azoresairlines.pt Anmeldelser 

There are no enough words in my Vocabulary that can describe how nauseated I feel for dealing with this company and how regret I am to buy a plane ticket from them. THey make changes on my sits that I paid for because the aircraft they changed has business class or first class on that row. I don't give a.... I paid for row five and if that means go into the pilots cabin, they should respect my purchase and the row and sit I Paid for!!!! Period.
THe day of my flight they change us to flight with UNITED, and change also landing airports, we had to pay $113..00US dollars on lyft to go from the airport they sent us with United to the one we needed to go.
They do not respond customer service emails. And when I called by phone, the representative of the company was mean, absurd and confrontative with me. No well treated.

I had the worst customer service experience with this airline. Despite the high fares, the service felt like a budget airline. There was no information provided before departure, and all communication was only in Portuguese. The website is not user-friendly, and the airport staff were unfriendly and unhelpful.

Minus -10 stars!
Lost luggage
Big delays
Zero accountability
No return emails
It’s as if they’ve accepted being the worst airline and will just keep doing the same every flight.
Dont fly with them, it isn’t worth any money you’ll save.

natürlich kann es vorkommen, dass ein Flug gecancelt werden muss und 200 Passagiere darüber verärgert sind. (Porta Delgada - Funchal)
Die weitere Abwicklung mit allem drum herum war dann überraschend professionell! - Danke!

SATA's ground handling company broke my luggage. Despite SATA accepting responsibility, it took *22 emails* (13 of which were follow-ups to unanswered emails, where the SATA representatives did not reply or acknowledge me) and over *5 months* to receive my 80 euro compensation. The SATA representatives delayed, procrastinated, did not reply, and generally provided some of the worst customer service I have ever received. A waste of everyone's time, demonstrating how little they value their customers. Appalling behaviour.

They rebooked my direct flight to 2 flights for next day giving worse accommodation than I had reserved

Overpriced, delayed and cancelled all the time.
First, they delayed our flight with 4 hours. I couldn't change it, so I bought tickets for the next day. They put me on a waitlist for earlier times, called when tickets got available and asked for an unlisted price which was 3x the price online. They 'hold' available spaces and sell them like auction over the phone. It's my bday trip, so I stomached the difference to make my trip. And now, this flight is once again delayed by 3 hours. They have an absolute monopoly over certain routes and they use it to max.
I fly all the time for work and have had to deal with various challenges. Nothing compares to the experience with SATA airlines. This is the worst managed airline I've encountered — and I am from Bulgaria.

I often travel with azores airline. I have to say I think they are very good. They have to deal with adverse weather a lot of the time and they handle delays and cancellations very well with help with hotel etc. They are an airline that still gives you a free snack unlike other airlines that charge you. Ground staff have a lot to contend with but they do it very well. I recently had an issue with a missing bag. Paulo Andrade from lost and found Ponta Delgada was brilliant. He helped me to relocate my bag with patience and professionalism and was very kind.

Do not travel on this airline - unfortunately this means you will probably need to avoid the Azores. A genuine scam airline.

I raised 2 complaints almost 2 months ago on your website and still do not have a response... The worst customer service ever

This airline is a disgrace ! We had a flight cancelled on 25/4/23 The complaints procedure is long and frustrating! Despite the fact they have agreed the claim and took financial details we have still to date 12/11/23 had no recompense. We have done EVERYTHING they have asked by return e mail but they take literally weeks to reply, if you ring, you cannot get past the contact centre they are rude, obstructive and a disgrace to the Beautiful Azores I will NEVER. fly with them again !!!

Onze vlucht van Ponta Delgada naar Lissabon had uren vertraging waardoor we onze aansluiting in Lissabon naar Brussel misten. Ze regelden voor ons een vlucht de volgende dag. We moesten zelf een hotel zoeken om de nacht te overbruggen. Er werd gezegd dat we de kosten van het hotel, diner en ontbijt mochten doorsturen en dat die terug betaald zouden worden. Ondertussen 3 maand later en nog geen euro ontvangen.

