H.Upman no2 . Firstly I was delighted that they had some age on them (2017). My old supplier has put up their prices by 50%. So this was the first time I used Cigar Smokes I will always use them from... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplie... Se mere
Zeer tevreden over de service en de kwaliteit van de sigaren. Eerste levering werd in beslag genomen door de douane. Na een mail werd een nieuwe levering gedaan zonder extra kosten. Levering reeds o... Se mere
I placed an order for five different brands of cigar (19 cigars in total). A week later I received an email informing me that none of my choices were available and replacements were suggested. I had... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.
Kontaktoplysninger
Carrer Núm. 8, Zona Franca, 08040, Barcelona, Spanien
- +1 (305) 433-8543
- info@cigarsmokes.com
- www.cigarsmokes.com
4,1
God
238 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great company to do business with!
Great company to do business with! Maria is the best, she did a great job of always communicating updates on our order!
31. januar 2024
Great customer service (Oksana)
8. januar 2024
Besvarelse fra CigarSmokes
Dear Mr. Ryan.
When your case was reported to us, we started the request for a compensation. Unfortunately, suspending the payment by your side, was considered as a dispute and we couldn't continue with the compensation process.
You can contact us directly at info@cigarsmokes.com to restore your account and continue with our relatonship .
Sincerely,
Orlando
Sales and Customer service supervisor
Customer service and shipping went Well.
Customer service and shipping went perfectly and cigars arrived in great condition. Quality of the cigars was excellent also.
21. november 2023
Montecristo double Edmundo
As usual, I received my cigar boxe on time with all what’s necessary to keep it humid👏🏻👏🏻
Double Edmundo that has so many aromas from the start and till the last second…
Fantastic guys and bravo for the efficiency👏🏻👏🏻
For the 4th time, and now you made a faithful customer!
Thank you and until my next order, I send you my very best
1. november 2023
My entire order was unavailable and replaced
I placed an order for five different brands of cigar (19 cigars in total). A week later I received an email informing me that none of my choices were available and replacements were suggested. I had paid for the order so accepted the replacements (18 cigars were sent) some were much bigger than I’d wanted. No attempt was made to send a couple of free cigars for the disappointment. I don’t think I would use CigarSmokes again. The replacement cigars did arrive in very good condition though.
2. oktober 2023
Besvarelse fra CigarSmokes
Hello Mr. Newick
I hope you are well
Thank you for your comments!
In response to your complaint, I think very cordially, it was explained to you that unfortunately, some of the cigars you bought were recently out of stock, in the corresponding warehouse.
In fact, we negotiated with you and offered you a list of options that you agreed with. In fact, the options we offered were similar in price to the original products.
We would like you to verify your email so that you can check the previous negotiation we had before dispatch.
Sincerely,
Isnela Solis
Junior Supervisor
I had an issue with shipping and they…
I had an issue with shipping and they were great!!! Really appreciate their help! I can’t wait to start smoking my new Epicure # 2!
4. september 2023
Complete garbage
Complete garbage. Terrible fakes. Never ever ever buy from these alleged vendors. All they sell are fakes.
5. september 2023
Besvarelse fra CigarSmokes
Hello, Mr. Brandt,
First of all, we can assure you that all our products are 100% authentic. We have been in the market for more than 20 years and so the trust of our customers is strong. You can take as an example the many 5-star reviews on this platform.
If you need to clarify your doubts, you might contact us and we can prove the authenticity of our products.
Sincerely,
Orlando.
Sales and customer service supervisor.
Works every time
Works every time, good customers service, fast answers to email, top!
24. august 2023
Sealed box
Sealed box, moisture co trolled, all bands on; that is the way to deliver Havana Partagas!
9. august 2023
Great customer service and selection
11. august 2023
Very Disappointed
In the not too distant past ordering from CigarSmokes was efficient and convenient-Oksana would call me or I would call her, give her my order and she would send me a link.
Now, I cannot reach her and I have to send an email and wait for a considerable period of time.
I am very disappointed in your company and miss her outstanding customer service.
12. september 2023
Besvarelse fra CigarSmokes
Hello, Mr. Gencavage.
I hope you are well
In response to your complaint, from the moment you requested the order, you were informed that the Sales agent was not available, but that the Customer Service department would be happy to assist you.
In fact, we assisted you very kindly, your order was created and a confirmation email was sent to you.
We really appreciate you checking your emails and verifying all of our communications.
Isnela Solis
Customer service
Quick delivery
31. juli 2023
everything want perfect
everything want perfect ! cigars are in good condition delivery was on time 👍🏻
16. juli 2023
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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