Axa have me covered. I have had a number of unexpected accidents and injury's. Dealing with Axa has been easy with little or no paper work. The have covered all my private medical surgery and physio b... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was given contradictory information , on whether my claim should be paid . First I was told it would then that it would not needing additional information, which I have already submitted to them. Cl... Se mere
Virksomheden har svaret
Every year I get messages in February to prepare to renew. Every year I ask for the new premiums in February. Every year they only send me the documents for me to approve after my policy is expired pu... Se mere
Virksomheden har svaret
Using the Axa app is so easy, if you have a question just send them a message and they get back to you, look at a past claim or make a new one great 👍
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re AXA Global Healthcare, and we’re experts when it comes to healthcare around the world. We use AXA’s resources around the world to help our members access quality medical care whenever they need it. We do that by matching them up with international health insurance that suits them, and by keeping them supported before, during and after treatment. We help our members to live life to the fullest, knowing we’ll be here to help if they need us. We offer international health insurance plans for people buying for themselves, or businesses buying for their employees. We can help whether those living or working abroad for a short time or for longer.
Kontaktoplysninger
International House, Forest Road, TN2 5FE, Tunbridge Wells, Storbritannien
- www.axaglobalhealthcare.com
4,1
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra AXA Global Healthcare
Hi Nataliia
Thank you for your feedback.
Its great to see that we are able to provide a fast service.
Thank you for sharing.
Best regards
Vicky
Great
The agents are expeditious; they understand the problem and always pay on time! I will always recommend AXA
7. juli 2026
Besvarelse fra AXA Global Healthcare
Dear Milena,
Thank you for your wonderful review.
We're so pleased to hear that our team's efficiency and understanding have made such a positive impression, and that payments are always on time. We truly appreciate your recommendation.
Have a great week.
Kind regards,
Ed
Besvarelse fra AXA Global Healthcare
Thank you for your feedback John. We are really pleased that we can deliver a quick and efficient service.
Regards Katharine
The payments slowed a tad for a while…
The payments slowed a tad for a while til lately; things are coming through smooth.
19. juli 2026
Besvarelse fra AXA Global Healthcare
Thank you Choon for sharing your experience with us and I’m sorry to hear of your difficulties.. If you’d like us to investigate your issues, please contact us privately via the Customer Online portal or give us a call at +44 (0) 1892 503856, and one of our agents will support you by taking the details so we can investigate. Our lines are open 24 hours a day, 7 days a week.
Regards Katharine
smooth flawless experience
27. juli 2026
Besvarelse fra AXA Global Healthcare
Thank you Kornel for sharing your experience with us and for choosing AXA Global Healthcare. I am happy to hear that your query was handled in a timely manner. Regards Katharine
Very competent doctor, must consider the location
Very competent doctor, listened well, articulated the issues and steps needed for the full diagnostics. The only part he didn’t consider was how terribly difficult it has been to find an MRI. I was given an appointment in October! I would have been good to have considered how this was to work in France
21. juli 2026
Besvarelse fra AXA Global Healthcare
Thank you Phil for sharing your experience with us and I’m sorry to hear of your difficulties.. If you’d like us to investigate your issues, please contact us privately via the Customer Online portal or give us a call at +44 (0) 1892 503856, and one of our agents will support you by taking the details so we can investigate. Our lines are open 24 hours a day, 7 days a week.
Regards Katharine
Speed and easiness of customer support
21. juli 2026
Besvarelse fra AXA Global Healthcare
Thank you for your feedback Federico. We strive to provide the best service, and feedback like yours motivates us to keep up the great work! Regards, Katharine
Consistently responsive and quick to…
Consistently responsive and quick to reply, with prompt reimbursements and professional, friendly interactions throughout.
1. juli 2026
Besvarelse fra AXA Global Healthcare
Thank you Richard, I'm glad to hear that our Customer Service team could assist you. We are really pleased that we can deliver a quick and efficient service. Your kind words mean a lot to us and encourage us to continue delivering the best service possible. Regards Katharine
I'm super dissapointed of AXA service
I'm super dissapointed of AXA service. I included my daughter on the policy (paying extra money) and I am seriously thinking in getting her off. I pre-authorized an order like 2 weeks ago, I was asked to submit my bank info, I called and provided the info my phone and now You are telling me the info was not saved that you are going to call me and you haven't do that. This insurance is so useless.
24. juli 2026
Besvarelse fra AXA Global Healthcare
We are very sorry for the issues you have raised Karolina. If you would like us to investigate them, please contact us privately via the Customer Online portal or give us a call at +44 (0) 1892 503856, and one of our agents will support you by taking the details so we can investigate. Our lines are open 24 hours a day, 7 days a week.
