extremely helpful, took a long time to clearly explain why our stove wasn't working as well as it should and to suggest ways of improving its use. Helpful follow up emails too. Would not hesitate to... Se mere
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Se, hvad kunderne siger
My bradgate is brilliant efficent a good investment sanves around £1500 per year on heating costs compared to othe r houses identical to mine with 2 people . My only concern is the stainless stee... Se mere
Virksomheden har svaret
Our Burley Hollywell wood burner is amazing and it is a highly efficient piece of kit, providing you use it properly! We spoke to Chris Astley-Stone at Burley in Oakham, he was so knowledgeable... Se mere
Virksomheden har svaret
Easy to contact and get advice. Spare parts arrived quickly together with some helpful notes.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are Burley Appliances, a proud UK manufacturer based in the heart of Oakham, England. For 50 years, we've dedicated ourselves to designing and crafting some of the world's most efficient and cleanest flueless gas fires and wood-burning stoves right here in the UK. We believe that exceptional warmth shouldn't come at the cost of the environment. That's why our stoves are meticulously engineered to deliver impressive heat output while significantly reducing emissions. This commitment ensures you not only enjoy a cosy and comfortable home but also benefit from a truly sustainable and cost-effective heating solution. We're passionate about quality and supporting local businesses, which is why our products are exclusively sold through a trusted network of independent retailers. You can find your nearest Burley stockist and experience the difference for yourself at burley.co.uk/stockists/. Choose Burley for an innovative, efficient, and environmentally conscious way to heat your home.
Kontaktoplysninger
Lands End Way, LE15 6RB, Oakham, Storbritannien
- info@burley.co.uk
- www.burley.co.uk
4,8
Fremragende
131 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
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Ahead of the game.
The best thing I did was purchasing a Burly stove, wow do they give out heat quickly. They are ahead of the game regarding wood burners. A little at a time gives a lot. You will know what that means if you own one. Well I am sure you know the saying " If you can't stand the heat stay out of the kitchen". Well if you can't
stand the cold, buy a Burly, you will never regret it..
13. marts 2025
Besvarelse fra Burley Appliances Ltd
Hi John, Thanks for your feedback on your Burley wood-burning stove. We're glad to hear you're happy with how quickly it heats up. It's good to know you're finding it effective. We design them to produce 'more heat for less wood' so it's always nice to hear when that translates to real-world use. Appreciate you sharing your thoughts.
Flueless Gas Fire
We were told originally that our flueless fire could not be repaired and it was unsafe and and disconnected. After contacting Burley they were extremely helpful with supplying me with all the information needed to sort the problem which I passed on to the engineers.
Without their direct involvement we would have had to purchase a new fire.
17. marts 2025
Besvarelse fra Burley Appliances Ltd
Hello Margaret, thank you very much for your lovely 5-star review on Trustpilot! We're thrilled to hear that we could assist you. We appreciate you taking the time to share your experience, and we're pleased that you're now able to enjoy the warmth from your flueless gas fire once again.
Q request for information
Quick reaction with precise technical information and where to access slares
Regards rod
17. marts 2025
Besvarelse fra Burley Appliances Ltd
Hello Rod, Thank you for your feedback! We're delighted to hear that you found our technical information precise and our response quick. We also appreciate you taking the time to share your experience of our service with others.
Unfortunately in this instance Burley…
Unfortunately in this instance Burley were unable to help due to age of appliance. The response was quick and useful.
24. februar 2025
Besvarelse fra Burley Appliances Ltd
Hello Pamela, Thank you so much for your 5-star review! We're really glad we could provide a quick and useful response, even though we couldn't resolve the issue with your older Burley 122 electric stove. We appreciate you taking the time to acknowledge our team's efforts in finding the information for you. We understand how frustrating it can be when dealing with older appliances, and we're happy we could at least offer some clarity.
Thanks for your assistance with our…
Thanks for your assistance with our enquiry the agent was very helpful
20. februar 2025
Besvarelse fra Burley Appliances Ltd
Hello Howard, We're happy to hear that and we appreciate you taking the time to let us know. Please don't hesitate to contact us if you need anything further.
Excellent and very useful advice…
Excellent and very useful advice regarding sorting out why our fire had not been lighting. All sorted.
