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AirClaim Anmeldelser 

556
•
TrustScore 4 ud af 5

4,2

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I am very satisfied with AirClaim’s service. Thank you very much for your professionalism, assistance, and patience throughout the whole process. You kept me informed and helped me with everything I... Se mere

Bedømt til 5 ud af 5 stjerner

Mi hanno aiutato dopo una disavventura successa al ritorno del mio viaggio. Ottimo servizio! Raccomando airclaim in caso di ritardo delle compagnie aeree

Bedømt til 1 ud af 5 stjerner

Ikke bruk denne. De fleste flyselskapene har egne løsninger der du ikke må gi store deler av beløpet til noen som egentlig ikke trenger å gjøre jobben på vegne av deg. Dette fikser du selv.

Bedømt til 4 ud af 5 stjerner

De ce nu mi s a parut complet ok, pentru ca din decembrie cand am depus cererea si pana in august nu am primit nici un semn de la voi si apoi am dat email sa intreb ce se intampla si in 3 zile mi s a... Se mere

Virksomhedsoplysninger

  1. Juridisk rådgivning

Skrevet af virksomheden

Airclaim.com a leading company in handling flight delay, cancellation, and overbooking claims since 2018. Founded in 2017, we have since been committed to enforcing passengers rights under EU Regulation EC261/2004 by helping them claim their rightful compensations. As a memento to our growth and trustworthiness, we are proudly listed on the Bucharest Stock Exchange in Romania. This listing is an important milestone in our journey as it signifies our commitment to transparency, credibility, and growth.


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

556 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 90 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,2

Alle anmeldelser

(556)

245 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

I had a very positive experience with Airclaim

I had a very positive experience with AirClaim. From the moment they took over my claim until the compensation was transferred to my bank account, I received excellent support throughout the entire process. Their team was always responsive, attentive, and answered all of my questions promptly.

The whole process took about six weeks, which I found to be quite reasonable. I was kept informed every step of the way and never had to worry about the status of my claim.
I would like to thank the AirClaim team once again for their professionalism, dedication, and excellent customer service. I highly recommend their services to anyone seeking compensation for a delayed or canceled flight.

8. juli 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Very difficult to communicate with

Very difficult to communicate with. I had to ask multiple times for follow-ups, and the responses were vague or sometimes nonexistent. I had to check the status myself and repeatedly ask for updates for months. If I hadn’t checked the latest status, I wouldn’t have known that the compensation had been approved.

When I asked about it, I was told that the finance department had sent me an email requesting my bank account details. I definitely did not receive that email, not in my inbox, spam, or any other folder I checked everywhere. I had to follow up twice before they resent me the form. Extremely disappointing

6. juli 2026
Uopfordret anmeldelse
AirClaim-logo

Besvarelse fra AirClaim

Dear client,

We are sorry to hear about your experience and we understand your frustration. Communication and timely updates are very important, especially when a compensation claim is in progress for several months.

Please note that our team sends updates whenever there is a relevant change in the file, and the finance department also sends the bank details request once the compensation is approved. However, we regret if the message did not reach you or was not visible in your inbox, and we apologize for the inconvenience caused.

After your follow-up, the form was resent so that the payment procedure could continue. We appreciate your feedback and will use it to improve the way we communicate important updates to our clients.

Kind regards,
AirClaim.com

Bedømt til 5 ud af 5 stjerner

I am very pleased with AirClaim's…

I am very pleased with AirClaim's services. This is the second time I have called you for compensation for a flight delay and I have received the appropriate compensation each time. The whole process was simple, quick and professional.
From my point of view, you are a reliable team and I highly recommend you. Thank you for your help and seriousness!

30. juni 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Poor service, better on your own

I tried online but I could see how much was their charge so I just sent the documents. I thought you had to accept before hand how much they were going to take and like this from my 250€ I ended up with just 162€ for nothing. I called the flight company several times, I sent the documents, they sent me my money one month after they had received them and I knew that just because I called the flight company to double check what was happening.
After emailed them about it magically the next day I got my money.

I’m not happy at all about the service, save you money and do everything yourself!!!!!

27. juni 2026
Uopfordret anmeldelse
AirClaim-logo

Besvarelse fra AirClaim

Dear client,

We are glad that we were able to successfully obtain your compensation.

However, we would like to clarify the actual timeline of your case. You submitted your claim to AirClaim.com on 23 May 2026. On 23 June 2026, you were informed that the compensation had been confirmed in AirClaim.com’s account, and on 26 June 2026 the amount due to you was transferred to your bank account.

This means that the full process, from the date of your application until the payment reached you, took 33 days. All contractual terms and deadlines were fully respected.

Regarding our fee, this is clearly stated in the Representation Contract accepted when submitting the claim. The service fee is deducted only after the compensation is successfully obtained.

We understand that you are dissatisfied with the deducted commission, but the compensation was obtained and paid to you within a very short timeframe. Considering the usual airline processing times, your case was handled efficiently and in accordance with the agreed contractual conditions.

AirClaim.com

Bedømt til 4 ud af 5 stjerner

favourable response, recieved money

We had a favourable response and received our money for the delayed flight. I expected better communication with the company, for exemple I expected to be informed about the stages that my complaint had completed and I wasn’t so I thought the company was not handling my case. Turns out I was wrong - they continued representing my case and I was notified about the favourable response.

26. juni 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

NO TRABAJAR CON ELLOS

Evitad a toda costa trabajar con esta gente. No sirven para nada y lo único que hacen es hacerte perder el tiempo. Son unos estafadores de mucho cuidado. Huid de esta gente

23. juni 2026
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

effective obtaining the money, shady transferring it to me

Airclaim was very effective obtaining the money from the claim from the airline, but very shady giving my share to me. Actually, they went silent after getting 1,200€ and never got back. I learnt from AESA that they had the money for more than two months, and never got back to me. I thought it was a complete scam. I had to insist 3 times over email, and threaten to complain Romanian authorities until they responded. Then, they acted as everything was normal and just asked for my IBAN account. At least this part was quick and easy, although the final share Airclaim keeps is pretty high. I don't think I will ever rely on them again, it is better to go directly to the airline or to AESA.

21. juni 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Slow and expensive, I don’t recommend AirClaim

Horrible, I received almost half of the money and took 6 months. They never emailed me with status of the claim, I had to email them to get my compen and only after doing so they sent the payment form.

19. november 2025
Uopfordret anmeldelse
AirClaim-logo

Besvarelse fra AirClaim

Dear client,

We are sorry to read your review and regret that you feel disappointed with our service.

We would like to clarify that the AirClaim process is transparent, and the status of a claim can be checked through several available channels: through the AirClaim account created when the compensation request was submitted, through the status-check chat available on www.airclaim.com, by contacting us at contact@airclaim.com, and through the notifications sent by AirClaim whenever the status of the case changes.

Therefore, clients have multiple transparent ways to follow the progress of their case at any time.

Regarding the amount received, AirClaim successfully obtained the maximum compensation available in your case, namely EUR 600. From this amount, only the contractual service fee of 29% + VAT was deducted, resulting in a total fee of approximately 35%, as agreed when the representation agreement was accepted. This fee is among the lowest on the market for this type of service and cannot be considered “almost half” of the compensation.

We understand that the waiting period may be frustrating, as the duration of each case may depend on the airline’s response time, internal checks, documentation, and payment procedures. At the same time, we are glad that we were able to successfully obtain the maximum compensation for you.

Kind regards,
AirClaim.com

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