AXA Global Healthcare Anmeldelser 

Seamless process once you know how it works. Fair and prompt.

Fast response for the submissions of invoices. Also customer service is very professionnal when i called them because i had an issue with my login process. Best insurance company.

Fast response,
very good to have Cantonese speaking CS to communicate especially on medical terms in Cantonese, making the result direct, relevant , effective and efficient

Great service, they respond straight away, very professional and knowledgeable, simple claim process and instant payment. One of the best customer experiences, to be honest, wish all other companies were like Axa!

I’ve had a very positive experience with AXA overall. They have been excellent to deal with throughout the process, keeping me informed every step of the way. On the few occasions where something hasn’t quite gone to plan, they’ve helped resolve it quickly and efficiently, which has given me great confidence in their customer service. I’ve always found the team very helpful, professional and responsive. Thank you for your excellent service and support.

My treatment today went smoothly and the information given to me by AXA made the process so easy

Great service and very helpful and sympathetic customer services

Easy claim process.

UK call centres is the biggest bonus and knowledgeable staff.

Helpful, professional and prompt.

When I needed to use the service I was given incorrect info twice by call centre staff. It seems they don't train the staff before putting them in contact with customers. Each time I called they did not recognise my customer number. They ask for some other number then refuse to help. The online chat is even worse. I ended up having to make 2 complaints. For a massive global company they are disorganized, chaotic but not when it comes to charging you! Very efficient then.To use the service you have to log in - my log ins did not work. There are also several AXA websites. On top of that the initial GP consultation is with a different website. It's a bit confused mess, just too complex for busy people to deal with. Also for an international policy holder, they don't offer local phone numbers, I had to keep making international calls, so annoying. They just don't have it together. So I ended up spending so much . A big mess.

Great fast experience, all medical expense paid to me in a fast period.

Asian Assist does not help the process. I don't understand how AXA doesn't operate like other international health insurance agencies.

I have good cover with AXA
im getting the treatment I need and haven't claimed for any of my treatment yet but im paying a high premium so if I need any more treatment after this last payment im sure AXA will pay the costs .im satisfied when I called to discuss my plan all went well.i have good health care while in gibraltar 🇬🇮 😊

Excellent service and very easy payment option

Overall a great experience from organising the appointment, booking in at the hospital and the surgeon was excellent as always, however I was somewhat surprised to receive an invoice for medicine despite my authorisation stating everything was covered including medication.

Just so efficient, friendly, no quibbles. Great customer service.

the company has to be more generous to accrediting to more hospitals. they have to understand that it is for members very difficult to pay in advance. Refund takes a lot of time.

It is very difficult to get medical care based on pre-authorization because it takes a long time to get feedback from AXA. Today, 1st July, I tried reaching out via email asking for the letter of undertaking for my medical examination and unfortunately there has been no response from you. Your Africa Agent, Medlink was unresponsive when I tried calling. I have had to pay upfront as I need to proceed with the medical examination.
Unfortunately in Kenya , Google wallet does not work, hence I am unable to use the Global health care card.
Requesting a different solution for your Kenyan clients.

speedy replies