14. februar 2025
Besvarelse fra Burley Appliances Ltd
Hi Michael,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that the advice we provided helped you get your fire working again. It's always great when a bit of helpful guidance makes all the difference!
We really appreciate you taking the time to share your positive experience. We strive to provide excellent and useful advice, so we're pleased to hear that it resolved the issue for you.
Excellent customer service
I have a Burley log effect gas fire which has been installed for many years and has given very good service. Recently it keeps turning itself off and is hard to relight - I phoned Burley and got exceptional help and support. Too often now when you call a company it is almost impossible to speak to a person but I got through straight away and was given advice on how could possibly fix the problem myself and , should this not work , the phone number of an engineer who should be able to resolve the issue . I tried without success but the engineer is due to come next week .
So a very helpful response from Burley , much appreciated.
12. februar 2025
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Dear Terry,
Thank you so much for your kind review! We're so glad to hear that you've had many years of enjoyment from your Burley 4121 flueless gas fire.
We're also very pleased to hear that you received such helpful support from our team. We pride ourselves on providing excellent customer service, and it's always rewarding to hear that we've been able to help our customers.
We hope the repair goes smoothly so you can continue to enjoy your Burley fire for many years to come.
Thank you again for your feedback.
Feedback after 5 years use
I wanted to give some feedback after
having used a "Debdale" for just over 5 years, which may be of use to future purchasers. Some of the suggestions below may be in the booklet already
but sometimes folk take more notice of personal advice, why I do not know!
i)first and foremost, DO follow the instructions in your Stove Booklet to the letter- this is quite a sophisticated piece of equipment and I have found out, to my cost, that ignoring them is not a good idea!
ii) DO get your wood as dry as possible, ignoring to some extent the "acceptable" moisture levels.
iii) DO ensure you keep up a good solid bed of hot embers. Letting them burn too low will mean starting all over again.
iv) DO NOT bank up your stove to burn slowly overnight- you will finish up with a heavily blackened
stove window very difficult to clean
v) DO keep your stove window in good condition-I rub mine almost daily depending on burning conditions. If your glass is blackening badly then you
have poor burning conditions
vi) DO note that the location of a house and weather conditions can dictate how well the stove behaves. If you are in a low and sheltered location then the still and damp evenings will impact performance but on the other hand windy conditions are ideal.
vii) finally, and of paramount importance, DO ensure the top firebrick has not slipped forward-if it has then this will have a significant negative impact on performance.
As for Burley I have never had anything but prompt and courteous service from them on the very few occasions I have had to raise a query.
No hesitation in recommending.
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Hi Ken, Thank you so much for your fantastic 5-star review and for sharing such valuable advice for other Burley stove owners! We really appreciate you taking the time to write such a detailed and helpful account of your experience with your 9104 Debdale stove over the past 5 years. It's great to hear how pleased you are with it.
Your tips are spot on, and we couldn't agree more with your points, especially regarding following the maximum loading weight guidance in the stove instructions, the importance of dry wood, maintaining a good ember bed, and avoiding overnight slow burning (slumbering). You've also highlighted the impact of location and weather conditions on the flues' performance, something that's often overlooked. The tip about checking the top firebrick is useful and something we encourage all our customers to be aware of when reassembling their stoves.
We're thrilled you're happy with both your Debdale and our customer service! Thanks for the great review and recommendation. We hope you enjoy your Burley stove for many years to come.
Customer Support
The staff, particularly Chris in Customer Service exceeded expectations with excellent after-sales support.
5. februar 2025
Besvarelse fra Burley Appliances Ltd
Thank you so much for the kind words! It's so refreshing to hear positive feedback like this, especially when there can be so much negativity in the world. We appreciate you taking the time to highlight your good experience. We'll be sure to share your feedback with the whole team as we work hard to provide top-notch support, and it means a lot to us when we get it right. Thanks again for the 5 stars!!
A Great U.K. Company with great products and support.
I have had great customer support throughout my buying a new log burner journey! It has been very prompt efficient, patient and understanding! Looking forward to many happy years of burning! Thank you, Chris and Team!
