azoresairlines.pt Anmeldelser 

If 0 stars were an option I would use it here!!! They don’t care about costumers at all. We were meant to fly a short 1,5 hour flight and it was cancelled. After 3 hours of waiting in line for costumer service they rescheduled us for 3 flights with check in 3 am. 18 hour travel instead. In the airport we were told (by another airline!!) that they scheduled us for a standby spot on the last flight. I would strongly advise you to use another airline if possible or completely avoid flying in the azores and def. Not use outside of the islands. Talked to the airport staff and hotel staff and they all said it was a well-known problem.

Azores Airlines did not clearly communicate their 8 kg carry-on weight limit during booking, the online check-in process, or in any obvious way before we arrived at the airport. We had no reasonable way to know we would be charged such a large fee, and we were completely caught off guard when we were forced to pay $175 because our carry-on was overweight.

The staff we dealt with were also rude and unclear, which made the situation even more frustrating. Passengers deserve clear communication before arriving at the airport, especially when a policy can result in such an expensive surprise charge.

Now I understand - It's been over a year since my flight was cancelled for 1.5 days, and I still haven't received any compensation or payment, after many mails, for the expenses I had in relation to the hotel etc. But now that I look here, I understand better. They just have the world's worst customer service.

Worst airlines it delayed more than half an hours and the staffs are joking and laughing they are not taking delays seriously, worst airline! This airlines has no service and I will never take this airline’s ever again when I become an adult I will rather take a boat or something. And they said it will come in like 3pm but it will come at 16:13 they don’t even say useful things to passengers so the staffs are very unreliable and very unkind.

Une expérience qui m’a coûté cher! Nous devions partir deux semaines aux Accores et j’avais réservé maison et voiture et SATA à annulé les vols deux fois de suite sous prétexte de mauvaise température, tandis que Air Portugal se rendait sans problème. Ils nous ont pris comme otages en faisant exprès de ne pas annuler le vol et en ne nous garantissant pas quand nous allions finalement pouvoir nous rendre. Étant donné cela, je n’ai pas pu rien réclamer des pertes de location d’auto et de Airbnb que j’ai encourues. De plus, je n’ai jamais réussi à parler à un humain dans mon processus. Je déconseille fortement.

Almost a month ago i got this message: 'booking has been cancelled and the tickets are now refunded to the original form of payment.'

Since that time i did not receive any refund. Customer support is not replying and there is no communication. Outrageously bad support.

Our flight to Ponta Delgada was diverted to Terceira due to bad weather. While weather conditions are nobody's fault, the way SATA Azores managed the passengers was an absolute nightmare of disorganization and lack of respect.
We were left stranded at the airport from 11:00 PM. Instead of giving us a clear answer, they kept delaying the updates every 30 minutes, keeping everyone in limbo for 4 hours. Only at 3:00 AM did they finally announce that the flight was grounded, forcing all of us to redo the entire check-in process from scratch just because the airline was incapable of efficiently managing the luggage retrieval for a few families with children who rightfully needed their bags.
By that time, at 3 o'clock in the morning and with the rescheduled flight set for 9:00 AM, it was completely impossible and pointless to look for accommodation outside, forcing us to sleep on the uncomfortable airport seats. As "assistance," we were handed a ridiculous and insulting €7 meal voucher. To add insult to injury, the voucher was only valid at one single airport bar which, due to the massive delays and cancellations accumulated by the airline, had completely run out of food.
We were left starving, sleepless, with fragmented information, and holding a useless piece of paper entirely because of their utter incompetence in managing an emergency. Absolutely disgraceful.

Worst airline ever! They canceled me from my flight because I didn't have a physical boarding pass when I had a virtual one. So the airline had told me contact customer service.

Si vous aimez le camping sauvage dans les terminaux et le mépris des clients élevé au rang d'art, Azores Airlines est faite pour vous. Pour les autres : fuyez. Mon expérience des 30 et 31 mai a été un chef-d'œuvre de l'incompétence logistique.

Chronique d'un naufrage en deux actes :

Acte I (30 mai) – Le supplice de l'espoir : Notre vol est annoncé en retard. On attend. Puis on ré-attend. 8 heures d'attente plus tard (le temps de survoler l'Atlantique à la nage), la compagnie se réveille enfin pour nous annoncer que le vol est annulé à cause de la météo. Bon, la sécurité avant tout, on accepte... naïvement. Le vol est reprogrammé au lendemain.

