Not totally Legends fault, but after taking delivery of the order, part of it was broken as it had obviously been dropped during transit. There was no information on the packaging stating the conten... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From ordering to delivery was only couple of days. Parcel well packed and contents undamaged. Opened it straight away as last time I left it couple of months till colder weather and found small amou... Se mere
Virksomheden har svaret
Fantastic service and brilliant fire to make a statement in our garden. So much care was taken to deliver, put it together and then take time to go over all the things you need to know and ke... Se mere
The reason my experience was great is from the beginning the person who I dealt with was very helpful and informative about which parts that I needed.But unfortunately I found a slight flaw on one par... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Kontaktoplysninger
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Storbritannien
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Fremragende
324 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Modular coat order
Ordered a replacement modular coal set for my fire. Unfortunately one part was found to be broken when unpacked. I called Legend and they informed me that a replacement would be sent out. I later called back to ask about tracking details and they said they'd give me them in a WhatsApp message as soon as the part was ready, which they did.
Very pleased as the fire is now looking great.
4. november 2025
Besvarelse fra Legend Fires
Thanks for taking the time to leave us positive feedback. Apologies for the slight mishap on the broken but I am glad we got it sorted for you!
The delivery was super quick
The delivery was super quick. The coals looked brilliant when set up.
31. oktober 2025
Besvarelse fra Legend Fires
Thanks for taking the time us to leave us positive feed back and I am glad to hear your fire is looking good!
Made it very easy to order
Made it very easy to order , delivered on time no hassle !
6. november 2025
Besvarelse fra Legend Fires
We aim to please! Thank you for taking the time to leave us positive feedback!
My order took longer than expected to…
My order took longer than expected to arrive and part of it was broken. However, they responded quickly and delivered a replacement part the next working day. Hence 4/5.
29. oktober 2025
Besvarelse fra Legend Fires
Thank you for taking the time to leave us feedback. I am sorry your order took longer than you expected, we are always working hard to reduce lead times and improving communication but glad we managed to get it sorted for you.
Having just moved into this house we…
Having just moved into this house we loved the coal effect gas fire but the coals looked shabby and some were broken, we looked for the model on line and ordered the exact ones from Legend gas fires who were first rate for ordering and delivery
29. oktober 2025
Besvarelse fra Legend Fires
Thank you for taking the time to leave us positive feedback, it is really appreciated!
Besvarelse fra Legend Fires
Thank you for taking the time to leave us positive feedback. I will pass your comments onto the staff and I am sure it will make their day!
Besvarelse fra Legend Fires
We aim to please! Thank you for taking the time to leave positive feedback.
Great service and advice.
15. oktober 2025
Besvarelse fra Legend Fires
We aim to please! Thank you for taking the time to leave us positive feedback!
Besvarelse fra Legend Fires
Happy to hear they are looking good! Really appreciate to the positive feedback.
Besvarelse fra Legend Fires
We aim to please! Thank you!
From order to receipt of product was an…
From order to receipt of product was an easy process, kept informed and delivered well on time, would highly recommend
22. oktober 2025
Besvarelse fra Legend Fires
Really appreciate your kind words! Thank you
Easy to deal with
Easy to order new burner. Quickly despatched without fuss. Was fitted by our engineer the next day. Job done. Bosh!
14. oktober 2025
Besvarelse fra Legend Fires
Really appreciate the positive feedback and great to hear you got sorted nice and quickly! BOSH!
Besvarelse fra Legend Fires
Thank you for taking the time to leave us feedback. We are always looking at improving ways to deliver the best service possible to our customers.
Ordered a coal set for my legend fire
Ordered a coal set for my legend fire. Later informed me that they were out of stock and would two weeks before available.
Offered me a deluxe pebble set at no extra cost which I accepted and am very pleased with.
Good customer after sales service. Will use again if needed.
29. september 2025
Besvarelse fra Legend Fires
Really appreciate the positive feedback and great to hear the team are thinking out the box and offering customers alternatives if needed!
Quick and easy
Easy to find what I wanted on the website and a quick delivery. Exactly what I wanted.
14. oktober 2025
Besvarelse fra Legend Fires
Glad we could be of service! We always aim to make things as easy as possible.
Besvarelse fra Legend Fires
Really appreciate the positive feedback!
Well packaged
Well packaged, coals were good quality and in good condition. Took longer than expected for delivery plus not quite enough info on delivery time from the beginning.
8. oktober 2025
Besvarelse fra Legend Fires
Thank you for taking the time to leave us feedback. We are sorry it took longer than expected. We are always working hard to improve lead times and customer communication.
Spares supplied as requested on time
26. september 2025
Besvarelse fra Legend Fires
Thank you for your positive feedback!
The product i was looking for was easy…
The product i was looking for was easy to find and easy to order
25. september 2025
Besvarelse fra Legend Fires
Glad we could be of service! We aim to please
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.