Domestic & General - Germany Anmeldelser 

Tried going directly to D&G to book a repair and got cut off twice. (Foreign Call Centre). Got in touch with my machine manufacturer and they arranged a repair. Had a first visit from engineer and he informed me a new Drum, Programmer and door seal was required and he ordered them there and then. The second engineer arrived and fitted the drum, put the old drum seal back on (what did he do with the new one) and dont know if he fitted the new Programmer. He took our hand towel from our towel rail and wiped the water that had spilt on the floor. Never found this out until he had gone. He removed the old drum to his van and left the drum box outside our neighbours house. This could have been classed as Fly Tipping and a fine for me had someone seen and reported it. Verry poor behaviour from someone representing a company.

Übelste Abzocke bei Handykauf wurde von einem Mitarbeiter bei Medimax eine Zusatzversicherung gegen Glasbruch aufgedrängt, welche angeblich im Geschäft monatlich kündbar sei. Im Vertrag stand allerdings Jahresvertrag. Nächsten Tag schriftlichen Widerruf in den Laden gebracht. Seit 3 Monaten wird weiter fleissig abgebucht. Keine Reaktion auf Anschreiben oder Telefonate. Im Laden zeigt man sich gelassen. Neue Masche der Abzocke??? Hände weg!!!!

Never had a problem until today! Woke up American style fridge freezer warning lights on, food defrosting and Manuel said to turn appliance off as symbol appearing represents “danger to life and property” so had to turn it all off. All frozen food destroyed and now no fridge either, contacted today( Friday) to be told someone will come out weds. Spoke to 5 different people who put me on a cancellation list, so if a repair comes up sooner I can have it. Got a txt 1 hour later saying “we can come out Monday, reply before 11am to confirm” so replied YES at 10am..thought yes it’ll be fine by Monday..only to receive another text 3 mins later saying “sorry the Monday slot has gone”?? I’ve had to pay £50 for a second hand fridge freezer to tide me over till weds!! And all food lost isn’t covered which I think should part of the plan.

Booked for a repair today , was told they would ring am with estimated time , now 18.41 no communication whatsoever, rang only to be told sorry can't get hold of engineer ring back tomorrow

Esta empresa de seguros es una estafa en toda regla!!!!!!!
Me han tenido dos semanas esperando para reparar una secadora que no se podía reparar y ahora me dicen que solo me corresponden 60/€ de indemnización.
No caigan en la trampa!!!!! Doy una estrella porque no me permite dar 0.

I've been with Domestic and General for several years and Found them to be outstanding. Customer Care representatives are always courteous, friendly and helpful. Service or repair problems Are dealt with efficiently and quickly without sny quibbles.

Absolute pain in the backside constantly ringing us up about insurance upgrades for our fridge, freezer, cooker and washing machine etc.. when I have already told them that we are moving house and that the existing white goods are staying in our old property. We won’t be using or recommending this company to family and friends in the future.

£850 WASHER 3 YEARS OLD I HAVE A PLAN IN PLACE D & G HAVE BEEN OUT TWICE CAN'T FIX IT SO SHOULD REPLACE WHEN THIS WAS TOLD TO ME THEY ESCALATED CALL TO DO THIS BUT I WAS TOLD THE PLAN IS GOING TO BE CANCELLED BUT DONT WORRY I WILL NOT BE CHARGED FOR THE CALL OUTS, WHAT A JOKE

VINCENZO ZINNA'
Un'esperienza veramente allucinante. A fine aprile 2023 si rompe la lavatrice e chiamo l'assistenza. il 5 maggio arriva il tecnico e dice che deve portarla via per sostituire il cestello. Nelle loro mani si rompe anche la scheda. Continuo a chiamare il tecnico e l'assicurazione , ma non si arriva mai ad una conclusione, sempre la stessa risposta, stiamo sollecitando l'area manager.Siamo al 19 giugno e ancora nulla, sono ancora senza lavatrice. Loro si pagano ogni mese, ma non garantiscono alcun servizio. Sono inefficienti al massimo. Meglio stare alla larga. Grandissimi imbroglioni.

