AutoZone Anmeldelser 

AutoZone Store #938 (GA-42, McDonough, GA)

I am writing to express my disappointment with the customer service we received at AutoZone Store #938 on GA-42 in McDonough, Georgia.

Before driving to the store, we called to get a price quote for replacement headlights for our 2014 Infiniti QX80. We spoke with **Gireesha S., Sales Manager**, and specifically asked for the price of the headlights. She repeatedly stated, three separate times, that "all headlights range from $20 to $35." To make sure there was no misunderstanding, we asked again and even confirmed that we were asking about a 2014 Infiniti QX80. Each time, she assured us that all headlights fell within that price range.

Based on that information, we drove approximately 4.7 miles to the store with the intention of purchasing the headlights.

Upon arriving, another associate assisted us. Instead of guessing, he looked up the correct part and informed us that the headlights cost significantly more than what we had been quoted over the phone. We explained that we had just spoken with Gireesha, who repeatedly quoted us a price range of $20–$35.

The associate brought Gireesha to the front. Before she approached us, we overheard her telling the associate, "I know, I know, I told them wrong." When she spoke with us, she admitted she had quoted the wrong price and then asked if we had said it was for a BMW. We never mentioned a BMW, and she never asked for the year, make, or model before giving us the incorrect pricing. Instead, she simply repeated that "all headlights were $20–$35".

While Gireesha did acknowledge that she made the mistake, she refused to honor the price she had quoted. Her explanation was that the store was busy and that she made an error. However, if the store was too busy to provide accurate information, she should have taken a moment to look up the correct part rather than repeatedly providing incorrect pricing. A simple lookup could have prevented us from making an unnecessary trip.

Gireesha then contacted the store's General Manager, Bailey, for guidance. Unfortunately, Bailey was dismissive and unwilling to consider the situation, even after being told that Gireesha admitted the mistake. Bailey immediately refused to honor the quoted price and showed little interest in resolving the issue. When I stated that I intended to submit a complaint, her response made it clear that she simply did not care.

The only resolution offered was a 10% discount, but that does not address the real issue. This complaint is not about the money. It is about accountability, professionalism, and honoring commitments made to customers. When a manager repeatedly provides incorrect information and admits the mistake, the company should take responsibility instead of expecting the customer to absorb the inconvenience.

As a customer, I expect honesty, accountability, and respect. Instead, we experienced poor communication, indifference, and a complete lack of customer care from store management.

I hope AutoZone will review this incident, provide additional customer service training for the managers involved, and reinforce the importance of verifying information before quoting prices to customers. Most importantly, I hope AutoZone encourages its managers to take ownership of their mistakes and make reasonable efforts to resolve customer concerns.

Thank you for your time and attention. I look forward to your response.

I had an excellent experience at AutoZone Auto Parts, 519 Rhode Island Ave NE, Washington, DC 20002, on Tuesday, July 14, 2026, thanks to Reggie. He was incredibly informative, professional, kind, and genuinely sweet throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure I understood what I needed without ever making me feel rushed. His patience, knowledge, and outstanding customer service made what could have been a stressful situation a very positive experience. Reggie is a true asset to the AutoZone team, and I’m so grateful for his help. Thank you again, Reggie!

What a joke.... ordered item online and they indicated item would be ready shortly for pickup at my local store. 5 hours later I called customer service and was informed that someone else must have bought my item as the store does not have it.... asked to speak with supervisor. They indicated they could only issue refund within 48 hours....WTF.... they took my money and never contacted me. I waited 5 hours for my item amd im the one who had to initiate contact. Consumers beware... make sure store has your item. Dont rely on online ordering and customer service was a joke! I will never buy anything from Autozone again!

Ordered an item priority with freight, was first told it would be next day. When I called because I had not received any tracking information I was told I ordered it to late so it would be tomorrow. ( ordered it at 10:00am). The next day I finally received tracking information and it stated estimated delivery tomorrow between 10am and 1pm. Second time this has happened with them. I will never order anything online from Autozone again.

Rudest staff ever. They started cussing out of nowhere because I didn’t know all my car details. Even threatened me and my father and I quote “I will beat the living shit out of you.” The manager didn’t even do anything about it. Never again with AutoZone

I’ve went to the picayune MS store many times over the years and have had good to great customer service. But over the last couple of times I’ve went there the woman Rajeev I think is here name has got to hate her job . Twice I’ve had to deal with her is bad first time I walked out because of her attitude. This morning 7/12 I was in a little bind needing a battery for my car so I had to deal with her I was the only customer in the store and she said she was to busy to install it . After a little back and forth she was going to do it this time but that she doesn’t have time for this . Never again if I see her in there will I buy anything again.

