azoresairlines.pt Anmeldelser 

SATA just keep going downhill now flights to and from Canada do not even offer a hot cacerole meal. On an almost 7 hours flight to Toronto expect a dry little tiny sandwich. But ironically the flight to and from the US do get a hot meal!!! It’s embarrassing how much we pay for tickets and that’s all we get in return. We need more options to and from the Açores! Or upgrade your service ! Shame!

Wir sind mit Azores Airlines die Route Frankfurt - Sao Miguel - Pico - Terceira - Sao Miguel - Frankfurt geflogen. Zwar war der Hinflug 2 Stunden verspätet, alle weiteren Flüge innerhalb der Inseln und der Rückflug nach Frankfurt waren aber pünktlich. Die Flugzeuge waren sauber und das Personal sehr freundlich.

Primo volo spostato 3 volte (perse 7.5 ore) , secondo volo già spostato 2 volte con altre 4 ore di attesa inutile. Terzo volo annunciato già con altre 3 ore di ritardo. Prima È ULTIMA volta con SATA.

July 3rd, 2025 had flights for 2. Paid $900 from Barcelona to Boston via Sata Azores Airlines.
Our flight was slated to be delayed 2 hour 25 min (It ended up delayed 2 hours 50 minutes). In the beginning, I asked Sata personnel if we may rebook another day as we would miss bus in Boston. They looked into it and learned rebooking would be about €800 if Sunday morning he said it's best to wait to see if the flight will depart in 3 hours or more as then he could rebook for free.
I ordered food for child and I. We went through passport security and waited. We checked in to board at 20:30. A gentleman came. He asked me to ask his colleague who was there now. I explained to him I already spoke to desk but he said I need to speak to this one here. I went ask instructed to his colleague and explained I asked ticket counter about rebooking and they said only no charge if the flight leaves with 3 hour + delay.
She asked if I'd like to disboard the plane- I said, "No, because I don't have assurance the flight will take off in over 3 hours." She said step aside and wait I will ask my colleague.

Her colleague came with walkie talkie and I further explained ...I don't have certainty the plane will take off after 3 hours. Yes, I did want to leave on a different day because we missed our Boston bus and the time for me and child with EU time change is about 11 pm (23:00). I informed her I already asked earlier but they said they'd only be able to rebook the flight without charge if 3 hours or more delayed. She had me wait and called on her phone.
Then, she said, you must come with me. I've contacted my colleagues, I must escort you and you may rebook for a different day. It has been cleared.
The female escort walked away with our boarding passes.
Desk agent called her.
I had a photo on phone. She took that.

At about 21:03pm she said I would need to pay for the rebooking.

I was flabbergasted and broken as I explained this to so many Sata staff already! I disapproved of disembarking my boarding ... I did all the right things.

I said I am getting on the plane then realized the other one took my boarding pass.
The lady said the plane is already leaving I can't.

Sata Airlines refused to let us use phone.
They refused to let us contact consulate.

They promised a rebook like they were coming to help and now tell us to pay for their mistake?

If I wanted to pay $900+ extra I would have rebooked the flights the first time I went to the counter.

Suffering under Sata Azores Airlines

Schlechteste Airline was ich je hatte.
Frankfurt nach Ponta Delgada über 2 Stunden Verspätung, nun beim Rückflug wieder 2 Stunden.
Das war das letzte mal mit dieser Airline und würde jeden abraten mit dieser zu fliegen.
Jede Billigairline ist pünktlicher.
Würde hoffen, dass die EU die Regelung der Flugverspätung von 3 auf 2 Stunden reduziert, dann würde die Airline ziemlich schnell insolvent anmelden!

Worst airline company ever. Stay away from them if you do not want to loose your luggage and receive a ridiculous amount of money as reimbursement. Shame on them, I have sued them!

We took two flights between Azorean islands in August 2024. The second one was cancelled and we were not rescheduled for over 2 days. We missed our main flight home as a result. The cancellation and rescheduling was badly handled: very little communication. We applied for compensation in September 2024. It's may 2025, and having followed up several times and complained to the Portuguese regulator we have finally had a reply about how to access the money owed. There is really no excuse for this.

The prices are cheap and that's what you get , especially when it comes to customer service. I missed my flight back home, even though I was in line for my flight the whole time. Since there were two flights for the same boarding gates, I was not aware of how quick the passengers of my flight boarded. As soon as I wanted to board , they told me , it's too late. They never called my name or said "people to Frankfurt should board immediately". The line was very very long.
The customer service at PDL Azores were not friendly or supportive at all. They basically told me it was my mistake and they can't do anything for me. And the fact they won't rebook me , that's one thing but they way they talked to me , was not okay. Especially knowing they work in customer service , Just like I do. Never was treated that poorly by an airline. Very terrible experience. I ended up buying an overpriced ticket with another airline. Never ever Azore Airlines again. It's not worth it.

My return flight was diverted and then cancelled. After several hours of no communication, our flight was re booked with TAP and we had to stay overnight in the Azores. Next day, we departed back to Lisbon and the flight had to make an emergency landing back to the Azores San Miguel. I had to re book myself in order to get back to the United States. However, I was only able to return to JFK NY rather than Logan Boston (my original departure and return destination). During this ordeal, I was given very little notice nor options from Azores airlines. Frankly, I was disappointed how my family was treated and as a result had to spend an exorbitant amount of money in order to get back to Boston.

Lastly, I had to wait over 2 hours on the US customer service line and was then disconnected and had to start the process all over again.