5. februar 2025
Besvarelse fra Burley Appliances Ltd
We're thrilled to learn about your positive experience with us. Thank you ever so much for the fantastic 5-star review. We appreciate you highlighting Chris and the Sales team's prompt, efficient, patient, and understanding service; it means the world to us. We wish you many cosy years in front of your Burley wood-burning stove. Don't forget to mention this to your retailer – they'll be delighted to hear it too! Remember we're here if you need any assistance in the future, so don't hesitate to get in touch with us.
Excellent purchase & service ...thank you!
We had our chimney capped in Nov part of a house renovation & needed something to bring out hearth back to life. Friends near Shoreham suggested Shoreham Fireplace Centre. They were incredibly helpful... suggested a Burley 292, my husband wasnt entirely sure it would fit our fireplace which seems an unusual size. After email contact with Burley customer service who were extremely helpful & promptly sent us a template to use to check measurements- just the assurance my husband needed. We've not been disappointed it looks good quality gives us a warm cheerful look & the room feels cosy again. My husband so pleased with price & very grateful to Shoreham Fireplace Centre & Burley too. Thanks to both!
14. november 2024
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Hello Sandra, Thank you so much for your fantastic 5-star review of your Burley 292 electric basket fire! We're delighted to hear how pleased you are with it and how it's brought your room back to life after your renovation. As the only manufacturer of this type of inset electric basket fire, we understand the importance of getting the fit right, which is why we offer those helpful templates. We're glad it gave your husband the assurance he needed. We appreciate you taking the time to share your positive experience with Shoreham Fireplace Centre and Burley.
Burley has been great
I’ve had my Balance Flue installed for many years and had no issues. I did require some spares and spoke to the Technical department who provided part codes and a retailer of where they could be purchased. Overall my experience with Burley has been great and I will purchase another of their fires again when the time comes.
28. januar 2025
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
We're thrilled to receive your 5-star review on Trustpilot, Ben! Thank you so much for sharing your positive experience with your Burley Balanced Flue fire. It's fantastic to hear that it's still going strong after many years. We're also pleased that our Technical department was able to assist you in finding the necessary spare parts. We hope you've also had a chance to share this positive feedback with your Burley retailer. We appreciate your loyalty and look forward to serving you again in the future. Thanks again for your wonderful feedback!
Brilliantly conceived and efficient wood stove
I have owned a Burley Hollywell stove for 9 years now and so I thought I was well placed to give an objective if rather enthusiastic review of the stove. It is rated as 5kw and is more than adequate for the 25 sqm room it is used in. With the room door open it also adds worthwhile heat to the rest of the house. I burn every evening for 6 months of the year, getting though well over a ton of properly seasoned hardwood in a season. I have only needed to replace a single back brick in all the time I have owned it. The stainless baffle is still in perfect condition. It lights easily, is smoke free in operation makes efficient use of the wood and the brilliant fireball combustion system produces a wonderful flame pattern. Despite its simple appearance it is a sophisticated and effective wood stove. I would recommend it to anyone!
27. januar 2025
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Hi Roger,
Thank you so much for your brilliant 5-star review of your Burley Hollywell stove on Trustpilot! We really appreciate you taking the time to share your experience after nine years of ownership.
We're pleased the stainless baffle and other components have proven durable. We're so confident in the robust build of our stoves, we've actually driven a tank over one! It's good to know you've only needed to replace a single back brick.
Your enthusiastic recommendation means the world to us and we are very proud that our stoves are made right here in the UK and that they are the world's most efficient. We strive to create stoves that are both beautiful and reliable, and your review confirms we're on the right track.
We hope you've also shared this wonderful feedback with your Burley stove retailer, as they always appreciate hearing about our customers' positive experiences.
Thanks again for your support, Roger!
I left a poor review in 2021 and…
I left a poor review in 2021 and strangely just had a reply from Burley.
Having now owned the Holywell for 8 years I now feel I know it's little quirks and think a much better review is called for.
Nothing has broken, it gives out good heat and in general it lights very well. Just take ash out once a month, use kiln dried logs and all is good. It's not perfect but what is nowadays.
22. januar 2025
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Hi Stephen, thank you so much for taking the time to update your review of the Holywell stove. We really appreciate you sharing your experience after eight years of use. We're delighted to hear that you've now got to grips with its "little quirks" and are happy with its performance as all stoves behave differently depending on the flue they are connected to.
