CigarSmokes Anmeldelser 238

TrustScore 4 ud af 5

4,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

H.Upman no2 . Firstly I was delighted that they had some age on them (2017). My old supplier has put up their prices by 50%. So this was the first time I used Cigar Smokes I will always use them from... Se mere

Bedømt til 5 ud af 5 stjerner

I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplie... Se mere

Bedømt til 5 ud af 5 stjerner

Zeer tevreden over de service en de kwaliteit van de sigaren. Eerste levering werd in beslag genomen door de douane. Na een mail werd een nieuwe levering gedaan zonder extra kosten. Levering reeds o... Se mere

Bedømt til 2 ud af 5 stjerner

I placed an order for five different brands of cigar (19 cigars in total). A week later I received an email informing me that none of my choices were available and replacements were suggested. I had... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Cigarforretning

Skrevet af virksomheden

CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

238 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

First time I ordered through this…

First time I ordered through this company.
I must say I am very pleased with my order and delivery quicker that I thought. Kept updated throught the delivery with emails and texts. Cigars came with Boveda packs and no issues. Needless to say one happy customer.
Many thanks.

3. januar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I had to throw away 2/3's of my cigars…

I had to throw away 2/3's of my cigars due to poor construction--e.g., the cigars were wrapped much too tight came apart easily.

8. oktober 2024
CigarSmokes-logo

Besvarelse fra CigarSmokes

Hello Mr. Budner
I hope you have a nice day

I appreciate you taking the time to share your experience with us, as it helps us improve our service.

In response to your complaint, all our boxes are stored in climate-controlled warehouses and are shipped in a humidity vault to preserve the quality of your cigars.

According to what you indicate, it could be an inconvenience with dryness in the cigars. In these cases, we recommend that customers keep the cigars in a humidor for two weeks, with a humidity of 60%.

If after this, the inconvenience continues, we can enter a request for possible compensation.

I would appreciate it if you contacted us (info@cigarsmokes.com), to further discuss the issue and provide you with personalized assistance, as we value the satisfaction of our customers very much.

Sincerely,
Isnela Solis
Junior Supervisor

Bedømt til 2 ud af 5 stjerner

UK Boarder Force-Customs Charges

I have not had a great experience puchasing Cigar products from this company. Product is geniune and delivery is within 45days advised.
However, UK Border Forces have held every order i have placed until i paid the extortionate Customs Charges. If you buy a carton of say 25 Cigars and it get stopped by Border Force Officails, expect to pay an additional +/- £150 for Duty/VAT and Handeling charges before they release it for actual delivery.

18. september 2024
Uopfordret anmeldelse
CigarSmokes-logo

Besvarelse fra CigarSmokes

Hello Mr. Perham,

Our team is always looking for the right process to avoid inconveniences, but sometimes these procedures can be unpredictable, but we do our best to ensure smooth deliveries.

We appreciate your feedback and look forward to having you back very soon.

Dax Puero-Franco
Customer Service Team

Bedømt til 1 ud af 5 stjerner

Regarding order number CS55631

Regarding order number CS55631 , unfortunately the cigar box you sold me is fake , I searched for its authenticity on Habanos S.A and the result was Partagas Serie D NO 4 , and the box is H. Upmann Petit Coronas , I’m really very disappointed as I have made many orders from your website and I’m not buying again .

Attached the photos of the box and a screen shot of HABANOS Website

8. september 2024
Uopfordret anmeldelse
CigarSmokes-logo

Besvarelse fra CigarSmokes

​Dear Mr. Iman

First, we can assure you that all cigars we sell are 100% authentic. We have been in the cigar industry for more than 20 years, so our customers' trust is strong. All cigars we buy from Habano's official distributors.

We invite you to send us the details by email so that we can provide you with the proper attention that characterizes us as a company.

Best regards,

Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548

Bedømt til 1 ud af 5 stjerner

I've been waiting over two months for a…

I've been waiting over two months for a shipment that has been shipped three times but keeps getting confiscated. I've asked is it my name and address that causes this and I'm told no.

21. juni 2024
CigarSmokes-logo

Besvarelse fra CigarSmokes

Dear Mr. Lee,


Thank you for sharing your comments through this platform, as they allow us to improve our service levels.

In response to your comment, We extend our sincere apologies for the unforeseen circumstances surrounding the delivery of your order, which were unfortunately beyond our control. We consistently exert significant efforts to ensure the safe delivery of our packages to our customers' destinations. Regrettably, external factors, particularly the internal logistics procedures of the local post office and customs procedures, can occasionally introduce complexities into the process.

Despite the challenges, our customer support and your personal account manager were dedicated to ensuring you received your purchase. As we can see, all the products in your order were successfully delivered.

Our customer's needs and satisfaction are important to us, so please do not hesitate to get in touch with us if you require further assistance.

We are always at your service.




Sincerely,
Natalie
Customer Service team

Bedømt til 5 ud af 5 stjerner

Very responsive and professional

Very responsive and professional . Even customs detained goods , they immediatelly sent another one from different warehouse . I am an old customer , I know everything works well with them , but again I was surprised how quickly they resolved the problem .

17. maj 2024
Bedømt til 1 ud af 5 stjerner

Very bad communication

Very bad communication. They didn’t advise me about customs and custom taxes. 700 euros of cigars still stuck I. Customs after 2 months. Had to hire a customs agent that required more money and still I can get my cigars. If you are not in Spain I would avoid them

17. maj 2024
CigarSmokes-logo

Besvarelse fra CigarSmokes

Hello Mr. Mourtzis
I hope you have a nice day

We appreciate you taking the time to share your experience with us.

In response to your concern. You should keep in mind that although we strive to package the merchandise in such a way that no taxes or customs inconveniences are generated, we have no control over international customs since the products we sell are highly regulated.

But as a company that appreciates its customers, we have kept track of this case and provided you with all the necessary documentation to complete the customs process.

Please check your email so you can see all updates.

Sincerely!
Isnela Solis
Junior Supervisor

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