I will never fly Sata Azores again and I have informed my extended family and friends not to fly to the Azores , it is not worth the disappointment.

I am extremely disappointed with Azores Airlines. My flight was canceled, and I was stuck for three days. During this time, I was assured that all expenses, including hotel costs, would be covered. However, it has been over six months, and I have yet to receive any refund for the expenses incurred. Despite numerous follow-ups, I keep being told to wait. This lack of responsiveness and accountability is unacceptable. I would not recommend Azores Airlines to anyone based on my experience.

I am extremely disappointed with Azores Airlines. I purchased a ticket in Comfort class, which costs significantly more than an economy fare, trusting the quality and service promised by that category. However, I was informed that the aircraft operating the New York-Açores leg does not feature a business cabin, resulting in an involuntary downgrade to economy, and I received a paltry refund of only USD 85. I aked for a voucher to upgrade in the next trip and it was denied.
This situation clearly demonstrates that the company advertises and sells Comfort class tickets without having the appropriate aircraft to deliver the contracted service. The amount paid is far greater than the refund offered, revealing a clear discrepancy between what is promised and what is actually delivered. Additionally, the communication from the company was unsatisfactory, with generic responses that failed to acknowledge the real impact on the customer.
I advise all potential customers to exercise caution when purchasing tickets with Azores Airlines, as their lack of commitment to quality and transparency may lead to significant losses and negative experiences.

Our flight got cancelled meaning we were intitled to compensation. I filled out the complaint in the airport on the 18th of May 2024.
Now more than 9 months after I still haven't heard back from then on my case number: CAS-177555-P7X4M0

Rude staff on the airplane, rolled their eyes after complaints over heavily expired milk. They cancelled my connecting flight before i got on the first one without any notice untill we were at the gate, their office was outside the security area so it wasent possible to go to them without leaving the airport (so you cant get back in) THE WORST AIRLINE! 0/10

My flight was booked through Expedia. Azores Airlines (SATA) changed the date without any proper notification, warning, or apology. Just a short text with the date change. I contacted the airline to say the date change was not possible, because I had other bookings (flights/hotels/car rental) either side of the flight. They said contact Expedia, which I did.
Expedia said contact the airline. I demanded Expedia sort the problem out, which they said they would do, and got back to me with options. I responded with my original demands and have heard nothing back.

If nothing is done and I am not compensated for the inconvenience, it will cost me hundreds of dollars. This kind of behavior is unprofessional and unacceptable. Consumers need to be made aware of this breach of contract and trust.

Unfortunately is not an airline you can rely on. If you experience a delay, they will ignore every possible way to fulfill their legal obligations. It's been 8 months for me and counting... 😅
It has been 8 months since I filed support case and I am still waiting for the compensation I am entitled to under EU regulations for a delayed flight.
Their team has acknowledged that I qualify for the compensation, but despite this, they have done absolutely nothing to resolve the matter. This level of neglect and lack of accountability is unacceptable from an airline that claims to value its customers.
They simply ignore their legal and customer service obligations. This delay is beyond reasonable

Awful. Flights are often late, customer service is useless. Unfortunately they are the only airline that flies directly from Canada to the Azores so I'm stuck with no other alternative unless I fly to continental Europe then backtrack to the Azores.

I hope they go out of business and get replaced by a private airline.

It’s a scam! They try to fool you all the time to get some extra money out of you and the service in person is super unfriendly, not even mentioning the disaster of an app and webpage.

I have no issues about the flights we took with Azores Airlines - everything worked as planned and the flights were on time.
My issue is when we missed a connecting flight because Azores Airlines failed to check us in with another airline - we subsequently learned that they should have done this.
There is nothing worse than being ignored - which is what Azores Airline did when I made repeated attempts to contact them to resolve this issue - including an email to the CEO. Seven months later - no response.
Fortunately we eventually received reimbursement and compensation from the 'other' airline who admitted that Azores Airlines had not complied with their mutually agreed processes.

I missed my flights from BCN PDL and Air Canada to Cleveland because Azores did not provide access to online check in. Additionally, Azores did not provide information that the flight from Barcelona to Portugal was leaving from Terminal 2. By the time I find out the flight was leaving from Terminal 2 it took 15 minutes for the shuttle to arrive. By that time the gate was closed and I missed all of my connecting flights.
Now because of their negligence I am out of the money that I paid for the flights and baggage fees and had to book flights with a reputable airline.
I wrote to Azores customer service to file a complaint and this is their response:

File Ref.: CAS-207959-X5G9R9
Additional ID:

We thank you for your communication and the words of appreciation about our service.
We inform that we have already reported your comments to the people involved and their superiors to let them know of how their service was appreciated.
Once again, we thank you for your communication and we request that, whenever you find it necessary, you inform us about your opinion regarding our services.

Tandis que nous avions fait en sorte de planifier au mieux notre séjour aux Açores, nous n’aurions jamais pensé que la compagnie serait aussi inopérante et entraverait au possible l’intégralité de nos vacances dans l’archipel. Pour mieux vous illustrer, sur un ensemble très maigre de seulement deux vols internes dans les îles, Azores Airlines a su redoubler d’acharnement pour étendre la durée des retards à l’excès pour chacun des vols. Dois-je préciser que la durée des vols n’a pas dépassé les 20 min ? Aucune information n’a été transmise. Je recommande donc vivement de choisir cette destination si vous adorez attendre et voir vos réservations se faire piétiner devant vos yeux.