Not totally Legends fault, but after taking delivery of the order, part of it was broken as it had obviously been dropped during transit. There was no information on the packaging stating the conten... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From ordering to delivery was only couple of days. Parcel well packed and contents undamaged. Opened it straight away as last time I left it couple of months till colder weather and found small amou... Se mere
Virksomheden har svaret
Fantastic service and brilliant fire to make a statement in our garden. So much care was taken to deliver, put it together and then take time to go over all the things you need to know and ke... Se mere
The reason my experience was great is from the beginning the person who I dealt with was very helpful and informative about which parts that I needed.But unfortunately I found a slight flaw on one par... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Kontaktoplysninger
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Storbritannien
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Fremragende
324 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I am still waiting for my package to…
I am still waiting for my package to be delivered by DHL. They did deliver a package which was left in my porch as I instructed, however it was not for me (its a mirror for a Mr Winstanley!) I have spoken to DHL and they say they will rectify this error but seem to be unable to give me a definite date and time to do this.!!!
29. september 2025
Besvarelse fra Legend Fires
Hi Chris,
Just to clarify the mirror delivery has nothing to do with Legend Fires. That’s a DHL mix-up with another customer.
However if you give us a call on 01254 695244 with your order details, we’ll speak directly to our DHL contact and get you a proper update on your parcel. We can usually get answers faster than their customer service.
Thanks for your patience, we’ll help get this straightened out quickly.
Poor communication
Poor communication. The order hasn’t been delivered yet. Tracking app was wrong about delivery, and Legend Fires were unapologetic about it all. Not great whatever the delay was about.
26. september 2025
Besvarelse fra Legend Fires
Hi Susan,
Thank you for your feedback. I’m sorry to hear about the confusion with your delivery date and that you felt our communication wasn’t up to standard.
We do rely on the courier’s tracking system for updates, but we also appreciate how frustrating it is when the information doesn’t match what actually happens. We’re reviewing how we manage delivery notifications to make sure we’re giving customers the clearest updates possible.
If you’d like me to confirm the exact status of your order, please feel free to contact me directly at jack.calvert@legend-fires.com so I can check this personally for you.
Jack Calvert
Managing Director
The items ordered were out of stock …
The items ordered were out of stock nobody told me for a week, while I had a customer waiting. Had a message that they would be delivered yesterday, they are still not here. So you've upset my customer, taken my money and not delivered the replacement coal bed. I'm supposed to be ordering a Vantage fire for another customer this week, but I'm not sure I dare.
25. september 2025
Besvarelse fra Legend Fires
Hi Neil.,
Thank you for your feedback, and I’m sorry this has been your experience.
We should have let you know straight away that the part was out of stock, and we can see how this would have caused a problem for you with your own customer. That’s not the level of service we want to give.
We’ve since tightened up how we flag stock issues internally so we can let customers know much sooner and avoid delays like this. If you’d like, I can personally check on the status of your replacement coal bed and make sure your order for the Vantage fire goes smoothly — just drop me an email at jack.calvert@legend-fires.com
Thank you for highlighting this — we value your business and hope we can put this right.
Jack Calvert
Managing Director
2 stars
2 stars: After online purchase, we received no kind of receipt or even notification. We left it a week, and I rang to investigate. 1st person I spoke to acted as if nothing was wrong, telling me how busy they are, as if I'm supposed to know that. No sympathy, nor recognition; we eventually got an empty, corporate 'apology', but only after I prompted it. She promised to send us an email at least, with the details included, but this was never received. We were told our items would be sent one of two days. Because we received no email, I rang again, this time treated with greater competency and more respect, and we got that email at last. We were told, though, that a message would be sent on day of delivery, but it wasn't. Legend, in total, have had over £2000 out of us. NB. I've seen some of the pointed and defensive responses Legend posts in light of negative reviews. That, too, tells me of their unwillingness to treat *some* customers well. This is an honest review. Don't post a dishonest response.
25. september 2025
Besvarelse fra Legend Fires
Hi Anthony,
I really appreciate you taking the time to write this — even though it’s not easy to read. We clearly didn’t give you the experience you should expect from us, and I’m sorry for that.
You absolutely should have had a confirmation email straight away and updates without having to chase. Having to ring twice just to get basic info isn’t good enough, and I can totally see why that would have been frustrating.
Since then, we’ve tightened up how we send out order confirmations and delivery messages so this doesn’t happen again — and we’ve reminded the team that being busy is never an excuse for not looking after people properly.
