AXA Global Healthcare Anmeldelser 

I like the Prompt responses I have received and refunds normally are also on time.

I also like that AXA covers a host of conditions and even annual medical checks.

Staff I have had correspondence with have been polite.

Overall I am satisfied with the service AXA provides

Thanks.

Aba

the filling sheet for claims as wrote many times requires useless datas and it is time consuming

last months couple of times i received reply completely wrong like for dentist for example

Fast replaying to my message and 24/7 support.
The only bad thing is, new version of app there is no part as in the previous one where I can upload the photo of my inovice.

User friendly portal, great service with quick response time. Love the AXA payment card, as you don't need to pay yourself, submit a request and wait for payment. The card can be used abroad. Great medical cover and price.

AXA, I have already left you a review here, but since you keep requesting another one, here is an update.
In response to my previous comment, absolutely nobody from your team has contacted me to resolve the issue. Instead, your poorly trained customer support continues to delay my pre-authorization for an urgent diagnostic procedure regarding a certified acute medical case (Claim Ref: 8444044). You are continuing to use disgraceful 'stalling' and 'fishing' techniques to evade your direct liabilities. Please be informed that I have officially reported AXA to the CCPC for the continuous breach of consumer rights. I will proceed with reporting your misconduct to other financial authorities and regulators if you do not stop this administrative mess immediately, approve my procedure, or provide me with the formal Final Response Letter required for the FSPO case.

​I am writing this review to express my deep frustration with the service I have received from AXA regarding my daughter's health insurance claims.
​On multiple occasions, I have been promised a response within 48 hours—first regarding a pre-authorization request for a necessary treatment, and subsequently regarding the submission of hospital discharge documents. On both occasions, those deadlines passed without any update or communication from their team.
​When dealing with healthcare matters, especially for a child, waiting for responses is stressful enough without the added uncertainty of ignored deadlines and lack of communication. Despite my attempts to follow up, the silence remains.
​This level of service is completely unacceptable for a health insurance provider. I strongly urge AXA to address these delays and improve their internal processing times. I expect much better reliability and transparency when it matters most.

There was a problem trying to pay by credit card.
Your machine was not working so had to resort to international payment through my bank-a hassle.

I phoned several times to enquire about status of my policy payment and kept being referred to the department that deals with this who promised to contact me and never did.

I eventually made 6 international calls and buy extra airtime which was costly phoning from South Africa only to be told that my payment had not gone through due to an error IBAN number on my side.

Had I been told this immediately this would have saved me the extra expense of continually buying airtime and solved quicker. There was a 10 day delay from purchasing policy to eventually hearing from AXA that payment had not gone through.
Elouise Dubrow who eventually solved the problem was fantastic.

Feedback and communication

Every problem I had was solved immediately or in the next 24 hours.

Helpful, knowledgeable and personable.

Professional, pleasant and efficient processing including closure of claims.

Gosto da forma como trabalham, sao atenciosos e profissionais!
Ja tenho falado do vosso seguro a muitos amigos!
Parabens!

horrible new online service
excessive pricing
truly a major move in the wrong direction

increase in price with reduction in service

The person who helped me set up the account was very helpful and made it easy. The process of submitting my claims was also seamless and payment was made very quickly.

AXA were prompt in coming back to my question.
Guidance was also available.

They accepted the claims without mentioning any maximum amount and now, they wants I pay, from last years policy and blocked my card.

Seamless process once you know how it works. Fair and prompt.