Not totally Legends fault, but after taking delivery of the order, part of it was broken as it had obviously been dropped during transit. There was no information on the packaging stating the conten... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From ordering to delivery was only couple of days. Parcel well packed and contents undamaged. Opened it straight away as last time I left it couple of months till colder weather and found small amou... Se mere
Virksomheden har svaret
Fantastic service and brilliant fire to make a statement in our garden. So much care was taken to deliver, put it together and then take time to go over all the things you need to know and ke... Se mere
The reason my experience was great is from the beginning the person who I dealt with was very helpful and informative about which parts that I needed.But unfortunately I found a slight flaw on one par... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Kontaktoplysninger
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Storbritannien
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Fremragende
324 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very fast service
20. april 2026
Besvarelse fra Legend Fires
Thank you for your review!
We’re glad to hear you were happy with the speed of our service — we always aim to get orders out as quickly as possible. If you ever need anything else, feel free to get in touch.
Thanks again,
Jack
Great advice and sent me a link to the…
Great advice and sent me a link to the correct part I needed. Very quick despatch and next day delivery. Superb A1 thanks.
21. april 2026
Besvarelse fra Legend Fires
Thank you very much for your kind review.
I’m pleased we were able to assist you in identifying the correct part and ensure it was delivered promptly. It’s great to hear everything arrived as expected.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
First time online ordering
First time online ordering. Prompt response & goods delivered in less than 48 hours on standard delivery. Couldn't ask for better service.
8. april 2026
Besvarelse fra Legend Fires
Thanks for your first online order! We're really pleased everything arrived quickly and the service hit the mark. We appreciate you taking the time to leave a review — hope to see you again soon!
Purchased the Legend ripped coal fire…
Purchased the Legend ripped coal fire set. Delivery was very quick. Our gas fire is quite old now but these coals fitted it exactly as the last set. Fire looks brand new again and a lot smarter with a better flame effect.
27. marts 2026
Besvarelse fra Legend Fires
Thank you for your great review!
We’re really pleased to hear the Legend Ripped Coal set fitted your fire perfectly and brought it back to life. It’s amazing how much a fresh fuel bed can transform the look and flame effect, especially on an older fire.
Glad the delivery was quick too — we appreciate you taking the time to share your experience.
Replacement coals
26. marts 2026
Besvarelse fra Legend Fires
We’re really glad you’re happy with the replacement coals — they’re a great way to freshen up the look of your fire. If you ever need anything else or want to try a different fuel bed in the future, we’re always here to help. 🔥
Excellent product
Excellent product. Swift delivery. Easily accessible, informative and friendly customer service.
24. marts 2026
Besvarelse fra Legend Fires
Thanks for the great feedback, we really appreciate it.
We're glad you found the product excellent and that everything from ordering to delivery went smoothly. It’s also great to hear our team were helpful and easy to deal with.
Thanks again for choosing Legend Fires. We’re always here if you need anything. 🔥
Not totally Legends fault
Not totally Legends fault, but after taking delivery of the order, part of it was broken as it had obviously been dropped during transit.
There was no information on the packaging stating the contents were fragile as suggested there should be, by customer service.
I have been assured a replacement item is being sent but there is no confirmation of this in writing. Shall wait and see if it arrives shortly.
24. marts 2026
Besvarelse fra Legend Fires
Thanks for your review.
We’re sorry to hear the item arrived damaged. Unfortunately, we use third-party courier services to ensure parts are delivered as quickly and efficiently as possible, and while rare, transit damage can occasionally occur. Over the past 20+ years we’ve tried multiple packaging methods and “fragile” markings, but frustratingly these do not always prevent mishandling during transit.
As discussed, a replacement has already been arranged and will be dispatched from our stock as quickly as possible. We always aim to resolve situations like this promptly to minimise disruption.
If written confirmation was required, we would of course have been happy to provide this on request, just let us know.
We hope the swift resolution reflects the level of service we aim to provide and would appreciate you reconsidering your review once the replacement has arrived.
Very easy to order good price and we…
Very easy to order good price and we received it with in a short time 2nd time we have bought from company and always got good service
24. marts 2026
Besvarelse fra Legend Fires
Thanks so much for your kind words! We’re really pleased to hear you found the ordering easy, the price good, and delivery quick. It means a lot that you’ve chosen us for a second time and received great service again. We truly appreciate your continued support and look forward to helping you in the future.