I have took some flight with SATA Azores and all of them delayed, some up to 10 hours. And other cancelled without warning. Very nice

It is extremely hard to find a way to check-in online, you end up going round and round in circles. Badly organised website.

Very stressful that apparently their company policy is not to display the flights on the departure board until one hour before the flight is scheduled to depart. I ended up spending an extra hour at the airport going to three information desks and ringing their helpline to try to understand why the fight wasn't displayed. I'm still not convinced it will be, given it should have specified where to check in yet didn't.

It finally took 4 phone calls to customer support to find the gate i needed to go to. Arrived just in time before the gate closed. Then had to spend more than ten minutes standing in a hot bus (after everyone had boarded and before it started driving).

I realize Lisbon airport might be to blame for much of this, but still, this was my experience.

Extremely bad experience. They have a hotline at where it is "normal" that you have these endless waiting times. So no exception. To me this is a half fake hotline especially in rush hours. Then they offer to call you back. I receive no call back.

Waiting now for 1 hour 40 in the waiting line on phone! minutes and no end visible! All the time the same loop text hundred times now?

To me this is utmost customer disrespect!

For a _necessary_ service to book before flying which is _only possible_ by phone (additional luggage)!

Not possible via website or even in agency or way more expensive last minute :( on airport.

This is unbelievable. Messing up my whole trip organization this time! timing and preparation. I am really annoyed. Who pays my troubles back now!? I already expect the "poker face" phrases which will be repeated with: "sorry, the 48h before flying have passed, you have to pay 6Euro/kg."

I also sent them several emails inbetween to customer service (which are received as "read"). No reaction. No contact, no call.

It is normal workday, afternoon.

I´ve seen this too often. They say "we are currently very busy", but this is always! I often hung up then, but now I depend, is this sarkasm? They even dont invest in a service saying: "estimated waiting time 30/40/50min" or "15 clients before you" or whatever.

They´ll know perfectly what will be expecting you.

This is an absolute scream! :( Veery unsatisfying!)

Nice surface, very bad core. Also today: attendant didnt understand me (not confident in english) and started lying. "I cant pass you to another colleague", I finally hang up. With all that mess about 3 hours ! on phone today and messing with this small thing. Next call was no problem to pass or get that information.

They MUST have huge staff and/other problems which they dont show. this is not normal!

UPDATE: in a few minutes the hotline will close for today. afterwards I cant book anymore my service.

no reactions what soever. last try from my part to get a call back or to speak to someone directly.

"due to a large number of calls we are unable to attend your call as quickly as you might want" (hahaha), then they offer again to call back.

I left my no again for this. (Not expecting solution yet.)

This is a scam to me. Something is really wrong with SATA Azores Airline. They obviously don´t take their customers for serious. Is this a roulette to get your things done? Bad luck?

Meanwhile waiting again I have to listen to the ?th time this: "Fly with us .. Return home with unforgettable memories (for sure).

We have decades of experiences in the aviation industry, in which we are for love"

OK hotline closed now. No reactions whatsoever.

:(

No guys, something is very wrong at SATA.

--

Ok update: last minute someone took the phone. poker face/robot reaction as expected. zero! reaction on that I was waiting all in all more than 1,5 hours (in truth more than 2h, I didnt even mention that).

this seems totally normal to her. when I repeated two times that i find it unbelievable, it doesnt even seem worth a comment from her, she repeats they cant do anything, which is ridiculous of course. I could send a complaint bla bla . putting even all work on client. fits with the general impression.

(i took her name and will do in this case later on. hopefully my last flight! with SATA(n?) ) !

At least they should have offered a recompense or something.

I found the right resume for my impressions on these experiences today: "Shameless".

So this has come up to be my worst lifetime airline experience ( I have flown a loot and love to fly usually). Total ignorance and no regret for this disastrous situation.

This is why it is worth a review to me. There are not many alternatives to Azores, this will be one of the reasons? No idea.