Defence Discount Service Anmeldelser 

Warren was outstanding in answering my query and getting it sorted. His correspondence with me was excelent and timely.

Went with an issue. Team were efficient and sorted it very quickly. Very happy.

Needed to change my account email address and had to submit a support request to do this.
Khyati was able to make the change for me and all was resolved albeit the process took a couple of days to get an initial response.

I needed to change my email address Reece was quick to respond and action this after I had problems logging in he gave me hints & advice on what to do which resolved my issue

Reece at Defence Discount Service responded to my enquiry where for some reason, probably because I had bought a new smart phone, Defence Discount Service had been uninstalled. With Reece's assistance and guidance I am now up and running again with the app on my smart phone. Just straight forward advice with no jargon.

I had an issue with logging into the app. An email to the service support team was quicky resolved by Tracy. Couldnt have been more helpful.

Thank you Warren for helping find my lost Defence Discount card in the system, which was entirely my fault, using the wrong email address. He was so courteous and helpful and with the right information he found it immediately. Such a kind and helpful person. Thank you again.

Needed to change my log in details. Warren sorted all the issues I was having quickly and efficiently
Thank you Warren

The service it provides to ex-forces members is second to none.
A lot of ex-forces people, don't even know about the Defense discount service. So I inform them all about it and get them to join. The savings can be huge.

Site was a little glitchy at first but Clover did an excellent job at sorting my application for me. Card is in the post.
Thanks again Clover for all the help.
Rob

Staff very heloful.A good selection of supliers to choose from.good to have help for veterans

I had an issue with my renewal, in that although I'd paid it had not registered correctly. (Who doesn't love technology) I went through the help section on the website but couldn't find a section that dealt with renewal issues so choose account closure and at least got my issue across. I was contacted within 24 hours by Reece who asked 1 question and within the hour it was sorted. I now have access to my digital card and offers again so great customer service on his part. I regularly use my DDS Card but have noticed certain companies raise their prices when going through the App compared to normal internet prices without the card.

Due to a computer glitch when setting up my Defence Discount Service account, I subsequently received an ‘account suspended’ email which was unexpected as my account setup had failed. I contacted the DDS to query this and immediately received an email from Reece advising me how to resolve the issue and by following Reece’s advice I was able to setup my account. In fact I also received the same advice from an unnamed person in the same support team but it was Reece who maintained contact with me and eventually was able to close my support request. I am extremely grateful to Reece for the prompt, positive and professional help I received and I now have my Defence Discount Service account and card up and running. Thank you Reece!

I had a problem with my membership which Clover sorted out quickly and with no fuss. Thank you Clover!

The customer service team, especially Khyati, have been very polite and helpful with resolving difficulties I was encountering with my membership.

Now my membership issue is fixed I have gained access again to the discounts offered by this service!

I had an issue with my log in and sent DDS a query. Khyati emailed me back within 2 days and was very professional and helpful with the reply. My query was dealt with and actioned straightaway.

My problem was sorted out by khyati - he was very efficient and got my account up and running again quickly

Had an issue with taking payment twice and not having any access to my virtual card. After a few backwards and forwards emails to Reece, it was sorted and one payment was refunded.

Prompt and efficient service.
My issue was resolved the same day.

Reece was quick to reply and uptake