Took out a policy for a fridge freezer repair. Sounded like a fair deal. Ice wasn't dspensing and water didn't stop when you released the button. The engineer visited and seemed to fix it. The ice despenser does work but if you look up where the ice comes out he has covered the old flap with gaffa tape. Not exactly hygenic, the water dispencer worked for about a week before the fault returned and now water is leaking out. All in all it would have been better if they hadn't got anywhere near it

fault reported 3 May and still awaiting repair of washing machine
Will complete review once repair is completed although Pacifica appear to have completed it although DPD still have the parts from them in transit to me for engineer visit on 15 June
ate & Time Location Description
16 Jun 2023 02:10 Burgess Hill Your parcel has arrived at our Burgess Hill depot
16 Jun 2023 02:08 Burgess Hill Your parcel has arrived at our Burgess Hill depot
15 Jun 2023 05:27 Hub 4 - Hinckley There's a delay with your parcel at our sortation facility
15 Jun 2023 02:40 Hub 4 - Hinckley We have your parcel, and it's on its way to our Burgess Hill depot
14 Jun 2023 15:32 Pacifica Group We've received your order details, but have not yet received your parcel

Had a faulty washer drier in April 2023.
It took 4 engineering visits over 6weeks.
Went faulty again so complaint to D&G who reluctantly agreed to replace machine.
This week Dishwasher developed a fault with 2 repairs under its belt.
Asked D&G to consider replacing this appliance due to me still being in probation in new role & I dont want more time off work to fix this. The appliance is almost end of life anyhow.
Flat refusal to help and nearest engineer appointment over a week away.
Terrible service.
Cancelled policy now & bought new appliance, worked out I can replace appliance every 3 years based on their charges.
This company used to be reasonable but have gone down hill massively.
DO NOT INSURE WITH THEM !

Had a few calls from a 020 number, I finally answered and was suspicious from the start, he gave me the impression he was from Sky asking me if I was happy with Sky glass, he then told me they were adding more channels in July (which I have since found out it is not true) then pushed the cover on the Sky glass tv. I called the number today and found out it was domestic and general. Very sneaky

7 weeks since engineer came out and no spare parts. Phoned several times and been assured each time that they are on the way but never arrive. Virtually impossible to contact, when you do get through it seems they are all working at home. Finally told that they will investigate and get back to me I. 2 days. Then get a text saying it will be 5 working days.

Salve, in data 02/06 ho stipulato un contratto con voi, ho richiamato in mattinata in quanto, il numero verde di INDESIT mi ha ricordato che la mia garanzia finiva il 21/10, quindi attualmente questa polizza non mi serve (veniva fatta partire il 10/06, ed io ho prenotato tramite il numero verde il 7 giugno l’uscita del tecnico, rischiando di dover pagare sia lui che la polizza)

Richiamando, mi ha risposto Alexia, dicendomi si contattare questa mattina, purtroppo per motivi di lavoro non sono riuscito a chiamare.
Ho provato oggi pomeriggio, mi ha risposto un’operatrice dall’Albania, ho chiesto l’annullamento di polizza entro i 14 giorni (il giorno 05/06) non avendo ancora usufruito di essa.
Mi ha detto che sarebbe arrivata una mail con la cancellazione, ma ancora non vedo nulla. Avrò mandato minimo 4/5 mail differenti.

CODICE CONTRATTO IT05003523

(Nel contratto originale c’è sbagliata anche la mail che mi hanno poi corretto nel servizio clienti)

Resto in attesa di un riscontro per capire l’avvento annullamento.

Domestic & General
Complete and utter disgraceful company (trying to be polite)
Very elderly relative left with no washing machine for 4 months having to clean clothing in the bath. D&G sent 3 engineers from Bosch (another useless company) wasn’t resolved with Bosch closing the case but still broken machine.
After I contacted D&G multiple times on behalf of my relative speaking to them but scarily no data protection (illegal) got an engineer to basically say it needed replacing straight from the start. 2 more cancelled appointments but finally a new machine on the way. Promised they would plumb the new washer and remove the old one. The new one was left in the kitchen not plumbed in and old washer left on the driveway.
Asked for the premiums to be reimbursed for time without washer but received letter refusing.
No duty of care, data protection violations. Complete and utter useless cowboys. Please stay away

Already have domestic appliance insurance with this company. I was called today by a salesman, who began by asking me for the first line of my address and postcode for security reasons. When I remided him that it was him who was calling me, and that I should be asking him for security identification, he hung up on me. With fifty years experience of sales/marketing experience, up to directorship level,I would like to inform the untrained 'yoof' that selling is more than 'click, onto the next commission.'

