Not totally Legends fault, but after taking delivery of the order, part of it was broken as it had obviously been dropped during transit. There was no information on the packaging stating the conten... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From ordering to delivery was only couple of days. Parcel well packed and contents undamaged. Opened it straight away as last time I left it couple of months till colder weather and found small amou... Se mere
Virksomheden har svaret
Fantastic service and brilliant fire to make a statement in our garden. So much care was taken to deliver, put it together and then take time to go over all the things you need to know and ke... Se mere
The reason my experience was great is from the beginning the person who I dealt with was very helpful and informative about which parts that I needed.But unfortunately I found a slight flaw on one par... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Kontaktoplysninger
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Storbritannien
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Fremragende
324 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Legend Fires
Thank you for your great feedback!
We’re really pleased to hear you were happy with the quality, delivery and after-sales support. That’s exactly what we aim for every time.
If you ever need anything in the future, we’re always here to help.
— The Legend Fires Team
Speedy efficient service .
Replied to my e-mail very quickly giving advice on what we asked. Followed up with a phone call as we had a concern about the parts . Very helpful lady dealt with call. Confirmation by e-mail arrived concerning order and parcel arrived speedily. Good service all round.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Legend Fires
Hi,
Thanks so much for your kind review.
Glad we could help quickly, answer your concerns, and get everything to you without delay. I’ll pass your comments on to the team, it’s much appreciated.
Thanks again,
Jack @ Legend Fires
Delivered exactly as required
Delivered exactly as required, no damage to fragile parts due to adequate packing.
17. februar 2026
Besvarelse fra Legend Fires
We’re really pleased to hear everything arrived exactly as expected and safely packed. We take a lot of care protecting our products in transit, especially the more delicate components, so it’s good to know that came through.
We appreciate your support.
— The Legend Fires Team
All went very smooth no hitches
17. februar 2026
Besvarelse fra Legend Fires
Thank you for taking the time to leave a positive review! Jack @ Legend Fires
Fire Trim purchased, Excellent product, professional company.
Excellent product. Excellent service.
6. februar 2026
Besvarelse fra Legend Fires
Thank you for the fantastic review — we really appreciate you taking the time to leave it. Thanks Jack @ Legend Fires
Besvarelse fra Legend Fires
Thank you so much for taking the time to leave us feedback it is really appreciated. Jack @ Legend Fires
Ordered spare part online which was…
Ordered spare part online which was quick and easy to do. Asked a couple of questions regarding guarantee and later re delivery. These were answered immediately and questions answered. Excellent service.
9. februar 2026
Besvarelse fra Legend Fires
Thank you for your great review!
We’re really pleased to hear the ordering process was quick and easy, and that your questions were answered promptly. Providing clear information and fast support is exactly what we aim for.
We truly appreciate your support and look forward to helping you again in the future.
Besvarelse fra Legend Fires
Thank you for your feedback — we really appreciate you taking the time to leave a review.
We completely understand that postage costs can sometimes feel high, especially on smaller items. Unfortunately, due to the size, weight, and the need to ensure parts arrive safely and undamaged, our courier charges remain the same regardless of the order value.
That said, we’re always reviewing our shipping options to see where we can improve, and your feedback genuinely helps with that.
If there’s ever anything we can assist with in future, please don’t hesitate to contact us on 01254 695244 — we’re always happy to help.
Thank you again for your support.
Delivery arrangements were not good
Delivery arrangements were not good. Paid £15 for delivery and it wasn't delivered we had to go pick up and were refused a refund of the delivery charge. No delivery attempted despite saying there was...we were in all day...no card through the door and no email with collection code.
29. januar 2026
Besvarelse fra Legend Fires
Hi Karen, Thank you for taking the time to leave us feedback and apologies you have had a negative experience with the delivery. Please can you email me; jack.calvert@legend-fires.com with some more information and I will see what I can do for you. Thanks, Jack @ Legend Fires
Really great service
Really great service, thank you. The information on the website about the make/model of my fire found it easy to find the replacement parts needed (coals and base/sides). I forgot to add my email to the order (sorry), but the order still arrived quickly and very well packaged. I will definitely use the website again if / when I need to. Thank you.
27. januar 2026
Besvarelse fra Legend Fires
Thank you for your kind review — we really appreciate you taking the time to share your experience.
We’re glad you found the website easy to use when identifying the correct parts for your fire, and that your order arrived quickly and safely packaged. Don’t worry at all about the missing email address — we’re always happy to help however we can.
We really appreciate your support and look forward to helping you again in the future.
Besvarelse fra Legend Fires
Thank you for taking the time to leave us a positive review! Jack @ Legend Fires
Fast delivery - Wrong Item!
Thank you for your fast delivery.