Acte II (31 mai) – Le vol fantôme : De retour à l'aéroport, on nous fait poireauter encore 3 heures pour le nouveau vol. Le twist ? L'avion n'était même pas sur le tarmac et n'a jamais réussi à atterrir. La météo était pourtant annoncée comme exécrable depuis la veille. Azores Airlines a donc inventé le concept du vol fictif : programmer un avion qui n'existe pas, pour une heure impossible, en sachant pertinemment que personne ne décollera. Un grand bravo aux scénaristes.

Le service client ? Option "Rien à faire"

Après nous avoir fait perdre 11 heures de notre vie à fixer des panneaux d'affichage, la prise en charge a été magique :

Zéro communication, aucun message, silence radio complet.

Un staff en mode disparition magique qui nous balance un magnifique "Débrouillez-vous".

On nous demande gentiment d'avancer TOUS les frais sur place (hôtel, restos, survie). À ce niveau-là, ce n'est plus un billet d'avion, c'est un crédit à la consommation qu'on leur accorde.

Cette compagnie est une immense blague, le professionnalisme en moins. Plus jamais je ne monterai là-dedans.

À fuir de toute urgence !

Wat een amateuristische organisatie. Dat je niet kan vliegen vanwege de weersomstandigheden is prima. Maar dat je 5 vluchten/dagen achter elkaar, het zelf maar moet uitzoeken en regelen is een ander verhaal. Ze weten in middag echt wel of je kan vliegen. Laten je toch komen, melden dat het vliegtuig vertraagt is, 1,5 uur later cancellen ze het vliegtuig (wat een surprise!). Om te melden dat je je vouchers kan ophalen (soort voedselbon) waar niemand op dit eiland op zit te wachten, want ze krijgen niet het gehele bedrag wat erop staat vermeld. Van de 5 dagen moesten we er 3 zelf maar even een hotel zoeken om 22:00 in de avond. Terwijl alles natuurlijk al lang en breed vol zit/zat.

We zijn zo een week verder en zitten nog steeds vast op dit eilandje. Aangezien omboeken naar lissabon, uiteraard extra geld kost omdat je gewoon een nieuwe vlucht moet boeken. Want omzetten van je ticket, nee dat kan natuurlijk niet voor ons geldgraaiende maatschappijtje.

Worst airline I have ever used, consistently.
They provide wrong and misleading information through support (especially Carolina), they take more than 1h at any time of day to pick up the phone and they lie consecutively just to get rid of you (told me i would have to pay 385€ to change our flight - initially said it would be for free with the medical certificate I presented - and then sent me a 1390€ to pay!

Notre vol du mois de mai 2025 a été annulé. Nous avons été basculé à un autre vol qui nous a contraint à passer la nuit à Lisbonne en escale.
Nous avons ouvert une réclamation juste après car nous savons que nous avons le droit à un remboursement.
Mais depuis 1 AN : toujours rien, les services bottent en touche, ils nous répondent que très brièvement malgré plusieurs relances, leurs réponses ne sont jamais très claires. Nous n’avons toujours pas reçu de remboursement en tout cas. C’est du vol.

I travelled with Azores Airlines (SATA) to the Azores in August and they lost my luggage. After months of complaints and endless follow-ups, they finally told me I would receive compensation between December and January. We are now in the middle of May and I still have not received anything.
Every time I contact them, they give excuses, delays, and contradictory information. I feel completely ignored and misled by this company.
Very unreliable airline and extremely poor customer service. I would not trust them again.

OPOSP14105

People,

Don’t read here ⬇️ positive experiences with SATA Azores Airlines. The worst airline, company on Earth ! Is this one of ! Disgrace and shame for Portugal.
Business class passenger they lost my baggage 18 February 2025, 15 months and they still didn’t pay, answer or anything else.

I try everything in so called EU country Portugal every agency to put Complaint, asking for help, writing and zero result ! Everything is corrupt !

I am Portuguese citizen but I don’t live in Portugal and this is so embarrassing for me.