I’m glad the second call went better, but it shouldn’t have taken that to get things right. If you’d like to chat about it more, you can drop me a line directly at jack.calvert@legend-fires.com — I’d genuinely like to make sure you feel looked after going forward.
Thanks again for being honest with us — it helps us get better.
Jack Calvert
Managing Director
First class service
Excellent service with quick delivery my order was well packaged .and communications through out were great .will be using legend fires in the future highly recommend .
25. september 2025
Besvarelse fra Legend Fires
Thank you for taking the time to leave us positive feedback I am glad you had a positive experience with Legend Fires!
Ordered spare parts twice from Legend.
Ordered spare parts twice from Legend.
No hassle, on time delivery and very well packaged so as to prevent damage.
22. august 2025
Besvarelse fra Legend Fires
Really appreciate the positive feedback!
Great product and customer service!
8. september 2025
Besvarelse fra Legend Fires
I am glad we could be of service! Thank you
Quick delivery.
Quick delivery.
It would be very helpful if the individual coals were numbered.
Difficult to know were each coal to be placed.
5. september 2025
Besvarelse fra Legend Fires
Hi Maria, Many thanks for your feedback. If you would like to email me; jack.calvert@legend-fires.com or call us on 01254 695244 I would be more than happy to send you a layout sheet and/or offer any guidance on how to set the coals up correctly. Thanks, Jack
Besvarelse fra Legend Fires
I am glad you had a positive experience with us and we really appreciate the positive feedback!
Outdoor Cube Fire. Outstanding Service
Outdoor Cube Fire.
Great deal with a Car show discount.
Family business made in UK Lancs.
They deliver and install! (at short notice too)
Carl delivery guy was a Legend! (sorry could not resist)
Real great service, plus thay answer the Phone!
The fire is superb, clean burn and so romantic!
22. august 2025
Uopfordret anmeldelse
Besvarelse fra Legend Fires
I am glad you had a positive experience with us and we love a Legend pun!
I will pass on your feedback to Carl, who already knows he’s great but I am sure another compliment wont hurt! Enjoy cubing!
Ordered a part
Ordered a part, then the part was delivered on time had trouble initially setting it up with the fire and pairing the remote but your very friendly customer care staff talked me through to success. Thank you.
19. august 2025
Besvarelse fra Legend Fires
We really appropriate your positive feedback. I will pass your kinds words onto the office and I am sure it will make their day!
Fabulous customer service
Fabulous customer service! Extremely quick response to emails and great advice re spares and care of my woodburner. Delivery also super speedy.
18. august 2025
Besvarelse fra Legend Fires
Thank you for your kind words and I am glad you had a positive experience with Legend!
Besvarelse fra Legend Fires
Thank you for taking the time to leave us positive feedback!
Prompt service, nearly
My order was processed promptly and was very well packed when it arrived and in good condition. I would have given a 5 star rating but for the fact that the spares that I had ordered were listed as, " in stock", at the time of placing the order but they were not. This caused a delay in delivery.
12. august 2025
Besvarelse fra Legend Fires
Thank you for your review and for the positive comments regarding how your order was processed and packaged — we really appreciate that.
We’re sorry for the confusion around the stock status of the spares you ordered and the delay this caused. You’re absolutely right to expect items listed as “in stock” to be available, and we apologise for the inconvenience.
We’ve since made changes to our processes to improve stock availability and ensure customers are kept better informed if there is any delay.
Thank you again for your feedback and for choosing Legend Fires — it’s genuinely appreciated.
Very easy to order
Very easy to order - quickly delivered. One part was damaged on transit - a replacement arrived virtually next day.
4. august 2025
Besvarelse fra Legend Fires
Thanks for the great feedback! We’re glad you had a positive experience and really appreciate you trusting Legend Fires.
If you ever need anything in the future, just give us a shout.
Excellent service
Excellent service
No concerns using this company package arrived perfectly extra package in a box and another box to ensure items were protected
The items were available elsewhere BUT individually they would have been more expensive and also these are genuine parts from the company who made the fire not a cowboy supplier.
They were also very helpful when contacted
6. august 2025
Besvarelse fra Legend Fires
Thanks for the great feedback! We’re glad you had a positive experience and really appreciate you trusting Legend Fires.
If you ever need anything in the future, just give us a shout.
I got my delivery the next day
I got my delivery the next day, and it was well packed and protected, and in good condition. Would definitely recommend legend fires.
29. juli 2025
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
First class efficient service.
21. juli 2025
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Good service
22. juli 2025
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.