Unfortunately your store man has picked the wrong valve. It is for a remote operated gas fire, not the one I ordered. Please organize the return of the wrong item back to you and send the correct manual valve LEG02.
I noticed that the remote control valve is rather more expensive at £ 238.80, not £ 75.29 which I paid.
Would be a loss to you and no use to me!
Thank you for your help,
Henri Rosenberg.
29. januar 2026
Besvarelse fra Legend Fires
Thank you for bringing this to our attention, Henri, and we’re really sorry for the mix-up with the valve.
You’re absolutely right, that shouldn’t have happened, and we’d like to get this sorted for you as quickly as possible. Please give us a call on 01254 695244 and our team will arrange the return of the incorrect item and dispatch the correct manual valve straight away.
Mistakes do happen from time to time, but we’re always more than happy to help put things right and make sure you’re looked after. We appreciate your understanding and look forward to resolving this for you promptly.
I received helpful advice over phone…
I received helpful advice over phone and part was delivered within expected timescale.
28. januar 2026
Besvarelse fra Legend Fires
Thank you for your review, we’re really pleased to hear you found the advice helpful and that your part arrived within the expected timescale.
If you ever need anything else or have any questions in the future, don’t hesitate to get in touch. We’re always happy to help.
The worst customer service I have received!
After initially contacting Legend fires on 16 December to ask advice about parts for our gas fire and receiving a response almost immediately, I placed an order for the parts on the same day. However, despite accepting my money, the company failed to inform me that the parts were not in stock and completely ignored the e-mail I sent enquiring about my order, even though the business was still open until 19 December. They were then closed for two weeks over the Christmas period and eventually on 5 January, I received an e-mail advising me that they were working through all of the orders and they would get back to me regarding my order. Still no mention that the parts were out of stock! To cut a long story short, I received my order on 22 January, but I honestly don’t think Legend Fires would have updated me at all, if I had not contacted them. Just not the experience I would expect from any company in these days of technology, when it is so easy to keep people can updated!
21. januar 2026
Besvarelse fra Legend Fires
Thank you for taking the time to share this — and we’re genuinely sorry for the frustration caused by the lack of communication around your order.
You’re absolutely right to expect clear and timely updates, especially when parts are out of stock or there are delays, and we didn’t meet that standard in this case. We appreciate you explaining the timeline so clearly, as feedback like this has helped us review and improve our internal processes.
Since then, we’ve made changes to how we track orders and communicate with customers, particularly around stock availability and proactive updates, so people aren’t left chasing for information.
We do appreciate your patience over the Christmas period, and we’re sorry again that your experience fell short of what we aim to deliver. If you ever need support in the future, please feel free to contact us directly — we’d welcome the chance to provide a much better experience next time.
Besvarelse fra Legend Fires
Thanks for taking the time to leave us a review — we’re really pleased to hear the replacement coals arrived well packaged and fitted nicely in your fire.
If there’s anything we could have done to make it a 5-star experience, we’d genuinely love to hear your feedback. We’re always looking to improve and make things even better for next time.
Great company
A slight delay with delivery due to waiting for parts but fitted straight away when parts arrived.
21. januar 2026
Besvarelse fra Legend Fires
Thanks for the kind words and for your patience while we waited on the final parts to arrive. We really appreciate your understanding, and we’re glad we could get everything fitted straight away once they landed. If you ever need anything in the future, just give us a shout, we’re always happy to help.
Very well packed to avoid damage on the trip to the customer.
The coal set I ordered arrived as arranged and the set was very well packaged . This meant the set was totally undamaged .
26. januar 2026
Besvarelse fra Legend Fires
Thank you for your kind feedback. We’re pleased to hear your coal set arrived on time and in perfect condition. We take great care in our packaging to ensure everything reaches our customers as it should, and it’s always great to know that effort is appreciated. We hope you enjoy your new set and look forward to assisting you again in the future.
The order was straightforward and was…
The order was straightforward and was tracked and delivered in a timely manner, very good service.
22. januar 2026
Besvarelse fra Legend Fires
Thank you for takinThank you very much for your 5* review, we really appreciate you taking the time to share your experience. We're pleased to hear the ordering and delivery process went smoothly, and we look forward to helping you again in the future.
Besvarelse fra Legend Fires
Thanks for the feedback — really glad you were happy with the service. We know the postage isn’t cheap, but we use a next-day courier so parts get to you as quickly and safely as possible. Appreciate you taking the time to leave a review.
Great service
Great service, product and all round experience, with them going that extra mile of supplying a few logs and positioning the fire. Very impressed and will be using again
21. januar 2026
Besvarelse fra Legend Fires
Thanks so much for taking the time to leave this really appreciate it. Glad you were happy with the fire and the whole experience. Enjoy the logs and we’ll be here whenever you need us. Thanks, Jack
Dette er Trustpilot
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