Last time I put Complaint to CICAP office Porto they give the case to Ocimara office in Ponta Delgada. And do you know what happend ?
Criminals SATA after mediation 20 days because they know they could not escape this time report to the police just like that to have a case just to stop the mediation process to go further - arbitrary ! State offices, judical police, police just don’t do anything regarding this criminals ! They protect them !

This is criminals with the degree 📜 ! Just awful experience ! Never again !

Alex

Sata is touted is a budget airlines and they take that label seriously. All three flights that we took were delayed. The flight staff informed the passengers that the delay was because of disorganization at the corporate level. Imagine a trans-Atlantic flight and being served water in a small paper cup. We were not even given a bag of peanuts. I have read that passengers found the staff rude. We did not find this to be the case. The staff was quite pleasant both in the airports and on the flight.

Bought a round ticket for for a family trip. Just after making the purchase I realise that I've might have chosen the wrong ticket type (simple). Therefore I write the 24/7 contact an email, telling them of my possible mistake (It wasn't clear from the tickets to me), and whether it is possible to just change the ticket type.

This morning, 12 hours or so later, I call them as I've yet to receive an answer. The very friendly supporter then tells me, that tickets are locked in at midnight, and my only option is to buy the luggage as add ons.
He also lets me know that my email doesn't let him change the tickets, as I havn't asked for them to be canceled, just changed.

This mistake has costed me +200 euros, which is a third of the initial price. Had I not made this mistake it'd be a 20 euro difference.

Also had I been an American client there'd been the normal 24 hour change policy.
Even RyanAir would've been able to help me within a 24 hour timeframe.

By the way the tickets are in July and August, so it's not like it is last minute with few seats left.

Hice un viaje con ellos Barcelona - Nueva York en Abril 2025, con escala en Ponte Delgada. Todavia los mal comentarios que econtrè aquì y por la web (que me dejaron con mucha ansiedad hasta el dia del vuelo), mi experiencia fue bien positiva: el primer vuelo Barcelona - Ponte Delgada tuve un 30 minutos de retraso que pero fueron recuperados durante el viaje, ademas el equipo de tierra fue super amable por imprimirme los pasajes al momento antes de entrar en el avion porquè mi movil eligiò apagarse sin sentido. El vuelo Ponte Delgada - New York fue uno de los mejores que tuve: el control de borde fue super rapido (el aeropuerto es muy pequeñito) y una vez en el avion me dieron manta, comida y por cualquier cosa las hostess estuven allà por ayudarte siempre con una gran sonrisa. Puede ser que tuve suerte y lo siento por quien tuvo mala experiencia con esta aerolinea, pero siento que era muy honesto tener que escribir esta reseña por dar animo y tranquilizar toda la gente que acaba de reservar con ellos.

Ticket included 1 carry on and 1 personal bag. Arrived at airport, was told had to check bag for 140 USD. I agreed to pay but complained this was railroading customers. They then told me they would not issue boarding pass because I was rude.

Casi un DOS esperando compensación - Casos estancados en "Análisis"

Pongo esta valoración para denunciar la falta de resolución y la pésima gestión de atención al cliente de Azores Airlines. El 27 de julio de 2024 sufrí graves incidencias en mis vuelos entre São Miguel, Terceira y Portugal continental, lo que me causó la pérdida de un día de vacaciones y, lo más grave, la pérdida de mi conexión hacia Barcelona.

Casi un año después, mis tres reclamaciones siguen figurando como "en análisis" sin ningún avance real. Los números de caso son:
CAS-193126-G2N0S6
CAS-193128-Y1C7N3
CAS-193130-D0C7K6
Me parece inadmisible que una aerolínea ignore de esta manera los derechos de los pasajeros.Es injusto y poco profesional tener que esperar tanto tiempo por una respuesta clara.

Left Toronto Thursday late due to poor maintenance and overheating USB ports.
Then stuck in San Miguel for 3 days. Their rescheduled flights was the only flight not to leave Ponta Delgada and the only flight to be cancelled into Funchal. They provide no information the staff say the airline is poorly run and it's was much better 5 years ago. They are understaffed over worked their planes old, the management I'm told doesn't care. They have ruined our vacation cost us huge money on lost accommodation and car rentals. If you want to fly to Maderia or anywhere in Portugal AVOID Sata Air Azores. Even their staff say it's a terrible airline. They also blame the weather for everything. The truth is they are understaffed poorly maintained airplanes. They are disorganized and clear don't care.