AXA Global Healthcare Anmeldelser 

Very patient and friendly lady on the phone getting my claim number

Nothing was paid for as it was considered within the exclusion clause.

You are still not paying invoices from last year that are due under my heart operations.

Very expensive service.
Refund process heavy and always putting you as feeling guilty.
Inconsistent refund levels
Arbitrary decision
Bad communication

Before I accepted a job offer I contacted AXA specifically to check that my diabetes treatment would be covered as I know it is defined as a long-term chronic condition. I was told it would be. This was a factor in me deciding to take the job and move to a foreign country. Then, the first time I attempt to have treatment approved, it's denied and I am told that having diabetes is a "personal choice". This decision has apparently gone for review and I am still waiting for an answer three weeks later. And I'm now told that I will receive a reply in a "week or so". Absolutely shocking way to treat people.

Easy to deal with, professional and quick response. Good coverage

If you follow my emails on the AXA app, you'll see how the staff can be quite unprofessional and incompetent. I was treated very badly, although I'm a 20-year veteran at AXA
17.6-28.6 2026

We have paid high premiums for many years and now as getting a bit older they stamp everything with 'chronic' and cover you for a year. Sometimes a problem may raise its head say 3 years later and you're not covered.

Also everything comes out of outpatients, the one thing which is really upsetting is when you have to see a consultant. It is so unfair that this comes out of outpatients.

EFFICIENCY

All went smooth without any issue.

Very fast and professional. Assisted with all the clarification throughout the surgery process. Thank you.

It is always extremely difficult to get into Member Zone - password never right, get new one and it doesn’t work, always “an error has occurred”. It’s just as difficult to get to talk to anyone - maddening. All I wanted to do was renew my subscription, which Axa had informed me would happen automatically - it didn’t!

Always explained things carefully except one time when they said ne excess to pay but then hit with £50 excess .
But overall very good

Help given on line by Isobel was both useful and professional

I have been always happy with my policy and mostly with the services on the phone - there is always a HUMAN behind the phone line, and there is no much automation which would make my experiences nightmare especially for non- native english speakers.

My only complaining were the UX and the claim/case/ticket system structuring, but I see there a lot of improvements in the digitalisation of the Customer experience and I believe the tech issues that appear from time to time will be soon solved. The website looks much better, also I can now completely use my mobile to navigate there. If i move to other employer or if it happens to need to cover private insurance myself I may going to continue with AXA instead to risk with other provider. The most important thing I forgot to mention is my health improved significantly for the recent 2 years - I was in a very very bad situation and that's thanks of AXA and my amazing practitioners.

My claim was refused as for some reason my policy didn't appear correctly on the files. After a complaint, I received a wrong reply for the same reason. I had to provide my offer letter and then the reply was again wrong although the documentation on the claim was accurate.
Claim was a simple outpatient treatment with a single invoice
Finally I got my claim accepted
I raised a complaint on 11th of June. I didn't receive an explanation why I had to exchange information and emails with customer care to prove my policy coverage and claim details already provided weren't assessed correctly on the first place

Very good services.
Clear and understandable.

Quick response