extremely helpful, took a long time to clearly explain why our stove wasn't working as well as it should and to suggest ways of improving its use. Helpful follow up emails too. Would not hesitate to... Se mere
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Se, hvad kunderne siger
My bradgate is brilliant efficent a good investment sanves around £1500 per year on heating costs compared to othe r houses identical to mine with 2 people . My only concern is the stainless stee... Se mere
Virksomheden har svaret
Our Burley Hollywell wood burner is amazing and it is a highly efficient piece of kit, providing you use it properly! We spoke to Chris Astley-Stone at Burley in Oakham, he was so knowledgeable... Se mere
Virksomheden har svaret
Easy to contact and get advice. Spare parts arrived quickly together with some helpful notes.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are Burley Appliances, a proud UK manufacturer based in the heart of Oakham, England. For 50 years, we've dedicated ourselves to designing and crafting some of the world's most efficient and cleanest flueless gas fires and wood-burning stoves right here in the UK. We believe that exceptional warmth shouldn't come at the cost of the environment. That's why our stoves are meticulously engineered to deliver impressive heat output while significantly reducing emissions. This commitment ensures you not only enjoy a cosy and comfortable home but also benefit from a truly sustainable and cost-effective heating solution. We're passionate about quality and supporting local businesses, which is why our products are exclusively sold through a trusted network of independent retailers. You can find your nearest Burley stockist and experience the difference for yourself at burley.co.uk/stockists/. Choose Burley for an innovative, efficient, and environmentally conscious way to heat your home.
Kontaktoplysninger
Lands End Way, LE15 6RB, Oakham, Storbritannien
- info@burley.co.uk
- www.burley.co.uk
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Burley fireball
I have a fireball wood burner... they go well when they are up to temperature and it’s true that they are very efficient... However, I have found they are a pig to light and invariably fill our sitting room with smoke when on the latch. Customer service treat you as if you’ve never lit a fire before, which isn’t helpful. I’ve had wood burners for years and have tried every trick in the book in terms of lighting it and the majority of the time it’s a pain. We’ve had a Jotul previously, which was a brilliant stove. There is no chance I’ll buy another Burley and as soon as we are able to afford it we will replace it with the tried and tested Jotul.
31. januar 2021
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Burley Debdale a picky but fast racehorse
Burley Debdale catalytic woodburner
Rapid warm up , cools quickly , efficient , economic to run , provides warmth beyond its size however its feedstock must be limited to very dry logs .Not easy to light requires practice , warm chimney with a newspaper burn to provide a draft before lighting . Pre installation vacuum the air ducting thoroughly about a kilo of metal shot extracted and check the air flap is screwed tight to the body otherwise the burn rate is not contollable. An efficient racehorse not a plodder needs constant attention
28. januar 2021
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Besvarelse fra Burley Appliances Ltd
Hello Michael,
Thank you for your 4-star review of the Burley Debdale catalytic wood burner. We appreciate you taking the time to share your experiences and helpful tips for other users.
We're pleased to hear you find it has a rapid warm-up, cools quickly, is efficient, economical to run, and provides warmth beyond its size. These are key features we've focused on in the Debdale's design with a nominal output of 4kW and a maximum of 5.5kW fed with 1.3kg of wood per hour.
We acknowledge your comments regarding the need for very dry logs. This is indeed important for optimal performance and efficiency in all wood-burning stoves, especially catalytic models. Dry wood burns hotter and cleaner, producing less creosote and maximizing heat output.
Your advice about pre-heating the chimney with a newspaper burn to establish a draft is excellent and a common practice for many wood burners, especially in certain chimney configurations or weather conditions.
We understand your analogy of the Debdale being an "efficient racehorse" that "needs constant attention." While catalytic stoves offer significant efficiency benefits, they do require a slightly different approach to operation compared to simpler models. The attention to fuel quality and proper airflow is essential to maximize their performance.
Thank you again for your valuable feedback. It helps us and other users understand the nuances of operating the Burley Debdale and get the most out of it.
Bought a Burley Environ Flueless fire.
Bought a Burley Environ Flueless fire.
Had a noisy pilot light from day one, customer care gave me the usual excuses such as not been serviced correctly and gas pressure is not correct. Their customer service needs to improve, as they don't want to talk to you, but email everything. Eventually sent me a new thermocoupler which i had to pay to have it installed, even though fire was under warranty. Pilot light is now a bit better, but the fire is totally useless as it won't stay on full, which ever setting you put it on, it the flame goes down, won't heat up my room, have to have central heating on when the fire is on, so it was a waste of money.
