H.Upman no2 . Firstly I was delighted that they had some age on them (2017). My old supplier has put up their prices by 50%. So this was the first time I used Cigar Smokes I will always use them from... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplie... Se mere
Zeer tevreden over de service en de kwaliteit van de sigaren. Eerste levering werd in beslag genomen door de douane. Na een mail werd een nieuwe levering gedaan zonder extra kosten. Levering reeds o... Se mere
I placed an order for five different brands of cigar (19 cigars in total). A week later I received an email informing me that none of my choices were available and replacements were suggested. I had... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.
Kontaktoplysninger
Carrer Núm. 8, Zona Franca, 08040, Barcelona, Spanien
- +1 (305) 433-8543
- info@cigarsmokes.com
- www.cigarsmokes.com
4,1
God
238 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The cigars consistently arrive fresh…
The cigars consistently arrive fresh and well-packaged for preserving the proper moisture content.
19. juni 2023
Excellent Service arrived as promised…
Excellent Service arrived as promised and worth the wait.
18. juni 2023
Beware FAKE cigars!!!!
Just received my order No.C54616
These are such bad fakes I can’t believe you have the cheek to sell them.
The bands are so badly done, I burst out laughing even before I fully unpacked them! They’re clearly not made well or with anything resembling Cuban tobacco.
Notice the very noticeable differences, strangely the real one doesn’t have oversized blurred appearance with all three “cigars” with an identical tear mark to the left hand side starting under the B of Bolivar, real shame you can’t upload photos here, you’d see it for yourselves how bad these are! As for the taste etc. wouldn’t be able to comment as these went straight in the bin!!
26. juni 2023
Besvarelse fra CigarSmokes
Hello Mr. Collet
I hope you have a good day
To address your concern, our company has more than 20 years in the market and we can assure you that all the products we sell are authentic and we ship them exactly as we receive them from our authorized distributors.
It seems to me that your complaint is based on aesthetic differences or imperfections of the product, which have nothing to do with authenticity. Remember that the product itself is made by hand, so there may be slight imperfections in its production. As for the taste of it, if necessary and you agree we can compensate for it.
I would like you to contact us at info@cigarsmokes.com to further discuss this topic with you.
I hope this information can clarify your concern.
Sincerely.
Isnela Solis
Junior Supervisor
These are such bad fakes…
These are such bad fakes I can’t believe they have the cheek to sell them.
The bands are so badly done, I burst out laughing even before I fully unpacked them! They’re clearly not made well or with anything resembling Cuban tobacco.
I really hope someone catches up with these guys, can’t believe Habanos haven’t closed them down, absolutely appalling and they should feel ashamed.
2. august 2023
Uopfordret anmeldelse
Besvarelse fra CigarSmokes
Hello Mr. Collet
I hope you have a good day
To address your concern, our company has more than 20 years in the market and we can assure you that all the products we sell are authentic and we ship them exactly as we receive them from our authorized distributors.
It seems to me that your complaint is based on aesthetic differences or imperfections of the product, which have nothing to do with authenticity. Remember that the product itself is made by hand, so there may be slight imperfections in its production. As for the taste of it, if necessary and you agree we can compensate it.
I would like you to contact us at info@cigarsmokes.com to further discuss this topic with you.
I hope this information can clarify your concern.
Sincerely.
Isnela Solis
junior supervisor
Good experience
Good experience, from Cigar smoke, be careful around UK customs or you will get an additional large bill.
13. juni 2023
Besvarelse fra CigarSmokes
Hello, Mr. Silver,
First of all we can assure you that all our products are 100% authentic. We are in the industry for more than 20 years and so the trust of our customers is strong. You can take as an example the many and many 5 stars reviews in this platform.
If you need to clarify your doubts, you might contact us and we can prove the authenticity of your products.
Sincerely,
Orlando.
Sales and customer service supervisor.
Great comunication and fast delivery
19. marts 2023
The Cuban Cigars are Excellant
23. marts 2023
You requested copy of my credit card…
You requested copy of my credit card and passport. Which my bank found very unusual.
I found this suspicious.
No retailer ever requests this.
22. marts 2023
Besvarelse fra CigarSmokes
Greetings Mr. Bashir
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your complaint, following our shipping procedures, It must be the owner of the order, the only person in charge to receive the cigars.
In your case, another person was going to receive the order. However, if a third party is going to be responsible for picking up the cigars, the owner of the account must send us a copy of the ID and a copy of the credit card , just showing the last 4 digits (Not the full credit card information).
This is a verification process that ensures and guarantees that the owner of the order is aware and agrees to us to ship the cigars to another person.
We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
I came very close to having a criminal…
I came very close to having a criminal conviction because these people sent cigars via Irish post. The order was returned 3x times prior to this. I was assured by "cigar smokes" that they were investigating why the package was turned back.it turned out no investigation had taken place. I was nearly criminally charged
11. februar 2023
Besvarelse fra CigarSmokes
Greetings Mr. Jameson
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your concern, as a responsible company, we help you to send the cigars back to you, keeping in mind that your local customs in Ireland returned the cigars.
We fully understand your frustration, but it is the customer's responsibility to check their local customs regulation before ordering.
As the second time, we sent the cigars and you received them successfully.
However, our company began an investigation with the logistics department to verify if there are new policies regarding tobacco that are complicating shipments to that country.
We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
They replaced a STOLEN shipment by US…
They replaced a STOLEN shipment by US Customs. Nice to know we have thieves working in Customs
3. marts 2023
Great service, great cigars
Great service, quick delivery. Cigars were perfect.I will buy from you again
Thankyou!
23. februar 2023
Super quick service
Super quick service, great price, fresh product. Will order again!
29. december 2022
Great choice and prices
Great choice and prices. Communication was excellent with my recent purchase and cigars arrived in great condition.
3. januar 2023
I have never received my package
6. december 2022
Besvarelse fra CigarSmokes
Greetings Mr. Berisha
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In regard to your concern, remember that due to no updates of your order #CS53971, we made a new shipment as a compensation #CS54028, which is already delivered on 12/07/2022.
I cordially suggest you to verify this infomation and if you need to clear your doubts with us , feel free to send us an email to info@cigarsmokes.com or call us +1 (305) 433-8543
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solís
Customer service team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.