Not totally Legends fault, but after taking delivery of the order, part of it was broken as it had obviously been dropped during transit. There was no information on the packaging stating the conten... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From ordering to delivery was only couple of days. Parcel well packed and contents undamaged. Opened it straight away as last time I left it couple of months till colder weather and found small amou... Se mere
Virksomheden har svaret
Fantastic service and brilliant fire to make a statement in our garden. So much care was taken to deliver, put it together and then take time to go over all the things you need to know and ke... Se mere
The reason my experience was great is from the beginning the person who I dealt with was very helpful and informative about which parts that I needed.But unfortunately I found a slight flaw on one par... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Kontaktoplysninger
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Storbritannien
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Fremragende
324 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was kept updated from the start
I was kept updated from the start, the product arrived very well packaged and fitted perfectly.
21. januar 2026
Besvarelse fra Legend Fires
Hi Andy, thank you for taking the time to leave us your feedback it is greatly appreciated! Thanks, Jack
Besvarelse fra Legend Fires
Thank you for your feedback! Jack @ Legend Fires
Exceptional Service
I found the website easy to use for my order but what I found truly impressive was the guidance provided by the chap who completed the delivery. If enthusiasm could be bottled and sold, he’d make a fortune
9. januar 2026
Besvarelse fra Legend Fires
Hi Steve, thank you so much for taking the time to leave such a positive review, I will pass your feedback onto our delivery driver.
Item was ordered pre Christmas and it…
Item was ordered pre Christmas and it was explained that it would not be dispatched until 5th Jan. it arrived on 6th
6. januar 2026
Besvarelse fra Legend Fires
Thanks for taking the time to leave us such a positive review — it really does mean a lot.
We’re glad everything went smoothly and hope you enjoy your fire for many years to come.
Besvarelse fra Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Exactly as advertised.
16. december 2025
Besvarelse fra Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Besvarelse fra Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Quick delivery
15. december 2025
Besvarelse fra Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Besvarelse fra Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Great delivery kept up to date by…
Great delivery kept up to date by emails arrived ahead of schedule
12. december 2025
Besvarelse fra Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
E mailed to keep me up to date with…
E mailed to keep me up to date with order! Sent goods properly packaged so was all intact! Excellent!
5. december 2025
Besvarelse fra Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Besvarelse fra Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Good ordering process and speedy…
Good ordering process and speedy delivery but have not installed the coals yet so can’t comment further
17. november 2025
Besvarelse fra Legend Fires
Thanks for taking the time to leave us such a positive review — it really does mean a lot.
We’re glad everything went smoothly and hope you enjoy your fire for many years to come.
First class support from Legend for our…
First class support from Legend for our fire. Friendly expert advice and time taken. We are delighted with the fire and the customer service and would thoroughly recommend.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Legend Fires
Thanks for taking the time to leave us such a positive review — it really does mean a lot.
We’re glad everything went smoothly and hope you enjoy your fire for many years to come.
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Order has said delivered 20/11/25 and…
Order has said delivered 20/11/25 and today 21/11/25 it still hasn’t arrived so would like an update please on order number #4868
19. november 2025
Besvarelse fra Legend Fires
Hi Harry, Many thanks for your feedback and I am sorry to hear your order has not arrived yet. Please can you call the office on 01254 695244 on Monday and we can provide your tracking information and provide an update. We rely heavily on courriers and for the most part they get it spot on, however, on the run up to Christmas there can be delays. Thanks, Jack
Legend fire spares
The replacement set was carefully packaged and was delivered in good condition. They were also a perfect fit.
18. november 2025
Besvarelse fra Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Needed a new lgnition unit placed my…
Needed a new lgnition unit placed my order on friday and on wednesday it was delivered,perfect service by legend fires
18. november 2025
Besvarelse fra Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
My replacement coals.
I dropped one star purely because I had to call the company customer's services because I had been waiting for the order.
I was then told they were waiting on suppliers, but when I placed the order the web site said the goods were in stock.
After my call I was then kept informed of my order. I had a call saying the order had been despatched.
The goods arrives and were well packaged.
Maybe keep customers more informed from the beginning about their suppliers situation.
12. november 2025
Besvarelse fra Legend Fires
Thank you for taking the time to leave such a detailed review — and for your kind comments overall.
We’d like to apologise for the lack of communication at the start of your order. You’re absolutely right that we should have kept you better informed from the outset, particularly regarding supplier delays.
Since your order, we’ve reviewed our processes and have made changes to hold more stock where possible, as well as improve how and when we update customers if there is any delay.
We’re pleased to hear the goods arrived well packaged and that everything else met expectations, and we really appreciate both your understanding and your feedback — it genuinely helps us improve.
Thanks again for choosing Legend Fires.
Besvarelse fra Legend Fires
Thank you for taking the time to leave us positive feedback, it means a lot!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.