Axa have me covered. I have had a number of unexpected accidents and injury's. Dealing with Axa has been easy with little or no paper work. The have covered all my private medical surgery and physio b... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Using the Axa app is so easy, if you have a question just send them a message and they get back to you, look at a past claim or make a new one great 👍
Virksomheden har svaret
Since joining AXA I have always been able a get quick and solution oriented responses to any query I have had. Their team is truly always available via phone or e-mail and I have never had to wait on... Se mere
Virksomheden har svaret
I was given contradictory information , on whether my claim should be paid . First I was told it would then that it would not needing additional information, which I have already submitted to them. Cl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re AXA Global Healthcare, and we’re experts when it comes to healthcare around the world. We use AXA’s resources around the world to help our members access quality medical care whenever they need it. We do that by matching them up with international health insurance that suits them, and by keeping them supported before, during and after treatment. We help our members to live life to the fullest, knowing we’ll be here to help if they need us. We offer international health insurance plans for people buying for themselves, or businesses buying for their employees. We can help whether those living or working abroad for a short time or for longer.
Kontaktoplysninger
International House, Forest Road, TN2 5FE, Tunbridge Wells, Storbritannien
- www.axaglobalhealthcare.com
4,1
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I am not happy with AXA as my personal…
I am not happy with AXA as my personal experience I am not being serviced in term of health service to cover my medical treatment even I am not complaining any more about you because I can't do anything almost 12 Months you do not want to reimburse my claim. now I have others medical costs but did not submit for claim because know you can't pay me.
as long as my other colleague are happy with you take their opinions and measure your performance. but please never send me any assessment link again to ask me
13. december 2025
Besvarelse fra AXA Global Healthcare
HI Taleen
Thank you for your feedback.
I am sorry that you have had issues trying to make a claim. If you could call out Customer Service Team on 0044 (0) 1892503856 they will be able to assist you further.
Best regards
Vicky
The person who helped me was very…
The person who helped me was very patient with my poor English and was very attentive.
5. august 2026
Besvarelse fra AXA Global Healthcare
HI Rogerio
Thank you for sharing your feedback. Its great to see that the customer service representative was ale to help you with your query.
Best regards
Vicky
Besvarelse fra AXA Global Healthcare
Hi Louise
Thank you for you feedback. It great to see that the Customer Service Team are providing a polite and helpful service.
Thank you for sharing.
Best regards
Vicky
Renewals
Every year I get messages in February to prepare to renew. Every year I ask for the new premiums in February. Every year they only send me the documents for me to approve after my policy is expired putting pressure on me to just approve it (including the 15% premium increase) when I don't have an alternative choice. Each year I have to evaluate raising the excess after the policy is expired in order to reduce the premiums. Too this will only cover a major medical emergency.
4. april 2026
Uopfordret anmeldelse
Besvarelse fra AXA Global Healthcare
Dear James,
Thank you for your feedback.
Please call our renewals team on +44 (0) 1892 708055 so that we can assist you further.
Kind regards,
Ed
I have been a customer of AXA for over…
I have been a customer of AXA for over 20 years and am completely satisfied
12. august 2026
Uopfordret anmeldelse
Besvarelse fra AXA Global Healthcare
Thank you Neri for your kind words, enjoy the rest of your week ahead.
Regards
Mike
Normally fast put claim in to pay back…
Normally fast put claim in to pay back over 2 weeks ago got email saying nothing you need to do. Still waiting for payment ! Very poor at paying out
30. juli 2026
Besvarelse fra AXA Global Healthcare
Hi Sharon
Thank you for your feedback.
I'm sorry that you have had to wait for your reimbursement. If you call contact the customer service line they will be able to discuss this further with you.
Best regards
Vicky
Absolutely impossible to communicate…
Absolutely impossible to communicate with. They sent me an email saying there was a secure message waiting for me. The email did not give any instructions as to how to access the secure message. I went to their website and tried to log in. The website asked for a “membership number”. I don’t have one so I entered my “customer number” which is on my card. It was rejected! Not what you need when you are ill! Really pathetic.
9. august 2026
Uopfordret anmeldelse
Besvarelse fra AXA Global Healthcare
Thank you John for your feedback,
Please call our Customer Service team with your customer number so that we can review your concerns further on 0044 1892 503 856.
Regards
Mike
I would not call it an 'experience' -
I would not call it an 'experience' -
The last few weeks over a difficult time the team have been prompt and attentive with their correspondence.
24. juli 2026
Besvarelse fra AXA Global Healthcare
Hi Cherry
Thank you for your feedback.,
Its great to see that we have been able to provide a prompt and attentive service.
