AutoZone Anmeldelser 

I went ahead and went through AutoZone because they were having a sale. This is the first time I’ve purchased from them.. it was an incredibly horrible experience. I should’ve known better to go to the advanced auto parts up the street.. not only are they much nicer they work with you before canceling your order. Because there was a few things on my order that AutoZone did not have they canceled my whole order. They didn’t do anything to try and source the parts from another store.. they put me in a position where I was not able to fix my car because I had to wait for all of my money to come back to me. This has been extremely inconvenient and I will absolutely advise anyone. I know to never shop here. They should think about hiring more friendly people as well.

I went to the store today because of a review I saw from a women about the staff called Santiago saying that he did a bad service and called her with he’s index but when I got in I got a well service from him 10/10 I don’t know if that women was having a bad day or something but the best service plus he was very nice and polite about my clueless and more helping me pick parts for the car I needed, 10/10 service no complaints.

First things first, I’ve worked for AutoZone for 19 half years. And we always took pride in great customer service. So once I became the customer things changed. I sent my daughter to the store # 0202 to exchange a starter that was diagnosed too small for my vehicle, I want to upgrade to the 100% new starter . When searching for my warranty the customer service representative stated it was no where to be found. After going back and forth the rep continued to say it wasn’t under warranty. So when I decided to call another store spoke with the rep and immediately he found my warranty, gave me the date it was purchased, how I paid, and told me it was still under warranty. Now we’re back at the store where it was originally purchased. Only to find out that the upgrade starter was at another store 4279 ,asked the manager Mrs Max can we do a BHPUT and the answer was no all I could do is put it on hold. Poor service.Shout out to Chris @ 0208 for his great help not because I’m a retired employee but because he treat me like a loyal customer.

My review on auto zone pays their workers cheap and they are all young kids. I have seen people with new and brand name vehicles that goes there to have their vehicles fixed. Like I said these are kids with no experience to fix any vehicle. So don’t complain about your repairs, they are not a dealership, you get what you pay for. I just go there to buy parts for my car. Will not have anyone there touch my vehicle.

Hoy 19 de agosto me entregaron un soporte para carro honda odisse, fue una entrega a tiempo y en forma, de la tienda 7768 quien me atendió muy amablemente por Ana Elda Rodriguez. Un servicio muy eficaz por la señorita.

El zoner Ana Elda Rodríguez trajo ami taller en mulege unos amortiguadores y un sensor de temperatura siendo muy amable.en hora y tiempo y muy atenta amable buen desempeño en su trabajo

I ordered a fuel pump online from AutoZone.com (MU1739) and waited for 4 days only to see it cancelled. When I called they said they couldn't get it even though the website clearly shows it as "in stock" even while I was talking to them. What a cluster f... I won't be giving them any future business.

This is my review for AutoZone ordering parts online. I made two separate purchases, which both said they would be delivered next day by 3pm. The only reason I ordered online was because my vehicle is down and I need this part. I could have paid for same-day delivery, but I decided to use the free next day delivery because that's when AutoZone said it was available.
Next day came and one part was delivered. I tracked the other part all day and it was on its way up until 2pm, then all of a sudden they changed the delivery status to be delivered tomorrow. Another day, for no reason. Like they just set it aside and said we'll get to it tomorrow.
I called customer service. They told me because it was coming from the warehouse, it takes them 24 hours to process orders before they ship and deliver. They said sorry and were no help at making it right. It didn't say that anywhere during my order process. They just take your money right away and then don't care.
In my opinion, this is false advertising. They trick you into ordering your parts saying it will be delivered next day when in fact they don't care and will take however long they want. This is absolutely terrible business! I could have gotten a family member or a friend to pick up my part for me, but I chose to put my faith in AutoZone. Never again. I lost 2 days waiting for my part. Two days I could have already been working on my vehicle and not be stuck without transportation. I care for my mother and sister both on hospice and I need a working vehicle. So, this isn't just about me.
After this, I'm not sure I'll be giving AutoZone any of my business ever again. And I'll also be sharing this with everyone else. Thanks AutoZone for nothing and not caring.

helpful and good at explaining the process

Nathaniel at Autozone in Canonsburg Pa was so knowledgeable kind patient and honest ! I will definitely return to that location because of Nathaniel! I give him 5 stars!

Ordered parts for same day delivery,paid extra for the same day delivery, well the parts never came, this is the 2nd time this has happened, called customer service was told to talk to the store manager from the store that they were being delivered from, I did, she couldn't do anything so after calling customer service again, they gave me a $15 digital gift card...my Uber round trip was $50. Never again...

This is a review of the AutoZone store in Owego, NY of their lack of willingness to assist Handicapped customers. I had gone into the store looking for a battery for my Lawn Tractor. After waiting for my turn (15 min.) I Went up to the counter and asked for a battery where the young man said he could not help me; at which point I left and went to NAPA the next day and the were very happy to assist me.

The KID that helped me was a complete idiot and knew absolutely nothing. When I tried to get some help with something else he disappeared because he knew he didn't know anything and didn't want to help anyone. The store at 1200 Military Highway is absolutely worthless.. I had to go to advanced Auto to get help. I will never ever come to the store again.

