we aim for when making things as simple and stress-free as possible.
We’re also really pleased your documents came through quickly, as we know how important it is to have everything in place from the start.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Caring and understanding company
Scratch and patch are by far the best pet insurance going. Are so caring and understanding towards you when it comes to the death of your fur baby and go beyond to help you
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Charles,
Thank you for taking the time to leave such a kind review. We’re so sorry for your loss, and we truly appreciate your words about the support you received during such a difficult time.
It means a great deal to know we were able to help and be there for you when you needed it most.
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Going into my second year with scratch…
Going into my second year with scratch & patch great customer service again!!
1. april 2026
Besvarelse fra Scratch & Patch
Hi there,
It’s great to see you’re heading into your second year with us, and we really appreciate you choosing to stay with Scratch & Patch. It’s lovely to hear you’ve had great customer service again, and I’ll be sure to pass your comments on to the team.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Besvarelse fra Scratch & Patch
Hi Diane,
Welcome to the family!
Thank you for taking the time to leave us a review. It’s great to hear you found the process easy to set up and at a great price, and we’re really pleased to have you as part of our growing pet-loving family.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
excellent service good price
29. marts 2026
Besvarelse fra Scratch & Patch
Hi Wendy,
Welcome to the family!
Thank you for taking the time to leave us a review. It’s great to hear you found the service excellent and good value for money, and we’re really pleased to have you on board with us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Besvarelse fra Scratch & Patch
Hi Helen,
Welcome to the family!
Thank you for taking the time to leave us a lovely review. It’s great to hear you found the process easy and straightforward when setting up your policy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Explanation was simple and clear.
Explanation was simple and clear.
I got the information I needed. I like the 20% discount for my second pet.
27. marts 2026
Besvarelse fra Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave a review. It’s great to hear everything was explained clearly and that you were able to get the information you needed. It’s also great to read that you were able to take advantage of our multi-pet discount.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Cannot recommend this company enough
Cannot recommend this company enough. I’ve had pet insurance for 10 years and never had to make a claim and in the past 2 weeks we’ve found ourselves in a terrible situation and had to make two different claims. Our beloved dog Honey started with glaucoma and rapidly lost her vision. A week later experienced horrific bloody stools and dehydration so bad she had to be admitted to an emergency vets. The vet bills are frightening even though you know you’ve got peace of mind but sometimes you’re waiting for a BUT about paying. I can honestly say we were not waiting long to be reimbursed for the first lot of treatment and the second lot was dealt with directly between the vets. Customer Service is exceptional Elise was so lovely I spoke to the same advisor twice, unheard of with most organisations these days. She was compassionate and supportive. We have insurance for both our cats here and feel very lucky and confident we are with the right insurers.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Tammy,
Thank you for taking the time to share your experience with us.
We’re so sorry to hear about what Honey has been through – that must have been an incredibly difficult and worrying time for you. It means a great deal to know we were able to support you when you needed us most, both with your claims and through the care provided by our team.
Elise will be especially pleased to hear your kind words – we’ll be sure to pass this on to her.
We’re really glad to have you with us and to be able to provide cover for both of your cats.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Reliable and efficient
Reliable and dealt with my recent claim very quickly and efficiently
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi Jayne,
Thank you for taking the time to leave us a lovely review. It’s great to hear your recent claim was handled quickly and efficiently, just as it should be when you need us most.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Auto renewal
Auto renewal
Got in touch via live chat as couldn't cancel auto renewal online as needed a new policy for an additional pet.
was linked to a customer services rep quickly and auto renewal cancelled for existing policy within a couple of minutes.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Scratch & Patch
Hi there,
Thank you for staying with us for another year, and it’s lovely to hear you’ve added another pet to our ever-growing Scratch & Patch family. It’s great to know our team were able to step in quickly via live chat and get everything sorted for you without any hassle.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.