AutoZone online is rip off. Place an order got it wrong call customer service right away to cancel was told I couldn’t cancel. WTF. They didn’t have time to even process the order ? I had to take delivery and take to a store and get a refund less the shipping charge of $5. What a waste of time and energy. Just pick up from the store.

Autozone 06041 at 8167 Carmela Grove in Colorado Springs were so helpful to me. Getting me quickly helped and giving me all the right filters. In fact I came back and the Store Manager personally came to my rescue on helping me with my jeep cabin filter. Thank you Ken Auer and Dave.

Recomiendo la sucursal de Autozone Miramar en CD. Madero Tamps. La atención rápida y muy atenta de parte de Raul Acuña.

I had such incredible service from Mr. Tad that I refused to leave the parking lot of the store before writing a review.
As I try and fix things myself, I went in looking for a Freon kit for my Nissan. I was greeted by another member who was kind enough to show me what I needed. Upon checkout, Mr. Tad explained how to add the Freon since it was my first time. He described what to look for, how to install properly and how to avoid overfilling. Upon checking out, he walked me out and showed me exactly where to attach the hose and walked me through the entire process again. He was kind, extremely knowledgeable and patient. I am thankful he is with you and that he is honest. Thanks again to Mr. Tad for taking such good care of me. He saved me a lot of time and frustration! I already texted my brother and father to visit AutoZone for all their vehicle needs. Located on SR 64 in Bradenton

Worst mistake I ever made ordering online. They steal your merchandise, deliver it to wrong house. When I got in touch with them I showed proof it wasn't my address that the stuff was delivered to. They said they would investigate it, and refund my money back. Maria Rodriguez also informed me they would be in touch with me and I've sent them 2 emails since and have yet to hear back from them. Poor, horrible lying customer service representing. I wound up having to get in touch with my bank to dispute the transaction because aitozone stole my money and didnt deliver my merchandise that I paid for. Absolutely horrible company

Went in looking for parts for a headlight harness. Employee told me they don’t cary the parts, and to get something else (a 130$ kit) because “all those shit cars are the same anyways”. Found the part myself, employee refused to check me out and spent 30 minutes talking to his friend in the back instead. Went next door to ace and got the part (4.99$) in 3 mins, fixed the headlight in 15.

this is the 3rd time in the last 3 orders that my parts are delayed and not delivering when promised at purchase. you know, some of us schedule work based on the quoted delivery time. when autozone doesn't deliver on time, i cant complete my work on time. an unreliable distributor only lasts until a more reliable distributor is found . . . and it's time to look elsewhere. . .your prices aren't that great to put up with late delivery.

Terrible experience. Had to go to my bank to open claim and get money back.

We had an amazing experience with very knowledgeable sales manager Mike and sales person Yesmen who both help us out giving us great knowledge on what to buy as well Mike save the day with looking out for us making sure every discount was applied to save us money. We need more people like him in the world who look out for others and are not greedy. They both deserve a raise! Highly recommend A++++ Alexandria branch of RT 1

Gabriella at the AutoZone in Crowley, Texas was amazing. She was able to put my bulb into my car where the other guy at O’Reillys couldn’t do it. I won’t shop anywhere but that but that girl needs a raise. She’s amazing.

After the AutoZone worker stole my $20, and after the manager and all of the employees lied to the Boston police about who the worker name was, and after the worker ask me to come outside and fight in front of the store, and the manager says not a word, and after contacting Amazon nine or 10 times they did nothing so this is how they really feel about our community…!!!

El stock que tienen de ciertas refacciones no es suficiente

I ordered a part online for pickup at this store. Received an email confirmation with a barcode and all the order details. Went to the store after work to pick up my part, they stated I wasn't in the system, asked to speak to a manager because according to my email The parts were ready to pick up at this store. Manager Tony Smith came over said the same thing told me I could call a 1-800 number, then when I asked for the number he decided to call it and the lady stated that the order was picked up earlier that morning, I said I was at work until 5:30 I didn't pick it up, he then told me, loud enough for all the other customers in the store to hear, well you're the only one who knew about the part, I said I didn't pick it up and he said well I'll have to call LP and have them run the cameras back, I said ok fine because I didn't pick up the part, he then came back out went over to where they keep the parts for online orders and found my order and said oh an employee earlier clicked on the wrong name and proceeded to give me my part and pay for the antifreeze I put on the counter. He never once apologized for accusing me of trying to pick up the same part twice, he could use a refesher in customer service, especially since I didn't do anything other than come to pick up the part I paid for.

Came into the store and waited about 15–20 minutes while there was a line of customers inside. Both employees were outside doing maintenance on vehicles instead of helping people in the store. When someone asked, one of the guys just said they were busy. Poor customer service and very frustrating experience.