Thank you for sharing .
Best regards
Vicky
Besvarelse fra AXA Global Healthcare
Hi Chaichan
Thank you for sharing your feedback. Its great to see that we have been able to provide you with excellent service.
Best regards
Vicky
Almost everything was very efficient
Almost everything was very efficient. You kept your clients informed of progress. Telephone enquiries were professionally answered. Overall a pleasant experience.
10. august 2026
Besvarelse fra AXA Global Healthcare
Hi Mohannad
Thank you for your feedback.
I'm pleased to see that we were able to keep you up to date of your claims progress and provide an efficient and professional service.
Best regards
Vicky
Reasonably quick response to pay…
Reasonably quick response to pay legitimate submitted medical-related bills.
Replies fairly quickly pending how urgent a reply is required.
Coverage is better than many other healthcare plans
Covers a lot of regions
10. august 2026
Besvarelse fra AXA Global Healthcare
Hi P Chan
Thank you for your feedback.
Its great to see that we are able to provide a quick service.
Thank you for sharing .
Best regards
Vicky
35 days and counting, my 100% pre-approved hasn’t been reimbursed
I had my surgery pre approval after sending all documents. It was confirmed 100% it would be covered so I scheduled and had my surgery done. Today it has been 35 days since I paid for my surgery with my credit card and I have NOT been reimbursed. Bear in mind it’s +$15.000usd. The hilarious part is the reimbursement is standing by because of an inside translation mistake they did, not me. But, i’m the one “paying the price”. Its now at a senior level investigation and no reimbursement yet. They always gave me copy paste answers just signed by a different person. Terrible, dreadful, unacceptable service.
9. august 2026
Besvarelse fra AXA Global Healthcare
Hi Camilo
Thank you for your feedback. I am sorry that you are experiencing issues with your claim. If you contact our customer service team on 01892 503 856 they will be able to assist you further.
Best regards
Vicky
Perfect experience so far
Perfect experience so far: very fast, efficient and clear procedures, friendly staff and easy-to-navigate online system.
9. august 2026
Besvarelse fra AXA Global Healthcare
Dear Maksim,
We are so happy to hear that our fast, efficient procedures and friendly staff made your experience a positive one. We appreciate your kind words, thank you.
Have a amazing week ahead.
Kind regards,
Ed
Besvarelse fra AXA Global Healthcare
Dear SC,
We're glad our advice is helpful. Thank you for your positive feedback.
Have a great week ahead.
Kind regards,
Ed
Besvarelse fra AXA Global Healthcare
Dear customer - Ali,
Thank you for your wonderful feedback. We are delighted to hear that you consistently receive prompt and courteous responses from us. Your kind words are truly appreciated.
Have a fantastic week ahead.
Kind regards,
Ed
Undecided
Price was decent. Had some issues with call backs. No sure on insurance yet since I have yet used it
7. august 2026
Besvarelse fra AXA Global Healthcare
Dear Bobby Dean,
Thank you for your review.
We appreciate your feedback regarding our pricing and are sorry to hear about the difficulties you experienced with our callbacks. We are always working to improve our communication processes.
Please call +44 (0) 1892 503 856 so we can assist you further.
Kind regards,
Ed
Besvarelse fra AXA Global Healthcare
Dear Michal Batkowski,
Thank you for your positive review.
We are very pleased to hear that you are satisfied with our service.
Have a wonderful week ahead.
Kind regards,
Ed
The person who answered my call took…
The person who answered my call took some time to pull up my records. I feel that the system should be more responsive
20. juli 2026
Besvarelse fra AXA Global Healthcare
Dear Mahesh Hirdaramani,
We appreciate your feedback regarding the time it took to access your records. We are always working to improve our systems for a more responsive experience.
Have a good week ahead.
Kind regards,
Ed
Since joining AXA I have always been…
Since joining AXA I have always been able a get quick and solution oriented responses to any query I have had. Their team is truly always available via phone or e-mail and I have never had to wait on hold. Their service is outstanding and I have received great healthcare as a result.
6. august 2026
Besvarelse fra AXA Global Healthcare
Dear Helena Meyer-Johann,
We are so pleased to hear about your positive experience with our team and the outstanding service you've received. We truly appreciate you sharing your feedback about our quick and solution-oriented responses.
Have a great week.
Kind regards,
Ed
Very helpful
Very helpful. I am appreciate your kindness. The person who consulted my foot pain was excellent. Thank you so much.
24. juli 2026
Besvarelse fra AXA Global Healthcare
Thank You Kanako for sharing your experience, nice to learn you felt the service was excellent.
Enjoy the rest of your week.
Regards
Mike
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.