Regards Katharine
the respond of the agent and customer…
the respond of the agent and customer service is great, however the delay in the invoices is not appreciated
27. juli 2026
Besvarelse fra AXA Global Healthcare
Thank you Rosy, for sharing your experience with us. I appreciate your positive feedback. If you’d like us to investigate your past issues, please contact us privately via the Customer Online portal or give us a call at +44 (0) 1892 503856, and one of our agents will support you by taking the details so we can investigate. Our lines are open 24 hours a day, 7 days a week.
Regards Katharine
AXA Staff Were Courteous and Empathetic
I found the AXA staff to be very helpful. The staff were empathic to me (a patient with a serious condition) and I had many emotions, will I be OK, how will my recovery be etc.
AXA should provide an easier or alternate form of communication platform. Most business email accounts have strict security guards and understandably to protect company assets from being hacked. A platform to make it easier to pass messages back and forth would be great.
25. april 2026
Uopfordret anmeldelse
Besvarelse fra AXA Global Healthcare
Hi Don
Thank you for sharing your feedback.
Its always great to see that the Customer Service team are providing a high standard of care. I have also duly noted your feedback regarding the communication platform.
Kind regards
Vicky
Annoying process to claim small reimbursements
I have premium coverage, yet, whenever I submit a claim for very small amounts, I am required to provide further information/invoices making the claim more cumbersome. Each time the situation has been rapidly solved by calling the customer service. However, it would be better not to have to call the customer service for such small claims as this is frustrating, annoying and a waste of time and energy. I must say that agents of the phone have always been very professional and friendly and as mentioned, the situation has been quickly solved.
2. juli 2026
Besvarelse fra AXA Global Healthcare
Hi Isabel.
Thank you for sharing your feedback. Its great to see that when you call us we have been able to resolve your issues quickly. However, I am sorry to hear that you have experienced issues when claiming small amounts. If you could contact our customer service team on 01892 503 856 they will be bale to go through the policy and will be bale to confirm why this information is needed.
Best regards
Vicky
Maria is very helpful during my…
Maria is very helpful during my pregnancy and she answered all my questions and always in touch .
16. juli 2026
Besvarelse fra AXA Global Healthcare
Hi Alina
Thank you for your feedback. Its great to see that my colleague was able to answer all your questions and keep you updated during your pregnancy claim.
Thank you for sharing.
Best regards
Vicky
Besvarelse fra AXA Global Healthcare
Hi Chiara
thank you for sharing. I'm pleased to see that we are able to provide a quick service and that you continue to be happy with our services.
Best regards
Vicky
Besvarelse fra AXA Global Healthcare
Hi Jean
Thank you for your feedback. Its great to see that we are continuing to provide a professional service.
Best regards
Vicky
My claim was once again dealt within a…
My claim was once again dealt within a timely and efficient manner
10. juli 2026
Besvarelse fra AXA Global Healthcare
Hi Steven
Thank you for your feedback.
Its great to see that we were able to settle your claim within a timely and efficient time scale.
Thanks for sharing.
Best regards
Vicky
impossible to navigate your website or…
impossible to navigate your website or costumer service.
1. juli 2026
Besvarelse fra AXA Global Healthcare
Thank you for your feedback I am sorry to learn of your experience Elli, Please call us on 0044 (0)1892 503 856 to assist your further.
Regards
Mike
This is absolutely unacceptable
This is absolutely unacceptable. My dental treatment was authorised by AXA customer Service. I submitted my invoice which was not paid. Another AXA Customer Service agent looked into and agreed that the decision not to pay was wrong and he promised to sort out within two days. Five days later I have not yet anything!
16. juli 2026
Besvarelse fra AXA Global Healthcare
Thank you for your feedback Elena, upon review this appears to now be resolved after you made contact with our customer service team.
If not please let us know so we can revisit the issue and assist.
Regards
Mike
AXA has a good package for the principal member and dependents
AXA has a good package for the principal member and dependents, and it has a wider geographical coverage. It is advanced and unique health insurance provider which is stands as the best provider.
However, the communication remains a challenge especially the inconsistence in the emails exchanges with various AXA staff dealing with claims and approvals as well as unreachable phone contacts which expensively consumes credit/airtime without delivering the message.
1. januar 2026
Besvarelse fra AXA Global Healthcare
Thank you for your feedback Ajith. You can always make contact via your digital platform and ask for a call back from a member of our team to assist.
In the case of emergency it is always best to call us however.
If you would like to raise this further please contact us on 0044(0)1892 503 856.
We look forward to your call.
Regards
Mike
Helpful and the renewal was smooth
Helpful and the renewal was smooth
Only irritation is even after I have paid the renewal premium I continue to get chasers requesting payment prior to renewal
This creates doubt as to whether you have received the payment……
Pls send confirmation money received!!!
17. juli 2026
Besvarelse fra AXA Global Healthcare
Judith thank you for sharing your experience.
I am sorry that you have been left with some doubt.
Contact our team on and ask to speak to the membership team on 0044(0)1892 503 856. They will happily help with your query.
Regards
Mike
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.