This company lies to people make them think they have warranty on battery but is not true I will not recommen this company they r a big lieres don't trust this company please

5/5 Stars – Exceptional Service from Lance!
My car battery died today, and I ended up at the AutoZone in Allen, TX. I am so glad I did. I don't normally write reviews, but the exceptional customer service I received from Lance made me want to share my experience.
Lance walked me through all my options for a new battery, clearly explained the costs, and answered every single question I had. He made a stressful situation incredibly easy and smooth. If you need help with your vehicle, go to this location and ask for Lance—he goes above and beyond! Thank you, Lance!

Promised overnight delivery, which was the only reason I bought from AutoZone. Almost 5 days later and I still haven’t gotten it.

Went to their website to buy a fuel tank Selector valve
The brand name ( Encore) Part# FSV-D20001

What shocked me was the price of 618.99 a nearly 1,100 % Markup of this part, most places on the Internet sell these for 50-85 dollars as a generic replacement under the Ford latest part number.
Problem is they are junk! And fail immediately!

To be fair I saw another Lone retailer selling this part for the same price, but a well known parts store to totally just rip people off is really bad!

I found this part online from a Ford Dealership for 318.23 at still high price at only a 485% markup,
After two chinese valves that failed immediately.
I will probably buy it from the Ford Dealership.

Or I may just go another route and block one of my gas tanks with a kit , or install a manual or electric valve to get around this insanity. There is more than one way to solve this issue!

These companies have no heart or sole and have no problems ripping consumers off at their weakest moments of needs.
Sure I believe in making a fair profit, everybody has to eat and pay their bills.

But this is total price insanity. I hope people read my review and buy this part elsewhere.

Oh BTW, when I tried to leave a similar review on AutoZone's website they refused to let me leave any comments about their very high price

I'm pretty sure auto zone is set up to make a fool of women. My daughter went to 2 different locations to have her battery serviced since she was having to jump the car off each time she went to start it. These two locations near Baton Rouge and Zachary area told her wasn't anything wrong with the battery and it could be an electrical issue (battery was still under warranty). Several weeks later went by and it took a male figure of our family to take the battery back to auto zone and to have it replaced( lol) because something was wrong with the batteries. To the guys that waited on my daughter and lied to her, remember you may have daughters one day and someone like yourself will do her like you guys did my daughter. O'Reilly's here we come.

31837 S Hwy 79, Ste A, Temecula, CA

I have consistently found the employees here to be helpful, professional, and hardworking, which I genuinely appreciate. Their strong work ethic made my initial experience a positive one.

However, I was disappointed by the return policy. After purchasing new headlights, the dealership ended up repairing mine under warranty, leaving me with an unopened $100 item I no longer needed.

Unfortunately, I was unable to return it. While I understand that policies are in place for a reason, this felt unnecessarily restrictive.

Because of this experience, I am hesitant to return for future purchases

AutoZone Store #938 (GA-42, McDonough, GA)

I am writing to express my disappointment with the customer service we received at AutoZone Store #938 on GA-42 in McDonough, Georgia.

Before driving to the store, we called to get a price quote for replacement headlights for our 2014 Infiniti QX80. We spoke with **Gireesha S., Sales Manager**, and specifically asked for the price of the headlights. She repeatedly stated, three separate times, that "all headlights range from $20 to $35." To make sure there was no misunderstanding, we asked again and even confirmed that we were asking about a 2014 Infiniti QX80. Each time, she assured us that all headlights fell within that price range.

Based on that information, we drove approximately 4.7 miles to the store with the intention of purchasing the headlights.

Upon arriving, another associate assisted us. Instead of guessing, he looked up the correct part and informed us that the headlights cost significantly more than what we had been quoted over the phone. We explained that we had just spoken with Gireesha, who repeatedly quoted us a price range of $20–$35.

The associate brought Gireesha to the front. Before she approached us, we overheard her telling the associate, "I know, I know, I told them wrong." When she spoke with us, she admitted she had quoted the wrong price and then asked if we had said it was for a BMW. We never mentioned a BMW, and she never asked for the year, make, or model before giving us the incorrect pricing. Instead, she simply repeated that "all headlights were $20–$35".

While Gireesha did acknowledge that she made the mistake, she refused to honor the price she had quoted. Her explanation was that the store was busy and that she made an error. However, if the store was too busy to provide accurate information, she should have taken a moment to look up the correct part rather than repeatedly providing incorrect pricing. A simple lookup could have prevented us from making an unnecessary trip.

Gireesha then contacted the store's General Manager, Bailey, for guidance. Unfortunately, Bailey was dismissive and unwilling to consider the situation, even after being told that Gireesha admitted the mistake. Bailey immediately refused to honor the quoted price and showed little interest in resolving the issue. When I stated that I intended to submit a complaint, her response made it clear that she simply did not care.

The only resolution offered was a 10% discount, but that does not address the real issue. This complaint is not about the money. It is about accountability, professionalism, and honoring commitments made to customers. When a manager repeatedly provides incorrect information and admits the mistake, the company should take responsibility instead of expecting the customer to absorb the inconvenience.

As a customer, I expect honesty, accountability, and respect. Instead, we experienced poor communication, indifference, and a complete lack of customer care from store management.

I hope AutoZone will review this incident, provide additional customer service training for the managers involved, and reinforce the importance of verifying information before quoting prices to customers. Most importantly, I hope AutoZone encourages its managers to take ownership of their mistakes and make reasonable efforts to resolve customer concerns.

Thank you for your time and attention. I look forward to your response.