25 year old gas fire brought back to…
25 year old gas fire brought back to life with a nice new brass surround. Amazing new original parts available in a age when after 3 years your item is no longer supported.
19. marts 2026
Besvarelse fra Legend Fires
Thank you for your kind words — we really appreciate it.
It’s always great to hear when an older fire can be brought back to life with the right parts and a fresh surround. We believe products should be supported for the long term, not treated as disposable after a few years, so we’re proud to still offer original components where possible.
Enjoy the refreshed look, and thanks again for choosing Legend Fires.
Besvarelse fra Legend Fires
Thanks for your review! We're glad to hear your order arrived quickly and was well packaged. We always take care to ensure everything is protected in transit and gets to you as fast as possible. Thanks again for choosing Legend Fires. 🔥
How quickly my order arrived
How quickly my order arrived, very efficient and easy to order.
4. marts 2026
Besvarelse fra Legend Fires
Thanks for your kind review! We're really pleased to hear your order arrived quickly and that the process was easy from start to finish. We always aim to keep things simple and efficient for our customers. Thanks again for choosing Legend Fires. 🔥
Fantastic Service!
Fantastic service and brilliant fire to make a statement in our garden. So much care was taken to deliver, put it together and then take time to go over all the things you need to know and keep it in good condition.
Its always nice to meet really lovely people and clearly they care about what they do.
I highly recommend and outstanding service!
Cant wait for it to get a bit nicer to sit out and enjoy!
11. marts 2026
Uopfordret anmeldelse
The reason my experience was great is…
The reason my experience was great is from the beginning the person who I dealt with was very helpful and informative about which parts that I needed.But unfortunately I found a slight flaw on one part,I emailed them and they said they would send a new one asap.very nice service
4. marts 2026
Fast and efficient
Fast, knowledgeable and professional response to my original question followed by equally fast and efficient order and delivery. Excellent customer service.
3. marts 2026
Besvarelse fra Legend Fires
Thank you for the great feedback.
We're delighted to hear that you found our response quick, knowledgeable, and professional, and that the ordering and delivery process was just as smooth. Providing efficient and helpful customer service is something we take great pride in.
We really appreciate you taking the time to leave a review and hope to assist you again in the future.
Kind regards,
The Legend Fires Team
Great company
The replacement coals arrived on time. Each piece individually wrapped, so that there was no damage. Ordering the product online, was very easy.
24. februar 2026
Besvarelse fra Legend Fires
Thank you for your kind feedback.
We're really pleased to hear that your replacement coals arrived safely and that the individual wrapping kept everything well protected. It's also great to know that you found the online ordering process easy to use.
If you ever need anything else in the future, we're always here to help.
Kind regards,
The Legend Fires Team
Not a fast service
I ordered the parts for the fire last Monday 23/2/26, the money has been taken from my bank but the parts haven’t arrived to date1/3/26 . This survey is the only correspondence I have received since ordering, I will have to make enquiries if it doesn’t arrive soon, a poor service considering I can order a part for a boiler from Newcastle at 4:30 & it arrives next day with no shipping charge
27. februar 2026
Besvarelse fra Legend Fires
Thanks for your feedback and we’re sorry to hear the part hasn’t reached you yet. The order was dispatched last week, so it certainly should have arrived by now.
Please give our office a quick call on 01254 695244 and we’ll happily track the parcel and get this resolved for you as quickly as possible.
Besvarelse fra Legend Fires
Thank you for your review! We're glad to hear you’re happy with the quality of the parts and the fast delivery. We really appreciate your support. 🔥
Excellent service theoughout
Phoned to order replacement coals and received really helpful advice from lady answering the phone. She was very knowledgable and reassuring in our choice. We placed the order and received the parcel in a very short space of time.
24. februar 2026
Besvarelse fra Legend Fires
Thank you for your kind review. We're really pleased to hear our team could help guide you to the right replacement coals and that everything arrived quickly. If you ever need advice or support in the future, we're always happy to help. 🔥
Besvarelse fra Legend Fires
Thanks for the great review!
Glad everything arrived quickly, well packaged, and that our team could help. We really appreciate it 👍
– Jack @ Legend Fires
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.