We have been with Domestic & General for year’s.
Most of our appliances are covered by them.
We have had great service for about 70% of our repair’s/ replacement’s.
Nearly a month ago our bedroom 43 LG TV fell off it’s stand, I was fortunate enough to have been close enough to stop it crashing to the floor.
It is on a boomerang stand, and we were shocked to notice that holding this large TV up was on a tiny Phillips head screw, the type that you put on a battery cover of a child’s toy!
For safety reasons I did make LG aware of this, as it is dangerous.
A few day’s later it came crashing down at four a.m.
D&G arranged for a repair company called Emsted in Coventry to take a look at it.
Both Sarah & Sian were brilliant, the repair man was great.
Due to safety issues after a third crash from the TV.
They sent me an email to get in touch with D&G to arrange a replacement.
They have a few pleasant staff members, but some clearly hate their job’s, and do not have any intention’s of giving good customer care.
I have spent upwards of nine hours on the phone trying to sort out a replacement, made slightly complicated for us both as we have two televisions covered with them, but the other TV is on our Sky policy, that is covered by D&G.
Several times they sent the link to choose a replacement, always within a two hour window, these links never arrived .
Get to last Tuesday after no contact due to D&G being closed for the Bank Holiday.
Still no link received!
Eventually on Wednesday, I got to speak to a human , linked sent, still not received, so I spoke to another lady she had me on hold for about an hour.
She found a replacement. I was pleased as it was the one that I had found, an LG 43UR910OLA, this has a flat base stand, not boomerang stand , or two tiny stand legs either side.
We cross referenced our model number,
I was pleased that we had found the same one.
I made it clear what sort of base that I needed.
I had to wait for a delivery which was today (Saturday 3rd June). However they sent the wrong model, LG 43UQ91, this has a boomerang stand!!!!
I am vulnerable & only sleep for a few hour’s so the television is important to me, they know about this, and apparently when you are on hold for ages, their automated recording tells us how important their customer’s are.
I will now have to waste the best part of another week trying to sort this out, another week of long nights.
This is a company that bombards you with cold calls to try and get you to add to your plan, please just get back to giving a more reliable experience, and make life easier for your loyal customer’s.

Domestic & General have cancelled my appointment twice!! There is no communication in what is happening. It is always down to the customer to ring and find out. The advisors are not always helpful and will most of the time blind transfer you. I have a pregnant woman in the household and my heating is not working due to a repair authorised by Domestic and General!! It has almost been over 4 weeks and you have cancelled my appointment twice including today!! Please contact me!! Yes Contact me!!! No body is helping.

In a separate matter, an engineer has also damaged my property in the past and domestic and general response was “take it up with home insurance” how rude!!

I am severely stressed and this is affecting my health due to no heating!!!

I have a few items covered with you and I will be looking to cancel if there is no resolve!!!!

This is a on going issue!!!!!

The question when starting your review is, "What went wrong this time?"

Even Trustpilot knows loL

It should say, "What went right this time?" in which the answer would be "Nothing."

Got the warranty for my washer and dryer back in December 2022 because my washer started acting up. I was told the warranty won't go into effective until 30days (sometime in January), in which the washer went completely down by then. I called about an appointment for a technician to come out. Appointment was scheduled for 2 weeks after the warranty went into effect.
It's now June 2023, and my washer is completely broken 4-5 service calls/technicians later, and they are still trying to order parts and work on it.

I'm thinking over these months, how many times and people does it take to fix 1 washer? It's a part broken everytime someone works on it and/or another part that needs ordering. One technician broke the agitator completely and told D&G it needed to be broken in order for everything to be fixed. What type of s*** is that?!?!? Nothing was wrong with the gears. It was always the gears/belts underneath the washer that needed replacing.

I just said to hell with both companies, if it aint fixed after
working on it for 6months, just start looking for a new washer.

I'll be canceling my membership tomorrow, and my father in-law told me to tell them to kiss his ass as a whole lol

Don't waste your money or your peace trying to get your appliances repaired through them. It isn't worth the frustration and headache.