Won't be buying any more products off Burley.
My new fire comes next week from another manufacturer and the Burley Environ will be going to the local tip.
3. januar 2021
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Useless customer service
Technical support arrogant, unintelligent and offer no support. Would never purchase one of their fires or recommend them ever.
Purchased a flue less gas fire Environ model, it is almost impossible to ignite, you need to lie flat on the stomach to fiddle with the controls blindly. On turning it off you confronted by the hot glass front almost singeing your eyebrows. At the time of purchase I was offered a remote ignition at an additional cost. I assumed you would not need to be a gymnast to ignite the fire. Apparently, there is a third method of to ignite the fire, which is a slide control, which is easier to operate, this is not mentioned in the company brochure or offered by their selling agent. My request was how this problem could be resolved with a modification, they refused to help just go back to the retailer. This fire is in fact in reality for someone in their eighties is not fit for purpose. Burley’s answer to the problem was to replace this month old fire and purchase a different model, it cost in excess of £500 plus installation cost. Useless customer service technically, in fact no follow up service at all, need to go on more customer service courses. Hopefully this review will alert future customers to give this company a miss, RESPONSIBILITY WHAT IS THAT!
4. december 2020
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Besvarelse fra Burley Appliances Ltd
We're very sorry to read your review, Gary, and we appreciate you bringing this to our attention. We take all feedback seriously and want to understand what happened.
We manufacture a range of Flueless fires with different control options to suit various needs. Our Environ model 4240 is available with three control options:
Manual Control: These controls are indeed located lower down on the hearth.
Total Remote Control: This offers convenient ignition and control from a distance.
High-Level Slide Control: This is specifically designed for customers who may have difficulty bending down, offering easier access.
It sounds like you were offered the remote control option at an additional cost by one of our retailers, but the high-level slide control was not mentioned.
Our brochures and website do detail the different control options, although we acknowledge that information can sometimes be missed. Our retailers are fully informed about all available options and can advise customers appropriately.
We understand your frustration with the positioning of the manual controls and the difficulty you experienced in igniting and turning off the fire. This is not the experience we want our customers to have hen the various control options. However, the other controls are higher priced and your purchase was based on cost.
Regarding your contact with our technical support apologise if you felt they were unhelpful or dismissive.
We are sorry that you feel our only solution was to suggest purchasing a different model. Our intention was to find the best long-term solution for you, and we understand that additional costs for a remote control fire are not ideal.
We value your feedback and are committed to improving our products and services and improving the service offered by the retailers of our products.
Misleading and arrogant
Misleading and arrogant. They state in their manual different jets for natural or lpg gas stereo 185 or stereo 95 for lpg they also show different log layouts depending on which gas type BUT NOWHERE DO THEY STATE YOU CANT CONVERT THE AMBIENCE. I use lpg and convert every appliance I acquire
Tech support also told me. That will teach you for buying 2nd hand. If anybody wants a natural gas burley ambience I've got one for sale!!
The anchor Inn
Mancetter Road
Nuneaton
CV100RT
17. september 2020
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Hi Neil, we appreciate your feedback and want to address a misunderstanding. Our manuals do not state that our fires can be converted between natural gas and LPG, and in fact, they never have. Converting a gas appliance, especially a flueless one like the Ambience, is a process only to be undertaken by a Gas Safe Engineer. While the manual may mention different jets, several other components are gas-specific and essential for safe operation. These include the logs, burner plate, oxypilot, and size of the venturi hole. For this reason, conversion requires a complete burner assembly designed for the specific gas type along with the correct gas version of ceramic logs. We apologise if this information was unclear and our team has been advised accordingly.
Great if you like cold feet!
We bought an Environ Flueless gas fire in December 2019 and I am having big problems with the stratification of air in our room. Due to the air vent at a low level, the temperature at floor level (where my feet are!) is 65 degrees, whereas if I raise the thermometer to a high shelf it reads 79 degrees. I would not have bought this fire had I known this would happen.
3. februar 2020
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Dear Mary, thank you for taking the time to leave a review on Trustpilot. We appreciate all feedback, and we're sorry to see you were only able to give us two stars. We understand your frustration regarding the ventilation requirements for our appliance.
We wanted to clarify that the requirement for a 100cm² vent is not something we, as the manufacturer, have imposed. This is a mandatory requirement stipulated by Building Regulations Part J (heat-producing appliances) and Gas Safety (Installation and Use) Regulations. These regulations are in place to ensure the safe operation of gas appliances and adequate ventilation to prevent the build-up of harmful combustion byproducts, even with a highly efficient appliance like ours.