We're also glad that our reply helped prompt you to share your updated perspective.
We understand that nothing is perfect, but we strive to create high-quality, clean-burning reliable stoves. Your feedback, both positive and constructive, is invaluable in helping us achieve that.
Thanks again for your 4-star review and for being a valued Burley customer.
High quality product with great support- but use correctly
Firstly these stoves aren't cheap to purchase there are may cheaper imported stoves, I've been through a chunk of them and this is the only one I would recommend firstly the stove and then the company
The stove I have two 9412 crownley, huge glass window, as close visually as having a fire from the visual point of view. The stoves are clearly a quality item, they feel well made.
Lighting them and ruining them is slightly different from normal stoves, they work best with a think layer of ash, move the leaver to the right to start, use a proper pile of kindling to get them going, then. one onto the logs move the leaver to around the middle and leave it there. Feed the fire regularly. If you do this the ash contains almost no left over unburnt charcoal.
Don't throw huge amounts of wood in there every few hours, it won't burn efficiently. Also don;t just crank it to max, yes it will get hotter but it'll burn though wood and damage it.
Its a real case of using them properly if you use them incorrectly you won't get the value of of them.
Log burners are not like central heating make sure you have plenty of space around them for them to give off their heat especially if you put them in a fireplace opening.
My Crownley in one room heats a room with solid walls of over 9000 cubic feet easily
The products are good products, well designed, well made in the uk, but you need to use them properly. They are not like central heating, they are not set and forget. It will hate being cranked open fully and being allowed to die right down and then being filled with wood.
I can also recommend the external air kit
Finally the company, contacting them is easy, when you have a problem, they come back to you and are there to help, it feels very m much like they are run by enthusiasts rather then people just wanting to extract as much money as possible out of customers
19. januar 2025
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Hi Paul, Thank you so much for your detailed and insightful review of our 9412 Crownley stove. We really appreciate you taking the time to share your experience, especially your tips on achieving optimal performance. A good flue and correct loading are essential for the optimum performance of modern eco-design stoves. We're also delighted you found our customer service helpful and responsive. We're passionate about what we do, and it means a lot to us to hear that comes through from users of our stoves. Thanks again for your support!
We have owned a Burley for over two years
We have owned a Burley Ashdown 9408-C for over 2 years and are very happy with it. Recently we have had to replace some of the 'bricks' and I have liaised with Chris Astley-Stone Burley's Customer Services Manager for advice.
Chris has been very helpful and thorough with his explanations and advice. His comments on how to actually light (especially when the flu is cold) and manage the stove really have been spot on.
9. januar 2025
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Hi Mrs Kelly, thank you for your kind words! We're so pleased to hear you've been happy over the past two years with your Burley Ashdown 9408-C. We're also delighted that Chris, our Customer Services Manager, was able to provide helpful and thorough assistance with replacing the bricks and offer valuable advice on lighting and managing your stove. Modern eco-design stoves are like no other you may have owned and it's really important that users understand loading weights for clean and efficient operation. We strive to provide excellent customer service, and it's wonderful to know that Chris's expertise made a positive difference for you.
I don’t understand the negativity…
I don’t understand the negativity around these stoves, I to have had a few and decided to try this due to the efficiency and boy it’s efficient. You need to leave the ash in the bottom and over winter I have not emptied it for a month, it gets really nice and warm and yes the glass goes dark when it starts to die down but when you get up the next day and get it going again it soon goes back to clear when up and running and I find it very easy to light and 100% buy another, very very happy.
9. januar 2025
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Hi David, thank you for sharing your positive experience with your Burley stove.! We're thrilled to hear you're so happy with the efficiency of our stoves. As you've highlighted, wood burns most efficiently on a layer of ash, which helps to get air below the wood and promotes cleaner combustion. It's also great to know you find it easy to light and would happily purchase another. From your comments, you must have discussed your specific requirements with your retailer prior to purchase, which is always a valuable step in ensuring you select the right stove for your room volume. We appreciate you taking the time to leave a review and help balance some of the negativity here. We're committed to manufacturing high-quality, efficient stoves, and feedback like yours is invaluable.