While our appliance boasts 100% efficiency in terms of converting fuel to heat, it still requires sufficient air for combustion. The ventilation ensures a constant supply of fresh air for this process and also allows for the safe expulsion of any residual combustion gases. This is crucial for the safety of your home and its occupants.
We understand that installing additional ventilation can be inconvenient, but it is a legal requirement and an essential safety measure. To minimize any potential nuisance draughts, we recommend positioning the vent at a high level within the room where possible. This can help to distribute the airflow more evenly and reduce the feeling of a direct draught.
We hope this explanation clarifies the reason for the ventilation requirement and offers a helpful suggestion for minimizing any potential discomfort. We value your custom and want to ensure you have a safe and positive experience with our product.
Difficult to light
I had a 5kw fireball installed on the summer. My experience is mixed. Once going it burns well but getting started is difficult even with the door open for quite some time. Would probably not buy again
31. december 2018
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Thank you for your 3-star review, Ian, and for sharing your experience with your 5kW Burley Fireball. We appreciate your feedback, and we're sorry to hear you're having difficulty getting it started.
You mention that once the stove is going, it burns well, which suggests the stove itself is functioning correctly. The difficulty you're experiencing with lighting, even with the door open, often points to an issue with the flue system rather than the stove itself. Factors such as insufficient draw (caused by a poorly designed or installed flue, obstructions, or downdrafts), a cold flue, or inadequate air supply can all make lighting a stove challenging.
Have you contacted the retailer and/or the installer who fitted your Fireball, Ian? They are usually best placed to assess the installation and identify any potential flue-related issues. They can check for things like:
Flue height and diameter: Ensuring the flue is the correct height and diameter for your stove is crucial for proper draw.
Flue insulation: A well-insulated flue helps maintain a warm temperature, which improves the draft.
Chimney obstructions: Birds' nests, debris, or other blockages can significantly impede airflow.
Air supply to the room: The stove needs an adequate air supply to burn efficiently.
If you haven't already, we strongly recommend contacting your retailer and/or installer to discuss these issues, Ian. They can perform a site visit and offer tailored advice based on your specific installation.
Burley Ambience Flueless - Very Satisfied
We purchased a Burley Ambience Flueless gas stove in May 2017 and are very satisfied with it. It looks great, and provides not only an additional heat source but a very relaxing stove to sit by on a cold winter day.
13. november 2018
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Thank you for your wonderful review of your Burley Ambience Flueless gas stove! We're so pleased to hear you're still enjoying it after all these years. It's fantastic that it's providing both warmth and a relaxing focal point in your home. Because our flueless gas fires are 100% efficient, they really do help keep running costs down, which is especially important with gas prices continually on the rise. We appreciate you taking the time to share your positive experience.
Installed a 5kw Holywell and it’s epic
Installed a 5kw Holywell and it’s epic, it gets up to temp really quickly and the airwash system works really well (unlike the system on my previous stove), build quality is second to none and the devil himself would be impressed with the heat this thing kicks out.... Had an issue with an internal panel that came loose but a quick call to their customer support line resolved it.
3. maj 2018
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Hi Gareth, That's fantastic to hear! Thank you for the epic review of your 5kw Holywell.
We're thrilled you're so impressed with how quickly it gets up to temperature and that the air wash system is performing so well – we know that can be a common frustration with other stoves.
We're also glad to hear you appreciate the build quality and the heat output! We appreciate you mentioning the minor issue with the internal vermiculite boards and are pleased our customer support team was able to resolve it quickly for you.
We also hope you've had a chance to share this feedback with your Burley stove retailer, as they always appreciate hearing about positive customer experiences with our stove.
Do NOT have one of their fluless gas…
Do NOT have one of their fluless gas fires fitted before ensuring that the fitter checks your incoming gas pressure. If the pressure is higher than Burleys max spec (which is LOWER than the maximum your gas supplier might find acceptable) they will not want to know about any problems you may have with a horrendously noisy pilot light.
Burley have designed fires which require an incoming gas pressure which might well be lower than the nationally acceptable maximum (UNBELIEVABLE). If this happens to you your gas supplier will be very reluctant to lower it on he grounds that this might cause problems with other appliances, such as your boiler.
I am in this situation and no one is interested in my problem, not Burley, not the retailer, not the fitter, nor Cadent,
BE WARNED!
27. april 2018
Uopfordret anmeldelse
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