Have used and owned numerous wood…
Have used and owned numerous wood stoves over last 40 years. French, Scandinavian and English. All pretty much the same. Moved house again and purchased a Burley Crownley and has been the worst by a country mile. Very hard to light. Smokes a lot making the glass impossible to keep clean. Does not draw air very well. Big in size but interior small so only takes a small amount of wood so needs constant attention. You have to leave the door ajar in reality for half an hour to start it up and during this smoke often fills the room which is unhealthy and worse than cigarette smoking. Problem is their air system which is useless. Most fires draw air from bottom front vents which creates a fierce draw. This one does not and suffers as a result. Worst decision ever made buying this but stuck with it now. It is far from the best and no point talking to staff as they are a bit arrogant to say the least and rather unhelpful. They think their products are great and refuse any criticism so once you pay your money that is it. The older firms are the better one's to buy from in my view.
13. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Dear Arthur, thank you for your Trustpilot review. We're sorry to hear you're experiencing issues with your Burley Crownley.
You mention difficulty lighting, a smoky glass, poor draw, and a small firebox. These problems are often related to the installation, fuel, and operation, not the stove itself.
A black glass is almost always due to incomplete combustion, caused by:
Fuel Quality: Using wet (over 20% moisture) or unsuitable wood.
Air Supply: Insufficient air due to poor flue draw, obstructions, or incorrect air control use.
Flue Draw: This is crucial and depends on flue height, diameter, insulation, and bends.
The Crownley produces 18kW with roughly 4kg of wood per hour. Is it correctly sized for your room? An oversized stove burns inefficiently and creates creosote (a fire hazard). Have you discussed this with your retailer or installer?
Regarding the air system, while different from older models, modern eco-design stoves such as ours are designed for efficient combustion with the correct fuel and good flue draw.
We urge you to contact your retailer and installer to check the installation, flue, and operation. They can also confirm the stove's suitability for your room.
At Burley, we're committed to producing high-quality stoves, and we stand behind our products. We are also committed to customer satisfaction, and while you mention a negative perception of our staff, we assure you we aim to provide helpful and accurate information to the users of our stoves.
Costly maintenance
Poor design means having to replace the fragile baffle regularly, at cost, in spite of having carefully read and followed the operating instructions. Our chimney sweep says that their online forum is full of complaints about this and it’s a problem unique to Burley customers. We currently have a stove out of commission while we wait for the spare part.
2. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Hi Sarah, we understand your frustration with the baffle issue. The vermiculite boards inside our stoves are chosen for their excellent insulation and heat resistance, but they can be susceptible to impact damage, potentially during chimney sweeping or if the stove is overfired. Replacement boards are available from your local stove retailer where you purchased your stove. To minimise future damage, we recommend removing the side vermiculite boards before removing the top baffle during cleaning or maintenance. Avoid throwing logs and ensure you're not overfiring the stove.
This company never have spare parts
This company never have spare parts. You spend a fortune buying the fire and the they are not interested when you want repairs. Save your money and buy elsewhere
They were contacted by two gas companies locally and they were told parts unavailable and have now got a new fire from another company at half the cost
30. april 2024
Uopfordret anmeldelse
Besvarelse fra Burley Appliances Ltd
Thank you for sharing your feedback regarding the availability of spare parts. We understand your frustration and apologise for any inconvenience you've experienced. You don't mention the model of gas fire you own nor its age.
We want to clarify that we operate a network of authorised retailers who are our primary distributors for spare parts. We do not directly sell spare parts to the public. This system allows our retailers, who have detailed product knowledge and often offer installation and servicing, to provide the best possible support to our customers.
Therefore, we recommend contacting the retailer from whom you purchased your gas fire. They will be able to assist you in identifying the correct parts and placing an order. If you are unsure who your original retailer was, you can use our online retailer locator tool on our website https://burley.co.uk/stockists/ or contact us with your product model number, and we can help you identify them.
We understand this might be different from some other manufacturers' approaches, but it's the system we have in place to ensure our customers receive the correct parts and appropriate advice. We are committed to providing our customers with the support they need to keep their stoves in good working order through our retailer network.
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